酒店英語 課件 英文 Project3.2 Chinese Restaurant

Project2ChineseRestaurant01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofTableService04Dialogueexamples05Conversationpracticecontents行業(yè)PPT模板/hangye/06SupplementaryReadingcomplimentary adj. 免費(fèi)贈送的onthehouse 由店家負(fù)擔(dān)費(fèi)用；免費(fèi)satisfactory adj. 令人滿意的checkthebill 確認(rèn)賬單expect v. 期望privateroom 包廂various adj.各種各樣的；不同的tableware n. 餐具cooler n. 冷藏箱majorcuisine 主要菜系briefly adv. 簡要地selection n. 選擇rawmaterial 原材料domestic adj. 國內(nèi)的light adj. 口味清淡的well-knownadj.著名的；眾所周知的recommendationn. 推薦spicy adj. 辣的Mandarinfish 鱖魚LazySusan 旋轉(zhuǎn)餐盤garlicsauce 蒜蓉醬farewell n. 告別WordsandExpressionsUsefulExpressions1.MayIservenow?2.Nowyoursecondcourseiscoming.3.Ihopeyou'veenjoyedyourselves.4.Pleasetakeyourtimeandenjoyyourselves.5.Idoapologizeforgivingyouthewrongdish.Iwillchangeitimmediatelyforyou.6.Itiscomplimentary.7.Wouldyoulikeahighchairforyourbaby?8.Thatwouldbeonthehouse.9.Areyouenjoyingyourmeal?10.Howwouldyoulikeyourdinner?Ihopeeverythingissatisfactory.11.Wearegladthatyoupointedoutthistous.12.MayIaskyoutojustcheckthebillandsignhereifeverythingiscorrect?UsefulExpressions13.Iwillreserveatableontheterraceforyou.14.Awaiterwillbealongsoontotakeyourorder.Enjoyyourmeal!15.TherearemanystylesofChinesefood,likeCantonese,Shandong,Hu'nan,Sichuan,andNorthernstyles.16.Icanalsorecommendastir-friedtofudishcalled'jiāchángdòufǔ'.Itisahomestyletofudishwithsomevegetables.17.HereisthePlainSteamedCrab.18.HereistheFriedBeefwithGreenPepperandOnion.19.We'vebeenexpectingyou,sir.20.Wouldyoupleasecomewithme/followme/comethisway?21.Wewillseatyouverysoon.22.Wouldyouliketositnearthewindow?23.Pleasetakeyourseats.StandardOperationProceduresofTableService1.Meet,greetandseattheguest-Greetguests-Acknowledgereservation-Identifyandacknowledgethehost-Selectappropriatemenus/winelist-Leadguesttotable-Presentthemenu/winelisttohost-IntroducewaitertohostStandardOperationProceduresofTableService2.UnfoldNapkin3.UnwrapChopsticksEnvelope4.ServeTowels5.ServeTea6.ServeSoyaSauce7.BeverageOrder

-Havebeveragelistsavailableonrequest

-Usesuggestiveselling

-Takeorderaccurately

-Offerrecommendations

-Repeatorder

-Placeordertobaraccurately

-GetdrinksfromservicebarStandardOperationProceduresofTableService8.Explainfoodspecials9.Servebeverage

-Preparedrinksaccordingtostandardsrecipe

-Carrybeveragesonaservicetray10.Takefoodorder/Takewineorder

-Takeorderaccurately

-Repeatorder

-Placeordertokitchenaccurately11.Preparetableforfoodorder

-Placecorrectutensilsfordishes12.Servewine

-Presentwinetohost

-ServewineStandardOperationProceduresofTableService13.Servefood

-Servefoodincorrectorder

-Announcedishtoguestinaclearandaudiblevoice.However,donotinterruptifsomeoneisspeakingtoallguestsatthetable.

-Checktoensurealldishesareserved

-Checkqualityoffoodandservice14.Clearfood

-Askforcomments

-Moveallunnecessaryitemsfromthetable15.Servetea16.Servetowels17.Servedessert/fruit

-AnnouncedishtoguestinanaudibleandvoiceStandardOperationProceduresofTableService18.Prepareandpresentbill

-Billreadyatservicestation

-Ensurebilliscorrect

-Presentbilltohost

-Ensurethebillpaymentorcashiscorrect19.Farewellguest

-Pullchairs

-BidfarewellScene1:SeatingtheGuestswithaReservationU:Goodevening,ladiesandgentlemen.WelcometoSun&MoonRestaurant.Doyouhaveareservation?G:Yes,Wehaveareservationforatablefor10Mr.Smith.U:Justamoment,please.Letmecheckthelist.Yes,wedohaveareservationunderMr.Smith.Thisway,please.We'vegotwithalazySusanforyou.G:That'sgreat.Thankyou.U:Hereweare.Ihopeyoualllikeit.G:Great!Thanksalot.U:Pleasetakeyourseats.Hereisthemenu.Yourwaiterwillrightaway.G:Thanks.U:UsherG:GuestsunderthenameofanicewindowtablebewithyouScene2:OneMoreSetofTablewareG:Waiter,comehere,please!W:WhatcanIdoforyou?G:We'llhaveonemorefriendherelater.Couldyoupleaseprovideuswithonemore?AndI’dliketoordersomemoredishesanddrinks.W:Certainly.Hereisthemenu.(Afteramoment.)W:Hereisthetablewareyouwant,andwhatwouldyouliketoorder?G:IhearthattherearemanyregionalcuisinesinChina,aren'tthere?W:Rightyouare.Thereare.G:Whatarethey?W:TheyareShandongcuisine,Guangdongcuisine,Sichuancuisine,andHuaiyangcuisine.G:Oh?Wouldyoupleasebriefly?W:WaiterG:Guestsetoftableware下一頁fourmajorcuisinesintroducethemtomeScene2:OneMoreSetofTablewareW:Well,generallyspeaking,Shandongcuisineisfamousforitswideselectionofmaterialsanduseofdifferent.Therawmaterialsaremainlydomesticanimalsandbirds,seafoodandvegetables.Guangdongcuisineis.ThefamousspecialtiesofthesetwoareRoastBeijingDuckandRoastSucklingPig.G:HowaboutHuaiyangcuisine?W:Huaiyangcuisineisitscuttingtechniqueandoriginalflavor.DriedBeanCurdShredsinChickenSoupismanyHuaiyang

Chef'srecommendation.G:ItissaidthatSichuancuisineisveryhotandspicy,isn'tit?W:Yes.MostSichuandishesareveryhot.Theytastequitedifferent.G:Really?Iwanttotryallofthefourcuisines.Soforme?W:FriedMandarinFishinSquirrelShape,DongpoPork,SugarCandyLotusSeeds,FriedPrawnswithPepperSalt,andRoastBeijingDuck.W:WaiterG:Guest上一頁cookingmethodslightandfreshwell-knownforwhat'syourrecommendationScene2:OneMoreSetofTablewareG:Thankyouverymuch.Theysoundgreatandinteresting.We'dliketohaveaRoastBeijingDuck,FriedMandarinFishinSquirrelShape,SugarCandyLotus,andFriedPrawnswithPepperSalt.Wewanttogettwovegetablestoo,EggplantwithGarlicSauce,andStir-friedGourdwithGarlic.W:Whatwouldyouliketodrink?G:Iwanttotry.W:HowaboutTsingtaobeer?Itisverypopularhere.G:Iwilltakeit.W:OK,pleasewaitamoment.Thecoursesarecoming.G:Thanksalot.W:Youarewelcome.W:WaiterG:Guest上一頁someChinesebeerPracticeYouarehavingdinnerwithyourfriend.Yourfriendlikeshotandspicyfood.Askthewaitertorecommendtherestaurant'sspecialties.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:TwoforeignershaveorderedsometraditionalChinesedishes.Theyaskthewaitertoexplainthedishesforthem.Task2SupplementaryReadingChineseRestaurantPrivateRoomService中餐廳包廂服務(wù)ServiceContents服務(wù)內(nèi)容-Ensurethattheprivateroomandtheworkareaiscleanatallthetimes.保證包廂和工作區(qū)域所有時(shí)間的整潔。-Prepareprivateroom/stationlayoutforfunctionservice.為宴會服務(wù)做好包廂及工作臺陳設(shè)的準(zhǔn)備。-Takeandprocessfoodandbeverageorders.接收并傳遞餐飲訂單。-CarryoutOutletServiceinaccordancewiththeServiceofSequence.根據(jù)規(guī)范的服務(wù)程序提供餐廳服務(wù)。-ServeFood&Beverageinafriendlyandprofessionalmanner.以友好、專業(yè)的態(tài)度提供餐飲服務(wù)。