《餐廳英語口語》課件

PPTcoursewareforrestaurantEnglishspeaking目錄CONTENCTCommonexpressionsinaccommodationsRestaurantDialogueExerciseRestaurantCultureandEtiquetteCommonvocabularyandphrasesusedinrestaurantsPracticalexercisesandsimulateddialogues01CommonexpressionsinaccommodationsWelcometoourrestaurant.:ThisexpressionisusedtomeetcustomersastheyentertherestaurantItisimportanttosoundfriendlyandwelcomingHowmanypeopleareinyourpartyAskthisquestiontodeterminehowmanytablesorseatsareneededforthegroupWelcomeandGreetingsOrderserviceThisquestionisusedtotakethecustomer'sdrinkorderItisimportanttoofferavarietyofbenefitsandensurethatthecustomerissatisfiedwiththeirchoiceWhatwouldyouliketodrink?Thisquestionisusedtotakethecustomer'smealorderItisimportanttodescribethemenuitemsclearlyandansweranyquestionsthecustomermayhaveaboutthedishesWhatwouldyouliketoorderfromthemenu?HowwouldyouliketopayforyourmealThisquestionisusedtotakethecustomer'spaymentmethodItisimportanttoacceptvariousformsofpaymentandensurethatthetransactionissmoothandeffectiveHereisyourreceiptThankyoufordiningwithus.:ThisexpressionisusedtoconfirmthepaymentandbidfarewelltothecustomerattheendofthemealItisimportanttosoundpoliticalandadvisoryPaymentandcheckoutThankyouforcomingtoourrestaurant.Wehopetoseeyouagainsoon.ThankyouandGoodbyeThisexpressionisusedtobidfarewelltothecustomerattheendoftheirvisitItisimportanttosoundfriendlyandadvisoryThisexpressionisusedtoexpresshopethatthecustomerwillreturntotherestaurantinthefutureItisimportanttosoundsingleandfriendly02RestaurantDialogueExerciseBookingseatsThecustomercallstherestauranttoreserveatableThewaitersansweredthephoneandtookthecustomer'sname,contactinformation,thenumberofpeopleintheirparty,andthedesireddateandtimeoftheirreservationThewaitersconfirmthereservationandinformationofthecustomerofanycancellationornoshowpoliciesSeatingArrangementsWhenthecustomercomesattherestaurant,thema?tred'greetsthemandshowsthemtotheirtableThema?tred'mayalsoaskifthecustomerpreferencesaspecifictableorhasanyseatingrequestsThema?tred'guaranteesthatthecustomerisseatedcomfortablyandispresentedwiththemenuBookingseatsSpecialDietsIfacustomerhasanydietaryrestrictionsorspecialdietaryrequirements,suchasvegan,vegan,glucosefree,orfoodallowances,theyshouldinformthewaitersduringthebookingprocessorwhentheydriveattherestaurantThewaiterwillthenensurethatthechefpreparessuitableoptionsandcanaccommodatethecustomer'sneedsServicesforSpecialNeedsIfacustomerhasanyspecialneeds,suchaswheelhairaccessorassistanceforthevisuallypaid,theyshouldinformtherestaurantstaffduringthebookingprocessorwhentheyarealreadyaliveTherestaurantwillthenmakenecessaryarrangementstoensurethatthecustomeriscomfortableandcanenjoytheirmealSpecialRequirementsComplaintsIfacustomerhasacomplaintabouttheirmeal,service,ortherestaurantitself,theyshouldapproachawaiterormanagerandpolitelyvoicetheirconcernsThewaiterormanagerwilllistentothecustomer'scomplaint,apologize,andtakeappropriateactiontocorrectthesituationThismayinvolveofferingadiscount,replacingthemeal,orcompilingtheentirebillHandlingDiffluentCustomersIfacustomerisdiffusetodealwithorbenefitsirregularly,themanagerorowneroftherestaurantshouldinterveneandhandlethesituationTheywillensurethatthecustomerisinterestedofotherdinersandstaffmembersandtakeappropriateactionifnecessary,soasaskingthecustomertoleaveComplaintsandHandlingRecommendedDishesRecommendedSpecials:ThewaiterswillrecommendthespecialtiesofthedayoranyseasonaldishesthatarepopularandinhighdemandTheywilldescribeeachspecialindetail,includingitsingredients,preparationmethod,andanyuniqueflagsorcharacteristicsThewaiterswillalsorecommendpairsofdisheswithcoverstoenhancetheoveralldiningexperienceHouseSpecialties:Thewaiterswillhighlighttherestaurant'shousespecialties,whichareuniquedislikesthataresignaturetotherestaurantThesemayincludetraditionalrecipes,chef'sowncreations,orregionalfavoritesThewaiterswillentirecustomerstotrythesespecialtiesbydescribingtheiruniqueflagsandanyinterestingstoriesbehindthem03RestaurantCultureandEtiquetteBasicrulesoftablesetting01explainthecorrectplacementofdishes,cups,andcutlery,aswellasthedifferencesbetweenformalandinformationsettingsTablemen02teachappropriatebehaviorssuchasseatingarrangements,introductions,andtheorderofeatingExaminingthewaiters03emphasizetheimportanceofbeingpoliticalandrelevanttowaiters,includingtippingetiquetteTableEtiquetteTypesofalcoholDrinkingetiquetteLiquorpairingintroducedifferenttypesofalcohol,includingbeer,wine,andliquor,andtheircorrespondingglassesandservingculturesteachappropriatedrinkingbehaviors,suchasmakingtoasts,refiningglasses,andofferingdrinksexplainhowtomatchdifferenttypesofalcoholwithfoodtoenhancetheoveralldiningexperienceLiquorcultureTraditionaldishesintroducetraditionaldishesthataretypicallypreservedduringdifferentfestivals,includingtheirorigin,ingredients,andcookingmethodsInnovativedishesshowcasemoderninterpretationsoftraditionaldishes,emphasizingtheiruniqueflavorsandpresentationstylesDishcustomizationteachguestshowtocustomizetheirordersbasedontheirpreferencesanddietaryrestrictionsFestivalspecialtydishes04Commonvocabularyandphrasesusedinrestaurants01020304MeatSeafoodVegetablesDessertCommoningredientsTomato,Ionion,Potato,Carrot,Mushroom,etcfish,shrimp,lobster,crab,traps,etcbeef,pork,lamb,chicken,duck,etcchocolate,cake,pie,icecream,etcGrilledSteamedPanfriedBoiledCookingmethods01020304foodcookedonahotgrillfoodcookedinsteamfoodcookedinahotpanwithoilorbutterfoodcookedinboilingwaterredwine,whitewine,sparkingwineWinelager,ale,IPABeerMartini,Manhattan,gintonicCocktailsCoke,Pepsi,LemonadeSoftdrinksAlcoholandBeverages05PracticalexercisesandsimulateddialoguesSimulateorderingprocessDisplaythemenuoftherestaurantthroughaPPT,allowinglearnerstosimulatetheorderingprocessandbecomefamiliarwiththeexpressionsandcommonlyusedvocabularyinEnglishordering.InteractivepracticeLearnerscaninteractwithsimulatedrestaurantwaiters,practicecommunicationskillswhenordering,andimprovetheiroralexpressionskills.CorrectingpronunciationandgrammarerrorsDuringthesimulatedorderingprocess,PPTcanprovidecorrectpronunciationandgrammardemonstrations,helpinglearnerscorrecterrorsandimproveoralaccuracy.Simulateorderingprocess010203SimulateunexpectedsituationsUsePPTtosimulatepossibleunexpectedsituationsinrestaurants,suchascustomercomplaints,foodallergies,etc.ProvidecopingstrategiesLearnersneedtolearnhowtohandletheseunexpectedsituationsproperlyinEnglish,andPPTscanproviderelevantexpressionsandhandli