民航客艙服務英語教程

CivilAviationCabinServiceEnglish

ContentsUnit6SpecialPassengersServiceUnit5DrinkandMealServiceUnit4ReasonsforDelayUnit3Safetycheckbeforetake-offUnit2PassengerReceptionUnit1PreparationfortheFlightUnit7EmergencyProceduresContentsUnit8Unit12Pre-arrivalandafterarrivalUnit11Customs,ImmigrationandQuarantineUnit10Unit9In-flightentertainmentDutyFreeSalesTransferserviceUnit1

PreparationfortheFlightIntroductiontoCabinServicesHaveyoueverbeentakenanairplane?Howdoyouthinkaboutthejobasaflightattendant?Questions:whatshouldwedotobecomequalifiedflightattendants?Whatdoflightattendantsneedtododuringtheflight?IntroductiontoCabinServicesWhatdoesthechiefpurserneedtodobeforethebriefing?1.Ensureallthecrewmembersarepresentedforbriefingontimeandproperlydressed.2.Completecrewmemberintroductions.3.Assigncrewworkposition.4.Gatherinformationfromcrewmembersinpreparationforpossibleonboardemergencies.5.Assignandensureproperhandlingofspecialpassengersandmeals.

IntroductiontoCabinServicesCheckpersonalmake-upandappearance.Self-introductionIntroductionofflightdutiesIntroductionofflightroutesEmphasizetheimportanceofthecabinsafety

IntroductiontoCabinServicesCheckcabinsafety1.Checkthewaterextinguisher.2.Checktheserviceequipment.3.Checkalltheemergencyexit.Proceduresforthecabinservice1.Checkallthingsinthecabinbeforeboarding.2.welcometothepassengers.3.TakegoodcareofthespecialpassengerssuchasVIP,CIP,disabledperson.4.Drinkandmealservice5.Forthefirstandbusinessclass,weshouldoffernameservice.Foreconomyclass,weshouldturn

IntroductiontoCabinServicesonthereadinglightsforpassengerswhoarereadingandprovideblanketstopassengerswhoaresleeping.Payattentiontothesleepingpassengerswhodidn’thavetheirmeal.6.Keepagoodenvironmentinthecabin.Pleasekeepthetoiletincleanandkeepadequateamountofthetissuesandtoiletpapersinstorage.7.Alwayskeepthegalleyclean.8.Ifyouhavefinishedyourjob,takesometimetohelpothers.

IntroductiontoCabinServicesEverydayEnglishHottopic1.Self-introductionWordsreview6.seatpocket5.blanket4.declarationform7.seatbelt8.tray3.windowseat2.overheadcompartment9.buckle1.carry–onbag7.安全帶8.託盤9.鎖扣3.靠窗座位2.座位（頭頂）上方行李箱1.隨身行李4.申報表5.毛毯6.(椅後)置物袋Wordsrevieew15.pillow14.aisleseat13.headrest16.headphone17.console12.footrest11.boardingpass18.armrest10.passport16.耳機17.控制臺18.座位的扶手12.踏腳處11.登記卡10.護照13.靠枕14.靠近過道的座位15.枕頭Unit2

PassengerReceptionWarm-upquestions

Whataretheflightattendantsdoinginthepicture?Canyouguesswhattheflightattendantssaytothepassenger?Welcomeaboard!Excuseme,canIhelpyou?Excuseme.MayIhelpyoutoputyourbaggage?Howdoyouthinkaboutthejobasaflightattendant?Ontheonehanditisveryproud,beautifulandhighsalary,ontheotherhanditislaborious,painstakinganddangerous.Whatdoflightattendantsneedtododuringtheflight?

Themainresponsibilityisthesafetyofpassengersonthatflight.Besidesensuringthesafetyofpassengersflightattendantsshouldprovideacomfortableservice.

Doyouthinkhowtobecomeaqualifiedflightattendant？Aqualifiedflightattendantshouldbefriendly,warm-hearted,patient,helpful,optimistic,industrious,intelligent,confident,courteousandcareful.

Thequestionsmetonboard.

1.Apassengercan’tfindhisseat.Howwouldyouhelphim?

2.Apassengerwantstosittogetherwithherfriendin6A.

Thepassengerasksforyourhelp.Newwordsexpressions

FlightattendantPurserBoardingcard/pass

Rucksackluggage【英國英語】行李=【美國英語】baggage

stewardess/steward

chiefpurser

旅行用帆布背包

=flightattendant

stewardess/steward

=cabinattendantpurserchiefpurser乘務員

乘務長

主任乘務長

Welcomeaboard.歡迎登機boardingcard=boardingpass

登機牌e.g.：Excuseme.MayIseeyourboardingpass/card?

打擾一下，我可以看一下您的登機牌嗎？WordsandExpressions

luggage【英國英語】行李=baggage【美國英語】行李carry-onluggage隨身攜帶的行李

handluggage手提行李

luggagerack行李架

luggagetag行李牌

trunk（旅行）大衣箱5.overheadrack=overheadcompartment=overheadbin

艙頂行李架6.valuable

下機時請帶好您的貴重物品。

Pleasetakeyourvaluableswithyouwhendeplane(下飛機）.7.emergencyexit緊急出口7.aisleseat

窗戶座位過道座位windowseatGrouprole-playAfterwatchingthemovie,pleasemakeupthefollowingdialogues.1).Amanwhoissittingineconomyclasswantstomovetothefirstclassorbusinessclassashethinksit’stoonoisyandcrowedhere.Aflightattendantcomesuptohelphim.2).Apassengerstandingintheaislelookspuzzledbecausehedoesn’tknowhowtoputhisbigbag.Atthistimeaflightattendantcomesup.Pre-classreview

Worddictation

空乘，過道，行李，緊急出口，珍貴的，頭暈眼花，登機卡，乘務長衣櫃，艙頂行李架，背包，確認、鑒定、下飛機攝像機SectionADialoguesandAnnouncements

Explainthedialogues1.Welcomeaboard!2.WhatcanIdoforyou?歡迎登機提供幫助CanIhelpyou?IsthereanythingIcandoforyou?HowmayIhelpyou?Doyouneedmyhelp?

Replies：6.I’mafraid.7.Isthereanythingvaluableinthepockets?

Youarewelcome.Mypleasure.withplease.Ienjoyhelpingyou.It’ok.Noproblem.That’sallright.Don’tmentionit.It’snothing.恐怕包裏有貴重物品嗎？3.seatnumber4.inthelastrowofthecabin5.Expressandanswergratitude表達與回應感謝在機艙最後一排Thanks.Manythanks.Thanksalot.Thankyouverymuch.Idon’tknowhowtothankyou.It’sverykind/niceofyoutohelpme.Thankyouforyoukindness.Ireallyappreciatewhatyouhavedoneforme.8.intheeventof如果，萬一，倘使

Pleasedon’tgiveupintheeventofafailure.9.I’mafraidIcan’tassistyou.YouseeI’mtooslimtoopenthedoor.too---to

萬一失敗了，請不要放棄。helpe.g.:Theboxistoobigtomove.10.Furthermore,I’veneverdoneitbefore.11.Wouldyoumindsittingsomewhereelse?

Wouldyouminddoingsth?此外，而且e.g.:Wouldyoumindleavingyourpassporthereforanhourorso?你介不介意把你的護照放在這一個小時左右。12.Weneedyourhelpincaseofemergency.

incaseof13.Couldyouhelpmetochangeseats?萬一；如果發(fā)生；假設Youshouldlearntocorrectitincaseofanerror.假設你錯了的話，就要學會改正。你能幫我調(diào)個坐嗎？Anyoneshouldn’tleaveluggagehereastheaislenexttotheemergencyexitmustn’tbeblocked.Isuggestyou’dbettertakeitwithyouincaseit’sbroken.incaseincaseof任何人不許把行李放在這，由於靠近緊急出口的過道一定不能被堵。我建議您最好隨身攜帶以防被弄壞。

+sentence(句子）+wordsorexpressions(詞或短語)OralpracticeSituationsetting.1.Welcomeaboard.2.Helppassengerstofindtheseats.3.Pleaseensuretheemergencyexit.4.Helppassengerstochangetheseats.5.Helppassengerstoarrangetheirluggage.PartIIAnnouncement

Wordsandexpressions1.carry-onn.手提行李，隨身行李

adj.可隨身攜帶的carry-onbaggage2.cooperation

CooperateV.Cooperatewith

Hehesitatedhewouldcooperatewiththepolice.

他不情願地表示他願和警方合作。3.cruisingaltitude巡航高度e.g.:Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.當飛機達到巡航高度您可以使用筆記本電腦。4.seatbelt安全帶WordsandExpressionsfastentheseatbelt系上安全帶；loosen/unfastentheseatbelt解開安全帶5.uprightpositione.g.:Wouldyouliketoreturnyourseatbacktotheuprightposition?請您調(diào)直座椅靠背。6.laptop筆記本電腦e.g.:Excuseme,sir.Wouldyoupleasestopusingyourlaptopandswitchoffitwhentake-offorlanding?先生您好，當飛機起飛或著陸時請您關閉筆記本電腦好嗎？7.crew組，對，全體人員

crewmember全體機組人員8.utmost

doone’sutmosttodosth.=doone’sbesttodosth.盡某人最大努力做某事我們會盡最大努力成為一名優(yōu)秀的乘務員。

wewilldoourutmosttobeanexcellentflightattendant.PartIIAnnouncement

LanguagepointsWelcomeaboard---from---to---via---2.Pleaseaskyourflightattendantforhelpifyoumeetwithsomedifficulties.3.Pleasefindyourassignedseats，placeyourcarry-onwellquicklyandkeeptheaisleclearforotherstogothrough.assign指定，指派

歡迎乘坐從—飛往---經(jīng)由---的航班如果您遇到問題可以向我們的乘務人員尋求幫助。指定的位置put4.Wewillextendourwarmwelcometoeverypassenger.5.We’lldoourutmosttoprovideyougoodserviceandhopeyouapleasanttrip.

我將對每一位乘客表示熱烈歡迎。我們將盡最大努力為您提供優(yōu)質服務，祝您旅途愉快！

SafetyCheckbeforeTake-offUnit3Warm-upWhatshouldyousaytoapassengerwhoisusinghiscomputer/mobilephonewhentheaircraftistakingoff?Excuseme,sir.Foryoursafety,youshouldturnoffyourcomputer/mobilephone.Ifyouuseit,itwillinterferewithnavigationsystem.Thankyouforyourcooperation.2.Howdoyouadviceallthepassengerstokeeptheirseatbeltssecurelyfastenedduringthewholeflight?Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Doyouknowsomebasicknowledgetoprotectyourselffromtheeffectsofsevereturbulence?Fastentheseatbelt.Braceforimpact.Holdontotheseatbacksoroverheadbinswhenwalkinginthecabin.Wordsandexpressions

1.severeturbulence

Weexperiencedheavythunderstormandsevereturbulenceduringtheflight.2.cigarette

飛機上不允許吸煙,請您立刻熄滅香煙。

我們在飛行中遇到了嚴重雷雨和強氣流。Pleaseputoutyourcigaretteatonceassmokingisnotpermittedonboard.3.relieve

relievestressrelieveoneselfbecausenaturecalls4.adjustTheseatbeltcanbeadjustedifyoufeeltootight.緩解壓力去洗手間如果您覺得安全帶緊可以調(diào)整。5.washroom=lavatory

洗手間6.safetychecke.g.:We’llgoandhavesafetycheckinthecabinastheaircraftisabouttotakeoff.安全檢查飛機起飛前我們要在機艙進行安全檢查。5.divert

Youdivertyourattentionaschattingwithme.6.interfere

Youarenotpermittedtouseyourmobilephoneduringthewholeflightbecauseitmightinterferewiththenavigationsystem.

同我談話時你轉移了你的注意力。使用手機會干涉巡航系統(tǒng)，所以整個飛行期間不允許使用手機。7.Cruising

Youmayuseyourlaptopwhentheaircraftreachesitscruisingaltitude.

飛機達到巡航高度時就以可使用電腦了。Explainthedialogue

LanguagepointsIsthereanysmokingsectiononboard?2.Foryoursafety,yourseatbelthastobefastenedduringtake-off,landingandalltimeswhiletheseatbeltsignison.3.Please，pressthecallbuttonifyouhaveanyotherproblems.為了您的安全，飛機起飛、著陸和安全帶指示燈亮的時候請系好安全帶。如果您有任何其他問題請按呼叫按鈕。4.Excuseme,miss.Wouldyoupleasestopusingyourlaptopandswitchoffit?5.Youshouldreturnyourseatbacktotheuprightposition.6.Theplaneistakingoff.Youmustkeepseatedwithyourseatbeltfastened.turnoff您應該把座椅靠背調(diào)到垂直位置。飛機馬上就要起飛，請您系好安全帶坐好。7.Youcan’tmoveuntiltheplaneentersitscruisingaltitude.8.Justpressthebuttononyourarmrest.直到飛機達到巡航高度您才可以動。

只要按一下你手扶上的按鈕就可以。

Oralpractice:

Theplaneistakingoffshortly.Younoticeamanisusinghislaptopwithalightedcigarettedanglingfromhismouth.Hiswifebesidehimisusinghermobilephone.Hissondoesnotfastenhisseatbelt.What’smorethesonwantstogotothewashroom.Anotherpassengerasksyousomeinformationonthisairroute.Unit2Safetycheckbeforetake-offPartIIAnnouncementsilluminate照亮oxygenmask

Youroxygenmaskisinacompartmentaboveyourhead,andwilldropautomaticallyifoxygenisneeded.

Pleasefastenyourseatbeltwhentheseatbeltsignilluminates.當安全帶的指示燈亮的時候請系好安全帶。氧氣面罩儲藏在您座椅上方，發(fā)生緊急情況時，面罩會自動脫落。WordsandExpressionslifejacket

救生衣

oxygenmask氧氣面罩safetyinstruction安全須知3.Lifevestshouldnotbeinflatedwhileinthecabin.4.Thereareeightemergencyexitsonthisaircraft.Theyarelocatedinthefront,therearandthemiddlesections.

5.elasticband彈力帶

Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.救生衣在機艙內(nèi)請不要充氣。本架飛機共有8個緊急出口，分別位於前部、後部、和中部。6.referreferto---參考

Forfurtherinformation,pleaserefertosafetyleafletintheseatpocketinfrontofyou.想瞭解更多資訊，請參考您前面座椅口袋裏的安全須知。

ReasonsforDelayUnit41.Haveyouevermetthesituationthattheaircraftdelayeddeparturewhenyoutookanaircraft?

2.Couldyoulistsomepossiblereasonsforadelayeddeparture?Airtrafficcontrol;weathercondition(heavyfog/snow/rain,thunderstorm,iceontherunway);Airtrafficcongestion;mechanicalreasons;waitforpassengerstocomeonboard;waitfortheaircraftaheadofustotakeoff/landLead-inquestions3.Howdoyoumakeanapologytoapassengeriftheflightisdelayedduetothebadweathercondition?

I’msorrytoinformyoutheflightisdelayedduetotheBadweathercondition.Wishyouunderstandingandcooperation,

Wordsandexpressions:delay

Doitwithoutanydelay.2.delayeddeparture

馬上做，不得延誤！延誤出發(fā)3.mechanicalThedelayisduetosomemechanicalTroubles.4.overcomeWeshallbeinformedwhenthetroublesareovercomeandtimeisfixed.延時是由於技術故障所導致的。當故障被解除，起飛時間固定下來時會告知我們的。5.inconveniencen.不方便

convenientadj.方便的

conveniencen.方便

I’mterriblysorryfortheinconveniencebroughttoyou.

inconvenientadj.不方便的給您帶來的不便深表歉意。6.schedulev.排定,安排

scheduleddeparturetime預訂的起飛時間7.callbuttonpressthecallbutton9.CAAC(=CivilAviationAdministrationofChina)中國民航8.airconditioner

Couldyouadjusttheairconditionercooler?

你能幫我把空調(diào)調(diào)涼一點嗎？9.thunderstorm10.connectingflightdirectflight11.transitcounter12.fault/f?:lt/雷電交加的暴風雨轉接班機直航轉機櫃檯

過錯SectionALanguagepoints1.dueto由於Theteam’ssuccesswaslargelyduetoherefforts.2.departuretime

起飛時間

3.apologizeforsth/doingsth為----感到歉意

Iapologizeformycareless.團隊的成功主要是由於她的努力。4.keepsbdoingsth讓某人一直保持做某事

Thatcouplekepttheirsonstandingthereforonehour.5.referto提到、説道或涉及到某人/某事物

WhenIsaidsomeonewasstupid,Iwasn’treferringtoyou.那對夫婦讓他們的兒子在那站了一個小時。我所說的某人愚蠢不是指的你。6.atpresent目前，現(xiàn)在I’mafraidIcan’thelpyouatpresent—I’mtoobusy.恐怕我現(xiàn)在幫不了你，我太忙了。

8.callbutton呼叫按鈕

如果你有任何問題請按您手扶上的呼叫按鈕。Ifyouhaveanyquestions,pleasepressthecallbuttononyourarmrest.

Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:1.Theplaneisdelayedduetothe——————————.Youneedexplainthesituationtothepassengers.2.Itis8:00a.m.tenminutespastthescheduleddeparturetime,yetithasnottakenoff.Apassengerpressesthecallbutton.FlightattendantLauracomesuptoher.PartIIAnnouncementWordsandexpressions:airtrafficcontrolWewouldliketoapologizeforthedelayeddeparture.Thisisduetoairtrafficcontrol.2.congestion

交通堵塞

3.runway

飛機正在跑道上滑行。由於空中交通管制導致飛機延誤，對此我們深表歉意。trafficcongestionTheplaneistaxiingontherunway.4.clearanceWehavetowaitforthetake-offclearance.5.belongings

sincerely真誠地

appreciate感激，感謝

Wesincerelyapologizeforthedelayindepartureandappreciateyourunderstanding.我們得等起飛許可。Pleasetakeallyourbelongingswithyouwhenyoudeplane.對於飛機延時起飛我們表示真誠地歉意，感謝您的理解。下機時請帶好您的隨身攜帶物品。

DrinkandMealServiceUnit5

Lead-inquestions

1.CanyouspeakoutsomealcoholicandNon-alcoholicdrinksservedonboard?Non-alcoholicdrinks:Pepsi,tea,coffee,mineralwater,juice,Coca-ColaAlcoholic:

Beer,Vodka/’vdk?/伏特加酒,Martini/mɑ:’ti:ni:/馬提尼酒,Brandy,Cocktail/‘k?kteil/雞尾酒,Sherry/’∫eri:/雪利酒,Champagne/t∫?m‘pein/香檳酒,whisky,JohnnieWalkerRedLabel尊尼獲加紅牌威士卡/紅方2.Howdoyouexplaintoapassengerwhohasaskedforacupofcoffee,yetshehasn’tgotitforquitealongtime?

I’mterriblesorryforhavingletyouwaitforalongtime.Becausethewatersystemisoutoforder,thewaterisn’tboiled.Iwillbringtoyouifitmakeswell.inform---to---preparefor

HowdoIpreparefortheexam?3.

Whatwouldyouliketodrink?

Wouldyoulikesomethingtodrink?

pleaseinformuswhenwewilldepart.請告知我們什麼時間出發(fā)。我要怎麼為這些考試做準備？請問您喝點什麼？

Themonitorinformedustofinishourhomework.班長告知我們要完成作業(yè)。Languagepoints:4.enjoydoingsth喜歡，享受做某事

Ienjoychattingwithyou.

我喜歡和您聊天。Oralpractice:Workwithapartnertomakeupthefollowingdialogues.Situationalsetting:

Apassengerwantstodrinksomething,suchascoffeelatte,cappuccinoorTieguanyintea,butthereisn’tonboard.Pleaseexplaintothepassenger.Thenyoulistsomedrinksprovidedonboard.

Wordsandexpressions:DynastyChivasRegalavailableThecoldandhotdrinksareavailableonboard.refreshmentWe’llbeservingrefreshmentandbeveragessoon.飛機上提供冷熱飲。我們馬上為您提供茶點和飲料。switchoff=Wewillbeofferingyouallkindsofdrinksshortly.Pleaseputdownyourtrayinfrontofyou.turnoffPleaseswitchoffyourmobilephonewhenwearehavingthemeeting.開會時請關上手機。Announcement:我們馬上為您提供各種飲料。請把您前面的託盤放下。4.Ifyouhavespecialdietrequirement,pleasedon’thesitatetocontactus.

5.we’lltrytoprovideyouwiththebestqualityservice.如果您有特殊的飲食需求請毫不猶豫的與我們?nèi)〉寐?lián)繫。我們會為您提供最優(yōu)質的服務。6.Provide----with

Theyprovideuswithfood.7.Weremindyouthatthisisanon-smokingflight.Smokingisprohibitedontheentireaircraft,includingthetoilets.

他們給我們提供了食物。

我們提醒您本航班是無煙航班，所以整架航班全程禁煙，包括衛(wèi)生間。8.Wishyouagoodtrip!

Hopeyouhaveanicetrip.Thankyouforflyingwithusandhopetohavethepleasureofbeingwithyouagain.Thankyouforyourcooperationduringourflightandhaveagoodtrip.Westerntableware中途要離開怎麼辦才好？刀叉的放置法─用餐中用餐中想要休息時，可將刀和叉呈八字形，而刀刃必須朝向自己哦！Washyouhandsbeforeeachmeal.Knifeandspoonareplacedtotherightoftheplate.Theforkisontheleft.TipsforeatingwesternmealOpenthenapkinandputitonyourlapbeforeeating.Youshouldusetheforkwithyourlefthandandtheknifewithyourright

hand.

Don’tdrinktoomuch!Talktothepeoplebesideyou,butdon’tspeaktooloudly.Youcanuseyourhandtoeatchicken.Youeatonlyfromyourplate.VGML：嚴格素食VLML：素食（奶、雞蛋)AVML：亞洲素食MOML：穆斯林餐HNML：印度餐KSML：猶太教餐BLML：流食DBML：糖尿病患者餐GFML:無麥麩餐NLML:無乳糖餐LSML：無鹽餐LFML：低膽固醇、低脂肪LCML：低卡路里餐餐BBML：嬰兒餐CHML：兒童19.TableDescriptionAllowedprohibitedVLMLContainingeggs&diaryEggsanddiaryproductsMeat,fishandpoultryA,VGMLAsianvegetarianmealfollowsalactovegetariandietDairyproductsandallfoodofplantoriginEggs,meat,poultry,fish,shellfishoranyproductsderivedfromtheaboveMOMLOpoultry,fishandlambPorkproducts,unscaledfish,scavengersandalcoholHNMLOLamb,eggs,fish,chicken,dairyproduce,rice,herbsandspicesBeef,vealorporkanditsderivatives19.TableDescriptionAllowedprohibitedKSMLOPurchasedkoshersfromauthorizedsuppliersPorkorshellfishDBMLOComplexsugarssuchasfromfruit,vegetables,leanmeat,farinaceousproducts,milk,fish,lowfatcheese&breadAllsimplesugarssuchasgranulated,honey,jams,syrups,sweetsGFMLOSpecialglutenfreeproductsareused,rice,soybeanandcorndonotcontainthesameglutensandcanbeusedWheat,rye,oatandbarleyNLMLONonlactoseandnondairyproductsNomilk,milkproductsorlactose,yoghurt,butter,cheese,cream19.TableDescriptionAllowedprohibitedLSMLOFoodsthatdonotcontainhighnaturalsaltaswellasavoidingsaltinpretparationofthisdietarymealHighsaltyfoodsaretobeavoidedandfoodswithhighnaturalsaltcontentorfoodswithchemicaladditivescontainingsodiumarelimitedLFMLOHighfiberfoodsandincreasedcomplexcarbohydratesButter,lard,chickenskinandmeatfatLCMLOHighfiberfoodsandincreasedcomplexcarbohydratessuchaswholemealbread,potatoes,pastasandriceNoaddedfatsandsugarsUnit6SpecialPassengersServiceLead-inquestions:

Whodoesspecialpassengerreferto?Whatwillyoudoifyouseeaphysicallydisabledpassengerboarding?VIP,CIP,UnaccompaniedMinor(UM),seniorpassengers,expectantmothers,Physicallydisabledperson,sickpassenger,adultpassengerswithaninfantorasmallchild(UM)1.什麼是無成人陪伴兒童？

無成人陪伴兒童是指，年齡在五周歲（含）以上至十二周歲以下2.申請“無人陪伴兒童”服務時，我需要向航空公司提供哪些資料？您需要去出發(fā)地當?shù)啬虾綘I業(yè)部提交申請，帶上相關身份證以及戶口本

3.南航如何協(xié)助我的小孩辦理登機手續(xù)？4.無成人陪伴兒童要收費嗎？南航會有專門的地面服務人員將您的小孩交給我們的指定乘務員。

五周歲（含）以上至十二周歲以下的無成人陪伴兒童，乘坐國內(nèi)航班（不含港澳臺）票價按相應的兒童票價計收；乘坐國際、地區(qū)航班票價按成人普通票價計收。

如需另派服務員隨機陪伴時，還應加收成人普通票價50%的服務費用。Pregnant航空公司對孕婦乘客的運輸條件：

（1）懷孕不足8個月（32周）的孕婦乘機，除醫(yī)生診斷不適應乘機者外，按一般旅客運輸。（2）懷孕超過8個月（32周）但不足35周的孕婦乘機，應辦理乘機醫(yī)療許可。該乘機醫(yī)療許可應在乘機前7天內(nèi)簽發(fā)有效。（3）下列情況，航空公司一般不予承運：A.懷孕35周（含）以上者；B.預產(chǎn)日期在4周（含）以內(nèi)者；C.預產(chǎn)期臨近但無法確定準確日期，已知為多胎分娩或預計有分娩併發(fā)癥者；D.產(chǎn)後不足7天者。

殘疾人坐飛機應該注意什麼

殘疾旅客乘機不同於普通人。殘疾旅客乘飛機往往對機上設備、服務有特殊要求，為了保障殘疾旅客的承運安全，航空公司需要提前做好人員及設備方面的準備.下麵就介紹下殘疾人坐飛機的相關注意事項。1．購票需提前申請，以便航空公司做特殊安排，具備乘機條件的殘疾人需要航空公司提供供航空器上使用的醫(yī)用氧氣、托運電動輪椅、機上專用窄型輪椅、為具備乘機條件的殘疾人團體提供服務、攜帶服務犬進入客艙等設施或服務時，應在訂座時提出，最遲不能晚於航班離站時間前72小時。以便航空公司進行協(xié)調(diào)和準備，並通過其訂座系統(tǒng)或其他手段，確保該需求被記錄，並及時傳遞到相關人員。2．在飛行中需要使用醫(yī)用氧氣以及在飛行過程中沒有額外的醫(yī)療協(xié)助無法安全地完成航空旅行的殘疾人，需要向航空公司提供醫(yī)療證明。無法對機上工作人員介紹的安全說明和注意事項加以理解或作出反應，或不能與承運人的機上工作人員進行交流的殘疾人以及不能自行從航空器上緊急撤離的殘疾人需要在乘機時有陪伴人員。3．《殘疾人航空運輸辦法（試行）》規(guī)定，除安全或法律另有規(guī)定外，承運人不得因殘疾人的殘疾造成其外表或非自願的舉止可能對機組或其他旅客造成冒犯、煩擾或不便而拒絕運輸具備乘機條件的殘疾人。同時，當承運人因安全等原因拒絕為具備乘機條件的殘疾人提供運輸時，應向其說明拒絕的理由。具備乘機條件的殘疾人要求提供書面解釋的，承運人應在拒絕運輸之後10日內(nèi)提供。4．殘疾人在乘機當天應提前3小時以上來到機場，這樣有更充裕的時間辦理登機牌、行李托運、安檢、登機，同時在遇到航班時刻變更等特殊情況時也可以更從容地應變。5．在普通航班上，殘疾人旅客可優(yōu)先登機。在辦理乘機手續(xù)時，殘疾人可以根據(jù)自身情況提出訂座需求。當使用機上輪椅進入客艙後，無法進入帶固定扶手的過道座位的，航空公司應為其提供一個帶活動扶手的過道座位或方便出入的座位；除安全理由外，航空公司應為陪伴人員安排緊靠殘疾人的座位；當殘疾人與其服務犬同機旅行時，航空公司應提供相應艙位的第一排座位或其他適合的座位；對於腿部活動受限制的具備乘機條件的殘疾人，航空公司應為其提供相應艙位的第一排座位或腿部活動空間大的過道座位。6．在飛行過程中，殘疾人可要求特別的、有針對性的服務，如：服務人員可協(xié)助殘疾人就座或從座位上離開；作就餐準備時，協(xié)助例如打開包裝、識別食品及食品擺放位置；協(xié)助使用機上輪椅往返衛(wèi)生間；協(xié)助有部分行走能力的殘疾人往返衛(wèi)生間；協(xié)助放置和取回隨身攜帶物品，包括在客艙存放的助殘設備。同一航班上殘疾人旅客人數(shù)規(guī)定

7．並非一架航班上可以無限制的載運殘疾旅客。航班上載運在運輸過程中沒有陪伴人員、但需要他人協(xié)助的殘疾人數(shù)是有相應要求的：航班座位數(shù)為51-100個時，不得超過2名（含2名）；航班座位數(shù)為101-200個時，不得超過4名（含4名）；航班座位數(shù)為201-400個時，不得超過6名（含6名）；航班座位數(shù)為400個以上時，不得超過8名（含8名）。載運殘疾人數(shù)超過上述規(guī)定時，應按1：1的比例增加陪伴人員.這樣規(guī)定是出於旅客安全的考慮。舉一個簡單的例子，飛機上的乘務員是按照人數(shù)標準配備的。當飛機發(fā)生危險時，特別是在需要緊急撤離時，如果行動不方便的旅客人數(shù)太多，會分散乘務員的精力，影響撤離的通暢性，無法在最短的時間內(nèi)撤離所有的旅客。Wordsandexpressionsfirstaid急救Whatshouldaflightattendantdoduringtheprocessoffirstaid?2.Physicallydisabled

盲人

瘸子啞巴聾的blindcrippledumbdeaf

3.airsickFrommyexperienceyouareprobablyairsick.4.WherecanIfindaplaceto

vomit?Ifeelalittlenauseanow.5.Themedicinecan’tfunctionsoquickly.Itusuallytakeseffectinonehour.以我的經(jīng)驗判斷你可能是暈機。哪能吐呀？我有點噁心。藥不能這麼快就起功效，通常一個小時後才能起作用。Herpostshouldbedeterminedonlybythefunctioninthecompany.6.Pleasegivemecupofstraightcoffeeveryblack.她的職位視其在公司中的作用而定。請給我一杯清咖啡且濃濃的。PartIIAnnouncement1.Thereisapassengerwithsevereheartattackonboardinordertoensurehissafety,thecaptainhasdecidedtomakeanemergencylandingatBeijingInternationalAirport.本架飛機上有位嚴重的心臟病人，為了確保他的安全，機長決定在北京國際機場緊急著陸。2.Weapologizeforanyinconvenience.3.Yourkindunderstandingandcooperationwillbeveryappreciated.給您帶來的不便深表歉意。非常感謝您的理解與配合。Unit7EmergencyProcedures

Textreview

Lead-inquestionsCouldyoulistsomepossiblereasonsforemergencylandings?2.Whatshouldaflightattendantdowhentheflightmeetsemergencysituation?3.Howdoyoucomfortapassengerifhe/sheisscaredinanemergencysituation?unfavorable/badweathercondition.Mechanicaltrouble.Aseriouslysickpassenger.

Keepcalm.Comfortthepassengers.Setconfidencethatwecandealwithit.

Don’tpanic.Wearewelltrainedforthiskindofsituation.Ourcaptainhasthecompetencetoovercomethedifficulties.Followourinstructionscarefullyandcalmly.

Languagepoints1.hitsomeunexpectedturbulence2.wonder=becurious3.competencen.能力competent

a.e.g.:IshouldsayIgreatlyadmireyour_____________.Youshouldbelievethatheis___________tosolvetheproblem.4.CAAC=5.makeanemergencyditching6.lifevest=7.too---to太---不

e.g.:Theeagleistoooldtoflyinthesky.

8.bendover彎腰

e.g.:AsJimbentovertopickupthepen,hefeltasharppaininhisback.

撞上不期而遇的氣流competencecompetent

CivilAviationAdministrationofChina中國民航海上緊急迫降Lifejacket吉姆彎腰撿起鋼筆時,覺得背部一陣刺痛。

Languagepoints

9.emergencyescapechute/slide緊急撤離滑梯

10.oilleakage漏油

11.doourutmosttodosth.

e.g.:Wewilldoourutmosttohelpthoseunfortunatepeople.

12.rescueagency救援機構

13.stowalltraytables收起小桌板

14.straightupyourfootrest收起腳踏

15.braceforimpact撐住防衝撞

16.comestoacompletestop完全停穩(wěn)

17.proceedto繼續(xù)，進行

e.g.:Theywillproceedtobuildanotherlaboratorybuilding.他們將著手建造另一座實驗大樓。

Unit8In-FlightEntertainmentLead-inquestions：

Whatcouldthepassengersdoonboardiftheyfeelboring?Whatcanyouprovidehimifapassengerwantstohavesomethingtoread?Watchmovie,listentomusic,lookthroughmagazinesornewspapers

Newspapers:People’sDaily,ChinaDaily,NewYorkTimes,TheFinancialTimesMagazines:CAACJournal,Reader’sDigest,VogueLanguagepoints

中國日報人民日報

紐約時報中國民航雜誌讀者文摘雜誌、期刊文摘

消化，吸收2.prefer

更喜歡ChinaDailyPeople’sDailyNewYorkTimesCAACJournal

Reader’sDigestjournal/d??:n?l/