跨境電商客服（雙語） 課件 項目四 售后 Rules on disputes

跨境電商客服TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開糾紛TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開糾紛5個自然日,包含周末和法定節(jié)假日Workingdays：工作日,不包含周末和法定節(jié)假日TherulesondisputesfromAliexpressRulesondisputesThebuyermayfileadisputeonce5calendardayshaveelapsedafterthesellerhasmade(orshouldhavemade)theshipment.開糾紛5個自然日,包含周末和法定節(jié)假日Workingdays：工作日,不包含周末和法定節(jié)假日本應(yīng)發(fā)貨ThefollowingrulesshallapplytoeachtypeofdisputeDisputeforgoodsnotreceived.Oncethebuyerhasfiledadisputeonthesegroundsgoodsnotreceived：未收到貨物onthesegrounds以此為理由OncethebuyerhasfiledadisputeonthesegroundsThesellershallrespondwithin72hoursprovidedthatthebuyermaynotsubmitadisputeforgoodsnotreceiveduntilthedeliverytermsetbythesellerhaselapsed.OncethebuyerhasfiledadisputeonthesegroundsThesellershallrespondwithin72hoursprovidedthatthebuyermaynotsubmitadisputeforgoodsnotreceiveduntilthedeliverytermsetbythesellerhaselapsed.Not…until…意為“直到……才……”意思是：如果買家在賣家規(guī)定的交貨期到期后提交糾紛申請，賣家需在72小時內(nèi)給與回復。OncethebuyerhasfiledadisputeonthesegroundsIfthesellerdoesnotrespondwithinthetermsetforthabove,thepaymentwillbeautomaticallyrefundedtothebuyerinfull.OncethebuyerhasfiledadisputeonthesegroundsIfthesellerdoesnotrespondwithinthetermsetforthabove,thepaymentwillbeautomaticallyrefundedtothebuyerinfull.Refund：v.退款Refundinfull:全額退款意思是：賣家如果沒有在上述期限內(nèi)做出回復，貨款將自動全額退還給買家。OncethebuyerhasfiledadisputeonthesegroundsIfthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedtotheplatformtosettlethedispute.OncethebuyerhasfiledadisputeonthesegroundsIfthedisputecannotberesolvedafternegotiationbetweenbuyerandseller,itcanbesubmittedtotheplatformtosettlethedispute.settlethedispute：解決糾紛意思是：如果買賣雙發(fā)沒有達成協(xié)議，可以提交平臺解決糾紛。OncethebuyerhasfiledadisputeonthesegroundsNotwithstandingtheabove,ifthedeliveryofthegoodsislate(i.e.,isnotanOn-timeDeliveryasdefinedabove),thebuyercangetafullrefund(andkeeptheproduct).OncethebuyerhasfiledadisputeonthesegroundsNotwithstandingtheabove,ifthedeliveryofthegoodsislate(i.e.,isnotanOn-timeDeliveryasdefinedabove),thebuyercangetafullrefund(andkeeptheproduct).Notwithstanding：盡管，雖然它可以用作介詞、副詞和連詞。所以單獨用，也可以與名詞，句子連用。No-reasonreturndisputeprocedureOncethebuyerappliesforthisdisputeprocedure,thesystemshallautomaticallypromptthesellertouploadthereturnordernumberwithin24hours.Ifthesellerdoesnotrespondorthetimeelapses,thebuyerwillbedirectlyrefunded.No-reasonreturndisputeprocedureOncethebuyerappliesforthisdisputeprocedure,thesystemshallautomaticallypromptthesellertouploadthereturnordernumberwithin24hours.Ifthesellerdoesnotrespondorthetimeelapses,thebuyerwillbedirectlyrefunded.Prompt:v.提示意思是：買家一旦提出糾紛申請，系統(tǒng)會自動提示賣家在24小時內(nèi)上傳退貨單號。如果賣家沒有響應(yīng)，或時間超時，則系統(tǒng)直接退款給買家。No-reasonreturndisputeprocedureOncetheselleruploadsthereturnordernumber,thebuyershalldownloadthereturninformation,then:Ifwithin20calendardaysthesellerconfirmsreceiptofthereturnoftheproducts,thepaymentwillberefundedtothebuyer;Ifafter20calendardaysthesellerhasnotconfirmedreceiptofthereturnoftheproductsandthesellerhasnotfiledadispute,thepaymentwillberefundedtothebuyer;Ifwithin20calendardaysthesellerhasnotreceivedthereturnoftheproductsorthegoodsreceivedhaveissues(e.g.theyhavebeendamaged,notfullyreturned,theyhavebeenusedand/orarenotinresalablecondition),thesellercanalsoapplyforadisputetobesettledbytheplatform.OtherdisputesOncethebuyerfilesforothertypesofdisputes,thesellermustrespondwithin72hours.Ifthepartiescannotresolvethedispute,theplatformwilldecideaccordingtotheevidenceprovidedbythebuyerandtheseller.Inordertoimprovethebuyer’sexperienceandconfidenceintheplatformandinthesellers,theplatformencouragessellerstoactivelynegotiatewithbuyers;ifthenegotiationdoesnotresultinasettlementbeingreached,theplatformhastherighttoactivelyparticipateintheproposalsolution.OtherdisputesOncethebuyerfilesforothertypesofdisputes,thesellermustrespondwithin72hours.Ifthepartiescannotresolvethedispute,theplatformwilldecideaccordingtotheevidenceprovidedbythebuyerandtheseller.Inordertoimprovethebuyer’sexperienceandconfidenceintheplatformandinthesellers,theplatformencouragessellerstoactivelynegotiatewithbuyers;ifthenegotiationdoesnotresultinasettlementbeingreached,theplatformhastherighttoactivelyparticipateintheproposalsolution.beingreached修飾前面的名詞Settlement意思是如果談判沒有達成協(xié)議，平臺平臺有權(quán)主動介入，給出解決方案。OtherdisputesTheinvolvementoftheplatfo