超五星級酒店服務(wù)指南中英文版

大堂服務(wù)GRANDLOBBY Assistant問訊留 ∕預(yù)訂接 ∕收銀結(jié) ForeignCurrencyCreditCard Room Luggage大堂 LobbySafe Business商 Shop殘疾設(shè) Shoe-Shine花 Flower租 Car著 停 ExecutiveFloorGUESTROOM客 Housekee Room Turn-down Laundry Extra Room Shoes-shine Wake-up Drinking Hair冰 Ice電熨斗/燙衣 Iron/Iron房間 LostAnd電視TV Internet Air Energy Power Clinic Environmental FOOD&BEVERAGE Banquet Lobby Western Executive Japanese&Korean Bathbuffet RoomHEALTH&ENTERTAIMENT Swimming Gymnasium Film Game ChessandMahjongSAFETY Guest’s安 火 Fire FirealarmEPHONE RoomtoRoom Outside DDD IDD IDD&DDDService IDD&DDD各項服務(wù)及設(shè)施。若您有什么需要，請直接與飯店聯(lián)系，竭誠為您效勞。在寶龍國際飯店，您是我們的第一關(guān)注，為您提供的服務(wù)，在寶龍國際飯店處處都看到溫馨的微笑。如果您對我們的服務(wù)及設(shè)施有什么意見或建議，請及時聯(lián)系我們，或者填寫“賓客意見表”，我們會立即改進，因為您的滿意就是我們的最終目標。xx etoBaolongInternationalDearetoBaolongInternationalHoAllofusareverygratefulforyourpatronageandhopeyouenjoyyourstayatourho.《ServiceDirectory》willinformyouvariousserviceandfacilitiesofourho.Ifyouneedhelp,pleasecontactwithourrelevantdepartments,allofusalreadystandbyandsurelyyouwillgettheexcellentserviceatanytime.YouareourconcerninBaolongInternationalHoduringyourstay.Weshalltryourbestoffertheperfectserviceforyou. Ifthereareanymorecommentsorsuggestions,pleasecontactuspromptlyorfillinquestionnaireformonthedeskofyourroom.Wewish,duringyourstaywithus,jovialityexperiencewiseuptoyourfriendsandwehopewewillhavethepleasureofservingyouagain.GeneralGRANDLOBBY大堂經(jīng) Assistant 24小時為您提供服務(wù)TheAssistantManagerinthelobbywillbeatyourserviceatany問訊∕留 ∕ Youcan lourInformationDeskthecetogoifyouwanttobeintouchwith messageorvisitorswhenyouareout.預(yù)訂∕接 ReservationReception TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationany收銀∕結(jié) bby.yourfeesduringyourstay.

ewillprovidethe24-hourcheck-outservice外幣兌 ForeignCurrency 服務(wù)時間：06：0024It’loscatedattheCashierdesk.Wewill alsoprovidetheserviceofexchangingforeignServiceHours：06：00am-12：CreditCard JCB卡。etousethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,Visa,Master,AmericanExpress,DinersclubandJCBetc.退房時 Check-out 12：00后加收半天房租， 18：00后退房按全天計算。若需延遲離店時間，請與總服務(wù)臺聯(lián)系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18 ：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.客房門 Room 門卡將不能開鎖。您要續(xù)住，請到總服務(wù)理有關(guān)手續(xù)。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwill notworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.行李服 Luggage We -of-chargeserviceofdeliveryinourhoandleft-luggage大堂 LobbySafe Eachroomisfittedwithasafebox,yourvaluablebelongingsare mendedtobekeptinthesafe.Bytheway,thelobbyprovides safesforbiggervaluablebelongings.Thehomanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.商務(wù)中 Business 服務(wù)時間：08：00-22Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-10：商 Shop 服務(wù)時間：08：00-22Locatedinthelobby,itofferslocalspecialties、tourismproducts、root articlesfordailyuse、softdrinksandfoodServiceHours：08：00am-10：殘疾設(shè) Handicapped Wealsoofferwheelchairandwalkingstick.PleasecontacttheLuggageRoomifyou擦鞋服 Shoe-ShineLocatedinthelobby.Youmaypolishyourshoes花 Flower Weareverygladtoprovidefreshflowerservicefor租 Car 24小時服務(wù)PleasecontacttheConciergeifyouneedacar,theserviceisavailablefor24著 Weadviseyoutoweartheproperformaldressinallrestaurantsandpublic停 輛，損壞飯店不予負責(zé)。如需專門的車輛，請告知在場保安員，會記錄，妥加看護。飯店敬告各位車主， Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewill makesomenotesandbecareforthecar.Pleasedon’lteaveyourvaluablesinthecar.Ifyouhaveones,pleasecetheminthesafedepositboxoftheFrontDeskinthe行政樓層接待 ExecutiveFloor Locatedonthe

and floor,Weprovidefastcheckin,checkoutserviceforthefloorGUESTROOM客 Housekee 客 24小時為您服務(wù)，需要請與客心聯(lián)系Wewillserveyouthewholeday.Pleasecontacthousekeecenterfor房間清潔服 Room HangMakeupRoom”signboardatthedoorknoborcallhousekee,andthenwe’llcleanyourroomatsoonaspossible.房間夜床服 Turn-down Wehavedoturndownserviceforyoueveryday,pleasecontacthousekee洗衣服 Laundry 飯店為您提供干洗、水洗和熨燙衣物服務(wù)，每天上午10：00前將要洗熨衣物放入洗衣袋，交于服務(wù)員，可當晚取回衣物。飯店還提供特快洗熨服務(wù)，4小時內(nèi)送回。參閱房內(nèi)的洗Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestothewashingbagbefore10：00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.PleaserefertotheLaundryListinyourroom.fordetails.小酒 Mini- 客房內(nèi)備有小酒吧，為您準備了多種酒水及小吃。我們會每日補充消耗，同時您的消費額將被計入到您的賬單。其他需要，請隨時與客心聯(lián)系。Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeecenter.房間加床服 Extra Contactwithreceptiondeskforextrabedintheroomifyou送餐服 Room 服務(wù)時間：09：30-02：00Pleasecheck《RoomService 》andcontactF&BDivision.ServiceHours：09：30am-02：00am擦鞋服 Shoes-shine Eachroomprovideshoe-shinecloth,PleaseputyourshoesintothebasketinthecabinetorcontactHousekeeifyouneed.叫醒服 Wake-up 9飲用 Drinking Thewaterfromthetapinthebathroomcanbedrunkdirectly.Youmayusetheelectronickettletoboilthewater.Pleasecontacthousekeeforassistance. 務(wù)指南》，或撥“9”請總機接線員協(xié)助。Everyroomisequippedwiththedirectinternationalanddomestic system.Ifwanttomakealongdistancecall,pleasecheck 《ephoneDirectory》or “9”for電吹 Hair Thereisahairdryerintheroomfor冰 Ice Wepreparetheicecubeforyouinthehousekee.Pleasecontactusifyouneed電熨斗/燙衣 Iron/Iron Thereareironandironboardinhousekeecenter.Pleasecontactusforassistance.Pleasetakecareofyourself.房間 免打 KeeptheRoomNumberSecret/AvoidBeingDisturbedby如果您不想被打擾，請按房間取電處“打擾”鍵，并可撥“ Ifyoudliketokeeptheroomnumbersecretandavoidbeingdisturbedby ephone,please.pressthekey tewallandcontacttheOperatorby9失物招 LostAnd 物品遺失，請與客心聯(lián)系。遺留物品飯店將保留三個月，易變質(zhì)物品保留三天。在Pleasecontacthousekee,Ifyouhavethingslost.wewillkeepthelostthingsfor3months.Perishablegoodswillbekept3days.Weareentitledtodealwiththembeyondthe電視TV Eachroomprovidesremote-controlcolor TVwithsalite&cablechannels.Ifyouwanttoknowtheprogramarrangement,checkybillplease.網(wǎng)上漫 Internet Theguestroomshadfixedwithbroadbandaccessandwirelessinternetalso. Youcangetontheinternetinyourroomfor.空氣調(diào) Air 飯店裝有冷暖空調(diào)系統(tǒng)， 如需協(xié)助，請與客Thehohasthecentralair-conditioningsystem.Thereisindividualair-conditioningcontrolineveryguestroom.Forassistance,pleasecallhousekee.電源總開 Energy 進入客房，只需將門卡插入墻上的控制開關(guān)， 會接通。離間時，請別忘記把門卡取出。ThereisanEnergySaverineachroom.Youmaygettheelectricityinsertingtheroomcardintotheswitchonthewall. Don’tforgettotakethecardwhenyouareout.電源說 Power 220伏特和110伏特，如需使用多種插座及變壓器， Thevoltageofpowersupplyinyourroomis220Vand110V.Contactusifyouneedanadapterortransformer.electricorcookingequipmentswithoutpermissionisforbiddeninordertoguaranteeyoursafety.Pleasedon ’tuseotherapplianceofhighpower.無煙樓 Non-smoking Ourhospeciallypreparesnon-smokingfloorforyouonthe thfloorfortheguestsnt醫(yī)療服 Clinic Foranyassistance,pleasecontacthousekeecenterorfront環(huán)境保 Environmental 為保護環(huán)境，避免過量使用洗滌劑， Forthesakeofenvironmentalprotectionandavoidconsumingtoomuchdetergent,pleasecetheusedtowelsinthetowelbasket.Wewillchangethebedsheet,bedcover,pillowcaseeverytwodayduringyourstayinourho.緊急情 Ifanyemergencyhappens,pleasecontacthousekeecenterorfrontFOOD&BEVERAGE宴會預(yù) Banquet 07：00-22：Wehavedifferentkindsofsmallandbigbanquethalls、multi-functionhalland18balconieslocatedon1stand3rdfloor.PleasecontactF&BReservationCenterifyouneedget-togetherandrelevantpublicactivities.ServiceHours：07：00am-10：大堂 Lobby 07：00-00：00OurLobbyBaron1stfloorisanexcellentleisureceforyoutomeetyourfriendsorhavea西餐 Western 午餐11：30-13： 晚餐17：30-21：Locatedon floor,We andwestern-stylebuffetbreakfast,lunchandwith16hoursroom 行政酒 Executive 服務(wù)時間：1100-0000Locatedonthe8thfloor,providesyouwithvariousofdrinkandServiceHours：11：00am-00：中餐 晚餐17：30-21：Locatedonthe2ndand3rdflooroftheho,itprovidesyouwithmanykindsofspecialasCantonflavorsuchasAbalone,Birdsnetandthesharkfin.，andalsoprovidesyouwithspecialSichuancuisineandZhangjiakoudishes.ServiceHours：L11：30am-01： S05：30pm-09：日韓餐 Japanese&Korean 位于飯店三層，為您提供純正的日式料理精品、 考究串燒，韓族廚師現(xiàn)場制作烤肉， 晚 Locatedonthe3rdfloor,itprovidesyourealJapanesecuisineandKoreanBBQ,alsoAustraliabeefandwildoysters.ServiceHours:L11：30am-01： 洗浴自助餐 Bathbuffet 07：30-09：00 午餐11：30-13：30晚餐17：30-21： 夜宵23：00-00：Locatedonthe

floor,it andwesternbuffetforthebathingServiceHours：B07：30am-09：00am L11：30am-01：30pmD05：30pm-09： 會議 Conference 10-200人的各種規(guī)格會議室 8個。如需使用請與市場Locatedonthe8thfloor,has8Various-specificationconferenceroomswhichcanhold10to200 s.Ifyouneed,pleasecontactthemarketing&salesdepartment.99Room 09：30-凌晨02：OurprovidesinroomWesternfood 16hoursaday.Please-ertheguesttomakeyourchoiceorcontactwesternServiceHours：09：30am-02：HEALTH&ENTERTAIMENT洗 位于飯店西側(cè)一層和一層，提供男女賓洗浴， Locatedonthebasementfloorand1stfloor,providebathe,yingpool,andguestrooms.ServiceHours：24hours游泳 Swimming 10：00-22Locatedonthe floor,providesyouwithcomfortableandspaciousenvironmentforServiceHours：10：00am-10： Gymnasium 服務(wù)時間： 10：00-22：00Locatedonthe1stfloor,allkindsofexercisersequipmentandfacilitiesforyoutoServiceHours：10：00am-10： Film Locatedonthe2ndfloor,providesyouwithwonderfulServiceHours：24休息 Locatedonthe2ndfloor, youawonderful leisuretime doubleelectricadjustmentrestbed.ServiceHours：24游樂 Game Locatedonthe2ndfloor,includeschildrenyingarea、 games、tabletennis、readingroom、internetcafes、buffetparty.ServiceHours：24 ChessandMahjong 4樓，配有先進的全自動供您使用。Locatedonthe4th the iselegantandithasadvancedandMahjongServiceHours：24 locatedinthewest8thfloor，SPAprimarilythroughthebody'sfivesensestogetyouspirit,breathandexpressioncombinedandachievephysical,mentalandspiritualrelaxation.ServiceHours：24SAFETYToensureyouhaveapleasantstaywith us,weneedyourcooperation.PleasedoasthePleaseceyourcashandvaluablesinthesafedepositboxinthe Advise operatorifyouwanttomiss ing——所有飯店員工會身穿，胸前佩戴員工牌，否則讓 /她進入您的房間Pleasenotethatonlyuniformedhoemployeeswithnametagsarepermittedtoserveyouinguestroombyyou.Foreigncurrencyonly canbeexchangedattheReceptionDesk.Donotexchangeyourforeigncurrencywithstrangersbyyou. Donotacceptcallsfromstrangersoffering toursandotherservices.Please ltheAssistantManagerifyouarebeingbotheredbythem.Ifyouseeanysuspicious soranyqueries,pleasecontacttheAssistanceManagerMakesureyourselfwithyourroomcard.Donothandsyourroomcardtoanywhoisnotregisteredinyourroom.PleasereturnyourroomcardtotheCashierDeskwhenyoucheckout.——離間或晚上休息前，請關(guān)好門窗。請注意本地氣候，保重身體。外出游覽，請注Toensureyoursafety,pleaseshutthewindowsanddoorofyourroombeforedepartingsleeatnight.Toensureyourhealth,pleasenoticethelocalclimate,takecareofyourselfandpayattentiontothefoodsanitationandsecurity.賓客注意事 uessEachfloor equippedwith modernfire-fighting equipment,Pleasedonotmovecasuallyexceptemergency.Uponregistration,youarerequestedtoshowyourownidentificationcard,passportorothervalidcredentials.Youarenotallowed tokeepunregisteredguestsinyourroomovernight orsublettheroom/bedtoanother ——易燃、易爆、和放射性物品帶入飯店內(nèi)。 ble,explosive,poisonousandradioactivearticlesarenotallowedtotakeintotheho.Cookingorunauthorizedelectricityconnectionisnotallowedinyourrooms.AllfirearmsandweaponsmustberegisteredandkeptbythePublicSecurityIllegalactivitiesorcriminaloffencesarestrictlyforbidden,suchasgambling,prostitution,drugtakingandsmugglingetc.——如《中民管理處罰法 ThePublicSecurityBureauhastheauthoritytotakenecessaryactioninaccordancewiththeSecurityMaintenancePenaltyRegulationsofthePRCorotherrelevantlawsincasesofviolation.——將寵物帶入飯店P(guān)etsarenotallowedinthehoToavoidanyaccident,pleasetakegoodcareofyourchildren anddonotleavethemunattendedinpublicareasorroomoftheho.——根據(jù)機關(guān)的規(guī)定，所有訪客請在晚 toPublicSecurityAuthority, visitorsaretoleavetheguestroomsbefore11：安 全，請謹記在客房內(nèi)鎖上雙重門鎖并在確認訪客后方可開門。如需任何的安保服務(wù)請ThesafeguardandCCTVequipmentwillensureyoursafetythewholeday.Foryoursafety,pleaseremembertolockthedoorwith doublelocksandopenthedoorafterconfirming guestsID.Ifyouneedanysafeguardservice,pleasecontacttheassistantmanager.火 FireIncaseoffire,donotusetheelevators.Emergencyexitsandstaircasesarelocatedoneachfloor.Thefireescapenstickonthebackofyourdoorindicatesyournearestemergencyexit.Pleaseread存放易燃易爆物品。在吸煙。Pleasenotethatinordertoavoidcreatingfirehazards,cooking,openflamesandhigh-powerappliancearenotpermittedinguestrooms.Nohazardousorinfl chemicalsmaybestoredinguestroomsandpleasedonotsmokeinbed.Thereisasmokesensorineachroom.Itwill alarmwhensmokegetstatedsolubility.ThestaffsoftheSecurityDepartmentwilldealwithitsoon. Thereisthemostadvancedfirealarmsystem intheho.Ourprofessionalfirefightercancopewithanyemergency.Thereisalarmsensitivetosmokeandfirefightingset.Allfirealarmprobesaremonitoredallthetime.Oncethereisemergency,thehowill noticetheguestsbypublicbroadcastingsystem.火警須 Firealarmt留在房間里— s關(guān)閉空調(diào)— “FTurnofftheairconditioninordertopreventthesmokediffuseintotheroom.PleasecetheswitchtoOFF. — Stuffthegapofthedoorwithwetclothessuchaswettowel,bedspreadorcarpettopreventthesmokediffuseintotheroomthroughthegapofthedoor. — Removetheentirecurtain,ifthefirecomefrom thewindows, thereshoulddontbeanycombustiblegoodsnearby. 浴缸內(nèi)盛滿水，并把桶和冰桶放在附近提水用。 Thebathtubshouldbefullofwater,cetherubbishbinandicebinnearbysothattheycanbeusedtotakewater,andthusyoucanwetclothesassoonaspossibletopreventthesmoketodiffuseintotheroom. — Showthatyouareintheroom,pleasewavethebedspreadtoshowtothefirefightersthatyouareintheroom. — ceyourselfontheground.Pleasecoveryourmouseandnosewithwettowelsothatyoucanbreathe.澆水— Sprinklewater.Pleasesprinklewatertothesurfaceofburnedgoodssuchasthewallandthedoorwithtrashbin. — Dontbreakthewindowunlessyouhavetodo.Maybeitcanpreventthethicksmokelater.保持鎮(zhèn)定—— Keepcalm,relaxandthinkingabout.TheactualsituationisnotsodangerousasthatyouIfyouareaskedtoleavethe — Pleasetakeyourkeycardofthedoor.Ifyouareinyourroom,pleasebringyourkeycard.先試探溫度—— 用手背試探通向走廊的房門是涼或燙。如果房門很燙打開。Pleasetrythetemperatureofthedoor.Trythedoorthroughtothecorridorwiththebackofyourhandtosurewhetheritiscoolorhot.Ifitistoohot,please topenthe — Ifitisnothot,pleaseopenthedoorcarefully.Ifthedoorthroughthecorridorisnothot,openitcarefullyandbecareofthethicksmoke. — Ifthereisfireorthicksmoke,pleaseclosethedoorquicklyandstayinthe Pleasemakeyourselfclosetothewallwhenleaving.Pleasemakeyourselfclosetothewallallthetimewhenyougototheemergencyexit.Ifitisdarkorthereismuchsmoke,pleasegototheemergencyexitalongthewall.Pleasegodownassoonaspossiblebecausetheaironthefloorbelowthefloorwherethefirehappenedisfresh.—— Pleaseleavecarefully.Remembertotrythetemperaturebeforeopenthedoor.Noticeifthereisthicksmokeinthestairornot.Ifitissafe,godowntothegroundfloor.Ifthereisthicksmoke,pleasegodownalongthestairorcorridorwithoutsmoke.Becarefulnottotrytogothroughthethicksmoke. — Pleasedottakeelevator.Ifthereisfirealarm,donttakeIfyoufindthattheemergencyexitisblocked Gobacktoyourroom.Ifthecorridorisfullofthicksmoke andtheemergencyisnts,gobacktoyourroomassoonaspossible,itisthemostsafece.Ifyoufindthe — Pleaseasktogethelp.Ifyoufind thefireinyourroom,pleasenoticetheservicecenter啟動最近的火災(zāi)器 如果您在走廊里，在走廊的每一個緊急出口附近都設(shè)有報警器，敲碎器玻璃后按下火警按鈕。Openthenearestfirealarm.Ifyouareinthecorridor,thereisafirealarmneartheemergencyexit,breaktheglassofthefire-alarmpushthefirealarmbutton. — Closethedoorwherethefirehappened.Pleasecloseeverydoornearwherethefirehappenedtopreventthefirefromspreading. — Extinguishthefireonconditionthatitdoesn thurtyourself.Ifyouencounterthefire usethefireextinguisher.逃離大火— Escapefromtheconflagration. Ifthethereisaconflagration,pleaseleavethebuilding soonaspossible. — 在前，記得帶上房門卡 Remembertotakethekeycardwithyou.Beforeleavingremembertotakethekeycard.cethekeycardatthesameceallthetime.Onthewaytoyourroom,pleasespeciallyThenearestceoftheemergencyRememberthenumberofthedoorfromyourroomtotheemergencyOpentheemergencyexitandchecktheThenearestceofthefirealarmset,fireextinguisherandthewaterpipeforfireCheckyourKnowhowtoturnofftheairEPHONE撥打客 RoomtoRoom 8401房，請直接撥打號 Ifyouwantdialtotheroom,pleasedialtheroomNo.directly,tomakeacallas Room撥打外 Outside先撥“0”接通外線，聽到撥號音后，接著撥打您所需要的。疑問，請與總機“9”聯(lián)系。first.國內(nèi)直 DDD請先撥“0”，聽到撥號音后，再撥地區(qū) 代碼，最后撥您所需要的。撥號時停頓。例如：撥打一個的： Pleasedial firstthenduringyourdialing.Tomake