如何開(kāi)啟郵輪客艙服務(wù)

職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪客艙服務(wù)與管理》雙語(yǔ)版如何開(kāi)啟郵輪客艙服務(wù)學(xué)校：湖北科技職業(yè)學(xué)院授課老師：王紅玲知識(shí)點(diǎn)KnowledgePoints知識(shí)點(diǎn)一：客艙服務(wù)中心KnowledgePoint1:CabinServiceCenter.知識(shí)點(diǎn)二：郵輪賓客服務(wù)中心KnowledgePoint2:GuestServiceCenter.知識(shí)點(diǎn)三：客艙貼身管家KnowledgePoint3:Cabinbutler.CabinServiceCenter.一、客艙服務(wù)中心接聽(tīng)四部以上電話功能的程控電話Answerprogram-controlledcallswithmorethanfourphonefunctions.Usuallyadjacenttoorsetupwiththecabindepartmentoffice.一般與客艙部辦公室相鄰或設(shè)置在一起Toensurethatthecabindepartmentofthefirst-lineservicepositionstaffinformationcommunicationcallsystem.保證客艙部一線服務(wù)崗位員工信息溝通呼叫系統(tǒng)CruiseGuestServiceCenter.二、郵輪賓客服務(wù)中心服務(wù)一鍵式，溝通零距離Serviceone-click,communicationzerodistance.訂餐、送餐問(wèn)訊叫醒等服務(wù)Ordermeals,mealinquirieswake-upcallandotherservices.綜合服務(wù)IntegratedServices一鍵式服務(wù)One-clickServiceCabinbutler.三、客艙貼身管家住宿全程Duringstay.安排郵輪系列活動(dòng)Scheduleaseriesofactivities.手續(xù)辦理Procedures停靠港口旅游活動(dòng)Touractivitiesinport.無(wú)障礙交流Barrier-freecommunication.推介消費(fèi)產(chǎn)品Promoteconsumerproducts.薪水和小費(fèi)較高Salariesandtipsarehigher.

要求最嚴(yán)格High-qualified.工作經(jīng)驗(yàn)Workexperience.思考QuestionsHowdoweofferservicewhenwemeetthefollowingguestsindifferentroomtypes?當(dāng)遇到以下不同的房型客人，我們?cè)撊绾伍_(kāi)展具體的對(duì)客服務(wù)呢？職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪客艙服務(wù)與管理》雙語(yǔ)版感謝聆聽(tīng)學(xué)校：湖北科技職業(yè)學(xué)院授課老師：王紅玲課程