光明乳業(yè)HelpDesk解決方案

經(jīng)典word整理文檔，僅參考，雙擊此處可刪除頁眉頁腳。本資料屬于網(wǎng)絡(luò)整理，如有侵權(quán)，請聯(lián)系刪除，謝謝！上海光明乳業(yè)股份有限公司Help解決方案上海大眾漢得計(jì)算機(jī)系統(tǒng)有限公司二零零二年七月九日1of!未定義的書簽，SEC1目錄12.........................................................................................................................................................................3.........................................................................................................................................................................42.12.2..........................................................................................................................................................4.................................................................................................................................................................5.................................................................................................................................................................6.................................................................................................................................................................6.................................................................................................................................................................7IT部人員管理..................................................................................................................................................................72.3系統(tǒng)核心功能及應(yīng)用..............................................................................................................................................7...................................................................................................7利用知識庫，提供知識共享和自助服務(wù)......................................................................................................................7IT設(shè)備進(jìn)行有效的管理...........................................................................8......................................................................................................8IT部門的工作進(jìn)行評價(jià)...........................................................................8......................................................................................8UWQIT.....................................................................8IT...........................................................................8..................................................................................................9..........................................................................................9其它功能需求及解決方案探討....................................................................................................................................10343.13.23.3IT外包服務(wù)業(yè)務(wù)管理............................................................................................................................................10服務(wù)請求及任務(wù)的分配........................................................................................................................................11....................................................................................................................................................11......................................................................................................................................................................124.1...............................................................................................................12第一階段：項(xiàng)目實(shí)施準(zhǔn)備............................................................................................................................................12第二階段：業(yè)務(wù)藍(lán)圖....................................................................................................................................................13第三階段：系統(tǒng)實(shí)現(xiàn)....................................................................................................................................................13第四階段：切換上線....................................................................................................................................................14第五階段：運(yùn)行維護(hù)....................................................................................................................................................144.2.........................................................................................................................................................14.......................................................................................................................................................................15項(xiàng)目組織機(jī)構(gòu)及成員責(zé)任............................................................................................................................................154.3.............................................................................................................................................................172of!未定義的書簽，SEC11需求分析ITE_mailITITIT12IT3IT4IT核DeskITITITITITITIT3of!未定義的書簽，SEC12解決方案2.1應(yīng)用產(chǎn)品方案Oracle企業(yè)管理應(yīng)用11i版()e-mailOracleiSupportiSupportiSupportSupportiSupportWebSupportiSupport：4of!未定義的書簽，SEC12.2業(yè)務(wù)藍(lán)圖Desk是seDplH是TITITI5of!未定義的書簽，SEC1DeskITiSupportWebITiSupportITITITITIT1iSupportIT2IT345IT6of!未定義的書簽，SEC1iSupportiSupportIT2.3系統(tǒng)核心功能及應(yīng)用和和Support1ITIT2iSupportIT34ITIT7of!未定義的書簽，SEC1MESITiSupportITITiSupportBBSiSupportIT利用，SupportITITIT8of!未定義的書簽，SEC1ITIT---------IT9of!未定義的書簽，SEC13其它功能需求及解決方案探討3.1IT外包服務(wù)業(yè)務(wù)管理ITITITITIT12IT12ITITITITIT1IT211Support23ITIT210of!未定義的書簽，SEC1Web143IT23.2服務(wù)請求及任務(wù)的分配12iSupport3.3任務(wù)統(tǒng)計(jì)與考核IT1iSupport2IT311of!未定義的書簽，SEC14實(shí)施方法4.1實(shí)施法－應(yīng)用系統(tǒng)實(shí)施方法論制定實(shí)施策略擬定實(shí)施范圍和目標(biāo)制定總體計(jì)劃參數(shù)設(shè)置優(yōu)化系統(tǒng)設(shè)計(jì)編寫用戶手冊最終用戶培訓(xùn)動態(tài)數(shù)據(jù)收集產(chǎn)品環(huán)境建立系統(tǒng)切換上線對用戶管理層進(jìn)行培訓(xùn)制定質(zhì)量管理和風(fēng)險(xiǎn)管理策略建立實(shí)施隊(duì)伍組織結(jié)構(gòu)對關(guān)鍵用戶進(jìn)行產(chǎn)品培訓(xùn)硬件環(huán)境、軟件環(huán)境安裝權(quán)限管理策略確定權(quán)限設(shè)定前期準(zhǔn)備業(yè)務(wù)藍(lán)圖系統(tǒng)實(shí)現(xiàn)系統(tǒng)上線運(yùn)行支持動態(tài)數(shù)據(jù)收集及轉(zhuǎn)換策略制定集成測試方案準(zhǔn)備集成測試數(shù)據(jù)集成測試日常維護(hù)策略實(shí)施效果評估應(yīng)用支持產(chǎn)品環(huán)境的跟蹤維護(hù)簽署詳細(xì)設(shè)計(jì)方案制定各模塊進(jìn)度計(jì)劃Quick-hand實(shí)施方法圖示12of!未定義的書簽，SEC113of!未定義的書簽，SEC1,4.2關(guān)于本項(xiàng)目實(shí)施ITOracle14of!未定義的書簽，SEC1IT光明乳業(yè)：11漢得公司：111光明乳業(yè)15of!未定義的書簽，SEC1OracleOracle漢得公司：16of!未定義的書簽，SEC1OracleOracleOracle4