通過(guò)員工培養(yǎng)方案提高設(shè)計(jì)質(zhì)量

PAGE7-通過(guò)員工培養(yǎng)方案提高設(shè)計(jì)質(zhì)量DevelopingDesignQualitythroughStaffTrainingProgramme論文摘要杭州呈泰進(jìn)出口是一家主要從事鞋類進(jìn)出口業(yè)務(wù)的進(jìn)出口公司。公司的主要出口地區(qū)在中東。旗下?lián)碛?家位于桐鄉(xiāng)的控股生產(chǎn)企業(yè)。公司自創(chuàng)建以來(lái),以其良好的信譽(yù),周到的服務(wù)吸引了大批忠實(shí)客戶。到2021年底,公司已成為杭州市上城區(qū)最大的外貿(mào)公司之一。隨著國(guó)際貿(mào)易的競(jìng)爭(zhēng)日益激烈及客戶需求的不斷變化,越來(lái)越多的泰國(guó)和廣東省的同類產(chǎn)品進(jìn)入到中東地區(qū)。產(chǎn)品設(shè)計(jì)能力的缺失及產(chǎn)品的更新太慢逐漸成為我們客戶投訴的重點(diǎn)。本論文通過(guò)開展為期六周的培訓(xùn)課程，力圖在短期內(nèi)盡可能的提高產(chǎn)品設(shè)計(jì)部門的設(shè)計(jì)能力，進(jìn)而更好的滿足客戶的需求，進(jìn)一步提升公司產(chǎn)品的市場(chǎng)競(jìng)爭(zhēng)力。本論文前期通過(guò)目標(biāo)客戶及郵件調(diào)查、SWOT分析等調(diào)研方法確定了本項(xiàng)目的目標(biāo)方向。在中期的計(jì)劃執(zhí)行過(guò)程中，通過(guò)采用《項(xiàng)目活動(dòng)時(shí)間表》以及《負(fù)責(zé)人工作日志》等檢查評(píng)估形式確保計(jì)劃得到了有效執(zhí)行。在后期計(jì)劃評(píng)估部分，本論文通過(guò)對(duì)公司主要客戶群、電子郵件等形式展開問(wèn)卷調(diào)查，征詢對(duì)公司產(chǎn)品的意見及反饋。項(xiàng)目組成員根據(jù)客戶反饋的意見總結(jié)出了《產(chǎn)品設(shè)計(jì)能力對(duì)比表》。經(jīng)過(guò)前期周密的調(diào)查分析及制定切實(shí)可行的項(xiàng)目計(jì)劃，以及中后期的嚴(yán)格執(zhí)行與分析評(píng)估，此次產(chǎn)品設(shè)計(jì)培訓(xùn)課程得以順利完成并取得了預(yù)期效果。公司不僅在產(chǎn)品結(jié)構(gòu)上改變了以往的單一性，滿足了客戶對(duì)產(chǎn)品多元化的需求，而且通過(guò)此次項(xiàng)目的實(shí)施進(jìn)一步增強(qiáng)了產(chǎn)品設(shè)計(jì)的能力與技術(shù)水平，同時(shí)也積累了寶貴的經(jīng)驗(yàn)。本項(xiàng)目實(shí)施后，在一定程度上提高了客戶對(duì)產(chǎn)品的滿意度,同時(shí)也穩(wěn)定了公司目前主要的客戶群及相應(yīng)的市場(chǎng)份額。通過(guò)此次產(chǎn)品開發(fā)計(jì)劃的實(shí)施，我們意識(shí)到，產(chǎn)品設(shè)計(jì)是一個(gè)系統(tǒng)、連續(xù)的過(guò)程，僅靠現(xiàn)有的產(chǎn)品設(shè)計(jì)是無(wú)法滿足客戶全方位需求及有效提高企業(yè)競(jìng)爭(zhēng)力的。在鞋類這個(gè)相對(duì)來(lái)說(shuō)初級(jí)的產(chǎn)品領(lǐng)域，新品開發(fā)愈發(fā)成為各企業(yè)競(jìng)爭(zhēng)的焦點(diǎn)。公司要保持常勝不衰、繼續(xù)發(fā)展，經(jīng)常推陳出新將是一個(gè)極富競(jìng)爭(zhēng)力的戰(zhàn)略，同時(shí)也必將成為各公司提升競(jìng)爭(zhēng)能力的重要舉措之一。

AbstractThispaperpresentsadetailedreportofaprojectimplementedtoimproveourabilitytoprovidemorediversifiedandadvancedproductstoourcustomers。Basedonthehypothesisthatmorediversifiedproductstructurewouldbettersatisfyourcustomers’needsandwantsandthereforemakeourcompanymorecompetitiveinMiddleEast,ourmainmarket,asix-weekdesigntrainingprojectwascarriedout。Scientificresearchmethodsofcustomersurvey,suchastelephone,emailandSWOTanalysiswereusedintheidentification,analysisofproblemsandprojectevaluation。ProjectFramework,ActivityFlowChartwithTimeScaleandProjectProgressiveChecklistwereusedtomonitortheprojectimplementation。Withtheeffortsfromalltheprojectmembers,theprojecthasfinallyachieveditsgoal。Thenewlydesignedproductshavebeenwellreceivedbyourcustomers。Theprojecthypothesishasprovedtobereasonableandapplicable。Theprojectsuccessfullyachieveditsobjectives,i.e。bettersatisfyingcustomers’needsandwants,diversifyingexistingproductrangeandenhancingabilityindevelopingnewproducts。

TableofContentsPages1.Introduction…………12SummaryofthePreliminaryresearch……………22.1.ProblemDescription………………22.2.Problemanalysis………………22.2.1Company’scurrentsituation…………………22.2.2CustomerNeedsandwantsanalysis…………32.2.3SWOTanalysis…………………43.ProjectObjectiveandHypothesis………………53.1.ProjectObjective………………53.2.ProjectHypothesis……………54.ProjectRationale……………………65.ProjectDesign………75.1.Planningactivities……………75.1.1Activitiesplannedtotakeplace75.1.2Acriticalpathanalysisoftheactivities…85.1.3P85.1.4Time-Scaleoftheactivities……..…………….85.1.5Costanalysis……………………95.1.6PlanfortheMonitoringandEvaluationoftheproject……..105.1.7ProjectFramework……………115.2.Riskanalysisconcerningpeople,timeandtheproductandyourproposedprotectivemeasures……………..116.

ProjectImplementation……………126.1.Generalintroductionoftime,placeofprojectimplementation..……126.2.Theworkingstepsofimplementation……126.3.Monitoring………………………137.

ProjectFindingsandDiscussion………147.1.

Results…………147.2.

Discussion……………………158.

Conclusion………………………15Bibliography…………17AppendixⅠ:TheProjectFramework……18AppendixⅡ:TheTrainingEvaluationReport…………….………19AppendixⅢ:TheReactionSurvey……………….…20AppendixⅣ:FlowchartwithTime-scale………………21PAGEPAGE35DevelopingDesignQualitythroughStaffTrainingProgramme1.IntroductionHangzhouSunriseImportandExportCo.,Ltdwasbuiltupin1993.ItisanprivateI/EcompanywhichmainproductisleatherslipperstoMiddleEast.NowithastwoholdingfactoriesinTongxiang,Jiaxingcity.Ourcompanyhas9employeesandtherearemorethan500employeesinthetwofactories.Inthelastseveralyears,thebusinesshasgrownrapidly,ithasextendedtheirbusinessintomanycountriesalovertheworld.Upto2021,ourcompanyhasbeenoneofthebiggestI/EcompanyinShangchengDistrict.However,withthemoreandmorecompetitionoftheworldtrade,manycustomerscomplainedthatourproductwascopiedandimpactedsoonbythefactoriesofThailandandGuangdongProvinceWehaveusedthequestionnaire,theinterviewandtheSWOTanalysistomakethegoalanaimoftheproject,enhancetheabilityofthesamplemaking.Duringtheprojectexecuting,wemakethesettlementthroughtheinternal-meetingandthebrainstorminganddiscusswiththeteacher.Whenwedotheevaluationoftheproject,wewillmeettogethertofindsomegoodexperienceweusedandsolvetheproblemswhichhavealreadyexisted.Itwasexpectedthatwiththecarefularrangementandhardworkingofallinvolvedpeoplethisprojectwascarriedoutsmoothly.Whentheprojectwasaccomplished,wediscussedwiththecustomersagain,fromthecollecteddataandtheirsatisfaction,wecanmakesurethattheprojecthasbeenverysuccessfulandsignificant.Therefore,similartrainingprojectwillbeacontinuousprogramofourcompany.2.Summaryofthepreliminaryresearch2.1 ProblemDescriptionFormoststaffofthesampledepartmentarefromtheoriginalnationalshoesfactories,theyareshortofthedesignabilityandcannotunderstandtheMiddleEast’scultureadequately,itisbringingonthattheycannotworkoutthenewdesignwhichcouldbetosatisfyourcustomers.2.2 Problemanalysis2.2.1CompanyProfileHangzhouSunriseImportandExportCo.,Ltdwasbuiltupin1993.Nowtherearetwoholdingshoesfactoriesunderthecompany.Ourcompanyhas9employeesandtherearemorethan500employeesinthetwofactories.Thoughourclientscoverallovertheworld,themainsalesmarketisMiddleEast.Iworkintheadministrativedepartmentanddealwithalltheoperationofthecompanyandcommunicatebetweentheclientsandthefactories.FinancialResourceIn2021,thetotalexportamountofourcompanyhasbeenoverUSD6,000,000.00andhaskeptaprofitgrowth.Asformerexperience,thesampledepartmentshouldmakethesamplesforthewinterseason.SoIthinkitistherighttimeforustohavethetrainingplan.ThegeneralmanagerhaspastabudgetofRMB50,000.00forthisplan.IdecidedtocarryoutthetrainingplanonMay.HumanResourceThereare18staffinthesampledepartmenttotallynow.Mostofthemhavenotanynormaltrainingoftherelevantschoolandjustdotheassigntaskfromthechiefdesigner.Itisnotenoughtosatisfythelargenumbersofsampledesignandmaking.IwillinviteateacherofthedesignschoolwhoisfamiliarwiththeartstyleofMiddleEasttohavethetrainingclass.2.2.2CustomerneedsandwantsanalysisForourmainclientsvisitedusrarely,inordertogettheclearerinformationaboutcustomer’sopinionsandexpectationconcerningourproducts,mycolleaguesandIdesignedaquestionnaireandsentittoourmainclientsofMiddleEastbyemail.Thequestionnaireincludes7questionsasfollows:Whatareyourwholeopinionofourproducts?Whatisyourfocusinyourbusiness?Howdoyoufeeloursamplemakinglevel?Whatkindofshoesdoyouwantinthefollowingseason?Howdoyouthinkourcurrentpricelevel?Couldyougiveussomesuggestionsonoursamplemaking?Thefeedbackswereconstructiveandhelpfulforthesampledepartment.Suggestions:OurwholeproductshaveourownadvantagesintheMiddleEast,suchaslowerpricethantheshoesfromEurope,betterqualitythantheshoesfromGuangdongProvinceandnewerpatternthantheshoesfromThailand.Therateofsamplemakingisnotveryfast,newpatternsnotverynoveltyandwereeasycopiedbyothermanufactories.Thecustomersneedmoreandmorenewerpatternsinthemarketespeciallytheyconsidertheshoesasexpendable.ComparedwiththeproductsfromGuangdongProvince,thepriceofourproductshasn’tadvantage,soweshouldfindthecheapermaterialto2.2.3SWOTanalysisWecarriedoutaSWOTanalysisofthesituation,includingourstrength,weakness,opportunityandthreats.Ourconclusionisdrawnasfollows:Strength1.Ourcompanyhasahighreputationinthelocalareaandamongitslong-termcustomersandbusinesspartners.2.Weoffersamplesfreelybutshouldundercustomersaccount.Itishelpfulforthecustomerstomaketheorders.3.Staffinourfactoriesareallskillworkers.Theyarewelltrainedaswell.Sowecanassurethehighqualityoftheproducts.Weareofprofessionalresearchinganddevelopingdepartment,andpromisetodevelopnewitemsfreelyaccordingtocustomers’samplesordrawings.Meanwhile,wecanaffordthefreight.ThefactorieslocateinthemostdevelopedareainChina,theycanfindbetterandcheapermaterial,soourproductshavethespacetodepressthecost.Staffinourdepartmentisquiterichinexperienceandproficientinskills.Theyarewelltrainedaswell.WeaknessMostofthesamplemakershavenotbeennormaltrainedintheschool,theyarelackofthedesignerability.Theteacherhasanyworkexperiencethatmayresultinthelowestreceptivityofthework.Forthetimelimited,wecannotarrangetoolongtimeforthetrainingclass.OpportunitiesTherearesomeemptymarketforustobedeveloped.Wecanfindnewmarketsandclientsthroughdeveloping.Thebiggestclientopenedseveralshoesstoresintheirlocalmarket.Theyneedlargenumbersofgoodsinthefuture.Thelowseasonhasjustpast,wehavetimetoprepareforthehighseason.ThreatsManyshoesfactoriesarelackofgooddesigners,soaexperienceddesigneriswelcomedbyotherfactoriesandtheymaygotootherfactoriesforhighersalary.SinceChinajoinedintheWTO,welostmanyprotectpoliciesintheworldtrade,moreandmoresameproductsfromdifferentcountriessuchasThailandenteredintotheinternationalmarket.RMBisincreasinginvalue,thepressureofexchangerateisrising.Itaffectsourprofit.3.

ProjectObjectiveandHypothesis3.1.

ProjectObjectiveTheproblemthatIwillresearchisthatourcustomerscomplainthatournewproductwascopiedandimpactedsoonbytheslippersfromThailandandGuangdongProvince.Theyneedmorenewstylesofslipperssothattheycanrecommendtotheretailers.Myprojectistoorganizeatrainingprojectforthesampledepartment.Theaimandgoalofmyistoenhancetheabilityofthesamplemakingwhichwillenableourcustomerssatisfactionandfurthertobuildupclosedrelationship.Theobjectiveistomakeourstaffofsampledepartmentfullunderstandthecustomers3.2.

ProjectHypothesisItishypothesizedthatifmycolleaguesofthesampledepartmentcanacceptallthematterswhichtheteachertaughttothemandbringthemtotheirfactworkthenthesamplestheymadecouldenablethecustomerssatisfactionmoreandpromoteourproductsintheMiddle-Eastmarket.4.

ProjectRationaleThispaperbasedonthebooksIstudiedintheBeiwaionlinewhichincludesModule2onthecustomerofWorldClassEnglishforBusinessBook1,WorldClassEnglishforBusinessBook2,PracticalBusinessprojectandProposalDesign(Hilton,2021)andPracticalProjectDesign(GuYueguo,2021).Module2onthecustomerofWorldClassEnglishforBusinessBook1toldmethecentralunitofcustomerservicewastoprovideahigh-qualityproductorservicetothecustomers.ItshowedmeaTotalQualityManagement(TQM),whichwasanapproachtomanagementinvolvingacompletededicationtotheideaofquality.Infact,asaresultofthehighqualityandgoodaftersaleservice,ourcompanycanwinthehighdeputyinsomanycustomers.ThebookWorldClassEnglishforBusinessBook2alsomentionedthatagoodcustomerservicepolicydependedonknowingwhatourcustomerswantandhowtheyfeelabouttheserviceweoffer.Itoffersmanygoodmethodstoobtaincustomers’information,suchasquestionnaire,face-to-faceinterview,telephoneandcustomersurveyetc.Sointhebeginningoftheproject,wetookalotoftimetocontactourcustomerstogettheirfeelaboutourcompanyanddiscussedbytheinternal-meetingtomakethedecision.Furthermore,whenthetrainingprojectcompleted,aevaluatedsurveyandcustomersurveyalsowerecarriedouttogetthefeedback.PracticalBusinessProjectandProposalDesign(Hilton,2021)introducedmethewholeprocessofselectingbusinessprojectanddesigningtheselectedproject.Italsotaughtmehowtodocustomerneedsandwantsanalysisandhotfindoutwhatourcustomersreallywant.SWOTanalysismademeunderstoodourcompany’sstrength,weakness,opportunitiesandthreats.Furthermore,Iknewhowtocarryouttheprojectandhowtopresenttheproposal.Inaddition,PracticalProjectDesign”(GuYueguo,2021)gaveacompleteprocedurefromtheplanningofaprojecttopresentingprojectreportstepbystepwithconvincingexamples,whichalsoincludesproblemanalysis,projectdesign,projectimplementationandprojectevaluation.5.

ProjectDesign5.1.

PlanningactivitiesActivitiesplannedtotakeplaceWhatIneedtodoistothinkofallthethingswehavetodotoreachthegoalandobjectivessetuppreviously.IdesignalistofallthestagesthatIhavetogothroughandallthethingsthatneedtobedone.Theprojectisgoingtobecarriedoutinfourstagesasbelow:Stage1.AnalyzingneedsandwantsofcustomersOurstaffofthesalesdepartmentcouldcontactcustomersbytelephoneconversation,sendingandreceivingfaxore-mailmessagesinunderstandingwhattheywanttodevelopandthengivethefeedbacktothesampledepartment.Stage2.Sendingthefeedbacktotheteacherforreference.Oncewegetthefeedback,wewillneatenitandsendittotheteacherwhowillgivethetrainingcourseforreference.Theteachercanarrangethecourseaccordingtothefeedback.Stage3.TakingthetrainingclassAfterconfirmingallthethings,thetrainingcoursewillbetakenfor4weekends.Stage4.Evaluatethisactivity.Wewillaccesstheactivityfortwoaspects:Thetrainingteacher’sfeedbackandthesamplemakingstaff’sreport.5.1.2Thefirstandanimportantstepisthatwecouldcommunicatewithcustomersatfirstinordertomakefullyunderstandingofwhatthecustomers’needsandwantssoastoenableustoimplementtheproject.Weshouldidentifythewantsandneedsofcustomersandtrytoknowtheirrequirementforthefuturesamplemaking.Accordingtothefeedbackwegive,thetrainingteachercanarrangethetrainingcoursepertinently.Anditisalsousefulforthesampledepartment.Thencomesthecorepartofthisproject.Thatistotakingthetrainingcourse.Afterthat,wewillassesstheprojectassoonaspossible.5.1.3Mr.ShenWeiquan,GM,whowillgovernthisprojectinageneralsense.MsShenHongandMsYaoYaoisinchargeofcontactingthecustomerfortheirrequirement.Mr.CaiWeigenisresponsibleforthefrondosethingsofthetrainingcourseandassisttheteacherduringthecourse.Iwillberesponsibleforcontactingwiththeteacherinordertomakefullycommunicationandunderstandingoftheclassarrangement.Finally,Iwillmaketheevaluatereport.5.1.4Time-scaleoftheactivitiesWewillspendtwoweeksonpreparingfortheclassandfourweektotakingthecourse.Inweekone:ContactthecustomerstrytofindtheirwantsandneedsHoldmeetingwhennecessaryInweektwo:Contacttheteacherandassisthertoarrangethecourse.Inweekthree:Takethetrainingcoursewiththetopic“overalltheMiddle-East”Inweekfour:Takethetrainingcoursewiththetopic“customandhabitoftheMiddle-East”Inweekfive:Takethetrainingcourseaccordingtothefeedbackoftrainees.Inweeksix:EndingthetrainingcourseCheckthereactionofourstaffandmakeareportsummarily.5.1.5CostAnalysisTherearefourpartsofcostfortheprojectandthecostbreakdownareasfollows:1.CostofmaterialandequipmentOurteammayusethesamplemakingroomprovidedbythesampledepartmentwithoutcharges.However,weshouldpaythecostofthingssuchastelephonecharges,printpapers,officemachinedepreciation,etc.AllofthesewouldtakeaboutRMB5,000.00.2.CostoftimeandlaborSinceweinvitedtheteacherfromZhejiangUniversity,thelargestcostofthisprojectisteachingcharge,aboutRMB32,000.00.Andwealsoshouldcalculatethesubsidyforparticipantsandthecostofthingslikethestaff’3.CostoffinanceTakingthetrainingcoursewouldnotproduceanimmediateearning.4.ContingencyallowanceContingencyallowanceisabout5%fortheabovetotallyanditisRMB2,500.00.TOTALCOSTOFPROJECTinRMBCURRENCYInitialcosts:Materialandequipment5,000.00SUB-TOTAL5,000.00Recurrentcosts:Labor38,000.00Contingencyallowance2,500.00SUB-TOTAL40,500.00TOTALCOST45,500.00CostBreakdown(Currency:RMB)InitialCost:Materialandequipment5,000.00SubTotal5,000.00RecurrentcostsLabor38,000.00Contingencyallowance2,500.00SubTotal40,500.00TOTALCOST45,500.00PlanfortheMonitoringandEvaluationoftheprojectThesuggestionprovidebytutorhelpmetomakeclearabouttheprojectforapprovalandthecarryitout.Monitoringistheprocessoflookingtoseeiftheprojectisgoingonasplannedwhileitisinprogress.Itisimportantbecauseifthingsstarttogowrongorbedelayed,IneedtoknowaboutitassoonaspossiblesothatIcanmakeanynecessaryadjustmentsormakedecisionstoresolvetheproblem.Therefore,duringtheperiodofthecarryingouttheproject,normallyourteamtookmeetingtogetheranddiscussedwiththeteacheraboutthesituationconcerningtheprocessandtrytofindtherightwayormethodstosolvetheproblems.Evaluationtakesplaceaftertheprojectisfinishedandhelpsustofindoutiftheprojectwassuccessfulornot.Nomattertheprojectissuccessfulornot,wecanalwaysuseevaluationtohelpusseeifimprovementscouldbemadenexttime.Itwouldbeveryusefultoknowifitcouldhavebeendonebetter,orcheaper,orquicker.Whenwehavecompletelyfinishedthetrainingcourse,wemaymeettogethertofindsomegoodexperienceweusedandcanuseitagaininthecourse.Meanwhile,ifwefoundsomeerrorsormistakeintheprocessing,wemaycorrectitasearlyaswecaninordertomakeprojectgoingonwell.ProjectFrameworkWiththisframework,thepeopleinvolvedintheprojectwereabletoknowtheirtasks,theobjective,theassumptions,risks,inputandoutputoftheprogram,etc.Theprojectteamalsoreferredregularlytoittocheckifthingswerehappeninginthewayastheywereplanned,orifthingsweredoneasscheduled.(PleaseseeAppendixI)5.2Riskanalysisconcerningpeople,timeandproductandyourproposedprotectivemeasuresWhilecarryingoutthisproject,severalproblemsmightbeoccurred.Thosepossiblerisksaregroupedintothreecategoriesasfollows:Peoplerelated:Someparticipantsmightregardthetrainingcourseasaboringandredundantapproach.Therefore,theywouldbereluctanttotakepartin.Timerelated:Theremaybearethedelayinanypartsofprocessing.Productsorservicerelated:Therearemaybethatourstaffcannotunderstandwhattheteacherteaches.Sinceitspossibletoavoidalltheserisks,wewilltakesomenecessarymeasuresasfollows:Makethebestoftheresearchabouttheneedsandwantsofourcustomer.Toincreasestaffs’interestsofthetrainingcourse,theteachercanadoptsomevividteachingtermssuchasholdingproductpresentationcontestetc.Encouragingtheparticipantstoarrangetheirroutineworkproperlyandimprovetheirmotivationbygivingenoughperformanceappraisals.Settingasidesomebudgetascontingencyallowancetotreatwithunexpectedrisks.6.

ProjectImplementation6.1. Generalintroductionoftime,placeofproject

implementationMyprojectwasimplementedfromMay12th,2021toJune18th,2021,trainingroomisthesampleroomandthebigmeetingroom.6.2. TheworkingstepsofimplementationOnthefirststageofimplementation,MsShenHongandMsYaoYaotookoneweektocontactourcustomerstogettheirneedsandwants,thenwegotthetrainingbudgetapprovedbyMr.ShenWeiquan,GMofHetaiShoesCo.,Ltd.Assoonastheplanedmoneywasinplace,theprojectwerecommencedtoensuretheprojectbefinishedontime.Inweekone,allthemembersinvolvedthisprojectwereorganizedtodiscussthetrainingcourse,suchasthetime,theplace,andthetrainer.Sinceaqualifiedandprofessionaltraineristhemostimportantpointforthewholetraining,wediscussedforlongtime,andchoseMsPengLingwhohasmanyyearstrainingexperienceandfamiliarwithMiddle-East’scultureasthetrainer.Theninweektwo,thetrainerholdameetingwiththetraineestoobtaintheirneedsandwants.AndatthesametimeMr.CaiWeigenandIpreparedallthematerialwhichthetrainingcourseneeded.Thenextthreeweeksarethebusiesttimeoftheproject.Allthemembersandthetrainerheldseveralmeetingstodiscussthetrainingcourseaccordingtotheneedsandwantsanalysisandthetrainees’feedback.Inweekthree,thetrainertakethetrainingcoursewiththetopic“overalltheMiddle-East”,andinweekfour,thetrainertakethetrainingcoursewiththetopic“customandhabitoftheMiddle-East”.Thankstothetrainer’shardwork,shebroughtmuchmaterialaboutMiddle-East’scultureandintroducedherArabianfriendtoactasourcustomertoanswerthetrainees’questions.Traineesenteredthecoursewithpositiveattitudesandwereopenedtolearn.Inclass,theytooknotes,askedquestions,andshowedinterestinwhattheywerelearning.Thewholetrainingcoursewasfinishedinweeksix.TheAdministrationDepartmentcompletedthetrainingevaluationreport.Wealsorequiredallthetraineestocompleteasurveyaboutthetrainingcourse.(SeeAppendixⅡfortheTrainingEvaluationReportandAppendixⅢfortheReactionSurvey)6.3. MonitoringIntheimplementation,IusedtheProjectFramework(SeeAppendixI)regularlytocheckifthingsweregoingsmoothlyinthewayasweplaned.IalsousedtheActivitiesFlowChartwithTime-scale(SeeAppendixⅣ)tocheckifeveryworkhadbeendoneontime.Everyweekend,theprojectmanagerwasresponsibleforholdinggroupmeetingstogettheinformationofthegroup’sworkingresultinordertocontrolthewholeprocessofimplementation.7.

ProjectFindingsandDiscussion7.1.

ResultsAftertheproject,aReactionWorksheetweresentouttoallthetraineesandtheresultsshowthatmosttraineeshavewelllearned(Seetable1).Theyaresatisfiedwiththetrainingarrangementandtheteacher,MsPengLing.AnswerQuestionAgreeDisagreeNeutral11721073152417517617(Table1)Intheprocessofthisproject,thestaffofthesampledepartmentwhoattendedtheprojectmadesomenewsamplestoourmaincustomers,inordertoanalyzetheresultsafterproject’simplementation,somedatawascollected.Thesedataarecategorizedasbelow:(Table2)July—August,2021July—August,2021RiseordownNumberofneworders2863+225%Numberoftheslippers896020210+225%Thecomparativeresultscanbeshownmorespecificallyinthefollowingfigure1.Infigure1,thecomparisonofnumberofcustomersshowsthattherewereonly28pcsofnewordersourcustomerssentusduringJuly-August,2021,andafterthetrainingcourse,thenumberincreasedto63inthesameperiodof2021.Theamountoftheslipperswerealsoincreaseddramatically.7.2.

DiscussionItisundoubtedlytosaythatourprojecthasachievedsuccess.TheprojecthypothesizedisthatifmycolleaguesofthesampledepartmentcanacceptallthematterswhichtheteachertaughttothemandbringthemtotheirfactworkthenthesamplestheymadecouldenablethecustomerssatisfactionmoreandpromoteourproductsintheMiddle-Eastmarket.Fromtheaboveevaluationandanalysis,itisundoubtedlytosaythatthetraineeshavegotgreatimprovementintheirjobperformancethatleadtotherisingofcustomer’ssatisfaction.Theresultsprovethatthehypothesisisapplicable,andtheprojecthasachieveditsobjectivetosatisfythecustomer’sdemandandtodevelopthegoodcommunicationswiththecustomers.8.

ConclusionThepresentreportischieflybasedontheprojectthatproceededfromMay12th,2021toJune18th,2021,whichaimedtoimprovetheabilityofsamplemakingsoastobettersatisfythecustomers’needs.Intheproject,SWOTanalysis,questionnairesurveyandbrainstormingactivitieswereusedinproblemidentificationandanalysis.Aplanofactivitieswereworkedoutwithtime-scaleandimplementedaccordingly.Theresultsindicatedthattheprojecthadproveditshypothesisandachieveditsgoalandobjectivesinasignificantway.Duringtheprocessoftheimplementation,allthemembersco-operatedwitheachother.Allthetraineesweresatisfiedwiththetrainingarrangementandthecoursedesign.TheynotonlywerewelltrainedwiththeMiddle-East’sculture,butalsoimprovedtheirabilityandskillinsamplemaking.Astheobjectivesoftheprojectaretomakeourstaffofsampledepartmentfullunderstandthecustomers’cultureandneeds,toenablethemdevelopingtheirthoughtofsamplemakingandenhancetheskills.Itprovesthattheimplementationofthesolutionsiseffective.Thepaperisfinished,buttheinnerdrivetolearnwillnotendbecauseitisonlythebeginning.Wewillcontinuetoorganizethesimilartrainingcourseandkeepthelongtermrelationshipwiththegoodteachertomeetcustomers’satisfaction.Bibliography:WorldClassEnglishForBusiness,Book1,Beijing:ChinaWorldClassEnglishForBusiness,Book2,Beijing:ChinaGu,Yueguo(2021)PracticalProjectDesignBeijing:ForeignLanguageTeachingandResearchPress.JohnHilton&XianXibiao(2021)PracticalBusinessProjectandProposalDesign,Beijing:ChinaCentralAppendixⅠ:TheProjectFrameworkNARRATIVESUMMARYOBJECTIVELYVERIFIABLEINDICATIONSSOURCEOFINFOMATIONASSUMPTIONSANDRISKSGOALORAIMToimproveandstrengthenthestandardofthesampledepartmentTofinishthetrainingcourseandgetresponseTocontactwithcustomersPURPOSEOROBJECTIVE1.Toenhancetheskillsofsamplemaking2.TodealwithcustomerscloselyTog