個人總結(jié)與英文自我評價服務(wù)員（三篇）

第2頁共2頁個人總結(jié)與英文自我評價服務(wù)員IamUniversityofmarketingandplanningprofessionalstudents,intheneargraduation,Irestaurantforthreemonthsofinternshipsinthepastthreemonths,myabilitytoworkhasbeengreatlyimproved,nowWillbe3monthsofworktodoaself-appraisal.1,toimprovecommunicationskills：Asafrontdeskreceptionist,asthehotelfront-linestaff,andtheguestscontactisfacetoface,isthemostdirect.Oftenreceptionistwordcanaffecttheguestsonthehotel'soverallimpression,andevenaffectthemoodoftheguestsallday.Howtomakeyourownlanguagesothatguestshearcomfortable,happytohear,asafrontdeskreceptionistmustlearnthecourse.Ofcourse,communicationisnotlimitedtotheguests,butalsobetweencolleagues,oreventothehigherlevel.Peoplecannothelpbutnothaveemotionalvolatility,butthisemotionalfluctuationstendtoaffectthemoodofothers.Howtoadjusttheirownmentality,withthebestattitudetofacetheguests,thefaceofcolleaguesorevensuperior,howtobringsomeonethebestsmile,everydayIseriouslythinkabouttheproblem.Inthisinternship,Inotonlyincommunicationskillshavebeenimproved,butalsolearnedhowtoadjustthementalityofself.2,emergencyresponsecapacitytoimprove：workinthefrontdesk,everydaymustbereadyforbattle.Becauseasafrontdeskreceptionist,everydaytoreceivedifferentguests,inthefaceofdifferentevents.Guestscannothelpsomeguestswillnotbepolite,andeventhereceptionistwillbeoutrageous.Facedwiththissituation,howtoappeasethefeelingsoftheguests,butalsotoprotecttheinterestsofthehotelanditsownsecurity,formeisanothertest.3,theabilitytoworkindependentlyimproved：Throughthisinternship,Iamdeeplyawareoftheneedtolearntheirown/fanwen/1600/havetheabilitytodothismustdotheirown.Onlytodeveloptheirownindependentabilitytoworkinprogress.Atwork,thereareproblems,donotknowshouldbeboldtoaskcolleagues,ratherthanpretendtounderstand.Workindependently,gainexperience,andfinallygetthemostsuitablefortheirownthings.4,serviceawareness：asafrontdeskreceptionist,alwaysrepresentsthehotel.Whetherintheworkplace,orwalkingontheroad,aslongastheuniformsofthehotelshouldalwayshavetoprovideguestswiththebestservicemean.WearetheangeloftheCityofSmiles,allfortheguests,fortheguestsofall,forallguests.Inthepast3months,Ihavestudiedbusinesstrainingandactivelyparticipatedinthejobtraining.Wewholeheartedly,courteous,enthusiasticservice,patiencetoanswerquestions,toprovidequalityservicestocustomers,andinpracticetoimprovetheirqualityandbusinesslevel,GrowintoaqualifiedsalespersoninthefutureIwillworkharder.個人總結(jié)與英文自我評價服務(wù)員（二）April23inmylifeisaturningpointinit,onthisdayandmanyofmyclassmatestogetherembarkedontheroadtoShenzheninternship,whichisnotoutofthedoorformeisagreattestisatransformation.Thefaceofthisstrangecityhavenothadtimetofearandloss,theyhavefeltthecompanyleadershipofourconcern.Justupthefirstday,downfromthecarwhenthemorning,thedayisstillagray,andthenwewerethecompany'smanagementstafftothedormitory,gojustsitdown,Iheardaknockonthedoor,adoorGejingLiCamein,awordofmouthisasentenceofconcern,averymoving,theoriginalinthisstrangecitytherearepeopleconcernedaboutus,GejingLisaid："Waitforthenexttotakeyoutothecompanylookfamiliarfamiliarwiththeenvironment,Thedaywhenthedayisalreadydark,andsothenextdayistobeginintensivetraininginthetrainingtimetiredalotofstudentswanttogo,butthelastbitestoenduredown,afteraweekAftertrainingtousherinastrictexamination,firstwritten,followedbypracticalexercises,andfinallyfinishedintheafternoonabout6pm,wearerelieved,thinkingfinallyliberated,butbehindusiswaitingforseparation,April28isthedayweseparated,thedayisalsoundertheraingray,asifthedaysarecrying,weeachgotintotheirownworkisacarshop.AndIwaslikethiscametotheMasudastore,arrivedinthestorewhenthemanagerarrangedthestorewithustofamiliarizeourselveswiththeenvironment,IthoughtthisiswhereIworklater,andmyheartsecretlythink,Ihavetoworkhard,soIcannotliveuptosomanydaysofhardwork,5：30whenIattendedtheclasswillfeeljustfine,andsoonwhentheDirectorZhengtoldustostaydownforustoarrangeThemaster,saidtous,"thisisyourmaster,andlatertofollowthemastermaster."May1willofficiallyfollowthemasterposts,thenmindbegantobeataloss,whyIlearnedinschoolInternationalbusiness,whydoIcomeoutbutdotheworkofthewaiterWhataboutmyeffortsinschooltwoandahalfyearsForatimedonotunderstand,butthebusyworksoIdonothavetimetothinkaboutit,andlaterdiscoveredthattheoriginalwaiterisnotsosimplethings,duringwhichIlearnedalotofknowledgeandtheoryinschoolscannotlearn.Leadersareveryconcernedaboutus,itisverywarm,butalsoappreciatethefoodindustryintheservicestaffofthehardandhappy,work,sometimesthroughtheirownwarmservicetoguestssatisfactionisaveryhappything.Sometimeswillencountersomegrumpyguestswillbescoldedafewwords,thoughwillfeelverywronged,butsometimesthinkabout：lifeforsoshortafewdecades,whythislittlethingtosuppresstheirown,sothattheydonotHappyit,theseascommonplace,satiatewaitingtoslowlydigest,個人總結(jié)與英文自我評價服務(wù)員（三）剛接觸KTV服務(wù)員工作時，總以為這個工作太簡單了，不需要多想，所以實際工作中顯得有些被動。后來我主動思考，將瑣碎的工作理順，時不時地對工作進行總結(jié)，漸漸發(fā)現(xiàn)工作越來越順手，我也越來越有成就感。“一屋不掃，何以掃天下”原來貌似簡單的事情也蘊含著大的道理。工作中，我學(xué)會了永遠對顧客微笑。微笑是最好的語言，無論是相識還是陌路，微笑總能給人親切感，總能接近人與人之間的距離。然而微笑也是有學(xué)問的，由于領(lǐng)導(dǎo)規(guī)定遇見顧客得說晚上好并微笑，剛工作不久，我總是很機械地擠出應(yīng)付式的微笑。久而久之，微笑或點頭回應(yīng)的顧客漸漸變少，我變成了可有可無的空氣。后來我在一本書來看到關(guān)于微笑的學(xué)問，原來真誠的發(fā)自內(nèi)心的微笑，才能讓對方感覺到友善，從此，我一改往日的作風(fēng)，不將生活的不良情緒帶入工作，對每一位顧客報以真摯的問候和友善的微笑。顧客也被我的熱情所感染，回報以微笑甚至問候，