(new)華為ONU常見故障處理流程及步驟

華為ONU常見故障處理流程及步驟處理故障需要網(wǎng)管組和現(xiàn)場的故障處理人員之間互相配合和有效的溝通才能順利的分析故障，解決故障。要做到這點，首先就要學(xué)習(xí)和了解現(xiàn)場接入設(shè)備的硬件知識。下面簡單介紹一下華為ONU設(shè)備的槽位分布情況：MA5680T(華為OLT)：1-6，9-16槽位是業(yè)務(wù)板槽位，7-8槽位是主控板，一主一備，17-18為上行板。MA5612(華為ONU)：1-4槽位是業(yè)務(wù)板槽位，0槽位是上行板。01243MA5620(華為ONU)：1槽位是寬帶業(yè)務(wù)板，2槽位是語音板。012MA5626(華為ONU)：1槽位是寬帶業(yè)務(wù)板。MA5610(華為ONU)：1-4槽位是業(yè)務(wù)板槽位，1槽位只能插語音板，其他槽位寬帶板，語音板都能插。12343FE-autoautoautooffactiveoffline4FE-autoautoautooffactiveoffline5FE-autoautoautooffactiveoffline6FE-autoautoautooffactiveoffline7FE-autoautoautooffactiveoffline------------------------------------------------------------------------------Note:Fora1000M,electricalportinthefull-duplexmode,settingMDItoanyvalueisinvalid如果link狀態(tài)為online，物理鏈路正常，如果為offline，物理鏈路不通，查看網(wǎng)線，網(wǎng)卡，或更換ONU端口測試。3、查看ONU上學(xué)習(xí)的MAC地址情況:yiliankeji_ma5612(config)#displaymac-addressvlan1563-----------------------------------------------------------------------------SRV-PTYPEMACMACTYPEF/S/PVPIVCIFLOWFLOWVLANIDINDEXTYPEPARA------------------------------------------------------------------------------epon0200-1904-24b7dynamic0/0/0----15630eth0001-7ab1-6a30dynamic0/4/1--vlanuntag1563-----------------------------------------------------------------------------Total:2Note:F--Frame,S--Slot,P--Port,VPIindicatesGEMPortIDforGPON,VPIindicatesONTIDforEPON,v/e--vlan/encap,pri-tag--priority-tagged,ppp--pppoe,ip--ipoeMA5612:0/4為寬帶板，0/0為上行板，同一個VLAN中，在寬帶板能學(xué)到用戶的MAC,在上行板能學(xué)到對端業(yè)務(wù)的MAC，則業(yè)務(wù)正常。4、如果是語音業(yè)務(wù)故障，查看ONU語音端口狀態(tài)。先看下語音板位置，華為ONU語音板型號為ASNBCZJT-aiyouwei-ONU01-HW-MA5612#displayboard0-------------------------------------------------------------------------SlotIDBoardNameStatusSubType0SubType1Online/Offline-------------------------------------------------------------------------0H831CCFEActive_normalEP1AASDA123H831ASNBNormal4H831EPFBNormal-------------------------------------------------------------------------語音板位置在第三槽位。CZJT-aiyouwei-ONU01-HW-MA5612#displaypstnstate0/3---------------------------------------------------------------------F/S/PPTPSrvStatePTPAdmStateCTPSrvStateCTPAdmStateLineState---------------------------------------------------------------------0/3/0NormalNoLoop,NoTestIdleStartSvcNormal0/3/1NormalNoLoop,NoTestIdleStartSvcNormal0/3/2NormalNoLoop,NoTestIdleStartSvcNormal0/3/3NormalNoLoop,NoTestIdleStartSvcNormal0/3/4NormalNoLoop,NoTestIdleStartSvcNormal0/3/5NormalNoLoop,NoTestIdleStartSvcNormal0/3/6NormalNoLoop,NoTestIdleStartSvcNormal0/3/7NormalNoLoop,NoTestIdleStartSvcNormal0/3/8NormalNoLoop,NoTestIdleStartSvcNormal0/3/9NormalNoLoop,NoTestIdleStartSvcNormal0/3/10NormalNoLoop,NoTestIdleStartSvcNormal0/3/11NormalNoLoop,NoTestIdleStartSvcNormal0/3/12NormalNoLoop,NoTestIdleStartSvcNormal0/3/13NormalNoLoop,NoTestIdleStartSvcNormal0/3/14NormalNoLoop,NoTestIdleStartSvcNormal0/3/15NormalNoLoop,NoTestIdleStartSvcNormal---------------------------------------------------------------------如果語音端口CTPSrvState狀態(tài)為Idle,表明端口空閑（摘機(jī)時其狀態(tài)為offhook，振鈴時其狀態(tài)為ringing），CTPAdmState狀態(tài)為StartSvc，證明端口數(shù)據(jù)正常。如果CTPAdmState狀態(tài)為Rblock，說明端口有問題?？蓢L試重啟h248接口，命令CZJT-aiyouwei-ONU01-HW-MA5612(config)#interfaceh2480CZJT-aiyouwei-ONU01-HW-MA5612(config-if-h248-0)#resetcoldstartAreyousuretoresetMGinterface?(y/n)[n]:y再查看語音端口狀態(tài)，如果還是不好，可能是語音端口有問題，可聯(lián)系軟交換，把號碼做到其他可用端口。上面是配合現(xiàn)場人員處理故障的一些常用命令，下面具體介紹一下ONU常見故障的具體處理步驟：1、查看ONU狀態(tài)，判斷ONU是否在線，下線原因是由光路斷或者斷電引起。（在OLT上命令查看）（1）在華為資料中找到故障ONU的登記信息，通過OLT、PON口的具體信息，登錄到OLT上查看ONU的在線狀態(tài)。（2）telnetOLT-IP(輸入用戶名和密碼)（3）輸入命令enable*/進(jìn)入OLT特權(quán)模式/*（4）輸入命令config*/進(jìn)入OLT配置模式/*（5）例：代維打電話反映厚恩教育有故障，在資料表中查到的厚恩教育的OLT和PON口信息。如下所示：厚恩教育（10M)市政府:0/3/156它在市政府olt的第三塊pon板，1號口，onu序號為5。在OLT上輸入命令：displayontinfo0315CZ-SZF-OLT001-HW-MA5680T(config)#displayontinfo0315F/S/P:0/3/1ONT-ID:15Controlflag:activeRunstate:offlineConfigstate:initialMatchstate:initialONTLLID:-ONTIPaddress/mask:36/24ONTdistance(m):-ONTRTT(TQ):-Memoryoccupation:-CPUoccupation:-Temperature:-Authentictype:MAC-authMAC:0018-82E4-30BFManagementmode:SNMPMulticastmode:IGMP-SnoopingSNMPprofileID:3SNMPprofilename:snmp-profile_3Description:houenjiaoyuLastdowncause:dying-gaspLastuptime:2010-04-1207:48:45Lastdowntime:2010-04-1301:03:58Lastdyinggasptime:2010-04-1301:02:18ONTonlineduration:-Type-DSupport:SupportIsolationstate:normal---------------------------------------------------------------------LineprofileID:300Lineprofilename:MA5620E---------------------------------------------------------------------Notes:*indicatesconfigedbythediscretecommand---------------------------------------------------------------------FECswitch:DisableEncrypttype:offDBAProfile-ID:10Traffic-table-index:6Dba-threshold:---------------------------------------------------------------------Queue-set-indexQ1Q2Q3Q4Q5Q6Q7Q8---------------------------------------------------------------------1--------2--------3-----------------------------------------------------------------------------會有三個時間（紅色標(biāo)注）：Lastuptime-上一次上線時間，Lastdowntime-上一次掉線時間，Lastdyinggasptime-上一次斷電時間。如果Lastdowncause顯示:dying-gasp說明是用戶端掉電引起onu下線。告知讓代維和用戶確認(rèn)是否斷電，也會可能出現(xiàn)用戶端用電出現(xiàn)故障把ONU燒壞。雖然用戶端用戶已恢復(fù)正常，但ONU已無法使用。如果Lastdowncause顯示:LOS，說明是光路中斷引起的onu掉線。告知讓代維到現(xiàn)場確認(rèn)光路是否正常，或者ONU設(shè)備是否運(yùn)行正常。（6）如果一個pon口下onu狀態(tài)全部為offline，并且每臺onu的Lastdowncause都是顯示:LOS，則是olt到分光器之間光路中斷或者OLT的PON口光模塊故障需通知傳輸處理。CZ-SZF-OLT001-HW-MA5680T(config)#displayontinfo031all-----------------------------------------------------------------------------F/S/P:0/3/1-----------------------------------------------------------------------------ONT-IDMACControlRunConfigMatchProtectflagstatestatestateside-----------------------------------------------------------------------------10018-82E5-4A47activeofflineinitialinitialno-----------------------------------------------------------------------------Description:fuchengshangwulou-1-8f-----------------------------------------------------------------------------20018-82A3-2CB6activeofflineinitialinitialno-----------------------------------------------------------------------------Description:fucheng-2-----------------------------------------------------------------------------30018-82B0-F5F6activeofflineinitialinitialno-----------------------------------------------------------------------------Description:sanjingdasha-----------------------------------------------------------------------------00018-82E4-30FDactiveofflineinitialinitialno-----------------------------------------------------------------------------Description:qigedianzi-----------------------------------------------------------------------------40018-82E4-310Bactiveofflineinitialinitialno-----------------------------------------------------------------------------Description:kexingguojimaoyi-----------------------------------------------------------------------------50018-82E4-30BFactiveofflineinitialinitialno-----------------------------------------------------------------------------Description:houenjiaoyu-----------------------------------------------------------------------------Inport0/3/1,thetotalofONTsare:6-----------------------------------------------------------------------------CZ-SZF-OLT001-HW-MA5680T(config)#displayontinfo0310---------------------------------------------------------------------F/S/P:0/3/1ONT-ID:0Controlflag:activeRunstate:offlineConfigstate:initialMatchstate:initialONTLLID:-ONTIPaddress/mask:1/24ONTdistance(m):-ONTRTT(TQ):-Memoryoccupation:-CPUoccupation:-Temperature:-Authentictype:MAC-authMAC:0018-82E4-30FDManagementmode:SNMPSoftwareworkmode:normalMulticastmode:IGMP-SnoopingSNMPprofileID:3SNMPprofilename:snmp-profile_3Description:qigedianziLastdowncause:LOSLastuptime:2012-02-1818:12:39+08:00Lastdowntime:2012-02-1821:21:52+08:00Lastdyinggasptime:2012-02-1818:03:04+08:00ONTonlineduration:-Type-DSupport:NotsupportIsolationstate:normal---------------------------------------------------------------------LineprofileID:300Lineprofilename:MA5620E---------------------------------------------------------------------Notes:*indicatesconfigedbythediscretecommand---------------------------------------------------------------------FECswitch:DisableEncrypttype:offDBAProfile-ID:10Traffic-table-index:6Dba-threshold:---------------------------------------------------------------------Queue-set-indexQ1Q2Q3Q4Q5Q6Q7Q8---------------------------------------------------------------------1--------2--------3-----------------------------------------------------------------------------（7）如果一個PON口的每臺ONU下線原因都是dying-gasp，并且下線時間也一樣，可以判斷為小區(qū)斷電導(dǎo)致，可以聯(lián)系駐地網(wǎng)代維和小區(qū)物業(yè)核實斷電情況。2、如ONU正常在線，登錄到ONU,查看ONU數(shù)據(jù)是否有問題。（1）telnetONU-IP(輸入用戶名root和密碼mduadmin)（2）輸入命令enable*/進(jìn)入ONU特權(quán)模式/*（3）輸入命令config*/進(jìn)入ONU配置模式/*（4）查看ONU的所有單板狀態(tài)是否正常。yiliankeji_ma5612(config)#displayboard0-------------------------------------------------------------------------SlotIDBoardNameStatusSubType0SubType1Online/Offline-------------------------------------------------------------------------0H831CCFEActive_normalEP1AASDA1H848ASNBNormal2H848ASNBNormal34H831EPFBNormal-------------------------------------------------------------------------（5）如果是集團(tuán)互聯(lián)網(wǎng)故障，可以查看所在端口的業(yè)務(wù)流有沒有做。yiliankeji_ma5612(config)#displayservice-portall{<cr>|sort-by<K>||<K>}:Command:displayservice-portallSwitch-OrientedFlowList----------------------------------------------------------------------------INDEXVLANVLANPORTF/S/PVPIVCIFLOWFLOWRXTXSTATEIDATTRTYPETYPEPARA----------------------------------------------------------------------------01563commoneth0/4/1--vlanuntag66up12520commoneth0/4/0--vlanuntag66up24001commoneth0/4/2--vlanuntag66up----------------------------------------------------------------------------（6）查看vlan1563能不能學(xué)到上下行的MAC地址。yiliankeji_ma5612(config)#displaymac-addressvlan1563-----------------------------------------------------------------------------SRV-PTYPEMACMACTYPEF/S/PVPIVCIFLOWFLOWVLANIDINDEXTYPEPARA------------------------------------------------------------------------------epon0200-1904-24b7dynamic0/0/0----15630eth0001-7ab1-6a30dynamic0/4/1--vlanuntag1563-----------------------------------------------------------------------------Total:2Note:F--Frame,S--Slot,P--Port,VPIindicatesGEMPortIDforGPON,VPIindicatesONTIDforEPON,v/e--vlan/encap,pri-tag--priority-tagged,ppp--pppoe,ip--ipoe紅色是上行MAC，橙色的是下行MAC。這說明該集團(tuán)互聯(lián)網(wǎng)狀態(tài)正常。OLT和ONU上面的數(shù)據(jù)肯定沒有問題。3、如ONU數(shù)據(jù)無問題，查看OLT上ONU的VLAN配置是否有未透傳上行，業(yè)務(wù)流沒有做的情況（一般不會有問題，除非被誤刪除）（1）displayvlan1514看vlan是否有透傳上行（華為OLT上行口為0/17/0或0/17/1或0/18/0或0/18/1，看vlan是否有做該臺ONU的業(yè)務(wù)流（service-port）。CZ-SZF-OLT001-HW-MA5680T(config)#displayvlan1514{<cr>|to<K>}:Command:displayvlan1514VLANID:1514VLANtype:smartVLANattribute:commonVLANdescription:VLANforwardingmode:VLAN-MACVLANbroadcastpacketforwardingpolicy:forwardVLANunknownmulticastpacketforwardingpolicy:forwardVLANunknownunicastpacketforwardingpolicy:forwardVLANbindserviceprofileID:-VLANpriority:-------------------------------F/S/PNativeVLANState------------------------------0/17/01up------------------------------Standardportnumber:1--------------------------------------------------------INDEXTYPESTATEF/S/PVPIVCIFLOWTYPEFLOWPARA--------------------------------------------------------215eponup0/3/15-vlan1514--------------------------------------------------------Servicevirtualportnumber:1Note:F--Frame,S--Slot,P--Port,VPIindicatesONTIDforGPON,VCIindicatesGEMPortindexorGEMPortIDforGPON,v/e--vlan/encappri-tagindicatespriority-tagged也可以看下這個臺ONU在OLT上透了幾個業(yè)務(wù)流，（查看有沒有語音vlan的業(yè)務(wù)流，經(jīng)常會用到這個命令）CZ-SZF-OLT001-HW-MA5680T(config)#displayservice-portport0/3/1ont5{<cr>|gemport<K>|sort-by<K>}:Command:displayservice-portport0/3/1ont5Switch-OrientedFlowList----------------------------------------------------------------------------INDEXVLANVLANPORTF/S/PVPIVCIFLOWFLOWRXTXSTATEIDATTRTYPETYPEPARA----------------------------------------------------------------------------214101commonepon0/3/15-vlan101--up2151514commonepon0/3/15-vlan1514--up27596commonepon0/3/15-vlan96--up----------------------------------------------------------------------------集團(tuán)互聯(lián)網(wǎng)業(yè)務(wù)一般有以上三步可判斷出故障點。4、如果有語音業(yè)務(wù)，需在OLT上看下有沒有做語音vlan的業(yè)務(wù)流，看下語音地址有沒有用重，在ONU上查看H248接口狀態(tài)（域名故障），語音RTP資源（硬件故障），及語音物理端口狀態(tài)（硬件故障）。（1）查看語音板卡槽位和板卡狀態(tài)。CZ-wanghuxinxikeji-ONU01-HW-MA5612(config)#displayboard0-------------------------------------------------------------------------SlotIDBoardNameStatusSubType0SubType1Online/Offline-------------------------------------------------------------------------0H831CCFEActive_normalEP1AASDA1H848ASNBNormal2H848ASNBNormal34H831EPFBNormal-------------------------------------------------------------------------CZ-wanghuxinxikeji-ONU01-HW-MA5612(config)#displayboard0/1---------------------------------------BoardName:H848ASNBBoardStatus:Normal------------------------------------------------------------------------------------------------------------PortPortTypePTPSrvStatePTPAdmState---------------------------------------------------------------------0PSTNNormalNoLoop,NoTest1PSTNNormalNoLoop,NoTest2PSTNNormalNoLoop,NoTest3PSTNNormalNoLoop,NoTest4PSTNNormalNoLoop,NoTest5PSTNNormalNoLoop,NoTest6PSTNNormalNoLoop,NoTest7PSTNNormalNoLoop,NoTest8PSTNNormalNoLoop,NoTest9PSTNNormalNoLoop,NoTest10PSTNNormalNoLoop,NoTest11PSTNNormalNoLoop,NoTest12PSTNNormalNoLoop,NoTest13PSTNNormalNoLoop,NoTest14PSTNNormalNoLoop,NoTest15PSTNNormalNoLoop,NoTest---------------------------------------------------------------------（2）查看語音端口狀態(tài)，如果狀態(tài)不是StartSvc，可能ONU域名，語音IP等配置有問題。yixingjiaotongjianshe_ma5620(config)#displaypstnstate0/2---------------------------------------------------------------------F/S/PPTPSrvStatePTPAdmStateCTPSrvStateCTPAdmStateLineState---------------------------------------------------------------------0/2/1NormalNoLoop,NoTestIdleStartSvcNormal0/2/2NormalNoLoop,NoTestIdleStartSvcNormal0/2/3NormalNoLoop,NoTestIdleStartSvcNormal0/2/4NormalNoLoop,NoTestIdleStartSvcNormal0/2/5NormalNoLoop,NoTestIdleStartSvcNormal0/2/6NormalNoLoop,NoTestI