電大管理英語(4)附全答案

電大管理英語（4）附全答案一、選擇題-Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.-AWe' vebeenworkinghard, butstillgetting behind.You 'reright. B.I' mafraid.C.Idon 'tthinkso.-Howcanyouexplainthelatestsituation?A,Iknowitisallmyfault.SorryB.ExcusemeC.I'mafraid-DoyoumindifIusevoucherstospendinarestaurant? B A.Yes,please.B.Notatall.Goahead.C.No,thankyou.-I'mgoingtoBeijingforafewdays. C IwishIcouldgowithyou.A.Itdoesn'tmatter.B.Forgetit.C.Ireallyenvyyou.—TheAutoShowintheCityStadiumhasbeencanceled.-Oh,no!AA.Whatapity!B.Itdoesn'tmatter'snotinterestingatall!6-Isitpossibleforyoutoworkouttheplantonight? B .A.I'lldothat.B.Ithinkso.C.I 'dloveto.7.-Howdidyourmeetinggoyesterday?A,actually,itwasreallyfrustrating.A.NotsogoodB.VerygoodC.Nothingspecial-WillyouhelpmearrangeameetingwithMr.Brown,please?-CNo,noway.B.No,Ican't.C.SorryIcan't.Ihavetofinishmyprojectrightnow.-You'dbetternotpushyourselftoohard.Youcanturntotheteamforhelp.-B Youareright.B.No,wecan'tdotiCit.thinkitwillkillourtime.Thisprojectistoobigformetofinishontime.—C.PleasedomeafavorB.ThatisadaydreamC.I'llgiveyouahandAT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere___A___tobepromotedintomanagementjobs.morelikelyB.morelikeC.moreunlikelyThedemandsandrequirementsplacedontheCEOofSonyaredifferentfromBonthemanagerofyourlocalWendy'srestauranttheseB.thoseC.which14.ItisthroughenthusiasmandquietintensityAwetransformcreativityandvisionintothetechnologies.A.that正確B./C.whichWecouldletsomeofthestaffworkfromhome.B?—That'sagoodidea.A.DoyouhaveanygoodideasB.WhatdoyouthinkofitC.IsthereanythingelseCouldyougiveusaspeechonmanagementfunctionssomedaythisweek?—C.A.That'agoodideaB.No,IalreadyhaveplansC.I'dloveto,butI'mbusythisweekTheHumanResourceManagingDepartmentatHondaisgivenspecificinstructionsCemploythebestpossibleworkers.A.howtoB.onwhattoC.onhowtoEventhebestcontinuallyseekwaystoCtheirskills.sharpB.sharpenerC.sharpenTheresponsibilitiesinhandbookBthatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.implyB.indicate正確C.interruptsothatunderstandingtakesplace.BenableB.EngageC.encourageSupervisorsshould theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.enableB.engage正確C.encourageACEOsspendplanning,themoreprofitabletheircompaniesare.Themoretime正確B.ThemoreC.ThelesstimeWillyougoonapicnicwithustomorrow?—C.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoideaIntoday'senvironment,Apeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.A.whereB.whenC.whileEffectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__B colleaguesandcustomerscangraspandactupon.A.whenB.that正確C.whoWhatyouneedtodoistokeepthingsshortandsweet,justtheC.A.questionsB.topicsC.highlights—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—B,butIthinkyoumightneedtochangeyourapproachsomewhat.IamnotsureB.Icanseethat正確C.IknowthatWhenthemessagefinallyreachedtheCommandCenter,itB"mutated"tobecome—"Sendthreeandf-purnce,we'regoingtoadance.wasB.hadC.havethinktheprimaryAfactoristhere'sbeensomuchabsencelately.contributing正確B.causingC.affecting31.IfdemandisrisingbutthefirmCfromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.hasbeensufferingB.isgoingtosufferC.issuffering正確—Cidentifytheproblemsthathavebeenoccurring?—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.A.WhatwouldyouB.WillyouC.Areyouableto—Willyougoonapicnicwithustomorrow?—C.A.Yes,butI'llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I'mafraidIhavenoideaCreativity,especially Awhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.A.thatB.thoseC./Whatyouneedtodoistokeepthingsshortandsweet,justtheC.A.questionsB.topicsC.highlightsEverytimeItriedtosaysomething,hewould__Btosomethingelse.A.moveoffB.moveonC.moveover—Howdidyourmeetinggoyesterday?—Aactually,itwasreallyfrustrating.NotsogoodB.VerygoodC.Nothingspecial—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint?—B,butIthinkyoumightneedtochangeyourapproachsomewhat.IamnotsureB.Icanseethat正確C.IknowthatEffectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsBcolleaguesandcustomerscangraspandactupon.when不正確B.thatC.whoHe'sleftnow,butproductivityhasn't_Cthatmuch.carriedon不正確B.caughtupC.pickedupWhowas_Athemeeting?chairingB.leading不正確C.charging—B—I'dliketohavethisfilmdeveloped.What'sit?MayIhelpyou?Whatdoyouwant?不正確—Whatareyourteammateslike?—ATheyareallwarmheartedandhelpful.Theyalllikesportsandgames.不正確Theyareallgoodfriends.HowdoyougetyourmemberstoCasateam?A.thatA.thatpullapartpulluppulltogether正確Themajorityoftheseteamchallenges__Canywhere.candeliveraredeliveredcanbedeliveredhavebeenveryluckytohavehadAmanagersduringmycareersofar.terrific正確terribleterrifyingWillyouhelpmearrangeameetingwithMr.Brown,please?-CNo,noway.不正確No,Ican't.SorryIcan't.Ihavetofinishmyprojectrightnow.—CouldIborrowyouriPadforafewhours?—BYes,youcan.Sure,hereyouare.Enjoyyourtime.正確Itdoesn'tmatter.TheteamcreatesanenvironmentCpeoplearecomfortableincommunicating,advocatingpositions,andtakingaction.which不正確inwhichTeammembersareBasuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.treatedviewedknown不正確51.Inhighschool,IamequallycomfortableB__asamemberofateamandindependently.towork不正確workingworkIamsorryforwhatIhavesaidtoyou.-CNoproblem.I'msureaboutthat.Don'tthinkanymoreaboutit.正確—CouldIborrowyouriPadforafewhours?—BYes,youcan.Sure,hereyouare.Enjoyyourtime.正確Itdoesn'tmatter.liketothink__C.Iamalwaystheonefindingnewwaystoasituationorchallenge.insideoftheboxA.DespiteofA.DespiteofA.motivatorA.motivator正確oftheboxoutsideofthebox正確believethatIhavealottocontributeAateamenvironment,andamcomfortableinbothleadershipandplayerroles.towith不正確forRegularandconcretefeedbackisimportantBwhoisnotperforminguptoherpotential.whentodealwithaworkerwhendealingwithaworkerwhendealtwithaworker不正確Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.-CDon'tmentionit.Great,IdaretosayIamatalent.不正確Thanksforyourcompliments.—C—Youmightaswellwriteathanks-note.Howdoyouliketherewards?Whatdoyoudowiththerewards?不正確Couldyousuggestsomewaysoftherewards?LearningnewthingshasalwaysbeenagreatAforme.motivatemotivationTheleader__Catcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.exceedsexcellentexcels正確—DoyoumindifIusevoucherstospendinarestaurant?—BYes,please.不正確Notatall.Goahead.No,thankyou.—CanIgetyouacoupleoftea?—A.That'sveryniceofyouWithpleasureYoucan,please不正確__Cclearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.BeabletoBeingable不正確BeingabletoCthejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.A.asifA.asifRegardless不正確RegardlessofAnappreciatedgiftandthegestureofprovidingitwill__Byourcoworker'sday.lookuplightup正確lifttoYou'dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—AYouareright.No,wecan'tdothat.不正確Ithinkitwillkillourtime.—C—Youmightaswellwriteathanks-note.Howdoyouliketherewards?Whatdoyoudowiththerewards?不正確Couldyousuggestsomewaysoftherewards?68.Self-esteemneedsmightincludetheAfromaworkplace.rewardsrewarded不正確rewardedFifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeelAthecompanycaredaboutthemandtheirwell-being.evenif不正確likeA11theteammemberstriedtheirbest.Welostthegame,A.howevertherefore不正確sinceOver-the-top?Youmean…-CWell,sometimesyourco-workersfeelthatyouaretooloud.No,Idon't.不正確Thanksalot.—Whydidn'tyoucometomybirthdaypartyyesterday?—BExcuseme,myfriendsentmeaflower.Sorry,butmywifehadacaraccident.正確Fine,Inevergotobirthdayparties.AtaroughA,wewilltakeanotherfourweekstofinishthisplan.estimate正確valueaccountGoodwork Agoodpay.deservesrequests不正確C.desertsC.desertsTheyhavecometotheconclusion Athiswinterwillbeevencolderthanbefore.thatforwhich不正確IthinkIhavemadeagreatmistake.-CIdon'tthinkso.Youreallymadeanerror.不正確Idon'tthinkso.It'sreallyterrible.Idon'tthinkso.It'snotyourfault.—DoyouknowwhereIcanrepairmymotorcar?—BIt'scheaptorepairamotorcar.Aroundthestreetcorner.Youdrivetoofasttodamageit.不正確TheworkmenwanttoBthenumberofworkinghoursandtoincreasepay.deletedecrease正確depressWendysuggeststhatweBtomorrow.shallgoshouldgo正確willgoWithouthisassistance,IAtheresearchlastmonth.wouldnothavecompleted正確couldnotfinishshouldnotfinish—Haven'tseenyouforages.Whatareyoubusydoingnow?-CYes,longtimenosee.Yeah,thanksforcoming.Iamworkingparttimeinabookstore.正確—Over-the-top?You mean??—AWell,sometimesyourco-workersfeelthatyouaretooloud.正確No,Idon't.Thanksalot.Lindawalkedatthehead,Abyhercolleagues.followedfollowing不正確tofollowPleaseaskthesolicitorwhathisBwouldbetotakethecasetocourt.farefeesalary不正確Achild'scharacterisgreatlyinfluencedbyhishomeB.caseenvironment正確situation—CanIhavethreedaysoffnextweek,Mr.Smith?—__B.Icanmanagewithoutyou.I'mafraidnotOfcourseItdepends不正確—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C.Confidenceisreallyimportant.Theydependoneachothertosurvive.Inotherwords,theyareBerwoveninterdependent正確internationalHeorderedthatnothingBuntilthepolicearrived.wastouchedshouldbetouched正確hadbeentouchedRedundancyhappenswhenemployeesneedto__Ctheirworkforce.Andasaresult,someonegetsdismissedfromwork.reformreproduce不正確C.reduceC.reduceC.reopenedC.reopened—Whichofthesehatsdoyouwant?—A.Eitherwilldo.Idon'tmind正確NoproblemGoahead—Ifyoudon'tbelieveinyourself,nooneelsewill.—__C.Confidenceisreallyimportant.That'snotthepointIdon'tthinkso不正確Icouldn'tagreemoreBytheendoftheyear,thesalesplanforthenextyearB.willbemadewillhavebeenmadehavebeenmade不正確All Aglitters（ 閃閃發(fā)光）isnotgold.that正確whichwhatTobuildthereservoir （水庫）,thousandsofpeoplehavetobeArelocatedrepeated不正確C.thatC.thatC.againstC.against—Terriblysorrytointerrupt,butmayIuseyourdictionary?—Yes,A.ofcourseitdoesn'tmatternohurry不正確—Haveyoualreadypaid?What'smyshareofthebill?—C.Itwasn'tverymuch.It'smyshareNoneofyourbusiness不正確Don'tworryaboutitAnagreementwasreachedontheC__ofmutualrespectandmutualinterest.basic不正確basebasisC__thereissmoke,thereisfire.If不正確WhenWhereCompared AEnglish,Chineseisgenerallybelievedtobemoredifficulttolearn.with正確from—TheAutoShowintheCityStadiumhasbeencanceled.—Oh,no!AWhatapity!Itdoesn'tmatter!不正確It'snotinterestingatall!—Sorryforbeinglate.Ishouldhavecalledyouearlier.—C.I'vejustarrivedThat'snotroubleYouarewelcomeThat'sallright正確_AtheimportanceofEnglish,weshouldputmoreeffortintoitandtrytolearnitwell.GivenGiving不正確GaveAfterdaysofinvestigation,thepolicewere__B__reality.lookinginto不正確approachingfindingThereasonB__hewasabsentfromclassyesterdaywasthathewasillandhospitalized.forwhy正確—Youhavetobelieveinyourself.Nooneelsewill,ifyoudon't.—CConfidenceisreallyimportant.It'snotmycupoftea.Idon'tthinkso.不正確Icouldn'tagreemore.—It'saboutasuccessfulbusinessman'smanagementexperience,isn'tit?—BMypleasure!That'sright!正確It'suptoyou!Thekey Asuccessfulimplementationisclearlycommunicatingthestrategytothewholecompany.toB.in不正確C.ofWeBwithachievement.doneareobsessed正確catchup__Cwecan'tcompeteintermsofsizeIdobelieveweholdanadvantageintermsofdedicationtocustomerservice.ThereforeButAlthough正確—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.—CButIhaveonesuggestion.That'sagoodidea.不正確Youaretoomodest.Itlooksfinetome.—I'dlikeawake-upcallat7:00a.m.,please!—OK,B.Youwillcertainlymakeit.I'llmakesureyougetone.justdowhatyoulike.不正確Howdoweexpecttocompetewithacompanythathassuchahuge__Candhugeresources?recommendationreductionreputation正確Weneed Acommunicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.outstandingplaingeneral不正確ThisisthemanBlastnight.whomIsawhimwhomIsaw正確whatIsawC-ActuallyIpreferworkingonmyown.CouldIusethisdictionary?MayIopenthewindowtoletinsomefreshair?Doyoupreferteamworkorworkingindividually?正確—Scott,I'dliketohaveyouropinionsaboutmywrittenreport.—CButIhaveonesuggestion.That'sagoodidea.不正確Youaretoomodest.Itlooksfinetome.HewillwritetomeassoonasheBhome.willhavereturnedreturnswillreturn不正確please Ayourhandifyouhaveanyquestionatall.raiserise不正確ariseWhenpeoplearesurroundedbyBcommunicationandencouragement,theycanfindthecouragetotry,fail,redo,andtryplicatedconstant正確corporate—I'dlikeawake-upcallat7:00a.m.,please!—OK,B.Youwillcertainlymakeit.I'llmakesureyougetone.正確justdowhatyoulike.—C—ActuallyIpreferworkingonmyown.CouldIusethisdictionary?MayIopenthewindowtoletinsomefreshair?Doyoupreferteamworkorworkingindividually?正確—Whoshouldberesponsiblefortheaccident?—Theboss,nottheworkers.Theyjustcarriedouttheorder__B.asaretold不正確astoldastheytoldHowdoweexpecttocompetewithacompanythathassuchahuge__Candhugeresources?recommendationreductionreputation正確WeneedAcommunicationskills:listencarefully,thinkbeforeyouspeakandmanageconflictsdiplomatically.outstanding正確plaingeneral二、閱讀理解ConfirmingreceptionofthesentmessagesmeansA.themessagesaresenttotherightreceiversB.themessagesarecorrectlyunderstoodthemessagesarecorrectedlywrittenInthefamousBritishArmyCommanderstory,itwasprobablyatthestepof A thatwentwronginthecommunicationchain.decodingsendingconceivingChinesewhispersisB.apersonwhowhispersinChineseagametopassmessagearoundinawhisperthefactthatChinesepeopledon 'tnormallytalkveryloudlyAllocativefailuredoesNOThappenwhenA.therightinformationgoestotherightplaceacompanygathersfalseinformationthecorrectinformationisnotreceivedbytherightpersonWhichofthefollowingcasesbelongstohumanfailure?CIncreasingcustomercomplaints.Adequatecommunicationbetweendepartments.Decreasingcreativityacrossdepartments.21.Whatisthemainideaofthispassage?BTointroducesomeoftheauthor'sideasaboutmanagement.B.TointroducefivedistinctfunctionsofmanagingproposedbyFayol.TopromotethebookentitledAdministrationIndustrielleetGenerale.

22.WhataretheinfluenceofFayolsbookAdministrationIndustrielleetGenerale?22.WhataretheinfluenceofFayolItisofnoinfluenceatallfortoday.Itisnearlyforgottenbytheworld.itisstillgreateffectoncurrentmanagementcourses.Whichstepofmanagingreferstobringstafftogetherandtellthemwhattodo?BLeading.Organizing.Staffing.WhichiteminChinesebelowhasnotmentionedasthingsneededtotakecareforpeoplemanagement?A住房公積金醫(yī)療補貼請假25.InthestepofA,managersneedtofindoutobstaclesinthecourseofachievingcompany'sobjectivesandgoals.controllingleadingplanningConfirmingreceptionofthesentmessagesmeansCthemessagesaresenttorightreceiversthemessagesarecorrectlyunderstoodthemessagesarecorrectlyunderstoodbyrightreceiversInthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?AConceiving.Sending.Receiving.WhatisChinesewhispers?BWhowhispersinChinese.Agametopassmessagearoundinawhisper.Chinesepeoplewhodon'tnormallytalkveryloudly.AllocativefailuredoesNOThappenwhenAtherightinformationgoestotherightplaceacompanygathersfalseinformationthecorrectinformationisnotreceivedbytherightdepartmentorpersonAccordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?CDecreasingcreativityacrossdepartments.Inadequatecommunicationbetweendepartments.Increasingcustomercomplaints.Thisteambuildingeventwasaimedat Bhelpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkmakingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherbuildingupteammoraleThiseventwasheldin Aaself-servicerestaurantacoffeeshopaclassroomAbouthowmanyteammemberswereoutofthesecondroundoftheactivity?CTOC\o"1-5"\h\z30.35.5.Whichstatementbelowiscorrect? CInthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.Whatwastheeventgoingtoteachtheseemployees? ASharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.Focusingsolelyonemployees'ownpursuitsisnotallowedinworkplace.Failureofteamworkiscausedbyindividual.HowwouldyoudescribeGoogle? 回答不正確Medium-sizedinternationalcompanyLargeglobalenterprisesLargeAmericancompanyWhichonedoesNOTbelongtothemethodsthatGooglemotivateitsemployees?回答不正確PromotingtheemployeewhohasmoreinfluenceonGooglethehigherjobposition.Shuttlingtheemployeesbetweenhomeandoffice.Offeringentertainingequipmentinworkplace.WhofoundedGoogle? 回答不正確LarryPageandSergeyBrinKarenMaySergeyBrinIfyouareanormalemployeeofGoogle,whatcouldyoudoEXCEPT? 回答不正確KnowallinformationofGoogleanddiscussquestionswithyourleaders.Onlyworkfortheprojectyouchoose.Playbowlingwithyourcolleaguesandgetawayfrommundaneerrands.WhatisGoogle'ssecrettosuccess? 回答不正確Innovatinghi-techproducts.Payinghighsalarytotheemployeesandpracticingstrictmanagement.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.答案：1.B2.A3.A4.B5.CWhatshouldyoudowhenyouaregivenabadperformancereview?回答不正確Arguewithyourboss.Makeimmediateremarks.Staycalmandlistencarefully.Whatshouldyoudoafteryouaregivenabadperformancereview? 回答不正確Quityourjobimmediately.Insistonmakingcomments.Learnfromthereview.Whatshouldyoudoifyoudonotagreewiththebadperformancereview? 回答不正確A.Tellthebossdirectlythatyoudonotagreewiththereview.Makeawrittenstatementonyourownbehalfifitisallowed.Donotexpressyourdifferentunderstandinginawrittenstatement.Howdoyouimproveabadperformancereview? 回答正確Understandtheestablishedperformancestandards.Learnmoreaboutwhattheemployeewantsorexpects.Learnwhatthepersonwhogivesthereviewmaythink.Whyshouldweunderstandthecauseofabadperformancereview? 回答不正確Becauseithelpstheemployeetogetpromotedimmediately.Becauseitencouragesandmotivatestheworkertodobetter.Becauseitpreventstheemployeefromprofessionalgrowth.答案：1.C2.C3.B4.A5.BEnterprisescarryoutdownsizing,reorganizingandcuttingcostsinorderto 回答正確cutdownonthenumberofworkersreshuffletheorganizationsurvive"Noindustryisexempt"means正確NoindustryisanexceptionNoindustryisanexampleNoteveryindustrycanbeexemptedThefollowingquestionsareoftendiscussedamongscholarsEXCEPT 回答正確HowcanbossescreatefavorableconditionsforchangeHowcanproductivitybeincreasedWhatcanworkersdotogetthroughchangeHowmanysuggestionsdoestheauthorputforward? 回答正確TOC\o"1-5"\h\z456Fromthepassage,weknowthatRobinSharmais回答正確anexpertonleadership,andpersonalsuccessagreatleadersomeonewholikestoplaythegameofHideandSeek答案：1.C2.A3.B4.C5.AWhatisnecessaryincreatinginnovationculture?回答正確communicationcourageimmitationHowdoes3Mcreateitsinnovationculture? 回答正確Putinnovationattheheartofstrategy,andpersistitineverymessage.definejobsaroundinnovation.Recognizeinnovationineverypartofthecompany.Thewordprerequisitein "Makobtprerequisite "mean笞不正確requiredasapriorconditiongoingafter回答不正確priortorequest回答不正確HowdoesGillettecreateitsinnovationculture?A.Putinnovationattheheartofstrategy,andpersistitineverymessage.definejobsaroundinnovation.Recognizeinnovationineverypartofthecompany.Theformationfromideatoinnovationneeds回答不正確.A.discussionandrevisefailureandcouragesupportandcooperation答案：1.B2.B3.A4.C5.C三、判斷正誤1、incompetitivemarkets,leadersareunderincreasedpressuretomaintainapositiveworkculture.Apositiveworkculturecultivatesgreateremployeesatisfaction;greateremployeesatisfactioncontributestohigherperformance;higherperformanceimpactsimprovedclientoutcomes;improvedclientoutcomescontributetoserviceexcellence.Positiveworkculturesarebuiltovertimeandneedconstantattention.Suchculturesaredependentonleadershipvisionandvalues.Apositiveworkculturewillgiveworkersmoresatisfaction.Positivecultureshavealottodowithleadershipvisionandvalues.Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive.Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.Positiveworkculturecanbebuiltinashorttime.答案：26.T27.T28.F29.T30.FNokialostthesmartphonebattlebecauseitstechnologywasnotasgoodasthatofApple.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn 'tlistentothem.

tlistenNokia'stopmanagerswerefranktohearthetruth,butthetoponesdidntothem.tlistenMiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.答案：26.F 27.F28.T29.F30.TCommunicationandleadershipdon'talwaysgohandinhand.回答正確Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention. 回答正確Usingtechnicaljargonmakesaleaderconvincing. 回答不正確Communicatingsincerelyisalwaysthebest.回答正確Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.回答正確答案：1.F2.F3.F4.T5.TTeambuildingeventistraditionallyrelatedtoplayinggamesatresort. 回答正確Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding. 回答正確"Retreat"inthefirstparagraphmeanswithdrawaloftroopsafteradefeat.回答不正確Icebreakingmotivatesteammemberscompetewitheachother. 回答不正確Agoodteamworkcultureenablesindividualsmakemoreeffortstogether. 回答不正確答案：1.T2.F3.F4.F5.TACEOonlyneedstobepassionateandenthusiastic.回答正確ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords."Aoneidednote"referstotherootofPayPal'sproblem.回答不正確Whenfacedwithinternalproblems,goodexecutivesfindtherootofaproblemintheirexecutiveteamfirst.Goodexecutivesneedtogivefeedbackimmediatelywhentheyarelisteningtothestaff.回答不正確答案：1.F2.T3.F4.T5.FPerformancemanagementisaveryimportantpartofanyqualityhumanresourcesystem.回答不正確Theaimofperformancemanagementistopunishtheunqualifiedemployees. 回答不正確Anenterprisecanbebetterplacedtomeetcompetitivechallengesbyprovidingtheeducation,trainingandfeedbackrequiredbyemployees,forexample. 回答不正確Everyenterprisecanexpecthighperformancefromeachemployee. 回答不正確aPerformancemanagement"isalsocalledaperformanceappraifeW不正確.答案：1.T2.F3.T4.F5.FJackWelchretiredattheageof65. 回答不正確JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.回答不IfthebusinesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.回答不正確TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.回答正確TheWorkOutlastedaweek. 回答不正確答案：1.T2.F3.T4.T5.FApositiveworkculturewillgiveworkersmoresatisfaction. 回答不正確Positivecultureshavealottodowithleadershipvisionandvalues. 回答正確Thedirectionandactionsforthebusinessmustdifferfromthecorevaluesoftheemployeesinorderforaworkplaceculturetobepositive. 回答不正確Incompetitivemarkets,leadersareundermoreandmorepressuretokeepapositiveworkculture.回答不5.Positiveworkculturecanbebuiltinashortperiodoftime.回答不正確答案：1.T2.T3.F4.T5.FThefinalgoalofthestrategicplanningprocessisastrategicplan.回答正確Astrategicplanisvaluableifitisexecuted.回答正確Therearefourkeystosuccessfulimplementation.回答不正確Agoodstrategyislikelytofallapartifwithouttheinputandfeedbackofthepeopleresponsibleforexecutingonthestrategy. 回答不正確Leadership'sideadeterminesall. 回答正確答案：1.F2.T3.F4.T5.F四、完形填空ThiseveningImetafriendatalocalbar.Shebroughtherlaptop 回答不正確soshecouldshowmesomeofherlatestdigitalartdesigns.Aswelookedthroughherartwork,thelaptopsuddenlystartedmakinganunhealthynoise,thenthescreentwinkledonandoffandthencutoff 回答不正確.Andaswebothstaredatoneanothersurprisingly,theterriblesmelloffriedcomputercircuitsappeared.Igrabbedthelaptop