酒店服務(wù)指南

-.-.----可修編-敬重的來(lái)賓：歡送閣下光臨紫金酒店！紫金酒店竭誠(chéng)為來(lái)賓締造舒適、雅致、便利、親切的生活空間，我們將以殷勤的效勞令您有賓至如歸的感受，為閣下供給完善的住宿、餐飲、桑拿、醋療養(yǎng)生、休閑、消遣、商務(wù)等效勞。如閣下有任何需要，請(qǐng)與大堂經(jīng)理聯(lián)系，我們將隨時(shí)為您效勞。祝閣下有一個(gè)快活的旅程！紫金酒店DearGuest:WeletotheXinZijinHotel!Ourfacilitieshavebeendesignedforfortandconvenienceamidstacozy ，friendlyandhealthyatmosphereofhomeawayfromhome.WeareverypleasedtohaveyouwithusandtrustthatyouwilltakeXinZijinHotelasyoursecondhomeinShanxi.Forfurtherinformationorassistance,pleasedonothesitatetocontactourAsst.Managerwhowillbedelightedtohearfromyou.Wishingyouamostpleasantstaywithus!住宿須知敬重的來(lái)賓：依據(jù)市公安局公布的相關(guān)法例，全部住客必需遵守以下住宿規(guī)定：1、閣下辦理入住登記手續(xù)時(shí)，必需出示有效合法的明文件：如居民、護(hù)照等有效證件。2、訪(fǎng)客必需得到酒店和來(lái)賓允許，并閱歷證登記前方可進(jìn)入客房。3、不準(zhǔn)私自讓訪(fǎng)客留宿或轉(zhuǎn)讓床位，如臨時(shí)外出住宿時(shí)，應(yīng)事先通知酒店前臺(tái)。4、嚴(yán)禁將易燃、易爆、劇毒和放射性等危急物品帶入酒店。5、嚴(yán)禁在客房使用酒精爐、煤油爐、電爐或電氣設(shè)備進(jìn)展煮食或其他用途。6、攜帶槍支、武器等入住，必需照實(shí)登記并交當(dāng)?shù)毓矙C(jī)關(guān)保存。7、嚴(yán)禁在酒店宿娼賣(mài)淫、吸毒販毒、走私販私、非法兌換外幣、販運(yùn)傳播淫穢物品、聚眾賭博、流氓斗毆等犯罪活動(dòng)。8、自覺(jué)遵守酒店各項(xiàng)衛(wèi)生規(guī)定，不準(zhǔn)攜帶寵物或一切腐爛有礙衛(wèi)生的物品進(jìn)入酒店。9、旅客攜帶之貴重物品，請(qǐng)自行妥當(dāng)保管或存放于前臺(tái)設(shè)立的免費(fèi)保管箱。如在房間或酒店公共場(chǎng)所遺失任何貴重物品，本酒店概不負(fù)責(zé)。消防應(yīng)急措施如閣下于下榻酒店時(shí)萬(wàn)一遇上火警，本酒店在防火安全方面有嚴(yán)格的要求及完善防范措施。請(qǐng)閣下細(xì)閱此頁(yè)，目的是讓您于酒店發(fā)生火警時(shí)安全撤離。首要事項(xiàng)：1、清楚所在樓層走火通道的位置。2、清楚火警報(bào)警鈴及滅火器的位置。3、細(xì)閱客房門(mén)后的應(yīng)急出路指示圖。當(dāng)覺(jué)察火警時(shí)：1、敲響就近的火警報(bào)警鈴。2、通知話(huà)務(wù)員火警發(fā)生的準(zhǔn)確地點(diǎn)。3、在可能的狀況下，把火警四周的門(mén)關(guān)閉，以防濃煙涌入。4、切勿試圖撲救大火，滅火器只能撲滅小火。5、如火勢(shì)不能把握，請(qǐng)盡快攜帶房間鑰匙離開(kāi)火警現(xiàn)場(chǎng)。6、請(qǐng)保持冷靜，逃離火警現(xiàn)場(chǎng)，到達(dá)安全區(qū)域。當(dāng)聽(tīng)見(jiàn)火警鈴響時(shí)：1、觀看房間狀況，保持冷靜。2、開(kāi)門(mén)逃命時(shí)，請(qǐng)先把手放在門(mén)外探測(cè)門(mén)外的溫度。3、先開(kāi)一線(xiàn)門(mén)縫以測(cè)試濃煙程度，如遇上濃煙時(shí)盡快把房門(mén)關(guān)上。4、如火勢(shì)不大或沒(méi)有濃煙，請(qǐng)靠近墻邊走向最近的走火通道。5、如走火通道未被濃煙包圍，請(qǐng)盡快跑到地面。切勿利用電梯逃命。6、如四周火勢(shì)惡劣，請(qǐng)盡快跑回房間，那里就是你最安全的地方。當(dāng)在緊急狀況閣下必需留在房間時(shí)，請(qǐng)留意：1、通知話(huà)務(wù)員你當(dāng)時(shí)所在位置。2、利用濕毛巾或濕床單把全部門(mén)隙及通風(fēng)塞住。3、利用缸、廢紙箱或冰桶等盛水，把身上衣服弄濕。4、在等待外界救援時(shí)，請(qǐng)保持冷靜。-.-.----可修編-WHATTODOINCASEOFFIREItisextremelyunlikelythatyouwillbeinvolvedinafirewhilestayingwithus.ProsperityBusinessInnmeetsstrictfirecodexrequirementsandhastakeneveryprecautiontoprotectyoufrombeingharmedbysuchevent.Thisleaflet,whichoutlinesfireproceeding,isoneoftheprecautions. Pleasetakeafewmomentstoreadandunderstandit.FIRSTTHINGFIRST1、Locateexitusconvenienttoyourroom.2、Findthefirealarmsandextinguishersinyourarea.3、Checkthebuildingevacuationplanpostedonthebackofyourfrontdoor.WHENYOUNOTICEAFIRE1、Pullthenearestfirealarm.2、Ifpossible,shutdoorsaroundtheareatopreventfirefromspreading.3、Callthehoteloperatortoreportthefireanditslocation.4、Donotattempttofightanuncontrollablefire,Usefireextinguishersonsmallfireonly.5、Ifthefireisintense,leavethebuildingandMAKESUREYOUTAKEYOURROOMKEYWITHYOU.6、Keepcalm,donotrush,andproceedtothelobbyandstreetlevelthroughthefireescapestaircase.WHENYOUHEARTHEFIREALARM1、Evacuateyourroomandkeepcalm.2、Testthefrontdoorhandleforoutsideheatintensitywithyourhandbeforeopeningthedoor.3、Slightlyopenthefrontdoortocheckthehallwayforsmoke,Ifthereisheavysmoke,shutthedoorquicklyandstayinsideyourroom.4、Ifthereislittleornosmoke,headforthenearestexit,stayingclosetothewall.5、Testexitdoorforoutsiderest.Ifstairwayisfreeofsmoke,godowntothegroundlevel.DONOTUSEELEVATORSASFIREEXITS.6、Ifexitsareunsafe,returntoyourroom.Itisthesafestplaceforyou.WHENYOUMUSTSTAYINYOURROOM1、Calltheoperatorandgiveyourlocation.2、Usewettowels,sheets,etctostuffalldoorcracksandairventsagainsthailingsmoke.3、Fillthebathtubwithwaterandutilizethewastebasketsoricebucketetcforthesame.4、Keepcalmwhilewaitingforhelp.效勞指南訂房：0 訂餐：0前臺(tái)效勞分機(jī)：8888CuestServiceManagerExt:8888Foranyassistance,pleasecontactus.行效勞分機(jī)：8000LuggageService Ext:8000為您供給24小時(shí)行效勞以及貴重物品存放效勞，如需效勞請(qǐng)聯(lián)系前廳部。Our24hoursbellboysprovideyouluggageserviceandvaluablesstorage.Foranyassistance,pleasecontactus.接待效勞/問(wèn)詢(xún)效勞分機(jī)：8008Reception/InformationExt:800824小時(shí)的接待/問(wèn)詢(xún)效勞。Locatedinthelobby,ourreceptionistsprovideyou24hoursservice.商務(wù)中心分機(jī)：8011BusinessCenterExt:80110Locatesinthelobby,ourBusinessCenterserviceprovideyoubusinessservice,ticketsbookingSeruiceTime:08:00-21:00,hotelFax:0訂房效勞分機(jī)：6666ReservationExt:6666酒店供給24小時(shí)訂房效勞，訂房：0Weprovideyou24hoursreservationservice,tel:0.房務(wù)中心分機(jī)：8015HouseKeeping Ext:8015您假設(shè)需要增加房用品或效勞請(qǐng)于房務(wù)中心聯(lián)系。IfyouneedanyadditionalroomsuppliesandservicesHouseKeeping.飲用水DrinkingWater如需飲用開(kāi)水請(qǐng)用房開(kāi)水器。Pleasemakeuseoftheelectricthremosifyouneedsomehotwater.LobbySafe留在客房物品的任何損壞或遺失不負(fù)任何責(zé)任。Eachroomisfittedwithasafe,yourvalutablebelongingsareremendedtobekeepinthesafe.Pleaseopentheyoursafedoorbeforeyoucheckout.Byetheway,thelobbylocatedprovidefreesafesforbiggervalutablebelongings.Thehotelmanagementisnotliabletoanylossordamagevalutablesleftinthegustrooms.客房照明系統(tǒng)LightingControlofGuestRoom磁卡，燈光便會(huì)自動(dòng)開(kāi)關(guān)。Eachroomisequippedwithmasterswitchcontrollighting.Pleaseinsert thecardkeyinto theslotbesidethedoortoturnonthelights.Whenleavingtheroompleaseremovethecardkeytoturnlightsoffautomatically.擦鞋效勞ShoePolishingService房備有擦鞋布，如需供給擦鞋效勞，請(qǐng)與房務(wù)中心聯(lián)系。Eachroomprovideshoepolishing,pleasecontactHouseKeepingifyouneedextraservice.寬帶上網(wǎng)接口BroadbandAccess(ADSLAccess)Theguestroomshadfixedwithbroadbandaccess.叫醒效勞Wake-UpCallsService請(qǐng)按8000Wake-upcallscanbearrangedbytheoperatortoconfirmthetime.pleasedial8000失物招領(lǐng)Lost&Found上述期限無(wú)人認(rèn)領(lǐng)的物品，酒店有權(quán)自行處理。Forlostandfounditems,pleasecontactHousekeeping,thehotelwillonlykeeplostandfounditemsforaperiodofthreemonths.Perishableitemswillberetainedforthreedaysonly.Thehotelreservestherighttodisposeofanyitemwhichisnotclaimedwithinthisperiodoftime.請(qǐng)勿打攪“DoNotDisturb”Service客房。Whenyoudonotwanttobedisturb,pleasehangoutthiscardontheknob,youcanalsoinformtheoperatornottocontactanycalltoyourroom.退房時(shí)間Check-outtime午六時(shí)后退房則作為全日計(jì)算，有關(guān)延遲退房事宜，請(qǐng)撥打線(xiàn)8888與前臺(tái)聯(lián)系。Check-outtimeis12o”clocknow,andifnecessarypostponeduntil6:00p.m.beforethecheck-out,thehotelwillchargerentforhalfaday,ifafter18o”clockcheck-outiscalculatedasthewholeday,thelatecheck-out,pleasecallext:8888andthereceptionoffice.客房鎖匙〔房卡〕Roomkeys〔card〕為保障閣下財(cái)物的安全，在離開(kāi)房間時(shí)，請(qǐng)閣下將客房匙卡交大堂接待處。退房時(shí)，將匙卡50工本費(fèi)。Inordertoprotectthesafetyofyourpr