文秘英語接待

DealingwithVisitors

DialogueA:Goodafternoon,canIhelpyou?B:Yes,IhaveanappointmentwithMRSmith.A:AreyouMrJohnson?B:yes,that’sright.A:I’mafraidMrSmithisbusyatthemoment.Wouldyoumindwaitingforawhile?B:Well……h(huán)owlongwillthatbe?A:Abouthalfanhour.B:Oh,that’stoolong,Ihaveanotherappointmentwithoneofmyclientsat11:30.A:Cantheassistantmanagerdealwithit?B:No,IgotintouchwithMrsmithmyselfonthetelephoneyesterdayanddiscussedthedetailwithhim.Idon’tknowifanyoneelsewouldknowaboutthematter.A:Perhapsyouwouldliketomakeanappointmentforsomeothertime.B:Yes.ButI’llleavemycardjustincasehehaslosttheoneIgavehim.A:ThankyouMrJohnson.I’msorryaboutthis.B:That’sallright.Thankyou.Goodbye.常用表達詢問訪客身份：MayIhaveyourname,please?請問您貴姓？Whatcompanyareyoufrom?您是哪個公司的？

Couldyoutellmewhatcompanyyouarerepresenting?能告訴我您代表什么公司嗎？詢問是否預約，來訪目的Doyouhaveanappointment?約好了嗎？

Wouldyougivemeyourbusinesscard?請給我您的名片好嗎？

AndcanIaskwhatyouwishtoseehimabout?我能問一下您要見他有何事嗎？

讓客人稍候片刻：

I‘llseeifheisavailable.請讓我看看上司是否方便。

Wouldyoupleasehaveaseatandwaitforafewmoments.請您坐下稍等片刻。給客人倒茶，禮貌待客：Wouldyoulikecoffeeortea?Howdoyoulikeyourcoffee?你要咖啡還是茶？要什么樣的咖啡？(是否加奶或糖)帶客人去見經(jīng)理：Pleasehaveaseat,Mr.JonesandMr.Smithwillseeyouinfewminutes.請坐，瓊斯先生和密斯先生幾分鐘后就到。Mr.Chenisexpectingyou.I‘lltellhimthatyou’rehere.陳先生正在等你。我去告訴他你已到。

Wouldyoucomethisway,please?請隨我這邊來。

婉言拒絕客人來訪：Mr.Chenisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.陳先生正忙著，請問您的事情很緊急嗎？Hemaywanttogetintouchwithyouinthefuture.Wouldyouleaveyourcard?他想以后再和你聯(lián)系。請留下你的名片好嗎？練習Createadialogwithyourpartner,usingtheexpressionsinthisunitwhennecessary.ReadingReceivingvisitorsandguestsisasecretary’sdailyroutineintheoffice.Asasecretary,yourepresentyourcompany,andyoushouldtrytomakeagoodimpressiononvisitorswhenyougreetthem.Asecretaryshouldalwaysrisetogreetavisitorandbefriendlyandhelpful.Asecretaryshouldhaveagoodknowledgeofthestructureoftheorganizationanditsstaff.Whentalkingwiththevisitor,asecretaryshouldpayattentionandlistentothevisitorcarefully.Mostimportantly,asecretaryshouldfindoutifthevisitorhasanappointmentornot.Ifthevisitorhasanappointment,asecretaryneedstochecktheappointmentbookfirst.Ifthevisitordoesnothaveanappointment,findoutthereasonforhisvisitandthepersonhewantstosee.Findoutimmediatelyifthepersonthevisitorwishestoseeisavailableandwhetherhewillreceivethevisitorwithoutanappointment.Ifthepersoncannotseethevisitorwithoutanappointment,suggestanotherpersonthevisitormaysee,ormakeafurtherappointment.Ifthevisitorisanimportantcustomer,thebosswillcomedowntothereceptionroomtogreetthevisitor.Sometimesthesecretaryescortsoraccompaniesthevisitortotheboss’soffice.Usingthevisitor’snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss’soffice,thesecretaryannouncesthevisitor’sname,titleandposition,andintroducesthebosstohimifthisistheirfirsttimemeeting.Ifthevisitorwishestoleaveamessage,writeitdownimmediatelyandmakesureitreachestherightpersonassoonaspossible.Ifthevisitormustwaitfortheboss,seethathehasacomfortablechairandsomereadingmaterials.Asecretaryshouldnotforceconversationuponthevisitorunlessheseemswillingtotalkwhileheiswaiting.Whenavisitorcannotbesatisfied,thesecretaryshouldapologizeandmakesomesuggestionforanalternativemeeting.Ifameetingisimpossible,thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitorwon’tgethurt.Wordsroutine

[r?'tin]

n.[計]程序；日常工作；例行公事adj.日常的；例行的routinework

日常工作；常規(guī)作業(yè)dailyroutine

日常生活；日常工作serviceroutine

服務程序His

routine

work

is

to

rubthe

coal

througha

sieve.

他的日常工作是用力篩煤。represent

[,r?pr?'z?nt]

vt.代表；表現(xiàn)；描繪；回憶；再贈送vi.代表；提出異議Thismarkrepresentsavillage.這個符號表示村莊。Thispaintingrepresentstheendoftheworld.這張畫描繪的是世界的末日。Letmerepresentmyideastoyouinanotherway.讓我用另一種方式向你說明我的想法。thorough

[?θ?r??;θ?ro]

adj.徹底的；十分的；周密的Inorderto

ensure

success

we

must

have

a

completeand

thorough

plan.

為了保證成功，

我們必須要有一個周密的計劃?！禜e

had

made

a

thorough

investigation.

Nowonder

he

knew

somuch

aboutit.

他對此事做了徹底的調查，怪不得他了解得那么多。alternative[?l't?n?t?v]

adj.供選擇的；選擇性的；交替的n.二中擇一；供替代的選擇What

other

alternative

dowe

have?

我們有其他什么替代方法？He

said

thereisno

alternative

for

him

but

to

maintain

order

under

any

circumstances.

他說，他沒有任何選擇，在任何情況下他只有去維持秩序。escort

[?esk??rt]

n.陪同；護航艦；護衛(wèi)隊；護送者vt.護送；陪同；為…護航Yes,

to

escort

him

into

the

capital.

是的，他們會護送他進首都的。Infact,

I

could

only

goaround

with

a

RedArmy

escort.

事實上，只有在一名“紅軍”的陪同下，我才能到處走走。Whatshouldasecretaryknowabouthis/hercompany?Howshouldasecretarydealwithanimportantvisitor?Ifavisitorwishestoleaveamessage,whatshouldasecretarydo?Whatshouldasecretarydowhenaguestiskeptwaiting?listening2014年6月英語6級聽力原題Receivingvisitorsandguestsisanimportantpartofthesecretary'sdailyroutineintheoffice.Thereisacertain(36)______forreceivingvisitors.Asecretaryshouldfindoutwhetherthevisitorhasanappointmentornot.Ifthevisitorisanimportant(37)______,thebossorhissecretarywillcomedowntothereceptionroomto(38)______thevisitor.Sometimesthesecretaryorthereceptionistescortsor(39)______thevisitortotheboss'soffice.(40)______thevisitor'snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss'soffice,thesecretary(41)______thevisitor'sname,titleandposition,andintroducesthebosstohim.

Whenavisitorcannotbe(42)______,thesecretaryshouldapologizeandmakesomesuggestionforan(43)______meeting.Ifameetingisimpossible,(44)____________________________________________________________________________________.

Asecretaryshouldkeeparecordthatincludesdates,times,namesandtheorganizationthevisitorworksfor.Asecretarycanthenturnthisforhelpifthereisarequestforinformation.

Asecretaryshouldbepolite,helpful,well-spoken,alwayssmilingandwarm.Whenavisitoriswaitingtoseetheboss,(45)_____________________________________________________________________________,orabrochureaboutthecompanytopublicizeit.(46)______________________________________________________________________.36.procedure

解析：此處需要一個單數(shù)名詞，procedure“程序，手續(xù)”，注意不要受proceed的干擾而多寫一個e。:

37.customer

解析：此處需要一個單數(shù)名詞，注意這個單詞中的元音字母很容易出錯。

38.greet

解析：此處需要動詞原形，不要錯寫成形容詞great。

39.accompanies

解析：此處需要一個與escorts詞形和語義一致的動詞，accompanies“陪伴”，注意雙寫c。

40.Using

解析：Using是常見詞，不難拼寫。

41.announces

解析：此處需要一個第三人稱單數(shù)動詞作謂語，注意雙寫前面的n，不要漏掉o。

42.satisfied

解析：根據(jù)系動詞be及前面的cannot，此處需要形容詞或者過去分詞。

43.alternative

解析：此處需要一個元音開頭的形容詞作meeting的定語。alternative原義“選擇性的”，此處alternativemeeting表達“改日、時間再會面”之義。

44.標準答案：thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitor'sfeelingsarenothurt

聽音關鍵：expressregretandexplain，whathashappened,visitor'sfeelings，nothurt

答案重構：thesecretaryshouldexpressregretandexplain