高考英語寫作之投訴信培訓資料

高考英語寫作之投訴信結(jié)構(gòu)和內(nèi)容：投訴信是對產(chǎn)品或服務表示不滿的信件，一般分三個部分：

1.提出投訴內(nèi)容；2.說明具體情況；3.提出解決辦法。語言特點：語言注意點投訴信應重點表明投訴的原因，敘事應客觀、準確、簡潔。最后提出的解決方法應切實可行。在表達自己的不滿時，語言要把握分寸，不失風度。

1.投訴內(nèi)容。

一般放在信的開頭。常用的表達法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...

2.投訴原因。一般講述對商品質(zhì)量或售后服務不滿意的地方。常用的表達法有：

1.Whenwechecked...,wenoticed...2.WhenItook...outofthebagandexamined...closely,Ifound...

3.WhenIunpacked...andtriedtouseit,itdidnotwork.

3.希望得到的結(jié)果。

常用的表達法有：

Pleaseletmeknowwhatyouintendtodointhismatter.

Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...

Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...

相關(guān)詞匯：complainagainstsb.aboutsth.投訴......dissatisfactionwith不滿于......putupwith/bear/tolerate忍受poorservice糟糕的服務inconceivable不可思議的outofone’sexpectation令某人大失所望lookinto/gointo/investigate調(diào)查incident/matter事件sanitarysituation衛(wèi)生條件badmanners不禮貌disturbance干擾nuisance麻煩事remedy補救solve解決recurrence再次發(fā)生awful糟糕的相關(guān)句型：1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...4)Icanhardlybear/tolerate/putupwithitanymore.5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind