《-民航英語口語》第二章-Ticketing課件

《-民航英語口語》第二章-Ticketing課件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英語口語》第二章-Ticketing課件IDcardIDcard貨幣Currency代碼人民幣(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)歐元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英國英鎊(British)poundGBP(￡)俄羅斯盧布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亞元(Australian)dollarAUD(A$)各種國際通用貨幣（CURRENCY）代號貨幣Currency代碼人民幣(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF歐元

(European)euroEUR(€)歐元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票價(jià)FullFare(AdultFare)全票，成人票，12歲以上的人購買的票HalfFare(ChildrenFare)半票，2至12歲小孩的票，票價(jià)為成人票的1/2或2/3InfantFare2歲以下的嬰兒票，票價(jià)為普通票價(jià)的十分之一，不能占有座位航空票價(jià)的表達(dá)NotesNormalFare普通票價(jià)FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英語中常見的問候語。類似的表達(dá)還有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于將某人介紹給別人或者介紹某物。類似的表達(dá)有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用來表示許可和征求別人的意見。類似的情態(tài)動(dòng)詞還有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感謝某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo機(jī)票小知識

航空機(jī)票有兩種，分為傳統(tǒng)機(jī)票和電子機(jī)票。

傳統(tǒng)機(jī)票：傳統(tǒng)機(jī)票就是紙質(zhì)機(jī)票（現(xiàn)已停用），必須在登機(jī)時(shí)攜帶。

電子機(jī)票：它是傳統(tǒng)紙質(zhì)機(jī)票的一種電子映像，是一種電子號碼記錄。HaveImademyselfclear?我講明白了嗎？機(jī)票小知識航空機(jī)票有兩種，分為傳統(tǒng)機(jī)票和電子機(jī)票。Have

電子機(jī)票給乘客帶來諸多便利，并降低了航空公司的成本，省去了以前送票取票的時(shí)間，還避免了機(jī)

票的丟失問題，而且不受空間的限制，在外地都可以買到異地的機(jī)票，訂好機(jī)票后帶上身份證就可以去機(jī)場辦理登機(jī)手續(xù)了。電子機(jī)票給乘客帶來諸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyou!ThreeA:Anymorequestions,Sir?TNotesReason原因Expression表達(dá)方式改日期changetheflightdate/changethedate改目的地changethedestinationintheticket改航班changetheflightintheticket改姓名changethenameintheticket改簽機(jī)票的表達(dá)NotesReason原因Expression表達(dá)方式改Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.WhatcanIdoforyou?常見的用于詢問他人是否需要幫助的句子。類似的表達(dá)還有：May/CanIhelpyou?/IsthereanythingIcandoforyou?2.…Itwillbeunnecessaryformetogothereatanyothertime.Itis＋adj.＋(forsb.)＋todosth.對某人來說做什么事情是怎樣的。it是形式主語，真正的主語是后面的不定式，即todo。Expression1.WhatcanIdoforyou?2.…關(guān)于介詞in,on,at用來表示時(shí)間時(shí)的區(qū)別：

in用于年、月、世紀(jì)或季節(jié)等表示泛指的時(shí)間前。如：in1996,inMay,inthetwenty-firstcentury,insummer等。

on用在表示確切的某一天前或者確定的某天的早、中、晚。Pleaseturninyourpaperbeforeleaving.請?jiān)陔x開前將論文交上。如：onthe6th,October1986,onthemorningof1stJuly等。

at用來表示具體的時(shí)刻。如：atseveno’clock,atmidnight等。關(guān)于介詞in,on,at用來表示時(shí)間時(shí)的區(qū)別：in用于Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo航班候補(bǔ)在當(dāng)日航班已滿的情況下，還沒購票的旅客可以在機(jī)場售票處全價(jià)購買擬乘航班相應(yīng)服務(wù)等級的候補(bǔ)票。在未確定具體座位的情況下，旅客手持候補(bǔ)登機(jī)牌通過安檢，到達(dá)候補(bǔ)航班登機(jī)口候機(jī)。在飛機(jī)起飛前30分鐘，值機(jī)柜臺宣布停止辦理常規(guī)登機(jī)手續(xù)。此時(shí)系統(tǒng)將自動(dòng)根據(jù)航班空余座位數(shù)，按規(guī)則對所有候補(bǔ)旅客排序，在登機(jī)口屏幕上生成候補(bǔ)旅客名單。如果候補(bǔ)成功，工作人員會(huì)打印出新的登機(jī)牌并引導(dǎo)旅客登機(jī)；如果候補(bǔ)失敗，旅客可繼續(xù)候補(bǔ)下一航班或退票。航班候補(bǔ)

2013年9月18日，中國國際航空股份有限公司（簡稱國航）全面推出“登機(jī)口候補(bǔ)”服務(wù)。在國航北京至上海、深圳、成都、廣州的單向航線上，旅客在國航值機(jī)柜臺即可辦理候補(bǔ)登機(jī)手續(xù)。無論您已訂妥機(jī)票，還是尚未及時(shí)訂票，都可以使用“候補(bǔ)登機(jī)牌”去更早航班的登機(jī)口候補(bǔ)，爭取提早成行。2013年9月18日，中國國際航空股份有限公司（簡稱國航）航班候補(bǔ)為了滿足廣大旅客的出行需求，減少因部分旅客臨時(shí)取消出行計(jì)劃而造成的航班座位虛耗，大部分航空公司均會(huì)在部分容易出現(xiàn)座位虛耗的航班上進(jìn)行適當(dāng)?shù)某?，以保證更多的旅客能夠搭乘理想的航班。航班候補(bǔ)如果因航班超售而造成部分旅客未能成行時(shí)：會(huì)在機(jī)場首先征詢自愿搭乘晚一些航班或者自愿取消行程的旅客。在沒有足夠自愿者的情況下，使用優(yōu)先登機(jī)原則選擇登記的乘客。為未能成行的旅客提供后續(xù)服務(wù)保障。會(huì)在機(jī)場首先征詢自愿搭乘晚一些航班或者自愿取消行程的旅客。

執(zhí)行國家緊急公務(wù)的旅客；

經(jīng)航空公司同意并事先做出安排的、有特殊服務(wù)需求的老、弱、病、殘、孕旅客以及無成人陪伴的兒童；

頭等艙和公務(wù)艙旅客；優(yōu)先登機(jī)原則

白金卡、金卡會(huì)員及其他會(huì)員；

已經(jīng)定妥聯(lián)程航班座位且轉(zhuǎn)機(jī)銜接時(shí)間較短的旅客；

證明有特殊困難急于成行的旅客（如簽證即將到期）。執(zhí)行國家緊急公務(wù)的旅客；優(yōu)先登機(jī)原則白金卡、金卡會(huì)員及

優(yōu)先安排最早可利用的航班保障旅客盡快成行；

或按非自愿退票處理，不收取退票費(fèi)；

或按非自愿變更航程處理，票款多退少不補(bǔ)；

如所安排的后續(xù)航班為次日航班時(shí)，將免費(fèi)為旅客提供膳宿。后續(xù)服務(wù)保障優(yōu)先安排最早可利用的航班保障旅客盡快成行；后續(xù)服務(wù)保障《-民航英語口語》第二章-Ticketing課件《-民航英語口語》第二章-Ticketing課件Unit1BookingaFlightWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit1BookingaFlightWarmWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Ifyouwanttobuyaflightticket，whatdoyouneedtodo？2.Howcanpeoplebuyaflightticketon-line?1.Ifyouwanttobuyafligh《-民航英語口語》第二章-Ticketing課件IDcardIDcard貨幣Currency代碼人民幣(Chinese/Renminbi)yuanCNY(RMB￥)港元(HongKong)dollarHKD(HK$)日元(Japanese)yenJPY(￥)新加坡元(Singapore)dollarSGD(S$)法郎(French)francFRF(FF)歐元(European)euroEUR(€)意大利里拉(Italian)liraITL(ITL)英國英鎊(British)poundGBP(￡)俄羅斯盧布(Russian)rubleSUR(Rub)加拿大元(Canadian)dollarCAD(Can$)美元(US)dollarUSD(US$)澳大利亞元(Australian)dollarAUD(A$)各種國際通用貨幣（CURRENCY）代號貨幣Currency代碼人民幣(Chinese/Renmin日元(Japanese)yenJPY(￥)日元(Japanese)yenJPY(新加坡元

(Singapore)dollarSGD(S$)新加坡元(Singapore)dollarSGD(法郎(French)francFRF(FF)法郎(French)francF歐元

(European)euroEUR(€)歐元(European)euroEUR(€Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:Goodmorning,Sir.ThisisAirChinaBookingOffice.MayIhelpyou?B:Yes,I’dliketoflytoChengdunextweek.Arethereanyflightsleftnow?A:WhichdaydoyouplantoleaveforChengdu?B:IplantoleavenextMonday.A:MayIknowhowmanyseatsdoyouwanttoreserve?B:Onlyone.OneA:Goodmorning,Sir.ThisiA:Well,waitamoment,please.Letmecheckforyou...Thankyouforwaiting.I’msorry.AllMonday’sflightsforChengduarefullybooked.B:Notevenasingleseat?A:I’mafraidnot.MayIsuggestyouleaveonTuesdayat10a.m.?B:No,thanks.Idecidetoreplanmywhole

itinerary

andcallyoulater.A:OK.Thanksforyourcalling.OneA:Well,waitamoment,pleaA:Goodmorning,Madam.ThisisChinaEasternAirlinesBookingOffice.MayIdosomethingforyou?B:Yes,I’dliketobookaflightticketfromShenzhentoChengdu.A:Whendoyouplantoleave?B:OnthemorningofApril16th.TwoA:Goodmorning,Madam.ThisA:Whatdoyouprefer,firstclassoreconomyclass?B:Firstclass,please.A:Doyouwantaroundtripticketoraonewayticket?B:Aonewayticket.A:Letmelookupthe

time-table

foryou…Thanksforwaiting.Seatsare

availableonCZ3457onApril16th,thisWednesday.TwoA:Whatdoyouprefer,firstThreeA:WelcometoChinaSouthernAirlines.HowmayIhelpyou?B:Yes,IneedatickettoNagoya,Japan.A:WehavetwoflightstoNagoyaweekly:MondayandFriday.TheflightonMondayisdirectandtheoneonFridayhasastopoverinTokyo.WhenwereyouthinkingofflyingtoNagoya?B:IwouldpreferMonday.ThreeA:WelcometoChinaSoutThreeA:Willthisberound-tripticketorone-waytripticket?B:Round-tripticket,returningthefollowingThursday.A:Howwouldyouliketofly?Economy,business,orfirstclass?B:Business,please.ThreeThreeA:OK,pleasegivemeaminutewhileIcheckthepriceandavailability.Oh,good,thereareseveralseatsstillavailable.Theflightdepartsat9:20a.m.andarrivesinNagoyaat11:30a.m.Thepriceis2,630Yuan.ShallIbookitforyou?B:That’sfine,thankyou.ThreeNotesNormalFare普通票價(jià)FullFare(AdultFare)全票，成人票，12歲以上的人購買的票HalfFare(ChildrenFare)半票，2至12歲小孩的票，票價(jià)為成人票的1/2或2/3InfantFare2歲以下的嬰兒票，票價(jià)為普通票價(jià)的十分之一，不能占有座位航空票價(jià)的表達(dá)NotesNormalFare普通票價(jià)FullFare(Warm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo1.Goodmorning.早上好。英語中常見的問候語。類似的表達(dá)還有：Goodafternoon/evening/night。2.ThisisAirChinaBooking.Thisis…一般用于將某人介紹給別人或者介紹某物。類似的表達(dá)有：Thatis…Expression1.Goodmorning.2.ThisisAi3.MayIhelpyou?

MayI…用來表示許可和征求別人的意見。類似的情態(tài)動(dòng)詞還有：can,could,would等。4.I’dliketobooka…I’dliketo＝Iwouldliketo我想要做某事5.Thankyouforwaiting.Thankyou/Thanksforsth./v.＋ing感謝某人做某事。3.MayIhelpyou?4.I’dlikeExerciseGoodmorning.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.No.1MatchingExerciseGoodmorning.a.Onthea.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

MayIhelpyou?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whendoyouplantoleave?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Whatdoyouprefer,businessclassoreconomyclass?a.OntheeveningofMay16th.a.OntheeveningofMay16th.b.Asingleticket.c.Economyclass.d.Yes,I’dliketobookaticket.e.Goodmorning.

Doyouwantaroundtripticketorasingleticket?a.OntheeveningofMay16th.1.Goodnight.2.MayIhelpyou?3.Thanksforhelpingme.4.I’dliketohaveacupofcoffee.No.2Translating1.Goodnight.No.2TranslaWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialo機(jī)票小知識

航空機(jī)票有兩種，分為傳統(tǒng)機(jī)票和電子機(jī)票。

傳統(tǒng)機(jī)票：傳統(tǒng)機(jī)票就是紙質(zhì)機(jī)票（現(xiàn)已停用），必須在登機(jī)時(shí)攜帶。

電子機(jī)票：它是傳統(tǒng)紙質(zhì)機(jī)票的一種電子映像，是一種電子號碼記錄。HaveImademyselfclear?我講明白了嗎？機(jī)票小知識航空機(jī)票有兩種，分為傳統(tǒng)機(jī)票和電子機(jī)票。Have

電子機(jī)票給乘客帶來諸多便利，并降低了航空公司的成本，省去了以前送票取票的時(shí)間，還避免了機(jī)

票的丟失問題，而且不受空間的限制，在外地都可以買到異地的機(jī)票，訂好機(jī)票后帶上身份證就可以去機(jī)場辦理登機(jī)手續(xù)了。電子機(jī)票給乘客帶來諸多便利，并降低了航空公司的成本，省去了Unit2TicketingServicesWarm-upPracticalDialoguePracticalPracticeFurtherReading01020304Unit2TicketingServicesWWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoExcuseme,Sir.Iwanttochangemyflightdatefromthe16thtothe19thonApril.I’dliketochangemyreservationfromeconomyclasstofirstclass.What’sthedifferenceinfare?Excuseme,Sir.IwanttochanMayIcancelmyreservation?Ihavesomethingbehindthescheduleandhavetostayhereformoredays.Couldyoupleaseputmynameonthewaitinglist?Ifthereisanyleftseatjustcontactmeassoonaspossible.MayIcancelmyreservation?IWarm-up01020304PracticalDialoguePracticalPracticeFurtherReadingWarm-up01020304PracticalDialoA:MayIhelpyou?B:Yes,I’dliketochangemyflightdate,ifpossible.A:MayIseeyourticket,please?B:Yes,hereyouare.A:Allright,MissDai.Pleasetellmethenewdate?B:Iwanttoleaveonthe19thinsteadofthe16th,oh,thesamemonth!OneA:MayIhelpyou?OneA:Justamoment.You’reinluck,MissDai.WehaveaseatavailableontheflightCA1405leavesBeijingat8:00a.m.onthe19thApril.I’llwriteupanotherticketforyou.Bytheway,youneedtopay5%commissionifyouwanttochangeyourticketoncemore,butthistimeisfree.B:Allright.A:Hereyouare,MissDai.Haveanicetrip.B:Thankyouverymuch.I’msorryforallthetrouble.A:Notroubleatall,Madam.OneA:Justamoment.You’reinA:Gladtoseeyouagain,Sir.WhatcanIdoforyou?B:I’mverysorry.Iaskedtochangethedateinmyticket.ButbecauseIcan’tgotoShanghainextday,itwillbeunnecessaryformetogothereatanyothertime.A:Doyouwanttomakethesecondchange?B:No,Iwanttorefundit.CanI?A:Sure,hereisyourmoneyfortheticket,welcometotakeourflightnexttime.Goodbye.B:OK,Iwill.Thankyou.Bye!TwoA:Gladtoseeyouagain,SiA:Anymorequestions,Sir?B:Yes,thataboutrefunding?A:AsIknow,ifyouwanttorefundaticketbeforedeparturelongenough,saytwoorthreedays,youwillnotbecharged,thatistosay,youcangetallyourmoneyback.Andifyouwanttorefundaticketonlyoneortwohoursbeforedeparture,youwillbecharged.B:Howmuchdoyouchargethen?A:Generallyspeaking,youwouldbecharged10%～20%ofyourticket

fareforrefundingbeforedeparture,but50%afterdeparture.B:Oh,Isee.Thankyo