有效的IT項(xiàng)目管理知識(shí)篇課件

Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印有效的IT項(xiàng)目管理---知識(shí)篇---主講：陳俠英WWWin-Wininternational講義版權(quán)由Win-1講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

聯(lián)想渠道的轉(zhuǎn)型

未來(lái)渠道與聯(lián)想的合作---以客戶為中心---營(yíng)運(yùn)以為客戶提供解決方案及實(shí)施為主---強(qiáng)調(diào)系統(tǒng)集成及增值服務(wù)能力

過(guò)去渠道與聯(lián)想的合作---以客戶為中心---營(yíng)運(yùn)分銷/經(jīng)銷產(chǎn)品為主---強(qiáng)調(diào)物流配送能力Win-Wininternational轉(zhuǎn)型WW講義版權(quán)由Win-WinInternational所有，2IT項(xiàng)目管理的獨(dú)特性應(yīng)用領(lǐng)域：行業(yè)環(huán)境：團(tuán)隊(duì)組成：客戶特質(zhì)：講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Win-WininternationalWWIT項(xiàng)目管理的獨(dú)特性應(yīng)用領(lǐng)域：講義版權(quán)由Win-WinIn3課程特色強(qiáng)調(diào)國(guó)內(nèi)外IT項(xiàng)目實(shí)際操作與管理經(jīng)驗(yàn)，共享成功之道介紹項(xiàng)目管理最新知識(shí)體系與技巧，掌握項(xiàng)目系統(tǒng)思路活潑互動(dòng)的教學(xué)方式，配以實(shí)用的案例及工具練習(xí)，答疑解憾，增強(qiáng)信心講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Win-WininternationalWW課程特色強(qiáng)調(diào)國(guó)內(nèi)外IT項(xiàng)目實(shí)際操作與管理經(jīng)驗(yàn)，共享成功4課程目標(biāo)在課程完成后學(xué)員可以作到：1、熟悉現(xiàn)代項(xiàng)目管理的系統(tǒng)觀念及其應(yīng)用2、掌握項(xiàng)目全過(guò)程3、識(shí)別客戶項(xiàng)目需求4、應(yīng)用項(xiàng)目管理的工具來(lái)作計(jì)劃5、科學(xué)估算工作量，合理做出項(xiàng)目預(yù)算6、安排及管理項(xiàng)目的資源7、有效的與供應(yīng)商承包商進(jìn)行溝通8、確保項(xiàng)目的移交及驗(yàn)收9、組建、協(xié)調(diào)及領(lǐng)導(dǎo)項(xiàng)目團(tuán)隊(duì)講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Win-WininternationalWW課程目標(biāo)在課程完成后學(xué)員可以作到：講義版權(quán)由Win-W5課程大綱一、項(xiàng)目管理的認(rèn)識(shí)二、項(xiàng)目管理的啟動(dòng)階段三、項(xiàng)目管理的規(guī)劃階段四、項(xiàng)目管理的執(zhí)行階段五、項(xiàng)目管理的完成階段六、項(xiàng)目團(tuán)隊(duì)的級(jí)織及管理七、課程總結(jié)講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Win-WininternationalWW課程大綱一、項(xiàng)目管理的認(rèn)識(shí)講義版權(quán)由Win-WinI6一、項(xiàng)目管理的認(rèn)識(shí)講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Win-WininternationalWW一、項(xiàng)目管理的認(rèn)識(shí)講義版權(quán)由Win-WinInternat7項(xiàng)目管理的認(rèn)識(shí)何謂項(xiàng)目項(xiàng)目的特性何謂項(xiàng)目管理項(xiàng)目管理的發(fā)展項(xiàng)目管理的重要性項(xiàng)目管理的內(nèi)容項(xiàng)目的生命周期Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印WW項(xiàng)目管理的認(rèn)識(shí)何謂項(xiàng)目Win-Wininternation8

中國(guó)是世界上最大的項(xiàng)目市場(chǎng)，每年的項(xiàng)目資金高達(dá)5000億美元，可以說(shuō)誰(shuí)掌握了項(xiàng)目管理，誰(shuí)就掌握了項(xiàng)目市場(chǎng)的未來(lái)。Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印WW中國(guó)是世界上最大的項(xiàng)目市場(chǎng)，每年9Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的存在商業(yè)活動(dòng)：----產(chǎn)品研發(fā)、新產(chǎn)品發(fā)布、大單銷售、客戶解決方案、MIS系統(tǒng)安裝、工單生產(chǎn)非商業(yè)活動(dòng)

----體育運(yùn)動(dòng)、社會(huì)慈善、居家生活WWWin-Wininternational講義版權(quán)由Win-10Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印何謂項(xiàng)目（Project)

項(xiàng)目就是在既定的資源和要求的約束下，為實(shí)現(xiàn)某種目的，而相互聯(lián)系的一次性工作任務(wù)WWWin-Wininternational講義版權(quán)由Win-11Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的特性1、有特定的客戶/委托人（Who)2、有明確的目標(biāo)（What)3、有始有終（When)4、有人力、物力、和財(cái)力資源的約束性（HowMuch)5、有獨(dú)特的性質(zhì)（Uniqueness)6、有不確定性（Uncertainty)7、非例行工作（NON-routineJob)的一次性任務(wù)WWWin-Wininternational講義版權(quán)由Win-12Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目工作與職能部門的工作比較

項(xiàng)目工作一次性的獨(dú)特的有特殊目的項(xiàng)目經(jīng)理負(fù)責(zé)跨部門協(xié)同合作

職能部門工作重復(fù)性的標(biāo)準(zhǔn)的按一般計(jì)劃目標(biāo)部門經(jīng)理負(fù)責(zé)本部門單一一操作WWWin-Wininternational講義版權(quán)由Win-13Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印跨部門的項(xiàng)目型組織研究院R&D營(yíng)銷中心MarketingCenter大區(qū)銷售RegionalSalesOffice新產(chǎn)品的發(fā)布WWWin-Wininternational講義版權(quán)由Win-14Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的應(yīng)用特性事件特定客戶清楚目標(biāo)一定期限一定資源需要(Who)(What)(When)(HowMuch)項(xiàng)目管理企業(yè)年度營(yíng)運(yùn)計(jì)劃VVVVYES參與金稅工程投標(biāo)VVVVYES新產(chǎn)品投放市場(chǎng)VVVVYES新員工訓(xùn)練VVVVYES公司例行作業(yè)VXXXNO（人事、會(huì)計(jì)、出納）全家出國(guó)旅游VVVVYES結(jié)婚喜宴規(guī)劃VVVVYES個(gè)人保持身體健康VVXXNO申辦奧運(yùn)VVVVYESWWWin-Wininternational講義版權(quán)由Win-15Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印<練習(xí)>

請(qǐng)例舉生活中

項(xiàng)目與非項(xiàng)目的事件

例如：念MBA過(guò)日子

選舉戰(zhàn)役

生小孩打官司

系統(tǒng)維護(hù)掃黑打假WWWin-Wininternational講義版權(quán)由Win-16Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的趨勢(shì)

企業(yè)大環(huán)境的變化：競(jìng)爭(zhēng)越來(lái)越激烈資源及時(shí)間越來(lái)越少客戶要求越來(lái)越高科技換新越來(lái)越快職能分工越來(lái)越細(xì)項(xiàng)目越來(lái)越復(fù)雜影響越來(lái)越大WWWin-Wininternational講義版權(quán)由Win-17Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

軟件開(kāi)發(fā)項(xiàng)目的歷史統(tǒng)計(jì)

40%在完工前被迫取消0%沒(méi)有達(dá)成預(yù)期目標(biāo)---1995ChaosRepor---TheStandishGroupInl’1WWWin-Wininternational講義版權(quán)由Win-18Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印做項(xiàng)目或辦事情的方式

非專業(yè)沒(méi)有明確的目標(biāo)；沒(méi)有計(jì)劃；沒(méi)有系統(tǒng)；沒(méi)有意識(shí)；

專業(yè)有明確的目標(biāo)；有計(jì)劃；有系統(tǒng)；有意識(shí)；低成功率高成功率WWWin-Wininternational講義版權(quán)由Win-19Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目管理的主要目的人和地利天時(shí)WWWin-Wininternational講義版權(quán)由Win-20Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印何謂項(xiàng)目管理

（ProjectManagement)項(xiàng)目管理就是透過(guò)的努力及專業(yè)技能，在有限的約束下，運(yùn)用的和對(duì)項(xiàng)目的進(jìn)行有效的管理，使項(xiàng)目能在一定的內(nèi)，不超過(guò)地達(dá)成預(yù)定的。WWWin-Wininternational講義版權(quán)由Win-21Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目管理的重要性項(xiàng)目管理可迅速、靈活的結(jié)合企業(yè)不同職能部門，以滿足競(jìng)爭(zhēng)激烈的市場(chǎng)環(huán)境中，客戶多樣化的需求項(xiàng)目管理可增加團(tuán)隊(duì)凝聚力，使企業(yè)減少浪費(fèi)，提高生產(chǎn)力，創(chuàng)造最佳業(yè)績(jī)項(xiàng)目管理是職業(yè)經(jīng)理人迅猛提高管理水平及知名度的重要因素項(xiàng)目管理可擴(kuò)展團(tuán)隊(duì)成員的知識(shí)面，增加實(shí)際操作經(jīng)驗(yàn)，利于規(guī)劃個(gè)人職業(yè)生涯。

WWWin-Wininternational講義版權(quán)由Win-22Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目管理的產(chǎn)生及發(fā)展過(guò)程最初是一種經(jīng)驗(yàn)管理隨著項(xiàng)目愈來(lái)愈復(fù)雜，傳統(tǒng)經(jīng)驗(yàn)管理不適用阿波羅蹬月計(jì)劃，采用了科學(xué)的項(xiàng)目管理--------40到80年代應(yīng)用于國(guó)防，航空，土木等大型建設(shè)80年代中期至今，已被各行業(yè)廣泛應(yīng)用WWWin-Wininternational講義版權(quán)由Win-23Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印缺乏有效項(xiàng)目管理的危害無(wú)法按時(shí)完工/交貨超過(guò)預(yù)算/成本項(xiàng)目半路夭折或有頭沒(méi)尾質(zhì)量不合格不是客戶真正要的WWWin-Wininternational講義版權(quán)由Win-24Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目管理的內(nèi)容1、時(shí)間管理；2、資源及預(yù)算管理；3、質(zhì)量管理；4、團(tuán)隊(duì)管理；5、溝通管理；6、風(fēng)險(xiǎn)管理；7、采購(gòu)/外包管理；WWWin-Wininternational講義版權(quán)由Win-25Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目管理與其他管理領(lǐng)域的關(guān)系GeneralManagementKnowledgeAndPracticeApplicationAreaKnowledgeAndPracticeGenerallyAceptedProjectManagementKnowledgeandPracticeWWWin-Wininternational講義版權(quán)由Win-26Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印企業(yè)IT部門的轉(zhuǎn)變

*企業(yè)外在大環(huán)境的變化

*外包模式，現(xiàn)成應(yīng)用軟件，專家顧問(wèn)的盛行

過(guò)去的IT部門

為導(dǎo)向強(qiáng)調(diào)技術(shù)力量現(xiàn)在的IT部門

為導(dǎo)向強(qiáng)調(diào)企業(yè)效益WWWin-Wininternational講義版權(quán)由Win-27Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目生命周期

客戶需求項(xiàng)目選擇/啟動(dòng)項(xiàng)目計(jì)劃項(xiàng)目實(shí)施項(xiàng)目監(jiān)控評(píng)估評(píng)估評(píng)估項(xiàng)目完成/總結(jié)項(xiàng)目執(zhí)行WWWin-Wininternational講義版權(quán)由Win-28Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目在生命周期中的資源投入

Time(周期的長(zhǎng)短，視項(xiàng)目?jī)?nèi)容、復(fù)雜性和規(guī)模而定）

啟動(dòng)階段規(guī)劃階段執(zhí)行階段完成階段InitiationPlanningExecutionCompletion資源投入WWWin-Wininternational講義版權(quán)由Win-29Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印<練習(xí)>

請(qǐng)舉例項(xiàng)目管理在

IT行業(yè)中的應(yīng)用

WWWin-Wininternational講義版權(quán)由Win-30Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印IT系統(tǒng)客戶360。的需求

OperationImplementaionPlanningWWWin-Wininternational講義版權(quán)由Win-31Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印IT系統(tǒng)供應(yīng)商提供的360。解決方案

SupportServicesPost-salesPresales&SalesWWWin-Wininternational講義版權(quán)由Win-32Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印二、項(xiàng)目生命周期之

---啟動(dòng)階段---WWWin-Wininternational講義版權(quán)由Win-33Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的啟動(dòng)階段

項(xiàng)目啟動(dòng)階段的重要性

項(xiàng)目啟動(dòng)階段的主要工作

撰寫項(xiàng)目的界定書

WWWin-Wininternational講義版權(quán)由Win-34Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目的啟動(dòng)階段的重要性

好的開(kāi)始是成功的一半，善始著方可善終

啟動(dòng)期雖然投入少，時(shí)間短，但它直接決

定著項(xiàng)目的基本框架和未來(lái)藍(lán)圖WWWin-Wininternational講義版權(quán)由Win-35Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目生命周期與影響及更正費(fèi)用的關(guān)系

啟動(dòng)階段規(guī)劃階段執(zhí)行階段完成階段InitiationPlanningExecutionCompletionLevelOfInfluence影響面CostOfChange更正的費(fèi)用WWWin-Wininternational講義版權(quán)由Win-36Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

項(xiàng)目啟動(dòng)階段的主要工作

（供應(yīng)商針對(duì)外部客戶項(xiàng)目）

任命項(xiàng)目經(jīng)理：識(shí)別企業(yè)客戶的需求：---顧問(wèn)式銷售（ConsultativeSelling)---客戶關(guān)系管理(CustomerRelationsshipMangement)---客戶的標(biāo)書RFP(RequestforProposal)擬定并提交項(xiàng)目的界定書(ProjectCharter)---項(xiàng)目的目標(biāo)(Goals)時(shí)間,預(yù)算/資源,結(jié)果/質(zhì)量---項(xiàng)目效益(Benefits)及投資回報(bào)分析(ReturnonInvestment)---項(xiàng)目風(fēng)險(xiǎn)評(píng)估(RiskAssessment)---銷售機(jī)會(huì)評(píng)估(OpportunityAssessment)---項(xiàng)目范圍(Scope)---項(xiàng)目團(tuán)隊(duì)成員及職責(zé)篩選并批準(zhǔn)項(xiàng)目：正式———————————————————；進(jìn)行項(xiàng)目———————————————————————————；贏得項(xiàng)目訂單并簽訂合同(Contract)WWWin-Wininternational講義版權(quán)由Win-37Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印撥云去霧識(shí)別客戶需求

業(yè)務(wù)需求使用者需求功能需求非功能需求客記需求不清楚，會(huì)造成誤解，挫折，浪費(fèi)以及潛在的系統(tǒng)質(zhì)量和業(yè)務(wù)價(jià)值的威脅，并導(dǎo)致客戶的不滿意?。?！WWWin-Wininternational講義版權(quán)由Win-38Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印客戶需求的分析

業(yè)務(wù)需求：客戶對(duì)

，產(chǎn)品在高層次的目標(biāo)需求，通常在項(xiàng)目

中予以說(shuō)明使用者需求：用戶在

，產(chǎn)品后必須達(dá)成的任務(wù)通常在

中予以說(shuō)明功能需求：系統(tǒng)

必須實(shí)現(xiàn)的

讓使用者利用系統(tǒng)能夠完成他們的任務(wù)從而滿足業(yè)務(wù)需求非功能需求：系統(tǒng)產(chǎn)品必須遵從的

和約束，系統(tǒng)運(yùn)行及操作上的

使用者的

說(shuō)明WWWin-Wininternational講義版權(quán)由Win-39Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印需求分析報(bào)告

包含具體需求內(nèi)容：業(yè)務(wù)，使用者，功能，及非功能需求報(bào)告在系統(tǒng)開(kāi)發(fā)，測(cè)試，質(zhì)量保證，項(xiàng)目管理中起著重要作用優(yōu)秀的系統(tǒng)產(chǎn)品建立在優(yōu)秀的需求基礎(chǔ)上優(yōu)秀的需求源于業(yè)務(wù)代表／開(kāi)發(fā)工程師與客戶的有效交流與合作WWWin-Wininternational講義版權(quán)由Win-40Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印潛在的需求

不僅要注意客戶現(xiàn)在的需求，還要注意

對(duì)需求的認(rèn)識(shí)要有超前的思維，先知先覺(jué)關(guān)鍵不在于

而是要

地去做WWWin-Wininternational講義版權(quán)由Win-41Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印價(jià)值鏈的延伸

---不光是為直接用戶創(chuàng)造價(jià)值---還應(yīng)想到為

企業(yè)的產(chǎn)品為客戶創(chuàng)造價(jià)值客戶的客戶WWWin-Wininternational講義版權(quán)由Win-42Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印樣機(jī)(Prototyping)的應(yīng)用

應(yīng)用：難以

的項(xiàng)目例如：軟件開(kāi)發(fā)方法：開(kāi)發(fā)商與用戶配合，采用動(dòng)態(tài)生成方式，不斷

，多次

直到

好處：---用戶

---

需求

WWWin-Wininternational講義版權(quán)由Win-43Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書大綱

項(xiàng)目目標(biāo)（Goals)項(xiàng)目效益(Benefits)/投資回報(bào)分析(ROI)項(xiàng)目風(fēng)險(xiǎn)評(píng)估(RiskAssessment)項(xiàng)目機(jī)會(huì)評(píng)估(OpportunityAssessment)項(xiàng)目范圍(Scope)項(xiàng)目團(tuán)隊(duì)(Stakeholder)及職責(zé)WWWin-Wininternational講義版權(quán)由Win-44Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印<練習(xí)>

請(qǐng)參閱以下項(xiàng)目目標(biāo)

并說(shuō)出你的想法

“ABC公司決定在全國(guó)安裝先進(jìn)的

辦公室自動(dòng)化系統(tǒng)，以提升辦公室

員工效率?！盬WWin-Wininternational講義版權(quán)由Win-45Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印6個(gè)W的疑問(wèn)

---When?

---Where?

---What?

---Howmuch?

---Why?

---Who?WWWin-Wininternational講義版權(quán)由Win-46Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印如何擬定項(xiàng)目目標(biāo)

SMART

Specific明確

Measurable可衡量

Achievable可執(zhí)行

Result-oriented結(jié)果為主

Time-based時(shí)間性

WWWin-Wininternational講義版權(quán)由Win-47Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印目標(biāo)管理

（Managementbyobjective)

高層目標(biāo)中層目標(biāo)中層目標(biāo)低層目標(biāo)低層目標(biāo)低層目標(biāo)低層目標(biāo)WWWin-Wininternational講義版權(quán)由Win-48Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目目標(biāo)

項(xiàng)目成功的衡量基準(zhǔn)（SuccessBaseline)預(yù)算成本/資源CostClient客戶進(jìn)度Schedule結(jié)果/質(zhì)量Qutcomes/QualityWWWin-Wininternational講義版權(quán)由Win-49Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印<練習(xí)>

請(qǐng)討論在三種衡量基準(zhǔn)中

最難管理（明確和監(jiān)督）的是哪一個(gè)？并請(qǐng)分別舉例：時(shí)間緊迫；預(yù)算緊迫；及質(zhì)量緊迫的項(xiàng)目;WWWin-Wininternational講義版權(quán)由Win-50Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目衡量標(biāo)準(zhǔn)的關(guān)系

土爾其上屆總統(tǒng)特格特，歐塞爾（TurgutOzal)是一個(gè)真正的民主主義者和對(duì)世界具有美好向往的樂(lè)天派。在1990-1991年的海灣戰(zhàn)爭(zhēng)期間，他是第一個(gè)響應(yīng)聯(lián)合國(guó)對(duì)伊拉克實(shí)施制栽的國(guó)家領(lǐng)導(dǎo)人，引起了全世界的矚目。他經(jīng)常在CNN發(fā)表關(guān)于中東局勢(shì)和國(guó)際間需要協(xié)作與友誼的講演當(dāng)特格特.歐塞爾在1993年不幸逝世的時(shí)候，雅皮.莫皮西被任命組建立一個(gè)項(xiàng)目組，在幾天之內(nèi)建造一個(gè)墓地，這個(gè)墓地能夠容納成千上萬(wàn)來(lái)這里旅游的人。一旦設(shè)計(jì)方案確定，這個(gè)項(xiàng)目的目標(biāo)就明確了，既建筑一個(gè)符合宗教信仰、高質(zhì)量的總統(tǒng)安息地，以滿足國(guó)內(nèi)外游客的參觀需求。這個(gè)工程是嚴(yán)格按以制定的進(jìn)度進(jìn)行的。當(dāng)雅皮.莫克西組建好自己的項(xiàng)目組并敲定計(jì)劃，離項(xiàng)目完成時(shí)間下78.5個(gè)小時(shí)。他們制定了一個(gè)由27項(xiàng)目活動(dòng)組成的進(jìn)度計(jì)劃，其中主要活動(dòng)包括原材料準(zhǔn)備、地點(diǎn)勘定、地基挖掘排水系統(tǒng)、混凝土澆注、大理石裝飾安裝、照明設(shè)備安裝、花壇安置和最后的衛(wèi)生清掃工作。每項(xiàng)活動(dòng)都要嚴(yán)格地再規(guī)定時(shí)間內(nèi)完成。15000平方米的墓地包括一個(gè)低層的平臺(tái)、階梯和一個(gè)上層平臺(tái)，是由20個(gè)工程師和40個(gè)建筑工人日夜不停的施工建成的。整個(gè)項(xiàng)目花費(fèi)了約150萬(wàn)美圓。這個(gè)墓地以WWWin-Wininternational講義版權(quán)由Win-51Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

成為對(duì)這位備受尊敬的土耳其前總統(tǒng)的永久紀(jì)念。這個(gè)項(xiàng)目首先考慮的是執(zhí)行嚴(yán)格的進(jìn)度，其次考慮的是工程質(zhì)量。對(duì)這個(gè)項(xiàng)目的極好評(píng)價(jià)來(lái)自阿麥特.特斯派納（AhmetTaspinar)在“PMNetwork”發(fā)表的一篇文章，其中包括進(jìn)度限制和相應(yīng)的圖表。資料來(lái)源：ATASPINAR:“BuildingTheTombofTheLateTurkishPresidentTurgutOzal,”PMNetwork,April1994.WWWin-Wininternational講義版權(quán)由Win-52Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印為ABC公司實(shí)施辦公自動(dòng)化項(xiàng)目界定書項(xiàng)目計(jì)劃書案例WWWin-Wininternational講義版權(quán)由Win-53Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印案例介紹本案例中將出現(xiàn)以下四種角色：1.北京航天公司（你為航天公司項(xiàng)目成員）2.新地網(wǎng)絡(luò)公司（該公司為航天公司工程承包商）3.現(xiàn)代軟件公司（該公司為航天公司提供軟件設(shè)計(jì)等服務(wù)）4.中國(guó)ABC公司（該公司是航天公司的客戶）WWWin-Wininternational講義版權(quán)由Win-54Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印為<中國(guó)ABC公司>實(shí)現(xiàn)辦公自動(dòng)化及網(wǎng)絡(luò)化項(xiàng)目背景〈中國(guó)ABC公司〉為了提高市場(chǎng)反應(yīng)速度和運(yùn)作靈敏度，以及員工的工作效率，經(jīng)公司領(lǐng)導(dǎo)批準(zhǔn)，決定實(shí)現(xiàn)公司內(nèi)部的辦公自動(dòng)化和網(wǎng)絡(luò)化。全部工程預(yù)計(jì)于2002年6月31日前完成，總經(jīng)費(fèi)不超過(guò)人民幣300萬(wàn)元。項(xiàng)目完成后，該工程內(nèi)部網(wǎng)絡(luò)速度應(yīng)達(dá)百兆，接入速度達(dá)2M以上；系統(tǒng)平均無(wú)故障率大于99%，以實(shí)現(xiàn)資源共享，遠(yuǎn)程管理監(jiān)控等功能，保證年底生產(chǎn)效率在現(xiàn)有生產(chǎn)效率的基礎(chǔ)上提高40%，并于1年內(nèi)回收該工程投資成本。北京航天公司將帶領(lǐng)其工程承包商新地網(wǎng)絡(luò)公司及軟件供應(yīng)商現(xiàn)代公司，共同贏得該項(xiàng)目合同，為ABC公司進(jìn)行方案設(shè)計(jì)及工程施工，以確保順利實(shí)現(xiàn)該項(xiàng)目目標(biāo)。WWWin-Wininternational講義版權(quán)由Win-55Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（一）項(xiàng)目描述：<中國(guó)ABC公司>決定在全國(guó)安裝先進(jìn)的辦公自動(dòng)化系統(tǒng).

以提高員工工作效率.我公司將與新地網(wǎng)絡(luò)公司及現(xiàn)代軟件

公司聯(lián)手,共同承接此工程.項(xiàng)目目標(biāo):時(shí)間2001年12月31日前完成合約簽定

2002年6月31日前完成工程施工預(yù)算我公司對(duì)該項(xiàng)目的成本預(yù)算為RMB255萬(wàn)元結(jié)果*為ABC公司建立內(nèi)部Intranet/Internet網(wǎng)絡(luò)系統(tǒng)

*Intranet速度達(dá)百兆，Internet接入速度〉2M

*該公司全系統(tǒng)運(yùn)行辦公室自動(dòng)化軟件：可作文字\圖象

\資料庫(kù)\運(yùn)算表的處理及電子郵件的收發(fā)

*架設(shè)防火墻,其安全保密度達(dá)國(guó)家標(biāo)準(zhǔn)

*系統(tǒng)可支持ABC公司每個(gè)辦公室不少于20個(gè)用戶

*保證平均無(wú)故障>99%WWWin-Wininternational講義版權(quán)由Win-56Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

篩選項(xiàng)目的考慮*值不值得做?---項(xiàng)目的效益---項(xiàng)目的風(fēng)險(xiǎn)---項(xiàng)目的機(jī)會(huì)*“項(xiàng)目值不值得做”應(yīng)由企業(yè)高層領(lǐng)導(dǎo),項(xiàng)目主辦人及財(cái)務(wù)人員來(lái)決定,而非項(xiàng)目經(jīng)理.WWWin-Wininternational講義版權(quán)由Win-57Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

項(xiàng)目的效益與效率*項(xiàng)目應(yīng)與提升企業(yè)的效益(Effectiveness)及部門的效率(Efficiency)掛鉤；*別把企業(yè)的資源浪費(fèi)在無(wú)商業(yè)利益可圖的項(xiàng)目上；WWWin-Wininternational講義版權(quán)由Win-58Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印效益與效率企業(yè)的效益部門的效益增加減少增加減少WWWin-Wininternational講義版權(quán)由Win-59Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目效益對(duì)跨部門的項(xiàng)目，作效益分析時(shí)須提及項(xiàng)目合作對(duì)各部門的利益（不光是對(duì)整個(gè)企業(yè)的利益）才能獲取部門的興趣。WWWin-Wininternational講義版權(quán)由Win-60Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印

如何計(jì)算項(xiàng)目的投資效益1.ROI(Returnoninvestment)投資回報(bào)率

ROI=2.Payback投資回報(bào)率

Payback=WWWin-Wininternational講義版權(quán)由Win-61Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印Intel確保IT投資效益的考慮

協(xié)調(diào)業(yè)務(wù)部門和信息部門的利益業(yè)務(wù)部門利益（提升工作效率\強(qiáng)化企業(yè)競(jìng)爭(zhēng)力)_0+0+_信息部門利益(加強(qiáng)有效運(yùn)作\降低系統(tǒng)支持費(fèi)用)失敗失敗失敗雙贏WWWin-Wininternational講義版權(quán)由Win-62Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印風(fēng)險(xiǎn)管理(RiskManagement)絕少項(xiàng)目能按原訂計(jì)劃進(jìn)行，故預(yù)先評(píng)估可能的意外及其風(fēng)險(xiǎn)，對(duì)項(xiàng)目運(yùn)行將有百利而無(wú)一害！WWWin-Wininternational講義版權(quán)由Win-63Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印風(fēng)險(xiǎn)的來(lái)源

*市場(chǎng)方面*技術(shù)方面*經(jīng)濟(jì)方面*政策/法規(guī)方面*自然/地理環(huán)境方面*安全保密方面*人員方面*行政/組織結(jié)構(gòu)方面*財(cái)務(wù)方面*合約/法律方面*設(shè)備方面*合作廠家方面WWWin-Wininternational講義版權(quán)由Win-64Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印評(píng)估風(fēng)險(xiǎn)

*發(fā)生的可能性有多大：1（極不可能）-------10（極有可能）*嚴(yán)重性1（無(wú)關(guān)緊要）-------10（極為嚴(yán)重）*可能性嚴(yán)重性=風(fēng)險(xiǎn)度每個(gè)公司所制定的風(fēng)險(xiǎn)度不一樣，一旦超過(guò)特定數(shù)值，便要引起領(lǐng)導(dǎo)的直接關(guān)注，并采取措施WWWin-Wininternational講義版權(quán)由Win-65Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印應(yīng)對(duì)風(fēng)險(xiǎn)的對(duì)策

*避開(kāi)風(fēng)險(xiǎn)*減少或分散風(fēng)險(xiǎn)*制定緊急事件/意外事件處理計(jì)劃WWWin-Wininternational講義版權(quán)由Win-66Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印舉例風(fēng)險(xiǎn)分析

事故可能性嚴(yán)重性風(fēng)險(xiǎn)度發(fā)生原因可能沖擊防范對(duì)策負(fù)責(zé)人WWWin-Wininternational講義版權(quán)由Win-67Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印練習(xí)風(fēng)險(xiǎn)分析

事故可能性嚴(yán)重性風(fēng)險(xiǎn)度發(fā)生原因可能沖擊防范對(duì)策負(fù)責(zé)人項(xiàng)目主要成員中途掉走WWWin-Wininternational講義版權(quán)由Win-68Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印評(píng)估銷售機(jī)會(huì)（一）

銷售機(jī)會(huì)是不是虛的？.5.WWWin-Wininternational講義版權(quán)由Win-69Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印評(píng)估銷售機(jī)會(huì)（二）

我們能夠與其它廠家競(jìng)爭(zhēng)嗎？.5.WWWin-Wininternational講義版權(quán)由Win-70Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印評(píng)估銷售機(jī)會(huì)（三）

我們真正贏的把握如何？.5.WWWin-Wininternational講義版權(quán)由Win-71Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目范圍(ProjectScope)

屬于項(xiàng)目工作范圍：對(duì)項(xiàng)目的目標(biāo)有影響的不屬于項(xiàng)目工作范圍：與項(xiàng)目的目標(biāo)無(wú)關(guān)，且造成干擾的因素WWWin-Wininternational講義版權(quán)由Win-72Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印分清項(xiàng)目范圍(ProjectScope)的目的

詳細(xì)說(shuō)明項(xiàng)目的界限補(bǔ)充說(shuō)明項(xiàng)目的目標(biāo)使項(xiàng)目團(tuán)隊(duì)更加清楚自己的職責(zé)，做該做的事，而不是做喜歡做的事WWWin-Wininternational講義版權(quán)由Win-73Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目范圍對(duì)復(fù)雜的項(xiàng)目，有時(shí)為了避免造成猜測(cè)和誤解，若加上對(duì)項(xiàng)目所不包括范圍的說(shuō)明，會(huì)使項(xiàng)目界定更加簡(jiǎn)單明了。WWWin-Wininternational講義版權(quán)由Win-74Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（二）項(xiàng)目效益：*對(duì)ABC公司：系統(tǒng)成功運(yùn)行后，可提升員工工作

效率40%以上；

*對(duì)航天公司，新地網(wǎng)絡(luò)公司及現(xiàn)代軟件公司：可

獲得利潤(rùn)15%并增強(qiáng)技術(shù)能力及項(xiàng)目管理經(jīng)驗(yàn)項(xiàng)目范圍：*為ABC公司輔設(shè)內(nèi)部Intranet/Internet網(wǎng)絡(luò)系統(tǒng)

*安裝辦公室自動(dòng)化所需設(shè)備及軟件

*架設(shè)安全防火墻WWWin-Wininternational講義版權(quán)由Win-75Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書與項(xiàng)目計(jì)劃書練習(xí)WWWin-Wininternational講義版權(quán)由Win-76Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書與項(xiàng)目計(jì)劃書練習(xí)WWWin-Wininternational講義版權(quán)由Win-77Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印練習(xí)1.請(qǐng)根據(jù)你所選定的行業(yè)及產(chǎn)品擬定項(xiàng)目背景及界定書（一）和（二）2.請(qǐng)確定成員及職責(zé)并填寫項(xiàng)目界定書（三）和（四）；3.請(qǐng)畫出項(xiàng)目工作分割圖；填寫任務(wù)分配表的“WBS號(hào)”；“任務(wù)序號(hào)”；“工做任務(wù)”；“主要負(fù)責(zé)人”；及“次要負(fù)責(zé)人”部分；4.請(qǐng)?zhí)顚憽叭蝿?wù)矩陳表”；5.請(qǐng)?zhí)顚懭蝿?wù)分配表的“工期評(píng)估”及“位置任務(wù)”，并畫出項(xiàng)目網(wǎng)絡(luò)圖；6.請(qǐng)?jiān)陧?xiàng)目網(wǎng)絡(luò)圖上算出最早開(kāi)始與結(jié)束時(shí)間及最遲開(kāi)始與結(jié)束時(shí)間，并找出關(guān)鍵路徑；7.請(qǐng)制作項(xiàng)目甘特圖，標(biāo)明項(xiàng)目里程碑，并加以注解；8.請(qǐng)?zhí)顚戀Y源分配表；9.請(qǐng)?zhí)顚戫?xiàng)目意外事件處理表（一個(gè)意外事件填一張表）；10.請(qǐng)整理所有練習(xí)，并請(qǐng)準(zhǔn)備團(tuán)隊(duì)簡(jiǎn)報(bào)。WWWin-Wininternational講義版權(quán)由Win-78Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目背景WWWin-Wininternational講義版權(quán)由Win-79Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（一）項(xiàng)目描述：

項(xiàng)目目標(biāo)：時(shí)間：

預(yù)算：

結(jié)果：

WWWin-Wininternational講義版權(quán)由Win-80Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（二）項(xiàng)目效益：

項(xiàng)目范圍：

WWWin-Wininternational講義版權(quán)由Win-81Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目團(tuán)隊(duì)的聯(lián)系及利害相關(guān)的成員（Stakeholder)項(xiàng)目發(fā)起人項(xiàng)目經(jīng)理項(xiàng)目?jī)?nèi)部團(tuán)隊(duì)項(xiàng)目客戶（內(nèi)或外部）項(xiàng)目外部團(tuán)隊(duì)*供應(yīng)商*系統(tǒng)幾集成商*代理商WWWin-Wininternational講義版權(quán)由Win-82Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目生命周期中團(tuán)隊(duì)的成員及其職責(zé)成員職責(zé)啟動(dòng)規(guī)劃執(zhí)行完成項(xiàng)目發(fā)起人\主辦人Sponsor1.提供項(xiàng)目資金2.批準(zhǔn)或終止項(xiàng)目進(jìn)行3.決定項(xiàng)目的優(yōu)先順序4.指揮項(xiàng)目策略方針5.批準(zhǔn)承包商，簽訂合同6.挑選或替換項(xiàng)目經(jīng)理7.檢查項(xiàng)目初始計(jì)劃8.調(diào)度及分配項(xiàng)目所需資源9.定期考評(píng)實(shí)施中項(xiàng)目10.授權(quán)對(duì)項(xiàng)目目標(biāo)及范圍的變更11.核查項(xiàng)目最終結(jié)果，滿足客戶需求12.總結(jié)項(xiàng)目經(jīng)驗(yàn)，并進(jìn)行知識(shí)管理WWWin-Wininternational講義版權(quán)由Win-83Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目生命周期中團(tuán)隊(duì)的成員及其職責(zé)成員職責(zé)啟動(dòng)規(guī)劃執(zhí)行完成項(xiàng)目經(jīng)理ProjectManager1.提供項(xiàng)目目標(biāo)及范圍2.組織及管理項(xiàng)目團(tuán)隊(duì)3.審批RFP4.收標(biāo)、收標(biāo)、篩選承包商5.制定及修正項(xiàng)目計(jì)劃6.委派及協(xié)調(diào)項(xiàng)目工作任務(wù)7.監(jiān)督及控制基礎(chǔ)上進(jìn)程與費(fèi)用8.與項(xiàng)目有關(guān)人員溝通項(xiàng)目信息9.籌劃及主持項(xiàng)目考評(píng)會(huì)議10.明確并記錄項(xiàng)目目標(biāo)及范圍的變化11.核查項(xiàng)目最終結(jié)果，滿足客戶需求12.進(jìn)行項(xiàng)目總結(jié)，并對(duì)成員進(jìn)行獎(jiǎng)懲考核WWWin-Wininternational講義版權(quán)由Win-84Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目生命周期中團(tuán)隊(duì)的成員及其職責(zé)成員職責(zé)啟動(dòng)規(guī)劃執(zhí)行完成內(nèi)部用戶\外部客戶Client1.提供項(xiàng)目收入（外部客戶）2.提出項(xiàng)目需求或需求建議書（RFP）3.批準(zhǔn)項(xiàng)目結(jié)果（外部用戶）4.接受項(xiàng)目結(jié)果及最終使用（內(nèi)部用戶）5.參加項(xiàng)目培訓(xùn)6.協(xié)助項(xiàng)目測(cè)試及驗(yàn)收1.提供專業(yè)知識(shí)及技能，完成所負(fù)工作任務(wù)2.協(xié)助項(xiàng)目經(jīng)理及其他成員達(dá)成項(xiàng)目目標(biāo)1.提供產(chǎn)品及服務(wù)，完成所負(fù)工作任務(wù)2.協(xié)助項(xiàng)目經(jīng)理及客戶達(dá)成項(xiàng)目目標(biāo)項(xiàng)目團(tuán)隊(duì)ProjectTeam外部團(tuán)隊(duì)供應(yīng)商/代理商/承包商WWWin-Wininternational講義版權(quán)由Win-85Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（三）為〈中國(guó)ABC公司〉實(shí)現(xiàn)辦公自動(dòng)化及網(wǎng)絡(luò)化工程項(xiàng)目成員姓名部門職責(zé)常歌王玉簡(jiǎn)明劉海黃蕓蔣菲（新地網(wǎng)絡(luò)公司黃方（現(xiàn)代軟件公司華穎翁旭劉曄ABC公司MIS總監(jiān)ABC公司MIS總工程師公司總經(jīng)理銷售總經(jīng)理銷售部工程部工程師軟件工程師工業(yè)部工程師法務(wù)部財(cái)務(wù)部項(xiàng)目監(jiān)控項(xiàng)目監(jiān)控與管理項(xiàng)目簽約,指導(dǎo)與決策項(xiàng)目管理與監(jiān)控合約的擬定與審核工程預(yù)算與項(xiàng)目款監(jiān)管與客戶,供應(yīng)商,承包商溝通設(shè)計(jì)布線方案,并監(jiān)管實(shí)現(xiàn)設(shè)計(jì)系統(tǒng)軟件,安裝及培訓(xùn)軟硬件后臺(tái)整合,測(cè)試,驗(yàn)收項(xiàng)目委托人項(xiàng)目發(fā)起人項(xiàng)目經(jīng)理項(xiàng)目團(tuán)隊(duì)項(xiàng)目組織及職責(zé)WWWin-Wininternational講義版權(quán)由Win-86Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書的簽字項(xiàng)目界定書需要有利害相關(guān)部門的經(jīng)理（有直接決定權(quán)）簽字，以確保對(duì)項(xiàng)目充分了解及承諾。WWWin-Wininternational講義版權(quán)由Win-87Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（四）項(xiàng)目審批名單項(xiàng)目名稱：為〈中國(guó)ABC公司〉實(shí)現(xiàn)自動(dòng)化網(wǎng)絡(luò)化項(xiàng)目發(fā)起人：有關(guān)職能部經(jīng)理：簽字：年月日簽字：年月日項(xiàng)目經(jīng)理：承包商代表：簽字：年月日簽字：年月日供應(yīng)商代表：簽字：年月日WWWin-Wininternational講義版權(quán)由Win-88Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印練習(xí)1.請(qǐng)根據(jù)你所選定的行業(yè)及產(chǎn)品擬定項(xiàng)目背景及界定書（一）和（二）2.請(qǐng)確定成員及職責(zé)并填寫項(xiàng)目界定書（三）和（四）；3.請(qǐng)畫出項(xiàng)目工作分割圖；填寫任務(wù)分配表的“WBS號(hào)”；“任務(wù)序號(hào)”；“工做任務(wù)”；“主要負(fù)責(zé)人”；及“次要負(fù)責(zé)人”部分；4.請(qǐng)?zhí)顚憽叭蝿?wù)矩陳表”；5.請(qǐng)?zhí)顚懭蝿?wù)分配表的“工期評(píng)估”及“位置任務(wù)”，并畫出項(xiàng)目網(wǎng)絡(luò)圖；6.請(qǐng)?jiān)陧?xiàng)目網(wǎng)絡(luò)圖上算出最早開(kāi)始與結(jié)束時(shí)間及最遲開(kāi)始與結(jié)束時(shí)間，并找出關(guān)鍵路徑；7.請(qǐng)制作項(xiàng)目甘特圖，標(biāo)明項(xiàng)目里程碑，并加以注解；8.請(qǐng)?zhí)顚戀Y源分配表；9.請(qǐng)?zhí)顚戫?xiàng)目意外事件處理表（一個(gè)意外事件填一張表）；10.請(qǐng)整理所有練習(xí)，并請(qǐng)準(zhǔn)備團(tuán)隊(duì)簡(jiǎn)報(bào)。WWWin-Wininternational講義版權(quán)由Win-89Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目成員姓名部門職責(zé)項(xiàng)目委托人項(xiàng)目發(fā)起人項(xiàng)目經(jīng)理項(xiàng)目團(tuán)隊(duì)項(xiàng)目組織及職責(zé)項(xiàng)目界定書（三）WWWin-Wininternational講義版權(quán)由Win-90Win-Wininternational講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印講義版權(quán)由Win-WinInternational所有，未經(jīng)同意，不得轉(zhuǎn)印項(xiàng)目界定書（四）項(xiàng)目審批名單項(xiàng)目名稱項(xiàng)目發(fā)起人:有關(guān)職能部門經(jīng)理:簽字:年月日簽字: