歐洲商業(yè)評論（2022年12月）

TheEuropeanBusinessReview

CanYouTeachLeadershipWhyMasteringAIisHarderthanYouThinkManageorCo-create?TimetoChooseTheBiasesthatDerailOpenInnovationInitiativesNovember-December2022REBECCALOADESDIRECTOR,MBAPROGRAMMESATESMTBERLIN

HOWTOCREATESUCCESSFULGLOBAL,ONLINEMBA:THECASEOFESMTBERLIN’SONLINEMBAempoweringcommunicationglobally

CHENGWEILIUFACULTYLEADOFTHEGLOBALONLINEMBAANDASSOCIATEPROFESSOROFSTRATEGYANDBEHAVIOURALSCIENCEATESMTBERLINUSA$22 EU€17.5CAN$22 UK￡15TheEuropeanBusinessReviewempoweringcommunicationgloballyNOVEMBER–DECEMBER2022COVERSTORYHowtoCreateaSuccessfulGlobal,OnlineMBA:TheCaseofESMTBerlin’sOnlineMBAChengweiLiuandRebeccaLoadesEDUCATIONNext-GenEducation:TeachingHumansHowtoThriveinaWorldofIntelligentMachinesSeanCuleyLEADERSHIPCanYouTeachLeadership?AdrianFurnhamBESTPARTNERSFORBUSINESSGROWTHDeliveringDeliverability:YouremailisonlyasgoodasyouremaillistInterviewwithLiviuTanase,thefounderofZeroBounceARTIFICIALINTELLIGENCEAIRevolutionariesareattheGatesofYourOrganization’sHRDepartmentAndyCharlwoodandNigelGuenoleWhyMasteringAIisHarderthanYouThink—andFourEssentialBehaviorstoGetItRightJean-MarcOllagnier,PhilippeRoussiere,andPraveenTanguturiArtificialIntelligenceisTransformingHumanResourceManagementintheGlobalSouthNirKshetriMANAGEMENTManageorCo-create?TimetoChooseDavidWeitznerHUMANRESOURCESYouThoughtPerformanceAppraisalwasBad?GetReadyforWorse.YalcinAcikgozSTRATEGYTakingCollectiveIntelligenceSeriously:TheRealitiesofParticipativeStrategy-MakingOlgaGhazaryan,WilliamGarroodandJohnHigginsINNOVATIONTheBiasesthatDerailOpenInnovationInitiativesOguzA.Acar

SUSTAINABILITYDrivingBrandAffinity,ConsumerTrust,andBusinessGrowththroughESGJimHardemanDesigningaCorporateESGProgrammeThatAttracts,Nurtures,andRetainsWomenChaitraVedullapalliEconomicSustainabilityinaTimeofImpactandRegulationLauritsBachS?rensenTECHNOLOGYDynamite,Dragoons,andData:PayPal,andtheEconomic,Social,andMoralChallengesofBigTechChristopherSurdakGEOPOLITICSWinningintheComplexWorldofGeopoliticsElizabethStephensandJ.MarkMunozSUPPLYCHAINTakingBackControl?AlexeiGaranRISKMANAGEMENTApproachingRiskfromtheBoardroomFranciscoVieiraandPedroB.AguaFINANCEGettingCapexRight:ARevolutionaryApproachforAllocatingCapitalExpendituresFredrikWeissenriederandDanielLindénCSR-ESGFiveWaysofReinventingCSRunderContemporaryCapitalismRebeccaChungheeKimENTREPRENEURSHIPANewGenerationofEntrepreneurs:MovingwithPurposeFernandaArreolaandGregoryUnruhENTREPRENEURSRelationship-buildingwithDisabledEntrepreneursintheContextofResearchJulienBillionandClaireDoussardProductionAccounts:LynnMoses.HeadofDesignandProduction:KimberlyBarrera.Production&Design:JenyaShliepovaEditors:ElenoraElroy,DavidLean.InternationalMediaEditors:ArianeCornejo,MariaCarmelaMatibag.EditorialandMarketing:PamelaMartinez,MaryCeluAratas.DigitalContent:AngelaLebrino.PrintStrategy:StefanNewhart.GroupManagingEditor:JaneLiu.EditorinChief:TheEuropeanBusinessReviewPublishingOscarDaniel.READERSPLEASENOTE:Theviewsexpressedinarticlesaretheauthors’andnotnecessarilythoseofTheEuropeanBusinessReview.Authorsmayhaveconsultingorotherbusinessrelationshipswiththecompaniestheydiscuss.TheEuropeanBusinessReview:3-7SunnyhillRoad,LondonSW162UG,Tel+44(0)2035985088,Fax+44(0)2070001252,info@,Nopartofthispublicationmaybereproducedortransmittedinanyformorbyanymeans,electronicormechanical,includingphotocopy,recording,oranyinformationstorageandretrievalsystem,withoutwrittenpermission.Copyright?2022EBRMediaLtd.Allrightsreserved.ISSN1754-5501empoweringcommunicationgloballyCOVERSTORYESMTBerlinistheonlytop-10-rankedEuropeanbusinessschoolofferingafullyonline,globalMBA.SowhatmakestheironlineMBAunique?AtalkwithChengweiLiu,associateprofessorandfacultylead,andRebeccaLoades,directorofESMT'sMBAprogrammes,disclosesthataninnovativeprogrammestructureandhighlydiversestudentbodyarewhatmakestheprogrammesodistinctive.Howtocreateasuccessfulglobal,onlineMBA:THECASEOFESMTBERLIN’SONLINEMBAChengweiLiuisthefacultyleadoftheGlobalOnlineMBAandisanassociateprofessorofstrategyandbehaviouralscienceatESMT.RebeccaLoadesisthedirectorofESMT'sMBAprogrammes.Bothbelieveinthetransformationalpowerofeducationand,inthisarticle,theysharewhatmakestheGlobalOnlineMBAunique.ProfLiusaysthemotivationbehindtheprogramwastoenablemorestudentstobenefitfromtheknowledgeandexpertiseofESMT'sworld-classfacultysothattheycanhavegreaterimpactintheirprofessionallives.4 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022OptionaloncampusBerlinExperienceWeek.ESMThasstructuredtheGlobalOnlineMBAaroundchoiceandflexibility.Studentschoosewhatandwhentheywillstudy,andcanpausesotheprogramtakes2-5yearstocomplete.ANINNOVATIVEPROGRAMFORTHEINNOVATORSOFTHEFUTUREpart-timeMBAisoftentakenbypeoplewhowouldalreadybebusyenoughwithoutadditionalstudydemands—ambitiouspeoplereadytoinvestinthemselvesandacceleratetheirprofessionaldevelopment.That’swhyESMThasstructureditsonlineMBAinahighlyflexibleway,wherestudentscanaccessthemajorityofthematerialonlineatatimethatsuitsthem.Toaddextraflexibility,theMBAcanbetakenoveraperiodofuptofiveyears.

WhilethereareotherflexibleMBAsonline,whatmakestheESMTBerlinGlobalOnlineMBAstandoutisthedesignoftheprogramme.Loadessays:“Wehavestructuredtheprogrammeverydifferentlyfromourcompetitors.Eachmodulehasbeendevelopedtoaddressbusinesschallengesinanintegratedapproach.”Forexample,coremoduleswillenablestudentstomakebetterdecisions,tounderstandmoreabouttheirorganisationormarket,andtocreatestrategicadvantage.SincestudentsaredoingtheirMBApart-timewhileworking,theycanimmediatelyapplywhatthey'velearned,Loades 5COVERSTORYlearningabouteffectivevirtualcommunica-tionanddigitalleadership,andapplyingthatknowlegeispowerfulandveryrelevanttohowweworktoday.Or,asProfLiuputsit,they“canapplywhateverAUNIQUECURRICULUMtheylearntoactualbusinesschallengesinrealtime.”AndstudentscanexpectmorefromtheonlineAsidefromauniquestructure,thecontentprogrammethanjustwatchingvideos.Loadessays:andcurriculaofthecoursealsostandout,“We'vecreatedanimpactfullearningenvironment.ProfLiusays.TheprofessorsteachingEverymomenthasintheGlobalOnlineMBAarethesameESMTBerlinwasalreadybeendevelopedwithworld-classfacultyasteachinourotherintention,andtoMBAprogrammes.Studentsarethereforeinvestinginonlineeducationmaximiselearning.”learningfromthoughtleaders.techin2017,andsowastwoFacultyatESMTworkAndtoensurethatourcoursesincludetothreeyearsaheadofmostcloselywithlearningthelatestresearch,theyarereviewedanddesignerstooptimiseupdatedaftereachiteration.oftherestoftheworld,thelearningjourneyTohelpunderstandtheintegratedwhichonlyreallystartedtoandcreateablendofapproachtakenbyESMTBerlin,considerexploreonlinepossibilitiesindependentstudy,themoduleMakingWiserDecisionsUnderinteractiveexercises,Uncertainty.Uponcompletion,studentswillforeducationandworkwhenandgroupwork.beabletoapplyquantitativetechniquestoCOVID-19forcedthemto.Workinginteamsdecisionmaking,addressorganisationalisanimportantandissuesthatcanpreventeffectivedecisionessentialfeatureofthemaking,andholisticallyevaluatetheonlineMBA,Withstudentscomingimplicationsofmanagerialdecisionmaking.frommorethan45differentcoun-AsLoadesframesit,studentsaretries,teamworktakesplacevirtuallyinvestingpersonallyandpsychologicallyinandoffersarichandpsychologi-theprogramandtheydeserveaworld-classcally-safeenvironmenttodevelopexperience.Afterall,bychoosingtostudyvirtualcommunicationandlead-whileworking,studentsarechoosingtoershipskills.Thecombinationofreallocatetimeawayfromotherthingsintheir“Fromafacultyandstudentperspective,itisexcitingtobeinaprogramwheremorethan45nationalitiesarerepresented.”CHENGWEILIUFACULTYLEADOFTHEGLOBALONLINEMBAANDASSOCIATEPROFESSOROFSTRATEGYANDBEHAVIOURALSCIENCEATESMTBERLIN6 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022“Theprogrammehasbeenstructuredsothatstudentswilllearnhowtoaddressbusinesschallengesinanintegratedapproach.”REBECCALOADESDIRECTOR,MBAPROGRAMMES,ESMTBERLINlives.OnewayESMTensurestheinvestmentisworthwhileisthroughongoingprogrammedevelopment.Feedbackisrequestedthroughouttheprogrammeandusedtoinformimprovementsandupdatesforthefollowingclass.

thefirstcoursesstudied,GlobalVirtualTeams,hasbeendesignedtohelpstudentsimprovecommunicationandleadershipskillswheninteractinginmainly,orexclusively,virtualenvironments”-RebeccaLoadesANONLINEMBAFORONLINELEADERSHIPThepandemicacceleratedtheadoptionofonlinelearning.Wewereallforcedtobecomecomfortablewithtechnology-mediatedinteractionsandbarrierstoadoptionwerelowered.“Thisalmostovernightshifttohybridworkdemonstratedthatmanagingpeopleandteamsremotelyrequiresadifferentskillset.StudentsintheGlobalOnlineMBAprogramdevelopthatmusclefromdayone.Virtualcollaborationisattheheartoftheprogramandoneof

WhiletheMBAcanbetakenfullyonline,studentscanjoinusforExperienceWeeks.ThisJuly,two-thirdsofthefirstcohortcametoBerlin,andLoadessaysitwasasif“theyhadknowneachotherforyears”.ToLoadesandProfLiu,it'sevidencethatmeaningfulconnectionsarebeingforgedthroughouttheprogramme.Thatshowsinthewaythestudentsworktogether.WhileESMTmakessuretoarrangebothprofessionalandsocialgatherings,thestudentsspontaneouslyandvoluntarilydothesame.Forexample,studentssupporteachotherthroughvoluntarytutoringsessionstohelptheirclassmatesunderstandprinciplesandconcepts.DIVERSITYANDACCESSIBILITYASAKEYTOASUCCESSFULMBADiversityandaccessibilityareatthecoreofLoades'andLiu’sapproachtodesigningasuccessfulonlineMBAinanumberof 7Tomakesureeverystudentcanjoinlivesessions,everysessionisofferedtwicesotheycatertoeverytimezoneandnoonefeelsleftout.COVERSTORYLoadessharesthattheypricetheprogrammeinanaccessiblewaytoensurethebroadest-possibleinclu-sion.Tomakesureeverystudentcanjoinlivesessions,everysessionisofferedtwice,sotheycatertoeverytimezoneandnoonefeelsleftout.Besidesthat,ESMTBerlinhasinvestedinonlineeducationtechnology,sothattheinsightsandprogrammesfromESMTcanbesharedaswidelyaspossible.Theseeffortshaveresultedinahighlydiverseandinter-nationallearningenvironmentwithambitiousstudentsfromallaroundtheworld,stretchingfromVancouvertoSydney.And,accordingtoProfLiuandLoades,thediverseenvi-ronmentishelpingstudentsmassively.AsProfLiusays:“Itreallyexcitesmehowdiverseourstudentsare.Anditdefinitelybenefitstheprogrammeaswellasthestudentsthatpeoplefromallovertheworldjoin.”Loadesaddsthatbeingexposedtotheperspec-tivesandvaluesofdifferentculturesishelpingtheirstudentsprepareforinternationalcareersastheyworktogetherandnavigatethechallengesglobalteamscanexpecttoexperience.

Corporatepartnershipsalsoallowforadiversityofnationalitiesandpurposes.ProfLiuandLoadestelloftheirpartnershipwiththeBMWFoundation,whichhelpsESMToffertenscholarshipstodisplacedwomenfromUkrainetostudyfortheglobalonlineMBA–upskillingthattheycaneventuallytakebacktoUkrainetohelprebuildthecountry.AnotherpartnershipthatESMThasmadetodiversifyitsprogrammeiswithAllianzInsurance,whichsponsors10studentseachyear,ofwhichsevenaresocialentrepreneursthatgettheirglobalonlineMBAsponsored.ONSUCCESSMostpeople,ifnotall,startinganMBAoreventhinkingaboutstartingonearepeoplewhohaveahighdrivetowardsuccessintheirprofessionallife.SoweconcludebysharinghowLoadesandLiudefinesuccess.Loadessaysthat,forher,successis“whenIseeourstudentstransformthroughtheirlearninganddevelopment.BecauseIthinkeducationisuniqueinitsabilitytogenuinelytransformlives.Andseeingourstudentsdothat,that'swhatgetsmeoutofbedinthemorning.”ProfLiusays:“Ihaveaveryshortanswer.Helpingotherstosucceed.That'sit.”8 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022EDUCATIONNEXT-GENEDUCATION:TeachingHumansHowtoThriveinaWorldofIntelligentMachinesbySeanCuleyInJuly2022,Ihadthepleasureofpresentingakeynoteon“thefutureofwork”toover200headteachersattheDeltaAcademiesTrustconferenceintheUK.Thebackgroundoftheattendeeswassomewhatdifferentfrommyusualaudienceofbusinessandsupplychainleaders,andthisledtoadifferentsetofquestions,mostlyfocusedonhowthey,aseducators,couldstayrelevantinthisworldofconstantdisruptionandexponentialtechnologicaladvancement.Thequestionsaskedincluded:“Howshouldwebestpreparethenextgenerationofstudentsforaworldthatisunknownandforjobsthatmaynotyetexist?”“YoumentionedthattechcompaniessuchasGoogle,Meta,andApplearedevelopingtheirownacademicinstitutionstotraintheirfutureworkforce.Howdoweaspubliceducatorscompete?”“HowdoIinspiremystudentsandmotivatethemtorealisethedangerandtakeactiontolearntheseskillsnow?Ihavestudentswhosegrandadwasaplumber,dadwasaplumber;andtheyassumetheywilljustbecomeaplumber,too.HowdoIgetthemtoaspiretobemore?"“Howlongdowehavebeforewearereplacedbymachines?”10 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022Whataretheskillsneededtobecomeentrepreneurial?Howcouldtheycreateapremiumvaluepropositionbyprovidingalevelofserviceandqualitythatsetsthemapartfromthecompetition?Theplumberquestionmademechucklebecause,inmybookTransitionPoint:FromSteamtotheSingularityi,Ispecificallyuseplumbingasanexampleofoneofthejobsthatareverydifficulttoautomateaway!Whilema-chinescanmakealmosteverythingaplumberuses,wearedecadesawayfromroboticplumb-ers.Plumbersarealsoinhighdemand,especial-lyintheUK,asyoungpeoplewereencouragedtogotouniversityratherthantotechnicalcolleges

(mostofwhichwerecloseddown),creatingaglutofsocialmediaadministratorsandmarket-ersbutsuchashortageofskilledtradespeoplethattheUKneededtoimportskilledlabourfromabroad.Iadvisedtheteacherthatperhaps,rath-erthanpersuadinghisstudentsnottobecomeaplumber,heshouldinsteadencouragethemtoexaminehowtheycouldbecomethebestplumberpossible,explorewhatmakesanexcel-lentplumberversusanaverageone,andinspirethemtocreateasuccessfulplumbingbusinessandgrowitsothatitwasnotsolelyreliantonhisownlabour.Whataretheskillsneededtobe-comeentrepreneurial?Howcouldtheycreateapremiumvaluepropositionbyprovidingalevelofserviceandqualitythatsetsthemapartfromthecompetition?Howcouldyouinspirethemtogrowasuccessfulplumbingbusiness,ratherthanjustbea 11EDUCATIONOtherquestionsraisedtheissuethattherewasanapparentgapbetweenthesubjectstheywereteachingintheirschoolsandtheskillsbusinessesneededmovingforwards–acaseofindustrial-ageeducationinadigitalworld.Oneoftheheadteachersfreelyadmittedthatteachingstylesandcontenthadchangedlittleinthelasttwodecadesandthatmykeynotehadscaredhimbecauseithighlightedjusthowfarbehindtheeducationcurriculumhadfallen.Thedawningrealisationthatthesubjectstheyteach,andinmanycasestheirownpersonalknowledge,areoutofdateandnolongerrelevant.WHATSHOULDEDUCATIONFOCUSON?ThequestionIwasaskedmostattheeventwasavariationof,“Ifwedon’tknowwhatthejobs

knowledgeisinstantlysearchableonapocketdevicethatvirtuallyeverystudentowns?Theindustrial-ageeducationmodelwasdesignedtomass-manufactureworkersintothestableandpredictableworldoflong-termcareersandmassemployment.However,theworldweliveinnowisnolongerstableandpredictable;itisvolatileanduncertainandwillremainsomovingforwards.Whichexplainswhythequestionsaskedofmewerereallyvariationsof,“Howdoweensurethatourstudentsleavetheeducationsystemwiththeskillsneededtoattracttheattentionofemployers?”ButI’mnotsurethisistherightquestion.Therightques-tion,inmymind,is,“Howdoweensurethatstudentsleavetheeducationsystemwiththeskillsneededtobecomethemasteroftheirowndestinyandhaveasuccessfullife?”This,Ithink,isthebetterquestion,becauseitopenssomanymoreopportunitiesforboththeeducatorandthestudent,freeingthemfromarigidfocusonindustrial-ageskillsandinsteadallowingthemthefreedomtocreatedigital-agemindsets.Therightquestion,inmymind,is,“Howdoweensurethatstudentsleavetheeducationsystemwiththeskillsneededtobecomethemasteroftheirowndestinyandhaveasuccessfullife?”ofthefutureare,andthereforewhatskillsthosejobswillneed,howdowedecidewhattoteachourstudents?”Ithoughtaboutthisonthelongdrivehome,ponderingthequestionastowhateducatorsshouldteachinaworldwherethefuturelooksnothinglikethepast,wherethejobstheirstudentswilllikelybecompetingfordonotyetexist,andthusthespecificskillsthatemployerswillseekareunknown.Howdostateeducationsystemscompeteinaworldwhereall

OPENINGMINDSTOTHEOPPORTUNITIES;PREPARINGTHEMFORTHEJOURNEYInmybookTransitionPoint,thereisasectioncalled“ATaleofTwoMindsets”,whereIdetailhowthedigitalageisprovidingpeoplewiththeoptionoftwofutures,theselectionofwhichisprimarilydependentontheirmindset.Thefirstfutureisoneofunbridledopportunity,thesecondunlimiteddistraction.Fortheveryfirsttime,weareinaworldwhereyourabilitytoeducateyourselfisnotdependentonyourfamilybackground,wealth,orgeography.Theschoolteacherorprofessorisnolongerthefontofallknowledge.Thedigitalagehasclearedthatbottleneck,providinginstantaccesstoawholeseriesofonlineeduca-tionproviders,suchasCoursera1,FutureLearn2,Udemy3,andKhanAcademy4,enablingpeopletoinvestigateandlearnaboutalmostanything12 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022theyareinterestedin.Wanttoknowaboutquantumphysics?Courserahas25courses5onthesubject,nearlyallprovidedbytheworld’sbestuniversities,mostofwhicharefree,andallofwhichcanbeaccessedatatime,location,andspeedthatsuitsyou,nottheprovider.Wearealsolivinginatimewhereyoucanstartupabusinesswithjustyourlaptopandyourtime,freefromthesignificantcapitalexpendi-turethatsettingupanenterpriserequired,andwhichbecamesuchabarrierintheindustrialage.NolongerdoentrepreneurialpeopleneedFortheveryfirsttime,weareinaworldwhereyourabilitytoeducateyourselfisnotdependentonyourfamilybackground,wealth,orgeography.

thepermissionofbanksbeforetheycanactontheiraspirations.Mostofthetoolsandsoftwarenecessarytorunabusinessarenowavailableasarentableservice,allowingyoutoscaletheseupasrequiredorasyourfinancesallow.Yetwearealsoatatimewheremorepeoplethaneverfeellost,depressed,anddirection-less,andthedouble-edgednatureoftechnologymeansthat,aswellasprovidingmoreoppor-tunity,thesenewdigitaltoolsandplatformsofferrabbitholesdownwhichpeoplecanlosethemselves,theirtimeconsumedwithoutgener-atinganythingofvalue.HoursspentscrollingnonsenseonTikTok,watchingYouTubevideos,orplayingonlinegames.Andaswehurtletowardsthemetaverse,andthelinebetweenwhatisrealandwhatisnotblurs,youcanseehowpeoplecouldbecomelostinaworldofdistraction,devoidofaspiration,andgainingwhatlittlefulfilmenttheyhavefromachievingvirtualgoalsinavirtualworldwithvirtualfriends.Ahikikomori6lifeawaitsfartoo 13EDUCATIONHowever,thosewiththerightmindsetcanusetheseverysameplatformsforopportunity,notdistraction,takingadvantageofthemtobroadcasttheirpassion,skills,orknowledgeandattractanaudienceofpeoplewholikewhattheydoandprovidethemwithanincomethroughclicks,views,sponsorship,andproductpurchases.FromvideostreamerstoYouTubecontentcreators,peoplehavebeenabletobuildTocompeteinaworldofmachines,Ibelieveweneedtoteachouryoungpeopleskillsthatareuniquelyhumaninawaythatmakesthemmorelikelytobeabletocraftalifeoftheirchoosinginthecomingdecades.

afanbaseandcreateacareerdoingwhattheylove–somethingthatwouldneverhavebeenpossiblepreviously.Sopeoplenowhaveachoicewhethertodedi-catetheirtimetobecomingacreatororbeingaconsumer,tousethesetoolsandplatformstoenhanceandeducatethemselves,orjustbeentertainedbythem.Anditisinunderstandingthatthisisachoice–acriticalone–andthatitisbothinyourbestintereststomaketherightchoiceandwithinyourcapabilitiestodothis.Helpingstudentstomakebetterchoicesandfindtheirpassioninaworldoflimitlesschoicebutlimiteddirectionshouldthereforebeattheheartoftheeducationjourney.ACURRICULUMFORTHEFUTURESohowcanwehelptheseeducatorstoanswertheprimaryquestion,“HowdoIensurethatmystudentshaveasuccessfullife?”Ibelieveitisinteachingthemtheskillstodevelop14 THEEUROPEANBUSINESSREVIEW NOVEMBER-DECEMBER2022andhonetheabilitytobecomethemasteroftheirowndestinyandnotavictimofcircum-stances.Toanswerthatquestion,Iconsideredmyeducationandthatofmychildrenandthenlookedforwardtowhatwascomingdowntheroad.WhatdoIthinkwouldhavehelpedmychildrenandmetobemoresuccessfulinlife,andwhatdoIthinkwouldhelpfuturegenerations?Tocompeteinaworldofmachines,Ibelieveweneedtoteachouryoungpeopleskillsthatareuniquelyhumaninawaythatmakesthemmorelikelytobeabletocraftalifeoftheirchoosinginthecomingdecades.Thereisobviouslytheneedtoprovidethehighest-possibleteachinginthebasics(theabilitytoreadwell,writewell,anddobasicarithmetic),butitisalsoimportanttounderstandscientificprinciples,gainanunder-standingofsocietyanditshistory(bothgoodandbad),andlearnconceptssuchaspsychologyandphilosophy.However,herearetheadditionalsubjectsIfeelwouldprovidefuturegenerationswiththebestchanceofbeingsuccessfulinthedigitalage:

MindsetdevelopmentNext-generationtechnologyanddatascience/analysisCriticalthinking,decision-making,andrationalityProblem-solving,first-principlesanalysis,solutionsimplification,andsystemsthinking.Innovation,designthinking,andcustomer-centricityCircularity–circularthinking,businessmodels,supplychains,andeconomyLifeskills–communication,collaboration,timeandmoneymanagement,adaptability,entrepreneurship,andhowtocreateandmaintainhealthyrelationshipsanddevelopapositiveself-image.Ratherthangothrougheachoneofthese(fartoolongforasinglearticle,butImightdothisinthenexteditionofTransitionPoint),I’llexpandonthefewthatIthinkwillbeparticularlyusefulinthecomingdecades.WHYMINDSETSCOMEFIRSTIthasbeenoveradecadesinceIfirstreadCarolDweck'sworkonfixedandgrowthmindsetsand,duringthoseyears(especiallyspeakingasaparentwhosesonshavegrownupduringthatperiod),I’vecometorealisejusthowimportantitistothelong-termsuccessandhappinessoftheindividualtolearnhowtotransformafixedmindsetintoagrowthone.Fixed-mindsetpeoplethinkthatintelligenceisfixedandstrugglingisasignofweakness,whereasgrowth-mindsetpeoplebelievethatintelligencecanbedevel-opedandacceptthestruggle,becausetheyrealisethatthisisthemostimportantpartofthelearning 15EDUCATIONEducationhastobemuchmorethantheacquisitionofknowledge;itmustcreateagenerationwhowillinglyseektoputthemselvesintosituationswheretheyareuncomfortableandoutoftheircomfortzone,andacceptthatsuccessrequireseffortanddisciplinedexecution.Fixed-mindsetpeopleareoftenincrediblysmartbutrarelyachievetheirtruepotential,becausetheyavoiduncomfortablesituationswheretheyfeelexposedorwherefailureisanoption.They’drathernottrythantryandfail.Thisisanawfulcombination,becauseitleadstoalifeoffrus-tration;youendupknowingyouwerecapableofmuchmore,butyoujustcouldn’tmotivateyourselftoputthosesmartstogooduse.Inthisworldofendlessopportunity,helpingstudentstoexplorewhattheyarepassionateaboutwhilealsoinvestigatingandexploringwhattheyneedinordertoturnthatpassionintoaviableandfulfillingfuturewouldbeessentiallifeskills.Thereisgreatvalueinteachingstudentshowtodevelopagrowthmindset,onethatvaluescontinuouslearning,wheretheyrealisethattheeffortexpendedisitsownreward.Inaworldwhereeverythingissearchableinaninstant,whereeducationandentrepreneurshiphavebeendemocratised,wherealmosteveryques-tioncouldbeansweredsimplybyaskingSiri,Alexa,oryourownpersonaldigitalcompanion,thentherealskillisinknowingwhatquestionstoask.Yet,askingaquestionrequiresanelementofcuriosity,awillingnesstoacceptnotknowing,andadesiretofindouttheanswer.Knowing“whytolearn”andinspiringthemto“wanttolearn”ismoreimportantthan“whattolearn”.Withouta“why”anda“want”,the“what”hasnopurpose.

Educationhastobemuchmorethantheacqui-sitionofknowledge;itmustcreateagenerationwhowillinglyseektoputthemselvesintositu-ationswheretheyareuncomfortableandoutoftheircomfortzone,andacceptthatsuccessrequireseffortanddisciplin