今天我們?nèi)绾谓陶Z(yǔ)法？(上外立泰2012秋)課件

今天我們?nèi)绾谓陶Z(yǔ)法？孫毅Withoutgrammarlittlecanbeconveyed,withoutvocabularynothingcanbeconveyed.

—Wilkins,1972語(yǔ)法與母語(yǔ)學(xué)習(xí)1、習(xí)得(acquisition)與學(xué)得(learning)習(xí)得是指幼兒在非教學(xué)條件下主動(dòng)地獲得母語(yǔ)的過(guò)程。學(xué)得是人習(xí)得母語(yǔ)之后有意識(shí)、通常是在教學(xué)環(huán)境里學(xué)得的第二外語(yǔ)的過(guò)程。2、母語(yǔ)的習(xí)得不需要語(yǔ)法的支撐。1）有研究資料料表明，在美國(guó)出生的幼兒到了五歲習(xí)得了全部的英語(yǔ)發(fā)音，掌握了基本的語(yǔ)法，用于交際的詞匯量也多達(dá)2200多個(gè)；還能分辨常用詞語(yǔ)的歧義并能進(jìn)行得體地交際。到了5-10歲，他們的語(yǔ)音和語(yǔ)法已無(wú)多大進(jìn)展。不斷地觀察、試探、修正，接近完整，最終說(shuō)出正確的表達(dá)。Nowantsomefood.Inowantsomefood.Idon’twantnofood.Idon’twantanyfood.Child:Nobodydon’tlikeme.Mother:No,say“Nobodylikesme.”Child:Nobodydon’tlikeme.Mother:Nowlistencarefully,say“Nobodylikesme.”Child:Oh,nobodydon’tlikesme.幼兒會(huì)按照自己的認(rèn)識(shí)過(guò)程來(lái)習(xí)得語(yǔ)言的正確表達(dá)，表層的糾錯(cuò)是不起作用的。Practicemakesperfect.HelenKellerandherteacherAnnSullivanHelenKeller:(1880~1968)TheStoryofMyLifeAnnSullivan:(1886~1936)3）海倫·凱勒（HelenKeller）的奇跡7.Shebegananewlife---shewasabletocommunicatewithotherpeoplebywritingintoherhand.8.Shewasabletofinishhercollegeeducationwithherteacher.9.SheevenlearnttospeakEnglishandgavespeechestocollegestudents.習(xí)得:潛意識(shí)無(wú)正規(guī)講授無(wú)計(jì)劃無(wú)教材自然環(huán)境學(xué)得:有意識(shí)有講授有計(jì)劃有教材無(wú)自然環(huán)境1）學(xué)得與否決定于學(xué)生的需要和動(dòng)機(jī)。幼兒習(xí)得母語(yǔ)的主動(dòng)性和積極性來(lái)自說(shuō)話的需要，這是一種本能的需要。學(xué)習(xí)外語(yǔ)的中學(xué)生卻難于具有同等的主動(dòng)性和積極性，即使有較高的學(xué)習(xí)英語(yǔ)的主動(dòng)性和積極性也不容易持久。所以在教英語(yǔ)課時(shí)，特別是在講授英語(yǔ)語(yǔ)法的時(shí)候，我們應(yīng)該采用多種不同的教學(xué)方法來(lái)激發(fā)、培養(yǎng)和保護(hù)學(xué)生學(xué)習(xí)英語(yǔ)的主動(dòng)性和積極性。2）學(xué)得與否是由教學(xué)決定的。幼兒的母語(yǔ)習(xí)得是直接的認(rèn)識(shí)過(guò)程，它來(lái)自生活的語(yǔ)言環(huán)境。而我們學(xué)生的英語(yǔ)學(xué)得來(lái)自于英語(yǔ)的教學(xué)過(guò)程，其中包括教材的質(zhì)量、教學(xué)思想、教師的教學(xué)水平、教學(xué)方式、教學(xué)手段等因素，當(dāng)然，語(yǔ)法教學(xué)也包含在內(nèi)。3）學(xué)得的質(zhì)量取決于語(yǔ)言環(huán)境。幼兒習(xí)得母語(yǔ)有著理想的語(yǔ)言環(huán)境，而外語(yǔ)的學(xué)得則是在非目的的語(yǔ)言環(huán)境中進(jìn)行的。2.“習(xí)得+學(xué)得”是英語(yǔ)教學(xué)的關(guān)鍵所在。1）有計(jì)劃地學(xué)得與無(wú)計(jì)劃的習(xí)得相結(jié)合。2）使英語(yǔ)的課堂教學(xué)交際化3）重視感情投入，建立師生之間的平等合作關(guān)系，提高學(xué)生的主體意識(shí)，寓樂(lè)于學(xué)，以增強(qiáng)他們學(xué)習(xí)英語(yǔ)的目的性和主動(dòng)性。語(yǔ)法是系統(tǒng)的語(yǔ)言規(guī)則，包括詞法和句法規(guī)則。我們是否要教語(yǔ)法？如何教語(yǔ)法？

如何有效地教語(yǔ)法？

如何把語(yǔ)法教得有趣？語(yǔ)法教學(xué)關(guān)注功能function形式form應(yīng)用use情態(tài)助動(dòng)詞完成時(shí)2010年5月復(fù)旦中學(xué)教學(xué)研討課本課的教學(xué)目標(biāo)情態(tài)助動(dòng)詞完成式表猜測(cè)的功能情態(tài)助動(dòng)詞完成時(shí)表后悔的功能Mysisterlaughed:

“Youcouldn’thaveseenaghost,because

therearen’tanyghosts,youmusthavedreamedofit.”

Mymothersaid,“Dear,youcouldhaveseentwofirefliesrestingcloselyonabranchandglowingcoincidentallytogether.”Mydadsaid:“Youmighthaveseenacatwithitseyeswideopen,butyou’dbettergoandhavealookindaytime.”StoryofMr.Peterson

Icouldhavelearnedsinging,butIdidn’t.

IcouldhavereadmorebookswhenIwasinprimaryschool,butIdidn’t.WhenIwasinhighschool,Icouldhavelearnedmore,butIdidn’t.Ishouldn’thavesmoked,butIdid.WhenIfoundthatshewasinterestedinme，Ishouldhavesaidyestothegirl,butIdidn’t.DidMr.Petersonlearnsingingwhenhewasyoung?Why？Didhereadalotinprimaryschool？Whathappened？Whatdidhelearntodoinhighschool?Didhemarrytheprettygirl?Step2Icouldhavelearnedsinging,butIdidn’t.

IcouldhavereadmorebookswhenIwasinprimaryschool,butIdidn’t.

WhenIwasinhighschool,Icouldhavelearnedmore,butIdidn’t.

Ishouldn’thavesmoked,butIdid.

WhenIfoundthatshewasinterestedinmeIshouldhavesaidyestothegirl,butIdidn’t.WhatfeelingdoesMr.Petersonhave?Whatfeelingisthemodalperfectinthisstoryusedtoshow?Inthemodelperfecthereusedtoshowthefeelingofregretortoguesssomethingthathappenedinthepast?Step3Icouldhavedonesomething,butIdidn’t.Instead,I…Ishouldn’thavedonesomething,butIdid.I…Ishouldhavedonesomething,butIdidn’t.Instead,I…TalkwithyourpartneraboutyourregretsbyusingthegivenstructuresStep4Changethesentencesintomodelperfect.Followtheexamplebelow.Example:It’sapitythatwedidn’tgototheseasidelastsummer.Weshouldhavegonetotheseasidelastsummer.Itwasn’tnecessarythatyoulentmeyourcar.Iwantedtolearnhowtoplaythepiano,butIdidn’t.Lucystoodonthebrokenchair,soshefelldownandgotherarmbroken.Peterdidn’treviewhislessonlastnight.Instead,hewenttothemovie.Nowhedoesn’tknowhowtoanswerthequestion.MumtoldJacktotakeanumbrellawithhim,buthedidn’t.Later,hewascaughtintherainandgotafever.Jane_______tothepartylastSaturday,sinceshewassickalltheweekend.Yousee,herillnessisgettingworse.couldn’thavegone B.mustn’thavegoneC.shouldn’thavegone D.mighthavegone定語(yǔ)從句的語(yǔ)法功能設(shè)計(jì)一RelativeClauseTheboybringsmethebookwhichisontheteachers’desk.

Theboybringsmethebookwhichisontheteachers’desk.

那個(gè)男孩把（老師講桌上的）書(shū)拿給了我。

Theboygivesthebooktothegirlwhoissittingbehindhim.

Theboygivesthebooktothegirlwhoissittingbehindhim.

那個(gè)男孩把書(shū)給了（坐在他后面的）女孩。TheboyputsthebookonthehandwhichIusuallyusetowrite.

這個(gè)男孩把書(shū)放在了（我通常用來(lái)寫(xiě)字的）手上。Shegivesthebooktotheclassmatewhomshelikestotalkwith.

她把書(shū)給了（她愿意一塊兒玩的）同學(xué)。Shegivesthebooktothegirlwhosehairisthelongestintheclass.

她把書(shū)給了（班上頭發(fā)最長(zhǎng)的）女孩。Theboybringsmethebookwhichisontheteachers’desk.

TheboyputsthebookonthehandwhichIusuallyusetowrite.

Theboygivesthebooktothegirlwhoissittingbehindhim.

Shegivesthebooktotheclassmatewhomshelikestotalkwith.

Shegivesthebooktothegirlwhosehairisthelongestintheclass.Theboybringsmethebookwhichisontheteachers’desk.

TheboyputsthebookonthehandwhichIusuallyusetowrite.

Theboygivesthebooktothegirlwhoissittingbehindhim.

Shegivesthebooktotheclassmatewhomshelikestotalkwith.

Shegivesthebooktothegirlwhosehairisthelongestintheclass.1.Theman___isplayingguitarismydentist.

2.Ilostthebook___IborrowedfromJane.

3.Thelady___uncleisalawyerissittinginthecorner.

4.Thegentleman___youmetjustnowistheheadmasterofmyschool.

5.Thecar___hitthetreeisaVolkswagen.設(shè)計(jì)二psychiatrist

plumber

inertia

leopard

Apsychiatristisadoctorwhostudiesandtreatsmentalillness.

Aplumberisapersonwhosejobistofitandrepairthingssuchaswaterpipes,toilets,etc.

Inertiaisapropertyofmatterbywhichitcontinuesinitsexistingstateofrestoruniformmotioninastraightline,unlessthatstateischangedbyanexternalforce.

AleopardisananimalthatlookslikealargecatandhasyellowfurwithblackspotsandalongtailandthatliveinAfricaandsouthernAsia.

Apsychiatristisadoctor

who

studiesandtreatsmentalillness.

Aplumberisapersonwhose

jobistofitandrepairthingssuchaswaterpipes,toilets,etc.

Inertiaisapropertyofmatterbywhichitcontinuesinitsexistingstateofrestoruniformmotioninastraightline,unlessthatstateischangedbyanexternalforce.

AleopardisananimalthatlookslikealargecatandhasyellowfurwithblackspotsandalongtailandthatliveinAfricaandsouthernAsia.

nurse

clock

police

blackhole

driverNurseisaperson______jobistotakecareofsickorinjuredpeople,usuallyinahospital.

Clockisaninstrument______isusedtomeasureandshowingtimeinaroomoronthewallofabuilding.

Policeisanofficialorganization______jobistomakepeopleobeythelawandpreventandsolvecrime;thepeoplewhoworkforthisorganization.

Ablackhole,accordingtothegeneraltheoryofrelativity,isaregionofspace______nothing,includinglight,canescape.

Adriverisaperson______drivesavehicle.

1.Blacksmith2.refrigerator3.laptop4.kangarooA.tobeartificiallykeptcoolandusedtostorefoodanddrinkB.tomakeandrepairthingsmadeofiron,especiallyhorseshoesandfarmtoolsC.livesinAustraliaandmovesforwardbyjumpingonitsbacklegsD.workwithbatteryandbeeasilycarriedasmallcomputerapersonalargeanimalanappliance倒裝的復(fù)習(xí)與操練Step1Tellthestudentsastoryandaskthemtotrytorepeatthestory.Longtimeago,therewasamountain,Onthetopofthemountainlayatemple,Beforethetemplewassleepingadog,Inthetemplestoodabigchair,Onthechairsatanoldmonk,Themonkwassaying,“Longtimeago,therewasamountain,Onthetopofthemountainlayatemple,Beforethetemplewassleepingadog,Inthetemplestoodabigchair,Onthechairsatanoldmonk,Themonkwassaying,“Longtimeago,therewasamountain,……

Askstudentswhatgrammarstructureappearshererepeatedly.Makesurethatthestudentsfirmlyknowthebasicstructureoftheinversionhere.Then，Askoneortwostudentstorepeatthestory.Step2Beforestudents’writing,dividetheclassintothreegroups,GroupA,B&Candaskeachgrouptowriteprepositionalphrasesusedasanadverbialofplace,verbsorpersonsoranimalsineachcolumn.GroupAGroupBGroupCPrepositionalphraseVerbApersonorananimalorathingonthetable…walk…abear…Step3Groupthestudentsagain,5-6ineachgroup.Beforethestudents’writing,showthemoneortwomoreexamplesaccordinglywrittenbyotherstudents.Longtimeago,thereisalake,Bythelakeranadeer,Onthelakefloatedaboat,Undertheboatswamsomefish,Intheboatsatagirl,AninterestingstoryShewasreading,TheStorygoesthatlongtimeago,therewasalake,Bythelakeranadeer,Onthelakefloatedaboat,Undertheboatswamsomefish,Intheboatsatagirl,Aninterestingstoryshewasreading,TheStorygoesthatlongtimeago,therewasalake,……Inaforeigncountry,thereisavalley,Throughthevalleyrunsariver,Bytheriverspreadsaforest,Intheforeststandsahouse,Inthehouseissleepingacat,Tom,NearTomisabigcoach,OnthecouchiswatchingTVamouse,Jerry,TheTVisshowingthatinaforeigncountry,thereisavalley,Throughthevalleyrunsariver,Bytheriverspreadsaforest,Intheforeststandsahouse,Inthehouseissleepingacat,Tom,NearTomisabigcoach,OnthecouchiswatchingTVamouse,Jerry,TheTVisshowingthatinaforeigncountry,thereisavalley,……定語(yǔ)從句的復(fù)習(xí)與鞏固Love

Loveiseternal.Whatislove?

Whatdoyouthinkoflove?Somesaylove,itisariverSomesaylove,itisarazorIt’stheheartafraidofbreakingIt’sthedreamafraidofwakingIt’stheonewhowon’tbetaken,Andthesoulafraidofdyingthatleavesyoursoultobleed.whocannotseemtogive.thatneverlearnstolive.thatnevertakesthechance.thatneverlearnstodance.thatdrownsthetenderreed.Somesaylove,itisariverthatdrownsthetenderreed.Somesaylove,itisarazorthatleavesyoursoultobleed.Somesaylove,itisahunger,anendlessachingneed.Isaylove,itisaflower,andyou,it’sonlyseed.It’stheheartafraidofbreakingthatneverlearnstodance.It’sthedreamafraidofwakingthatnevertakesthechance.It’stheonewhowon’tbetaken,whocannotseemtogive,Andthesoulafraidofdyingthatneverlearnstolive.Somesayloveisamoonthatgiveshopetolifelikea_____.Somesayloveisjokethatbringsreaders______.Somesayloveisawaythatbelongstopeoplewhodareto_____.Isayloveisahandfulofsandthatlosesmoreeasilyifheldtoo_____.lightdelightfighttightGroupWorkWorkingroupstothinkofacoupleofsentencesaboutlovewithrhythm.Thensharethelyricsaboutlove,andfindoutthemostbeautifulone.Somesaylove,itisthecrystalshoesthatbringatrueCinderellatotheprince.Somesaylove,itissevendwarfswhohelpSnowWhitefindhertruehappiness.Somesaylove,itisthekissthatawakesthesleepingBeautyfromthepeace.Isaylove,itisthespellthatmakesMermaid,inforeversilence.It’sthePrinceFrogwhowon’tbereleaseduntilhegetsakiss.It’stheBlackSwanwhohastostayinthedarknessbeforelovearrives.It’sthetearthatPrinceHappinessshedsforhiscitizens,AndthesongthattheNightingalesingsforthekissshenevergets.GroupWorkWorkingroupstowritesomethingaboutwhat“mother/friend/hero”is,usingthefollowingpattern.Mother/Friend/Herois…that/which/who…定語(yǔ)從句操練和鞏固2Step1Mother’sstoryWhenyoucametothisworld,sheheldyouinherarmsandthoughttoherselfthatshewouldgiveyou____________________（她所擁有的一切。）Whenyouwere1yearold,shewasbusydoinghousework.Thenthemomentcame__________________________________(你第一次叫媽媽),andyoumadehercrywithjoy.everything/all(that)shehad

WhenyoucalledherMamaforthefirsttime

Whenyouwere2yearsold,shestoodbythesideofyourlittlebed__________________________(你正在睡覺(jué)的),singingsongssoftly.Whenyouwere3yearsold,shecelebratedyourbirthdayandsentyouthefirstbirthdaypresent____________________(傳遞著她濃濃愛(ài)意的第一份生日禮物)Whenyouwere4yearsold,shegaveyousomecrayons___________________________(一些你可以用來(lái)畫(huà)畫(huà)的那筆).Butinstead,youcolouredyourdiningroomwiththem.Where/onwhichyouweresleeping

thatdeliveredherdeeplovewithwhichyoucandrawpicturesWhenyouwere6yearsold,shewalkedyoutoschoolandleftyouataschool________________________________(社區(qū)內(nèi)最好的一所學(xué)校).Whenyouwere12yearsold,shewarnedyounottowatchthosemeaninglessTVshows,butyoudidn’tunderstandthereason___________________(她這么做的理由)andclosedyourdoorinherface.whichisthebestinyourneighbourhoodforwhich/whyshedidsoWhenyouwere18yearsold,shedroveyoutotherailwaystation,butyougotonthetrainexcitedly,anddidn’tevennoticethewomanbehindyou_______________________(你身后那個(gè)眼里噙滿淚水的女人).Whenyouwere30yearsold,shecalledyou,askingabouthergrandbabyandofferingthehelp________________(你正需要的幫助),butyoudidn’tevenaskaboutHERhelp.whoseeyeswerefilledwithtears(that)youjustneededWhenyouwere40yearsold,shefellillandneededyourcare,butyouwerebusywithyourwork,complainingabouttheburden__________________________________(父母為孩子增加的負(fù)擔(dān)).Andoneday,sheleftyouforever.Gonearethedays_________________(她在你身邊的日子一去不復(fù)返了).___________________________________(你唯一能做的就是記住她曾經(jīng)為你帶來(lái)的幸福).that/whichparentshadaddedtotheirchildrenWhensheiswithyouTheonlythingthatyoucandoistorememberthehappiness(that/which)shebroughttoyouStep2ReadthestoryagaintoappreciateMother’slove.Talkaboutyourownunforgettablememories,beginningwithsentence“WhenIwas…yearsold,…”Presentyoustorytoyourpartner.Step3Writealettertoyourmother.Startlikethis:Dearmother,Inthewholeprocessofmygrowingup,you’vedevotedallyourlovetome.TodayIwanttotakethisopportunityto…Sentencestructuresforreference:Istillremembertheday(s)…Iwillneverforget…Thereason(why…)isthat…AllthatIwanttosayis…PresentPerfectTenseSincethepresentperfectisusedtotalkaboutexperiences,thepossibilityforactivitiesisasendlessasthatofexperiencesthathumanbeingscanhave.

Haveyouever…?

questionnairesCinemaexperiences

Haveyouevermetamoviestar?Haveyoucriedinacinema?Haveyouleftthecinemabeforethemovieended?etc.

Computer

experiences

Haveyoueverbeeninavideoconference?Haveyoueverhadacomputervirus?HaveyoueverusedanInternetchat?etc.

Healthexperiences

Haveyoueverspentanightinhospital?Haveyoueverbrokenabone?Haveyoueverhadanoperation?etc.

Schoolexperiences

Haveyouevercheatedonanexam?Haveyoueverhadacrushonateacher?Haveyoueverplayedtruant?Haveyouevercopiedhomeworkfromsomeoneelse?etc.Whynot?

questionnairesTotalkaboutanactionthathappenedinthepastbutthathasrelevancenowBecauseI’veseenitahundredtimes!BecauseI’vereadit!BecauseI’vefinishedmywork!BecauseI’venevermethim!Whydon’tyouwanttoseeMissionImpossible2?Whydon’tyouhaveyourbooktoday?Whyareyousittingtheredoingnothing?Whydon’tyouaskhimout?BecauseI’ve…BecauseIhaven’t..Timeline1971–HarryisborninLondon.1976–HarryandhisfamilymovetoKuwait.1988–HarryfinishesschoolandstartsworkingforanCleanoil,anAmericanoilcompany.1996–HarryispromotedtomanageratCleanoil.1997–HarrymeetsAmina.2000–HarryandAminagetmarried.2001–HarryJr.isborn.MakesentencesaboutHarry’slifeuptonow.Usethewords.Harry/live/inKuwait.HarryhaslivedinKuwaitfor28years.PastPerfectTensebornTimeLine19991994cametoShanghai1945WWIIendedborn1970Whenyouwereborn,IhadalreadystayedinShanghaifor5years.WhenIwasborn,the2ndWorldWarhadended25yearsearlier.創(chuàng)設(shè)情境展開(kāi)引導(dǎo)。在情境中應(yīng)用，在情境中感悟。定語(yǔ)從句的復(fù)習(xí)與操練3Step1Completethefollowingletterfromyourpenfriend,usingrelativepronouns.DearLinIreceivedtheletter____yousentmelastweek.Thankyouforsendingmethephotos_____remindmeoftheChineseSpringFestival.Howarethosefriends_____IcametoknowatSue’sparty?Istillrememberthetallgirl_____umbrellaImistookandhowIwasallowedtokeepitasagift.Lasttimeyouaskedaboutthemeaningofbuffalowings.Actually,buffalowingsarechickenwingsanddrumsticks_____arefriedonoil.Afterbeingfried,theyarecoveredinaredhotpeppersauceandbutter.Theusualplaces_____sellbuffalowingsarebars.Iespeciallylikethebuffalowingsfrom“farmer’sArms”,_____sauceissohotandspicythatImustdrinkcoldbeertocooloffmymouth.Bytheway,IhaveboughttheEnglishbook_____youwant.Myfatherhasaskedhiscolleague,_____isleavingforShanghainextweek,tobringittoyou.HowIwishwecouldmeetagainsoon!BestwishesVivianStep21.Inpairs,discusswhatkindofpenfriendyouwouldliketohavebysubstitutingtheunderlinedpartinthegivendialogue.A:Whatkindofpersonwouldyouliketohaveasapenfriend?B:IwouldliketohaveonewhosenativelanguageisEnglish,sowecancommunicateinEnglish.Howaboutyou?C:IprefertohaveonewhohasthesameinterestsandhobbiesasIdo,sowewillhavealottoshare.2.Supposeyouaretalkingwithyourpenfriendaboutwheretogoduringhis/hervisit.Inpairs,completethefollowingdialogue.A:Iamgoingtoshowyouaroundthecity.Anyplaceyouwouldparticularlyliketosee?B:Iwouldliketogotothosesmalltowns__________________________.A:That’sjustwhatIamthinkingof.Anythingelse?B:Placeswhich______________arealsoagoodchoiceatthistimeofyear.A:Oh,yes.Wecantakenicephotosthere.Step3DescribetheplacesofinterestinShanghaibycombiningthesentenceswitheitherphrasesorrelativeclausesasattributes.YuGarden

YuGardenislocatedinthecentreofShanghai’soldcity.Ithasahistoryofmorethan400years.Itcoversanareaof20,000squaremetres.“Yu”meanspeaceandhealthinChinese.ExamplesMetroLineNo.1

MetroLineNo.1isthefirstundergroundinShanghai.Itwasstartedin1993.Itis37kilometerslong.Thereare28stationsalongtheway.TheBund

TheBundisthefirststopformosttravellerstoShanghai.Itisahistoricsite.ItisintheeasternpartofHuangpudistrict.TheBundcontainsalongwalkway.Step4Writeadiarywiththetitle“Adaywithmypenfriend”.Thediaryshouldincludetheinformationaboutyourpenfriends,themeaningoftransportandtheplacesyouhavevisited.

Adaywithmypenfriend

Mypenfriendwho/whom…h(huán)ascometoShanghai.Earlythismorning…

非謂語(yǔ)動(dòng)詞動(dòng)名詞的操練和鞏固Step1Listento“Amanager’sbusyday”andcompletetheschedule.Themanager’sschedule

Getusedtowalkingaroundand________________Setabout_________forthedailyoperationalmeeting

Beginwith________thenightmanager’sreportsand__________ontheemailsGetdownto________operationalmeetingaftercheckingonbreakfastandwalkingthroughtherestaurantAmanager’sbusydayAsahotelmanager,Igetusedtowalkingaroundandsmilingallthetime.Iarriveatthehotelat7:30a.m.everyday.BeforeIsetaboutpreparingforthedailyoperationalmeeting,Ialwaysbeginwithreviewingthenightmanager’sreportsandcatchingupontheemailsthatcomethroughovernight.ThenIcheckonbreakfastandwalkthroughtherestauranttosayhellotoguests.At9a.m.Igetdowntohavingthedailyoperationalmeeting,wherestaffreportonwhathashappenedthenightbeforeandwhatneedstobecaredfor.At9:45Iamveryvisibleandalwaysaroundthehotelmeetingandgreetingstaff.Ihavetopayattentiontoeverythinghappeninginthehotel,everythingfromthetemperatureoftheshowertothevarietyoffoods.Andwehavetobearinmindculturaldifferences.Forexample,theJapanesewantarunningbathandtheAmericansarefinejustwithashower.At1p.m.Ialwayseatwithadifferentmemberofstaff,asthisisavaluablewayoffindingoutwhatisgoingon.From2p.m.to7p.m.therearedifferentmeetingsconcerningalltheaspectsofhoteloperation.Itrytogetthroughalltheworkby7p.m.smilingallthetimepreparingreviewingcatchinguphavingStep2Workingroupsofsixandrole-playadailyoperationalmeetingaccordingtothemeetingmemo.Alsodiscusswhattodowithcustomer’sfeedback.DailyoperationalmeetingmemoCustomer’sfeedback

It’swonderfultoswiminthepoolofyourhotel.Iwasreallyhappytohaveanicedinnerinthecanteen.ThewaterstoppedcomingoutwhenIwastakingashower.Isatonthebalconyandwatchedthesunset.Thatwasreallybeautiful.Howcomfortableitistotakeasunbathonthebeachnearthehotel!Theliftdidn’twork.…Staff’sreport

Thecustomerappreciated…Thecustomerenjoyed…Thecustomerscomplainedabout…Thecustomerpraisedfor…Thecustomerloved…Thecustomercouldn’tstand…Thecustomerhated…Thecustomerdisliked…Thecustomerwasinfavourof……Step3Thestudentactingasthemanagergivesareplytocustomers’feedbackandofferssolutionstotheproblems.Themanager’sreplytoallthecustomersGoodevening,distinguishedguests,Asthehotelmanager,Ireallyenjoyreadingcustomers’feedbackandI’mlookingforwardtoimprovingourserviceby…Oneofthecustomerscomplainedabout…Tosolvetheproblem,Isuggest……PoemWriting

HaircutHaircutWhatIhateabouthavingahaircutisbeingaskedhowIwantitwhenIdon’twantitcutatallWhatIhateabouthavingahaircutisbeingaskedquestionswiththewholeroomlisteningtomyanswers.WhatIhateabouthavingahaircutIsbeingaskedtolookinthemirrorandsayhowIlikeitWhatIhateabouthavingahaircutIsgoingtoschoolandeveryonetellingmeI’vehadmyhaircut.WhatIhateabout…isdoing…PLAYINGBASKETBALLWhatIlikeaboutplayingbasketballishavingfriendsaroundwhileI’menjoyingthegame.WhatIlikeaboutplayingbasketballisbecomingstrongerwhileI’mrunningupanddown.WhatIlikeaboutplayingbasketballisknowingmanystarswhileI’mchattingonlineaboutNBA.WhatIlikeaboutplayingbasketballisbeingtoldI’mcoolbygirlswhileI’mplayinginthecourt.

HOMEWORK

WhatIhateaboutdoinghomeworkisbeingaskedtocopywhatI’velearnedbyheart.WhatIhateaboutdoinghomeworkisbeingtoldthatIcanwatchTVafteritwhileIknowit’llbeendless.WhatIhateaboutdoinghomeworkisoftenbeingtoldthatIhavetodoitagain.WhatIhateaboutdoinghomeworkisfindingoutmostlywhatIhavedonehasnothingtodowiththetest.

BeingaTeacherWhatIlikeaboutbeingateacherIsbeinggreetedforcountlesstimeseverymorning.WhatIlikeaboutbeingateacherisseeingthestudentsleavingwiththeirsatisfyinganswersfrommeWhatIlikeaboutbeingateacherIsbeingabletohave2longvacationseveryyear.WhatIlikeaboutbeingateacherIsknowingthebigprogressmystudentshavemade.WhatIlikeabouthavingcoffeeinthecafeteriaischattingwithmyfriendcomfortablyinthesofa.WhatIlikeabouthavingcoffeeinthecafeteriaisfeelingthenicesmellofcoffeeintheair.WhatIlikehavingcoffeeinthecafeteriaislisteningtothelightjazzmusicIprefer.WhatIlikehavingcoffeeinthecafeteriaisenjoyingreadingfashionmagazineswithoutglancingatmywatchatall.WhatIlikehavingcoffeeinthecafeteriaisseeingelegantyoungladiessittingoppositetomeWithoutsayingaword.Havingcoffee

HavingameetingWhatIhateabouthavingameetingishavingameetingtodiscusswhentohaveameeting.WhatIhateabouthavingameetingisbeingaskedtodowhatIhatedoing.WhatIhateabouthavingameetingisbeingdisturbedfromtimetotimewhenIamdesperateforanap.WhatIhateabouthavingameetingisbeingdismissedwhenIeventuallyfeelwideawaketobeinvolvedinthemeeting.WhatIhateaboutteachers’trainingisitsoccupyingmyvacationwhileIcanhaveajourneyorstaywithmyfamily.WhatIhateaboutteachers’trainingisbeingaskedtoactasastudent,listening,writingandfinishingvarioushomework,whichIaskmystudentstodo.WhatIhateaboutteachers’trainingisbeinggivenaspeechwhichhaslittletodowithourjob,confusingusallthetime.WhatIhateaboutteachers’trainingisbeingaskedtowriteareportaboutthetraining,whichreallymakesmedoubtmyself.Teachers’training

WatchingmoviesWhatIlikeaboutwatchingmoviesisenjoyingthetimeIspentwithastoryofothers.WhatIlikeaboutwatchingmoviesisbeingmovedbythestoriesofotherswhileIcanfindsomethingsimilarinsidemyheart.WhatIlikeaboutwatchingmoviesisexperiencingthelifeIcanneverliveandsufferingthepainIcanneverimagine.

WhatIlikeaboutwatchingmoviesisbeingtoldafterIexperiencedandsuffereditisonlyamovie.HavingajobWhatIlikeabouthavingajobisshoppingon-linewithoutbeingjudged.WhatIlikeabouthavingajobisdoingmyownstuffwithoutbeingbothered.WhatIlikeabouthavingajobislivingalifewithnothingtoworry.WhatIlikeabouthavingajobisgettingpaidwithnoonetoshare.MyWorkWhatIhateaboutmyworkisbeingtoldthatwewillhavemorelessons.WhatIhateaboutmyworkisbeingforcedtovisitstudents’families.WhatIhateaboutmyworkisbeingaskedtohelpotherteacherstosolveproblemsaboutmystudents.WhatIhateaboutmyworkisgoingtoschoolandtheheadmastertellingmeI’vedoneabadjob.WhatIhatemostistobecheated.WhatIlovemostistobepraised.WhatIcherishmostistobeappreciated