【精編匯總版】TheFeedback合集

1、精品文檔合集：【精編匯總版】TheFeedback合集】1/10精品文檔合集：【精編匯總版】TheFeedback合集】1/10【精編匯總版】TheFeedback合集精品文檔合集精品文檔合集：【精編匯總版】TheFeedback合集】2/10精品文檔合集：【精編匯總版】TheFeedback合集】2/10Unit 9 Lesson 3Explain the phrases below by your own languageIts worth a shot.any chance you might reconsider the communication score?But this was

2、 a one-time only thingI would love to help you out, Dan. But, my hands arc tied精品文檔合集：【精編匯總版】TheFeedback合集】3/10精品文檔合集：【精編匯總版】TheFeedback合集】3/10丹和安吉拉在他們的座位上。丹2經(jīng)收到iMoc釆購員的客服評分表格模板，正在電腦上看這份 報告他倡訴安=也評分旳結(jié)果。Dan : Ninety-seven for quality and JI： Au質(zhì)項丨I獲得九卜七分，而技術(shù)支持獲得 ninety-two for technical support. And 九

3、十二分，運輸服務(wù)得八十分!真是好險哪! eighty for delivery! That was close.精品文檔合集：【精編匯總版】TheFeedback合集】3/10精品文檔合集：【精編匯總版】TheFeedback合集】3/10Angela： And communication?Dan : Oh no . Seventy-five , Well ,I only haveone CAR to complete, not two.Angela： Is it too lateor ?Dan: Its worth a shot. Ill call my buyer. Hi, Lisa. I

4、t1 sDanatB&X. I really appreciate you taking the time to fi 11 out our CSLLisa： No problem. Dan. So, what did you think of the scores?Dan： Fair, Lisa. Very fair. But, any chance you might reconsider the communication score? I* ve been doing my best to keep you up-to-date on our issuesT right?Lisa ：

5、Dan. But you have to admit some mistakes were made.Dan： Of course. But this was a one-time only thing. We had some internal problems with the price list.Lisa: I would love to help you out yDan .But my hands are t ied, My boss wasn t happy and he wants to see some changes.Dan： I see. Well, thanks for

6、 your time, Lisa. 1 promise this wont happen again.安吉拉：那溝通項目呢？丹：糟七十在分。哎，不過還是比想像 的好些。我只需完成一份改進措施而不是兩 份*安吉拉：好話戰(zhàn)術(shù)丹：值得一試，我打給我的采購員。（拿起 電話）嗨，利薩，我是B&X的丹，非常感謝您 抽空填寫我們公司的客服評分表格模板利薩：沒什么，丹.那.你覺得評分如何呢?丹：很公正，利薩,非常公小。但您有沒有可 能重新打一下溝通項目的分?jǐn)?shù)呢？我一直盡 我最大的努力讓您了解我們公司的最新狀 現(xiàn)。對吧？利薩：你知道我們對你的服務(wù)-直感到滿意 的，丹但你必須承認(rèn)其中還是有錯誤的。丹：當(dāng)然.但那只

7、是一時的錯誤，我們公司內(nèi)部的價丨丨表格模板出了問鑑利薩：我很想幫你解圍，丹，可是我真的很 為難。我的老板很不髙興而且他要求有所改 觀。精品文檔合集：【精編匯總版】TheFeedback合集】4/10精品文檔合集：【精編匯總版】TheFeedback合集】4/10客戶的IE應(yīng)丹和安吉拉在他們的座位上。丹已經(jīng)收到iMoc釆購員的客服評分表格模板，正在電腦上看這份 報吿，他吿訴安再拉評分的結(jié)北Dan : Ninety-seven for quality and丹；品質(zhì)項目獲得九十七分，而技術(shù)支持獲得 ninety-two for technical support. And 九十二分，運輸服務(wù)得八十

8、分!真是好險哪！ eighty for delivery! That was close.精品文檔合集：【精編匯總版】TheFeedback合集】4/10精品文檔合集：【精編匯總版】TheFeedback合集】4/10Angela： And communication?安吉拉十那溝通項目呢？精品文檔合集：【精編匯總版】TheFeedback合集】4/10精品文檔合集：【精編匯總版】TheFeedback合集】4/10Dan： Oh, no. Seventy-five. Well, it could have been worse. I only have one CAR to coniplet

9、e not two*Angela： Is it too late for sweet talk?Dan: Its worth a shot. F 11 call my buyers .Hi, Lisa. Il s Dan at B&X. I really appreciate you taking the time to fill out our CSI.Lisa： No problem. Dan. So, what did you think of the scores?Dan： Fair, Lisa. Very fair* But, any chance you might reconsi

10、der the communication score? I* vc been doing my best to keep you up-to-date on our issues right?Lisa： You know how happy we ve been with your service, Dan. But you have to admit some mi stakes were made.Dan： Of course. But this was a one. time only thing. We had some internal problems with the pilc

11、e list.Lisa: I would love to help you out Dan .But, my hands are tied. My boss wasn t happy and he wants to see some changes.Dan： I see. Wc11 thanks for your time, Lisa. I promi sc this won t happen again. 丹：糟糕，七十五分。哎，不過還是比想像 的好些。我只需完成一份改進措施而不是兩 份。安吉拉：好話戰(zhàn)術(shù)還派得上用場嗎？丹，值得 試,我打給我的釆購員，（拿起 電話）嗨，利薩，我是B&X的丹，

12、非常感謝您 抽空填寫我們公司的客服評分表格模板。利薩：沒什么，丹。那.你覺得評分如何呢？丹：很公正，利薩，非常公正。但您有沒有可 能重新打一下溝通項目的分?jǐn)?shù)呢？我一直盡 我最大的努力讓您了解我們公司的最新狀 況.對吧？利薩：你知道我們對你的服務(wù)-直感到滿意 的.丹.但你必須承認(rèn).其中還是有錯誤的丹：當(dāng)然.但那只是一時的銷誤，我們公司 內(nèi)部的價丨表格模板出J問題.利薩：我很想幫你解圍，丹，可是我真的很 為難.我的老板很不高興而且他要求有所改 觀。精品文檔合集：【精編匯總版】TheFeedback合集】5/10精品文檔合集：【精編匯總版】TheFeedback合集】5/101. Explain t

13、he phrases below by your own language. I owe it al 1 to my support team, and production.T see al1 the product quality scores topped ninety.Im not trying to pass the buck, but when I was on vacation,I left Jefferson in charge.It* s al 1 cleared up精品文檔合集：【精編匯總版】TheFeedback合集】6/10精品文檔合集：【精編匯總版】TheFeedb

14、ack合集】6/10B&x主板公司的經(jīng)理們。包括丹、安吉拉、和吉娜彼得査徳，在跟他們的老板菲爾雷諾 茲開客服評分周會。精品文檔合集：【精編匯總版】TheFeedback合集】6/10精品文檔合集：【精編匯總版】TheFeedback合集】6/10Phil： Im happy to announce the top CSI scorebelongstoAngela !Congratulations.(Polite clapping)Angela： Thanks. I owe it all to my support team, and productiorix非爾：我很髙興地宣布，安吉拉獲得九十

15、三分的平均分，是客服評分的最亶1（禮B性的鼓掌）安吉拉：謝謝.這都要歸功丁我的支持小組, 還有負(fù)責(zé)制作的同仁們.精品文檔合集：【精編匯總版】TheFeedback合集】6/10精品文檔合集：【精編匯總版】TheFeedback合集】6/10Phil： I see all the product quality scores topped ninety. Same with the tech support scores . However, we* re having some communication issues . Gina , only eighty-three this inont

16、h. Gina： Im not trying to pass the buck, but when I was on vacation , I left Jefferson in charge. Unfortunately he was the day the new price lists came out and they sat on his desk for a few days,Phil： Have you spoken with him about this?Gina； Yes. Its al 1 cleared up.Phil : Good , And Dan? You were

17、 frombreaking the company record for lowest communication score!Dan； Im sorry. Phi 1. . Phil： Which Ism sure youll tell in the CAR. T want it by next Friday.Dan： And it won* thappen again.Phil： That* s good, because I don* t want anyone breaking my record!菲爾：我看到所有的產(chǎn)品質(zhì)量評分都達到九 十分，技術(shù)支持項目的表格模板現(xiàn)也不錯。然而： 我

18、們在溝通項目上出了些問題。吉娜，你這 個月只拿了八十三分,怎么回事啊?吉娜：我不是要推卸責(zé)任，但是我當(dāng)時正在 度假，所以這事就交給杰斐遜負(fù)責(zé)。不幸地 是，新的價目表格模板出爐那天他正好請病假。東西 就這么擱在他京上好幾滅.菲爾，你利他談過這件事了嗎？占娜；是的,都解決了。菲爾:好。嗯.丹,溝通項目你只差兩個百分點就要打破公司的最低訕錄門丹：我很抱歉.菲爾.這說來話長菲爾：我相信你會在改進措施報告當(dāng)中交代 清楚的，下星期五我要看到報告。丹：我會完成的，而且我保證這種事不會再 發(fā) 1： r。精品文檔合集：【精編匯總版】TheFeedback合集】7/10精品文檔合集：【精編匯總版】TheFeedb

19、ack合集】7/10菲爾：那好，因為我可不希望有人破了我的i頊！精品文檔合集：【精編匯總版】TheFeedback合集】8/10精品文檔合集：【精編匯總版】TheFeedback合集】8/10項目經(jīng)理會議B&X主板公司的經(jīng)理們。包括丹、安吉拉、和吉娜彼得査徳，在跟他們的老板菲爾雷諾 茲開客服i平分周d精品文檔合集：【精編匯總版】TheFeedback合集】8/10精品文檔合集：【精編匯總版】TheFeedback合集】8/10Phil： I* in happy to announce the top CSI score belongs to Angela with an average of

20、ninety-three! Congratu1ations. (Polite clapping)Angela； Thanks. I owe it al 1 to my support teamf and productionPhi 1: I see al 1 the product qual i ty scores topped ninety. Same with the tech support scores . However, we* re having some communication issues Gina , only eighty-three this month. What

21、 s up?Gina： Im not trying to pass the buck, but when I was on vacation , I left Jefferson in charge Unfortunately, he was on sick leave the day the new price lists came out and they sat on his desk for a few days,Phil： Have you spoken with him about this?Gina： Yes. Its all cleared up*Phil : Good . A

22、nd Dan? You were two percentage points away from breaking the company record for lowest communication score!Dan： Im sorry, Phil. It* s a long story.Phil： Which sure you*11 tell in the CAR. 1 want it by next Friday.Dan： I* 11 get it done. And it won* t happen again.Phil： Thais good* because I don t w

23、ant anyone breaking my record! 菲爾：我很高興地宣布，安吉拉獲得九十三 分的平均分，是客服評分的最高分!恭：；-!（禮節(jié)性的鼓掌）安吉拉：謝謝。這都要歸功于我的支持小組, 還有負(fù)責(zé)制作的同仁.們。菲爾：我看到所有的產(chǎn)品質(zhì)鼠評分都達到九 十分，技術(shù)支持項冃的表格模板現(xiàn)也不錯.然而. 我們在溝通項目上出了些問題.吉娜，你這 個n只拿了,氣分，怎:么h事??？吉娜：我不是要推卸責(zé)任，但是我當(dāng)時正在 度假，所以這事就交給杰斐遜負(fù)責(zé)。不幸地 是，新的價冃表格模板出爐那天他正好請病假。東西 就這么擱在他桌上好幾夫.IE%你和他談過這件事了嗎？普娜是的，都解決了。菲爾：好*嗯，丹

24、，溝通項II你心:兩個白分點就要打破公司的最低訕錄了！丹：我很抱歉,菲爾.這說來詁長“菲爾;我相伯你會在改逃措施報吿當(dāng)申交代 清楚的，卜星期丘我要看到報告，丹:我會完成的，而目.我保帀這種屮不會冉 發(fā)生、菲爾：那好，因為我可不希望有人破了我的 訕錄!精品文檔合集：【精編匯總版】TheFeedback合集】9/10精品文檔合集：【精編匯總版】TheFeedback合集】9/10聽力練習(xí)本聽力練習(xí)是根據(jù)本單元主題來命題的.共冇兩個部分，聽完第一部分后，請回答第一部分的 -至五題.聽完第二部分后，請回答第二部分的-至五題。What does Martina do?Who is going to ca

25、ll Mrs Richmond for apology? Why is this person making the cal 1 ?Part one(a)Get a cash advanceMake a depositCash a checkOpen an account(a)Under twenty years old(h)Under thirty years oldBetween forty and fifty years oldOver sixty years old(a)It Was time for her lunch break.She didn, t know Mrs. Rich

26、mond.The balance in her account wasnt enough to cover the check.The customer had a bad attitude.(a)Twenty-five thousand dollarsFifty-thousand dollarsTwo thousand dollarsSeventy-five thousand dollars(a)She is afraid she 11 still be angry and start yelling again.She hates Mrs. Richmond.She s too busy to make the phone call.She doesnt think she should apologize.teller cash a check checking account