商務(wù)英語(yǔ)口語(yǔ)(二)課件

1、商務(wù)英語(yǔ)口語(yǔ)(二)商務(wù)英語(yǔ)口語(yǔ)(二)Whats up?Its up to you.Thats really something!Im really different!Everyone think of changing the world, but no one think of changing himself.Lead-inWhats up?Lead-in商務(wù)電話(一) Making Calls1 Receiving Calls2 Transferring Calls3 Telephone Messages4商務(wù)電話(一) Making Calls1 Making Calls確認(rèn)電話Is

2、 that 01234567?Hello, （is that ）John?自報(bào)姓名This is Ada from TPV.Hello? This is Ada speaking.Making CallsMaking Calls打錯(cuò)電話Sorry, I must have dialed the wrong number.Im terribly sorry. Ive got the wrong number.Im sorry. Ive been mis-routed.Im sorry but this is the number I was asked to ring.Making Calls告

3、知找誰May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you please put Kelly on the phone.Could you put Kelly back on?Making CallsMaking Calls事情緊急I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation admits of no d

4、elay. Could I have her mobile phone number?Could you tell me where I can reach her?Making CallsMaking Calls何時(shí)回來Can you tell me what time he will be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?Making CallsMaking Calls稍后再打來I must discuss the ma

5、tter with Jack himself. Ill call back later.Ill ring again one hour later.Making CallsMaking Calls告知電話Hello,01234567.Good morning. Grant Hotel. Can/May I help you?Hello,TPV. How can I help you?Receiving CallsReceiving Calls語(yǔ)音信箱Hello. You have reached 01234567. Im sorry Im unable to answer your call

6、right now. Pls leave your message after the tone. Ill get back to you as soon as I can.Thanks for calling CRI Online, pls dial the extension or press 0 to get to the operator.Receiving CallsReceiving CallscReceiving CallsReceiving Calls重名We have two Kays here. Which Kay do you want to talk to?By any

7、 chance do you know her department?Kay of which department?Receiving CallsReceiving Calls沒有此人We dont have any Smith working here.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry. Smith was transferred to our Branch Office.Receiving CallsReceiving Calls人不在Hes off to

8、day./Hes off duty/for the day.Im sorry he is not in the office/out of the office.Hes out of town./Hes on a business trip(to/in Hong Kong).Hes out for lunch. Would you like to try again an hour later.Receiving CallsReceiving Calls不便接電話Im afraid hes occupied / busy / tied up now.Hes on another line at

9、 the moment.Im sorry, he has someone in his office right now.Hes in / attending a meeting now.Receiving CallsReceiving Calls何時(shí)回來In two hours, I think.Im not sure, but hell probably be back by three.He should be back after lunch / very soon. Can you call back later?Receiving CallsReceiving Calls代接Can

10、 anyone else help you(with this)?Would you like to speak to someone else in the office?Would you care to speak to Lily instead? Lily can take the call for her.Receiving CallsReceiving Calls沒聽清楚Pardon? / I beg your pardon.Im afraid I didnt catch your name. Could you repeat it, please?Can you speak a

11、bit louder?Im afraid youre speaking a bit too fast. Can you speak slowly.Receiving CallsReceiving Calls線路有問題I cant hear you very well. The phone seems to be out of order.The phone seems to be out of order.Im sorry, we seem to have a bad connection./Its a bad/terrible line.Im afraid we have a crossed

12、 line.Hang up and Ill call you back.Can you hang up and call back?Receiving CallsReceiving Calls對(duì)方打錯(cuò)Sorry, wrong number.Im afraid youve got / dialed the wrong number.Im sorry you have the wrong extension.What number have you dialed?No, its 01234567.Receiving CallsReceiving Calls掛斷電話Oh, sorry, Id bet

13、ter go now.Oh, somebody is at the door. I have to go. Ill call you again later.Ill think about it and call you back soon, OK?Sorry. I have a meeting right now.Well Lily, its been a pleasure talking to you. Receiving CallsReceiving CallsSample Dialogue AA: Hello. Can I speak to Mr. John Anderson, Ple

14、ase? This is Steve Lee.B: Hold on, please.C: John Anderson speaking.A: Hi, John. This is Steve. Did you get my note?C: Yes, I just got it. Ill think it over and call you back.A: Fine. See you later.C: Goodbye. Sample Dialogue A Thanks for calling TPV Online, pls dial the extension or press 0 to get

15、to the operator.A: Hello. Thiss David from BBC. May I have Kay please?B: Im sorry, but we have two Kays here. Which Kay do you want to talk to?A: Kay in charge of HP.B: Hang on. Ill get her for you.Sample Dialogue B Thanks for calling TPV Onli()B: Im afraid shes occupied now. Can anyone else help you?A: No. I really need to talk to her personally.B: Would