良好平臺(tái)工作原則（英文）

1、WORLDECONOMICFORUMCOMMITTED TOIMPROVING 1 HI SI M l：OF- IHK WO RI DJuan de AntonioFounder & CEO, CabifyAnthony TanGroup CEO and Co-founder, GrabBastian LehmannCo-founder and CEO, PostmatesWill ShuCo-founder and CEO, DeliverooMiles EversonCEO, MBO PartnersDara KhosrowshahiCEO,Uber Technologies, Inc.C

2、harter of principles for good platform workWe, the undersigned, share the view and aspiration that:-Digital work/services platforms are making available affordable, on-demand services to consumers and offering businesses greater opportunities to access talent with the skills they need. They are also

3、 providing flexible opportunities for earning and supplementing income, helping many platform workers to achieve economic security, greater control over their working hours and develop new skills.-The rapid adoption of technology, innovation in business models and the diverse ways in which people wo

4、rk through platforms poses challenges for the current policies governing work, benefits and social protections, spanning diverse geographies and jurisdictional norms.A comprehensive approach is required that provides clarity and legal certainty, and empowers platform workers, promoting their dignity

5、 and wellbeing, while supporting flexibility, innovation and the value offered by the platform economy to users/clients.一 It is important that platform workers are classified appropriately underthe law and suitable regulation provided for these forms of work and services.Platform operators should se

6、t strong standards to support those providing services through their platforms.This Charter aims to identify the key principles for good platform work. All stakeholders, including platform operators, governments and workers themselves, have a role in ensuring the wellbeing of people engaged in platf

7、orm work, and multistakeholder cooperation will be required to successfully embed these principles across the platform economy.While not all points are relevant for each type of platform given the heterogeneity of business models, workers and services involved, we can all usefully acknowledge these

8、principles as a basis for action.We therefore affirm the following principles, and commit to use our best efforts to apply them, within the remit of our responsibilities, duties, influence and resources, and within applicable local laws.Founding partnersDefinitionsDigital work/services platforms (pl

9、atforms): Companies operating digital platforms for individuals to hire out their services and skills to businesses or consumers, with tasks completed either remotely or in-person, directly or via substitutes. Such companies operate across diverse sectors and encompass both highly specialized and re

10、latively standardised services.Platform workers/contractors (workers): People who earn income from work facilitated or to which they were connected by digital work/services platforms, whether as a main source of income or in addition to other work, and including independent professionals and those w

11、ho run their own businesses.1Users/clients: Businesses or end-consumers who obtain services via platforms.Principles for Good Platform WorkDiversity and inclusionPlatforms should strive to be inclusive and usable by a diverse population of workers, and should encourage qualified participants from al

12、l national, religious, gender, sexual orientation and ethnic backgrounds, including persons with disabilities.Safety and wellbeingGovernments, platforms and users/clients share a responsibility, taking into account local conditions, to ensure that working conditions are dignified.Platforms should ha

13、ve policiesorguidelines in place, appropriate to the locations and modes of work, to help protect workers from health and safety risks, and should endeavour to protect and promote the physical and mental wellbeing of workers. Users/clients should acknowledge and adhere to the policies and guidelines

14、.Platforms should not tolerate conduct that is incompatible with their terms of use and service, including verbal and physical abuse, gender-based violence and sexual harassment.Tasks, if any, that may be psychologically damaging (e.g. those involving review of social media content for hate speech,

15、violence or pornography) should be clearly identified as such.Flexibility and fair conditionsTerms and conditions should be transparent, clearly stated, easily understandable, and provided to workers in an accessible form.Grounds and procedures for account deactivation should be clear, and platforms

16、 should work to establish processes to challenge decisions where relevant, with multistakeholder support if applicable. Processes should respect confidentiality where appropriate.Workers should be able to decline to accept offered tasks or decline to work at certain timesalthough platforms should wh

17、ere relevant be entitled to log off or deactivate workers who have been inactive for a prolonged period and to apply disincentives where workers decline to complete work they have accepted.Platforms should promote a culture of transparency and human accountability across use of algorithms, and ensur

18、e that fairness and non-discrimination are a priority in the design of algorithms.The use of worker is generic and is not intended to have any employment connotation; it does not imply the employment law definition of a worker in certain countries.2Reasonable pay and fees6. Learning and developmentW

19、orkers should have full transparency on the basis for what they will earn before deciding whether to accept tasks. Where minimum wage thresholds exist, workers classified as employees should earn at least the minimum wage of their jurisdiction, proportional to the time spent actively working and acc

20、ounting for reasonable expenses for their mode of work. Workers who set their own rates should be able to do so in a way that reflects market dynamics.Tips should always be in addition to reasonable earnings and should go entirely to workers.Where non-payment for tasks by users/clients is permitted,

21、 it should be subject to clear rules.Social protectionGovernments and platforms should collaborate to ensure that workers have access to a comprehensive set of reliable and affordable social protections and benefits that meet their individual needs, taking into account local conditions, and are well

22、 informed about their options. This process should take into account workers5 views and feedback on their needs. Regulation should be adapted as appropriate to enable platforms to support the provision of such benefits to workers who are not classified as employees.Contributions to public or private

23、 social protections and benefits could be made by stakeholders as appropriate, subject to employment status, jurisdictional context and local conditions.Social protections and benefits should be portable and pro-rated, where applicable and subject to local conditions and jurisdictional context.Platf

24、orm work should encourage and enable individual professional development.All stakeholders-notably governments and platformsshould collaborate to ensure that workers have access to affordable educational and upskilling programmes to support their professional development. Regulation should be adapted

25、 as appropriate to enable platforms to support the provision of such programmes to workers who are not classified as employees.Voice and participationWorkers should be able to express their views on platform guidelines and practices to the platform, and platforms should provide processes, channels a

26、nd/or forums as appropriate for those discussions to occur.Platforms should ensure that workers have access to transparent and accountable mechanisms, where applicable, for resolving disputes with users/clients and with other workers within a reasonable timeframe.Data managementWorkers should be abl

27、e to view a complete history of their platform use and, where applicable, an aggregate review rating at anytime, in an easy-to-read, understandable and transferable format, in accordance with jurisdictional requirements and based on the development of appropriate formats for transferability.Platform

28、s should collaborate with policy-makers, researchers, worker organisations and other actors as appropriate to increase transparency and understanding of the platform economy. This could include sharing data, where available, and aggregated and anonymized as necessary, including but not limited to th

29、e number, demographics and practices of workers using their platform.WORLDECONOMICFORUMCOMMITTED TOIMPROVING THE STATEOF I Hb WOk I DThe Charter of Principles for Good Platform Work is a ground-breaking initiative by leading companies in the sector to collectively identify and commit to key principles that in their view should underpin good platform work.This initiative is is part of the World Economic Forum