酒店實(shí)用英語(yǔ)完整版課件全套ppt最全電子教案整書(shū)教案教學(xué)設(shè)計(jì)教學(xué)教程

1、UNIT 1 RESERVATION 酒店預(yù)訂 Key point: to answer questions concerning reservation to take a reservation to cancel a reservation to confirm a reservation Warm up: Reservation Procedures Greet the guest Ask about reservation information Check the room availability Confirm the reservation/Refuse the reserv

2、ation Key words in the text reservation n. 預(yù)訂，預(yù)約 responsibility n. 責(zé)任, 職責(zé) advance adj. 事先的, 預(yù)先的 concerning prep. 關(guān)于 assign vt. 分配, 指派 cancellation n. 取消 revision n. 修訂, 修改, 修正 confirmation n. 證實(shí), 確認(rèn), 批準(zhǔn) confirm vt. 確定, 批準(zhǔn), 使有效 immediately adv. 立即, 馬上 reply n. 答復(fù), 回答 paperwork n. 文書(shū)工作，全部文件 request n.

3、 請(qǐng)求, 要求 vacancy n. 空, 空白, 空缺, 空閑 specified adj. 具體指定的 information n. 信息，通知, 消息 Key words and sentences in Dialogue AVocabularysingle room n. 單人間 double room n. 雙人間available adj. 可用到的, 可利用的 king-size bed n. 大床access n. 入口, 通道 Internet access n. 網(wǎng)絡(luò)接口continental adj. 大陸的，歐洲大陸的 contact n. 接觸, 聯(lián)系Notes1.

4、Grand Hyatt Hotel 君悅大酒店2. Have you got any vacancies for the nights of 12th and 13th? 12、13號(hào)兩天有空房嗎？3. We have a double -room available. 我們有一個(gè)雙人間可以訂。4. Do you accept VISA? 可以用信用卡嗎？ Key words and sentences in Dialogue BVocabularychange vt. 改變,變化 booking n. 預(yù)訂, 預(yù)約deluxe adj. 豪華的,高級(jí)的 detail n. 細(xì)節(jié),詳情late

5、r adv. 后來(lái),隨后 remain vi. 保持 Notes1. I need to change my booking. 我想更改房間預(yù)訂信息。2. The rate will remain the same. 您的房間價(jià)格不會(huì)變。3. By the way, is there a new confirmation number ? 順便問(wèn)一下，我的信息確認(rèn)號(hào)也變了嗎？ Role PlaySituation A: Please write the E-mail to book a single room in advance in the hotel and your partner a

6、s a hotel reservationist will reply.Situation B: You are going to make a group reservation for the travellers. Make a dialogue with your partner to make the reservation.Situation C: You have to cancel the reservation that you have made, so you will make a phone call with the reservationist to cancel

7、 it.FURTHER EXTENTION1. Id like to book a double room for next Sunday. 下周日我想訂一個(gè)雙人房間。2. Id like to book a single room with bath from the afternoon of October 5th to the morning of October 10th. 我想訂一個(gè)帶洗澡間的單人房間，10月5日下午到10月10日上午用。3. What is the rate, please？ 請(qǐng)問(wèn)房費(fèi)多少？4. What services come with that? 這個(gè)價(jià)格包

8、括哪些服務(wù)項(xiàng)目呢？5. Id like to reserve some rooms for a tourist party. 我想為一個(gè)旅游團(tuán)訂房間。6. Id like to cancel a reservation because the travel schedule has been changed. 我取消已經(jīng)預(yù)定的房間因?yàn)槁眯杏?jì)劃有所改變。INFORMATION CORNER Ways of rating: European plan (EP) American plan (AP) Modified plan (MP) Continental plan (CP) Bermuda p

9、lan (BP) UNIT 2 RECEPTION AND CHECK IN接待與登記入住 KEY POINT: TO CHECK IN A GUEST WITH RESERVATION; TO HELP TO FILL IN THE REGISTRATION FORM; TO SHOW THE WAY TO THE ROOM; TO INTRODUCE ROOM FACILITIES Warm up: Check In Procedures Key words in the textreception n. 接待處 doorman n. 門(mén)衛(wèi)，看門(mén)的人 registration n. 注冊(cè),

10、 報(bào)到, 登記 bellman n 侍者 impression n. 印象, 感想 briefly adv. 簡(jiǎn)要地, 暫時(shí)地staff n. 全體職員 introduce vt. 介紹, 傳入, 引進(jìn)register v. 記錄, 登記, 注冊(cè) facility n. 設(shè)備, 工具employee n. 職工, 雇員, 店員 basic adj. 基本的Key words and sentences in Dialogue A Vocabulary receptionist n. 招待員, 接待員 passport n. 護(hù)照 issue n. 出版, 發(fā)行, 問(wèn)題 skip vt. 跳過(guò)，

11、跳越，略過(guò) complete vt. 完成, 使完善 departure n. 啟程, 出發(fā), 離開(kāi) nationality n. 國(guó)籍, 國(guó)家 regulation n. 規(guī)則, 規(guī)章 Notes 1. Would you please fill out this form while I prepare your key card for you? 請(qǐng)您填一下這張表，我來(lái)找您的房卡。 2. You can just skip that. Ill put in the room number for you later on. 您可以先跳過(guò)，等一下我來(lái)寫(xiě)房間號(hào)。 3. It is on th

12、e14th floor and the daily rate is 90 dollars. 房間在14層，價(jià)格是每天90美元。 Key words and sentences in Dialogue B Vocabulary deluxe adj. 豪華的,高級(jí)的 detail n. 細(xì)節(jié),詳情 later adv. 后來(lái),隨后 remain vi. 保持 Notes 1. I need to change my booking. 我想更改房間預(yù)訂信息。 2. Can you give me the confirmation number, please? 請(qǐng)告訴我您的信息確認(rèn)號(hào)碼好嗎？ 3.

13、 The rate will remain the same. 您的房間價(jià)格不會(huì)變。 4. By the way, is there a new confirmation number ? 順便問(wèn)一下，我的信息確認(rèn)號(hào)也變了嗎？ by the way 作為插入語(yǔ)，表示順便問(wèn)一下，順便說(shuō)一下。Role PlaySituation A: Imagine that you will go on business to New York next Monday and you need to send an E-mail to book a single room in advance in the h

14、otel. Please write the E-mail and your partner as a hotel reservationist will reply to you.Situation B: Anna is a tourist guide. Tomorrow she will receive a touring party from Canada and she needs to make a group reservation for the travellers. Make a dialogue to make the reservation.Situation C: Jo

15、hn has booked a room in Mega Hotel in advance, but now he needs to cancel the reservation. Therefore, he plans to make a telephone call to the hotel. Make a dialogue between John and the receptionist.FURTHER EXTENTION1. May I have a look at your passport?請(qǐng)出示一下您的護(hù)照好嗎？2. Could you please fill in this

16、registration card please?請(qǐng)?zhí)钜幌逻@張登記卡好嗎？3. Please dont forget to carry it at all times.請(qǐng)別忘了隨身攜帶。4. Please remember to return your key before you leave the hotel. 請(qǐng)?jiān)陔x店時(shí)記著歸還您的鑰匙。5. The porter here will take your luggage and show you the way. 行李員會(huì)幫您拿行李，并帶您到房間去。6. Your baggage will be sent up in a few minu

17、tes. 您的行李馬上有人送過(guò)來(lái)。INFORMATION CORNER 常見(jiàn)的國(guó)際通用的信用卡: 酒店一般接受?chē)?guó)際通用的信用卡，其中常見(jiàn)的有簽證卡/維薩卡Visa (VS)、美國(guó)運(yùn)通卡 American Express (AE/AX/Amex)、萬(wàn)事達(dá)卡Master Card (MC)、大萊卡 Diners Club (DC)、聯(lián)邦卡/發(fā)達(dá)卡 Federal Card。此外，還有百萬(wàn)卡 JCB Card/ JCB International(JB)、長(zhǎng)城卡 Great Wall Card、卡特布朗克/黑卡Carte Blanche (CB)、歐洲卡 Eurocard(EC)、巴克萊卡Barcl

18、aycard(BC)等等。UNIT 3 MAIL AND INFORMATION郵寄與信息咨詢(xún)臺(tái) Key point:to handle messages and mails of the guests;to introduce facilities and services of the hotel;to show the way to a certain place in the city;to introduce facilities of the surrounding areaWarm up: The Services of Mail and Information Area usu

19、ally include: handling messages and mails of the guests;introducing facilities and services of the hotel;showing the way to a certain place in the city; introducing facilities of the surrounding areaKey words in the texthandle vt. 運(yùn)用, 處理, 操作 probably adv. 大概, 或許separate v. 分開(kāi), 隔離, 分散 proper adj. 適當(dāng)?shù)?/p>

20、, 正確的, 特有的department n. 部門(mén), 系, 學(xué)部 rack n. 架子，掛架，limit vt. 限制, 限定 attempt vt. 嘗試, 企圖assist v. 援助, 幫助 circumstance n. 環(huán)境, 境況surrounding adj. 周?chē)?assistant n. 助手，助理 KEY WORDS AND SENTENCES IN DIALOGUE A Vocabulary fax n. 傳真 message n. 消息, 通訊, 訊息 party n. (電話通話的)對(duì)方 airmail n. 航空郵件 Notes 1. You have a le

21、tter and a fax, also a message was left by a lady one hour ago. 您有一封信，一份傳真，和一位女士一小時(shí)前留的一個(gè)留言。 2. First 20 grams is 20 yuan. Each additional 20grams is 15 yuan. 寄送20克需要20元，此后每20克加15元。KEY WORDS IN DIALOGUE Bamuse vt. 使愉快 relaxing adj. 放松的, 悠閑的recreation n. 消遣, 娛樂(lè) billiards n. 臺(tái)球, 桌球bridge n. 橋牌 bowling

22、n. 保齡球teahouse n. 茶室 classical adj. 古典的, 正統(tǒng)派的ROLE PLAYSituation A: A guest is asking at the information about the restaurants in the hotel, including types (Chinese/western), location, opening hours (for breakfast, lunch), specially recommended dishes and so on.Situation B: Miss Thompson has only tw

23、o free days and she wants to know where she could visit in the limit time. A clerk of the Information Area will give her some advice and tell her something about the scenic spots.Situation C: Steven is an American and now he is on business in Beijing. He lives in Jianguo Hotel, right now he needs to

24、 send a fax to his company which is located in Shanghai. He goes to the business center of the hotel. Please make a dialogue between Steven and the clerk.FURTHER EXTENTION1. Where is the coffee shop, please?請(qǐng)問(wèn)咖啡廳在什么地方？2. The coffee shop is next to the lift.咖啡廳在電梯旁邊。3. Can I get something hot at this

25、 hour of night?在晚上這個(gè)時(shí)間，我是否還能吃上點(diǎn)兒熱的東西呢？4. Yes. Over there in the coffee shop.可以，就在那邊的咖啡廳里。5. The travel agency in the hotel takes all kinds of booking. 酒店的旅行社代辦各種預(yù)訂票。6. You can send your telex and fax in the business center. 您可以在商務(wù)中心發(fā)電報(bào)和傳真。INFORMATION CORNERHotel facilities usually include:Health Clu

26、bSpa & SalonRestaurants & BarsEntertainment & GamingBusiness CentreBanquet and ConferenceShoppingOther facilities include:Airport limousine and shuttle Currency exchange Regular bus & lightrail services Doctor on call Laundry services CheckoutUNIT 4 TELEPHONE DESK 電話咨詢(xún)處 Key point: to use telephone l

27、anguage; to take telephone messages; to listen for details and confirm details; to answer and make various types of telephone calls Warm up: Hotel telephone calls usually include: House calls Calls from outside Key words in the textobvious adj. 明顯的, 顯而易見(jiàn)的 offer vt. 提供, 出價(jià)chief adj. 主要的, 首要的, 首席的 ope

28、rator n. (電話)接線員, 報(bào)務(wù)員lead vt. 領(lǐng)導(dǎo), 引導(dǎo) principal adj. 主要的, 首要的role n. 角色, 任務(wù) incoming adj. 引入的，進(jìn)來(lái)的 connect v. 連接, 聯(lián)合 desired adj. 渴望的, 想得到的duty n. 義務(wù), 責(zé)任, 職責(zé) listing n. 清單, 列表ascertain vt. 確定, 探知 forward vt. 轉(zhuǎn)寄, 促進(jìn) Key words and sentences in Dialogue AVocabularycertainly adv. (口語(yǔ))當(dāng)然, 行 computer n. 計(jì)算機(jī)

29、dial v. 撥 press vt. 壓，按digit n. 數(shù)字，數(shù)位 final adj. 最后的, 最終的Notes1. Im leaving for Tokyo tomorrow morning. 明天早上我要去東京。2. We have a computer wake-up service. Please dial 5 first and then the time. 我們有電腦叫醒服務(wù)，請(qǐng)按5，然后按時(shí)間。3. There must be five digits in the final number. 最后的數(shù)字一定要有5位。 Key words and sentences i

30、n Dialogue BVocabularyresponse n. 回答, 響應(yīng), 反應(yīng) pass vt. 通過(guò), 傳遞 Notes1. Can you put me through to Mr. William Patterson in room 1236? 請(qǐng)幫我接1236房間的威廉派特森先生。2. Ill pass your message to Mr. Patterson, sir. 我會(huì)將您的口信帶給派特森先生。 Role PlaySituation A: A caller wanted to speak to a guest in the hotel who had a reser

31、vation but not checked in at that time. Then the caller decided to leave a message.Situation B: You are the operator at your hotel. A guest calls and you answer the phone with a standard greeting. The guest makes a request in English. Student A plays the role of the operator, and Student B the role

32、of the guest.FURTHER EXTENTION 1. This is London calling. I have a call for Mr. Wallace. Its a collect call. 這里是倫敦。有一個(gè)打給華萊士先生的電話。是由接聽(tīng)人付費(fèi)的電話。 2. This is the hotel operator. I have a collect call from Mr. Wallace in London. Will you accept the charges? 這里是旅館總機(jī)。華萊士先生從倫敦打來(lái)的電話，是由接聽(tīng)人付費(fèi)的。您愿意付款嗎？ 3. Could y

33、ou give me the time and the charges after the call, please? 通完話后，請(qǐng)告訴我通話時(shí)間及費(fèi)用，好嗎？ 4. We will add it to your final room bill. 我們將一并加算在您最終的房費(fèi)賬單上。 5. Your call tolastedminutes. It will cost.U.S. dollars. 您打到的電話持續(xù)了分鐘，費(fèi)用是美元。INFORMATION CORNER 1. 26個(gè)英文字母的代稱(chēng)“北約音標(biāo)字母表”2. 常用的電話號(hào)碼UNIT 6CASHIER AND CHECK OUT結(jié)賬 K

34、EY POINT:TO CHECK OUT A GUEST; TO EXPLAIN THE BILL TO A GUEST; TO CORRECT THE MISCALCULATION OF A BILL; TO EXCHANGE FOREIGN CURRENCYWarm up:Check Out ProceduresKEY WORDS IN THE TEXTcashier n. 出納員，收支員 involve vt. 包括, 潛心于frequent adj. 時(shí)常發(fā)生的, 頻繁的 perform vt. 履行, 執(zhí)行, 表演change n. 找回的零錢(qián), 找頭 convert v. 使轉(zhuǎn)變

35、, 轉(zhuǎn)換foreign adj. 外國(guó)的, 外來(lái)的 currency n. 通貨，貨幣cash vt. 兌現(xiàn) settle vt. 支付，解決account n. 賬目，賬單 bill vt. 給.開(kāi)賬單 n. 賬單charge n. 費(fèi)用 various adj. 各種各樣的 KEY WORDS SENTENCES IN DIALOGUE AVocabularytin n. 罐 total v. 總數(shù)達(dá), 達(dá)到credit card n. 信用卡, 簽帳卡 receipt n. 收條, 收據(jù)Notes1. Id like to check out. 我想辦理離店手續(xù)。2. Ill call

36、the department concerned. 我詢(xún)問(wèn)一下相關(guān)部門(mén)。3. Do you accept Visa? Visa 維薩信用卡KEY WORDS SENTENCES IN DIALOGUE B Vocabulary exchange n. 交換, 兌換 memo n. 備忘錄 Notes 1. Id like to change some US dollars into RMB. 我想用美元兌換人民幣。 2. Would you sign your name here on the exchange memo? 您能否在兌換備忘上簽字？ 3. Please keep the mem

37、o; youll have to produce it when you want to change your money back. 請(qǐng)收好備忘，如果您想兌換回美元需要出示。ROLE PLAYSituation A: When checking out, the guest wanted a detailed explanation on every item on the bill. During the explanation a miscalculation was found. After correcting it, the clerk apologized to the gue

38、st. Make a conversation between them.Situation B: William Jefferson is an American, who is living at Sheraton Hotel in Beijing. Before departure, he wants to change the RMB that he has into US dollars, and the rate today is 6 yuan 20 to the dollar. William has 1050 yuan in total. Make a conversation

39、 between him and the cashier.Situation C: A guest asks for the bill. He would like to pay by signing the bill. But he does not have his hotel passport with him. Make a conversation between them.FURTHER EXTENTION1. Just a moment, please. Ill draw up your bill for you.請(qǐng)稍等一下，我?guī)湍Y(jié)算賬單。2. Would you like a

40、 breakdown of your bill?您的賬目要細(xì)分嗎？3. Im afraid its not enough to cover the amount.恐怕那不夠付賬。4. May I have a receipt?可以給我開(kāi)張發(fā)票嗎？5. Your bill will be paid by * Company.您的賬單將由*公司支付。INFORMATION CORNER主要貨幣的英文符號(hào)：人民幣 CNY(RMB) 美元 USD日元 JPY 歐元 EUR 德國(guó)馬克 DEM 瑞士法郎 CHF 法國(guó)法郎 FRF 加拿大元 CAD 澳大利亞元 AUD 港幣 HKD 奧地利先令 ATS 芬蘭

41、馬克 FIM 比利時(shí)法郎 BEF 愛(ài)爾蘭鎊 IEP 意大利里拉 ITL 盧森堡法郎 LUF 荷蘭盾 NLG 英鎊 GBP UNIT 7GUEST ROOM客房KEY POINT:TYPES OF GUEST ROOM; TO SHOW A GUEST TO THE ROOM; TO EXPLAIN VALUABLES DEPOSIT TO THE GUESTS TO INTRODUCE ROOM SERVICES AND FACILITIESWarm up: Types of Guest Room KEY WORDS IN THE TEXTcurtains n.窗簾 glass n.玻璃窗st

42、and lamp n.落地?zé)?scale n.磅秤shower curtain n.浴簾 carpet n.地毯KEY WORDS SENTENCES IN DIALOGUE A Vocabulary suitcase n. 手提箱, 衣箱 drawer n. 抽屜 dresser n. 梳妝臺(tái) brochure n. 小冊(cè)子 luggage n. 行李, 皮箱 correct adj. 正確的 Notes 1. After you. 您先請(qǐng)。 2. And in the first drawer of the dresser, youll find a brochure with full

43、information about the facilities and services of our hotel. 在梳妝臺(tái)的第一個(gè)抽屜里，您可以找到酒店指南，里面有我們酒店設(shè)施和服務(wù)的全部信息。 KEY WORDS SENTENCES IN DIALOGUE BVocabularyswitch n. 開(kāi)關(guān) wardrobe n. 衣柜，衣櫥surf the Internet 上網(wǎng) booklet n. 小冊(cè)子panel n. 嵌板，鑲板 nightstand n. 床頭柜Notes1.You can surf the Internet free of charge. 您可以免費(fèi)上網(wǎng)。2.

44、The hot water supply is around-the-clock. 熱水全天候供應(yīng)。3.Are the drinks complimentary? 這些飲料免費(fèi)嗎？ROLE PLAYSituation A: A floor attendant greets a guest on his floor and escorts the guest to his room. Then, the floor attendant introduces the facilities in the room.Situation B: A guest just arrives in his ro

45、om, and asks the housekeeper about shopping in the city, as he wants to buy some souvenirs for his friends.Situation C: A guest accidentally breaks something in the guest room (glass, mirror, etc.). He agreed to pay for it but was not so much willing to pay the original price. You are the clerk, try

46、ing to explain and convince him. FURTHER EXTENTION1. Please come this way, sir.請(qǐng)這邊走，先生。 2. Please follow me. Your room is right at the end of the corridor. 請(qǐng)隨我來(lái)。您的房間就在走廊盡頭。 3. The bellman will bring up your luggage/baggage very soon. 行李員很快就會(huì)把您的行李送上來(lái)。4. Your room is facing the garden. Its very quite.

47、您的房間正對(duì)著花園，很安靜。5. I wish you would enjoy your room. 希望您在這個(gè)房間過(guò)的愉快。INFORMATION CORNER 關(guān)于“小費(fèi): 享受服務(wù)之后給小費(fèi)，這在國(guó)外很多國(guó)家是很自然的事情。它既能代表客人對(duì)服務(wù)人員的尊重，也是客人對(duì)其服務(wù)的肯定和感激。當(dāng)然，這也體現(xiàn)了客人的文化修養(yǎng)。 在國(guó)外的酒店里，站在柜臺(tái)的服務(wù)員一般是不收小費(fèi)的，那些來(lái)回走動(dòng)的或貼身的服務(wù)員（比如bellmen，housemaid）則要給小費(fèi)。在餐飲業(yè)，給的小費(fèi)一般是小費(fèi)總額的10%到20%。對(duì)于鋪床的服務(wù)員，客人常將小額紙鈔放在枕頭底下，一般露出一個(gè)小角。 是否收取小費(fèi)應(yīng)該以酒店

48、的管理制度為準(zhǔn)，若酒店制度不允許，則應(yīng)禮貌的拒絕，比如可以說(shuō)Im afraid we dont accept tips，以免讓客人誤解或者尷尬。UNIT 8 ROOM CLEANING 房間清理 Key point：to do room cleaning to bring something on requestWarm up: Items that the housemaid usually checks during room cleaning include:Sheet Pillow cases Bath towels Soap Washcloths Bathmats Ashtrays

49、Clothes hangers Key words in the textestablishment n. 旅館，企業(yè) soil vt. 弄臟，污染assign vt. 分配，分派 disinfect vt. 給消毒specialized adj. 專(zhuān)門(mén)的，專(zhuān)業(yè)的 laundry n. 要洗的衣服, 洗熨 dust vt. 擦去的灰塵 polish vt. 擦光，磨光linen n. 亞麻布，亞麻織品 bedding n. 臥具，寢具，鋪蓋 thorough adj. 細(xì)致的，徹底的 article n. 物件，物品 occupant n. 居住者，使用者 luxurious adj. 奢侈的

50、，豪華的cart n. 手推車(chē) cleanser n. 清潔劑 Key words and sentences in Dialogue AVocabularyconvenient adj. 便利的, 方便的helpful adj. 有幫助的, 有用的, 有益的 Notes1May I do the turn down service for you now? 現(xiàn)在可以給您做開(kāi)床服務(wù)嗎？2I have to meet a guest here. Could you come back later? 我正在會(huì)客，你過(guò)一會(huì)再來(lái)可以嗎？3What time will be convenient for

51、 you? 什么時(shí)間合適您？ Key words and sentences in Dialogue BVocabularybother vt. 煩擾, 打擾 prefer vt. 更喜歡, 寧愿 sherry n. 雪利酒, 葡萄酒 dry adj. 無(wú)甜味的, 酸的 Notes 1. We will bring you one as soon as possible. Would you like an evening newspaper tonight, too? 我們會(huì)盡快給您拿來(lái)。晚上您還需要晚報(bào)嗎？2. Its free of charge, sir. 這是免費(fèi)的，先生。Role

52、PlaySituation A: A housekeeper would like to clean the room, but the guest says he doesnt need it right now, as hes talking with his friends online. The housekeeper says she may come back later.Situation B: A guest wants one more pair of slippers, so she calls the floor service. A housekeeper knocks

53、 at the door saying shes just brought what the guest requested.Situation C: It is 9:30 p.m. A guest wants turn-down service after his/her meeting with a friend, who has not come yet. But the maid will go off (下班) at 10:00 p.m. The maid then agrees to come back before 10:00 p.m to check, or she would

54、 ask the overnight staff to do it.FURTHER EXTENTION1. Housekeeping. May I come in? 房間清理。我可以進(jìn)來(lái)嗎？2. Turn-down service. May I come in? 開(kāi)床服務(wù)。我可以進(jìn)來(lái)嗎？3. Im afraid Im a bit busy / tied up now. 恐怕我先在有點(diǎn)忙/有點(diǎn)事情。4. Im sorry, but Im on the phone now. 對(duì)不起，我現(xiàn)在在打電話。5. Yes, please come in. 請(qǐng)進(jìn)來(lái)吧。6. Shall I come back

55、later, madam? 夫人，要我等會(huì)兒再來(lái)嗎？7. What time would you like me to come back? 您希望我什么時(shí)候再來(lái)？INFORMATION CORNER 1. 客房清理服務(wù)基本禮儀 2. 床具的主要類(lèi)型UNIT 9 ROOM SERVICE 送餐服務(wù) Key point: to explain room service to guests; to take a room service order; to send a meal to the guest room; to serve the meal to guestsWarm up: Type

56、s of breakfast include: Continental Breakfast American Breakfast English Breakfast Chinese Breakfast Key words in the textpersonnel n. 人員, 職員 aware adj. 明白的, 意識(shí)到的 importance n. 重要(性), 價(jià)值 depend vi. 依靠, 依賴(lài)rely v. 依賴(lài), 依靠, 信賴(lài) beverage n. 飲料peak adj. 最高的 indicate vt. 指出, 顯示serve v. 招待, 侍候, 供應(yīng) deliver vt

57、. 遞送, 交付hang vt. 懸掛, 附著 plan vt. 計(jì)劃, 設(shè)計(jì)efficient adj. 有效率的, 有效的 nevertheless conj. 然而, 不過(guò)demand n. 要求, 需求(量), 需要 thus adv. 因而, 從而provide v. 供應(yīng), 供給 Key words and sentences in Dialogue AVocabularytype n. 類(lèi)型, 典型 toast n. 烤面包(片), 吐司面包c(diǎn)hill v. 使冷, 變冷, 冷藏 butter n. 黃油juice n. (水果)汁, 液 exactly adv. 正確地, 嚴(yán)密

58、地Notes1. We offer two types of breakfast, American and continental. Which one would you prefer? 我們提供兩種早餐，美式和歐洲大陸式的，您想要哪種？2. Let me confirm your order: continental breakfast, a cup of black tea. Is that all right? 讓我確定一下，您要的是歐找大陸式早餐，加一杯紅茶，對(duì)嗎？ Key words and sentences in Dialogue BVocabulary provide v.

59、 供應(yīng), 供給 leave vt. 剩下, 留下menu n. 菜單 tick v. 標(biāo)以記號(hào) Notes1. You may dial 6 to call the Room Service directly to order breakfast, lunch or dinner. Room service is available 24 hours a day. 您可以撥6到客房服務(wù)直接訂早餐，午餐或晚餐?？头糠?wù)24全天候。2. Just tick off the items you would like for breakfast, write down the time, and ha

60、ng it outside your door before you go to bed tonight. 在您需要的早餐種類(lèi)上劃記號(hào)，寫(xiě)好時(shí)間，并且在晚上就寢前將它掛在門(mén)外。Role PlaySituation A: Its 8 a.m. Youd like to have breakfast in your room. Youd like bacon, boiled eggs, toast and a cup of black coffee. Your room number is 321. Your partner is the waiter who answers the phone.