說明培訓clearone設置training

1、 Collaborate Pro 600 TrainingAgendaCollaborate Pro 300 components SetupInstallation and configurationNetwork settingsVideo and Audio settingsFAQsComponents IncludeConnecting Peripherals Connect the CHATAttach 150C Mic Arrays , Unite 200 Camera, monitor(s), and network to the COLLABORATE Pro 600 code

2、c as shown.ConnectionsVideoInput: 2 x HDMI Inputs For Unite CameraOutput: 1 x HDMI + 1 x Display PortAudioMicrophones: Input: USB 3.0 for CHATAttach 150 Speakers: Balanced Audio output to an amplifier that is connected to speakersLine output to powered speakersHDMI output to the primary monitor Conn

3、ectivity1 x Gigabit EthernetUSB Dongle for RF remote controlOther1 x Power InputConnecting Remote Control DongleInstall batteries in the remote control and plug in the USB dongle into the codec.Configuring Display SettingsAfter all peripherals are connected to the unit, turn the unit on.Once COLLABO

4、RATE Pro is loaded you will see your local camera video on your screen.Using the remote control, navigate to the display settings: Settings System DisplayAccording to your monitor capabilities, set to the maximum supported resolution. If 2 monitors are connected to the unit, the display mode is auto

5、matically changed to dual mode and you can set both monitors resolutions.Configuring NetworkUsing your remote control, navigate into the network settings:SettingsAdvancedIPThe COLLABORATE Pro 600 obtains its IP automatically by default from the DHCP server. Uncheck the DHCP checkbox in order to manu

6、ally configure network settings.Installation And SetupConnect CHATAttach 150 microphone to your codec. Connect the Unite Camera to HDMI (1) in port using the HDMI cable provide by ClearoneConnect the codec to LAN/EthernetConnect your primary display to the HDMI socket. With the dual display option,

7、connect the second display to the other displays output.Use the provided power supply and connect it to your codecStarting The Codec:If the codec is not starting automatically, press the power button to switch it on. This may take a few minutesA system setup wizard will appear. follow the instructio

8、ns on screen, in order to preconfigure your system.Settings Systems NetworkConfiguring the system for use with a NAT placed in LAN: If your Collaborate Pro systems in a private LAN, you must use NAT to communicate with outside systems. You need to use NAT address on your system.Note: For more detail

9、s about NAT settings please refer to Pro 600 user guide.You must forward the following ports to the NAT IP address that was allocated to your system. Confirm your firewall allows outbound access from your network to the following destination ports:Settings Systems NetworkPorts to open when using H.3

10、23:389 TCP 1718-1719 UDP 1720 TCP 1731 TCP 5004-6004 TCP and UDP80 TCP23 TCPPorts to open when using SIP:5060-5061 TCP and UDP 5004 UDP10000 UDP (SIP gate service - usually 3478/9)16348-32768 UDP (RTP, RTCP multimedia streaming)Port RulesPorts to open when using Spontania:443 TCP 6000-6100 UDP5222 T

11、CP (Presence)Ports to open when using Collaborate share:9050 TCP9051 TCP56789 TCP56987 TCP22039052 9058 UDPTo test the network environment, try to open systems web interface using NAT address. If you are able to browse, place a call from a system on the Internet (DMZ) to your system in the private L

12、AN (with the NAT address). If your private system connects, your NAT configuration is working properly. If the call does not connect the reserved port settings on your codec do not match the settings on your firewall. Ensure the system and firewall settings for UDP/TCP ports match.Settings System Lo

13、cated In DMZConfiguring the System placed in DMZ: Placing your systems in the DMZ (Demilitarized Zone) allows you to communicate with other devices in the Internet. If the system is configured to be in the DMZ the firewall automatically routes video traffic to the Collaborate Pro address.Configure y

14、our public IP address under settings (Settings System LAN). Reserved:Static IP addressSubnet MaskDefault Gateway addressDNS addressIn the Audio Settings window, set the following properties of the selected audio input.USB devices can be used if the system supports external USB hardware.Audio Input V

15、erify CHATAttach 150 is your audio input device.Audio Output Verify Balanced Audio Output is your audio output device ( if you are using other output audio device verify that this device was selected under audio settings).Play This button plays a recorded audio for use in setting output levels. Adju

16、st the desired volume level (using the volume keys) for your audio output device.Microphone Level Adjust the microphone sensitivity level in percentage (%)Settings Systems AudioBefore you begin videoconferencing, you need to make sure that the camera connected to the COLLABORATE Pro is properly conf

17、igured. Camera is configured via the Camera Settings window.To access the camera settings:1. Press OK on the remote control. The main menu appears.2. Using the remote controls navigation arrows, select Settings System Camera. The Camera Settings window appears.Settings Systems CameraIn addition to t

18、he previous cameras settings, you need to make sure that your cameras video format is set to the right standard in your regionTo set the camera video format:Use cameras remote control and press on menu Exposure Under Anti-Flicker settings, set the value according to your region: 50Hz For PAL Standar

19、d60Hz For NTSC StandardSettings Cameras Video Format:System management:There are 3 ways to operate your codec:Remote control Web interface: The web interface provides full configuration access to you COLLABORATE Pro system. You can connect from any computer and administer your system. Open the web b

20、rowser and enter the IP address of your system in the address bar.Note: Default web password is blankSystem Telnet ManagementTelnet: The Telnet commands allow you to communicate with a remote computer that is using the Telnet protocol.You can run telnet without parameters in order to enter the telne

21、t context, indicated by the Telnet prompt (telnet). From the Telnet prompt, use the following commands to manage a computer running Telnet Client.Enabling Telnet API:1. Click Settings General Security2. Check the Enable Telnet Interface checkboxNote: Telnet commands exists under systems user guideSy

22、stem Upgrade:You can upgrade the Collaborate software to a newer version when such es available from system web admin. To upgrade the COLLABORATE Pro software:1. After logging in, click MaintenanceSystem Upgrade. The System Upgrade box appears.2. Click Browse and then select the ClearOne-provided fi

23、le that contains the newer software version.3. Click Upgrade. The system upgrade is performed and then the system reboots.ProductInteroperable Versions VSX 7000Release 9.0.6 HDX 7000Release - 3.1.6 Desktop M100166_2451 Real Presence Desktop4718 RMX GKNARadvision Bee HD Desktop Client0Cisco SX20TC896

24、52Cisco VCS running software X7.2.2X7.2.2Cisco Tandberg MXP 990F9.0.2 PALCisco IP Phone 7940 P0S3 8 12 - 00AETHRA VEGA x510.07.0032 Life Size MCU8Life Size Desktop 89Codian MCU 42104.2 (B6.17)Yealink SIP phoneTandberg 6000 MXPF9.0Cisco C90 TC7.02LifeSize Express 220 4.9.00LifeSize Room 2004.7.22 Rea

25、l Presence Access Director (RPAD)4.2.3Pexip server11.1MIND server3.9.7Avaya Aura Session Manager6.3Cisco Call Manager10.5InteroperabilityQ: My Collaborate Pro 600 does not seem to boot up (no video is displayed on the monitor), why? A:Check the monitor to make sure that the monitor is turned on and

26、connected to the codec Check the camera cable and make sure you have plugged the camera cable into HDMI 1 portCheck if systems LED is on.Q: There is no audio outgoing ing , why?A: Check whether the audio in and out set to Chat Attach 150. To check or change the audio output device, open the settings

27、 and go to System Audio. To check the audio output device, press the “Play” button, the audio should be played if your audio output device was properly connected and configured.FAQQ: There is no local video, why?A: Check whether your camera was properly connected to the system. Connect the camera to

28、 HDMI 2, switch the camera input to HDMI 2 and verify that you get videoIf you still dont get local video image try the options below:Unplug cameras power cable and reconnect it.Use cameras remote control and press on * + # + 6Connect the camera to PC (USB 3.0 port) and see if it recognized under de

29、vice manager. Connect the camera using HDMI cable and connect it directly to your display device. Q: How to perform systems restore default (factory settings)? A: Open the settings and go to Advanced, select restore default option.FAQ Continued.Q: The audio on the dual stream is out of sync with the

30、 dual stream video, why? A: Collaborate Pro systems does not support lip-sync on the dual channel. The audio is only synchronized with the main stream. Q: Why can I do only point-to-point calls on my codec?A: Verify that MCU license is active with your system. To check that, open systems web and go

31、to Maintenance System License : Verify that MCU license option is enable. Q: Can I deploy endpoints from outside the enterprise network, for example, from a home and establish session with other endpoint?A: There are 2 options for deploy the system:If your Collaborate Pro systems in a private LAN, y

32、ou must use NAT to communicate with outside systems. You need to use NAT address on your system (For this deployment you must open the relevant ports).Locate your system with public IP (DMZ)Q: How do I record calls on my codec?A: You can start recording a call at any point during a call or idle sess

33、ion. To start recording:Select RecordingStart Recording. The message Recording started appears for a few seconds, and the Record icon appears for the duration of the recording.Q: What could be the reason of one way video or one way audio whenestablishing a video session?A: Pleaserefer to user guide

34、chapter 11, which port should be opened under firewall ports.Q: How can I backup my system?A: Pleaserefer to user guide page 72, “Performing system backup”.Q: Why the ing / outgoing video quality is not good during a session A: Symptoms of packet loss or packets reordering or network congestion incl

35、ude one or more of the following:Poor frame rateChoppy/jerky video Frozen video audio warbling/slurring Robotic voice During the session, view the Call info screen and see if packet loss percentages appears there. If exists, you my observer video issues. Note: In case of packet loss between 2 Collab

36、orate Pro system, Enable FEC option. Open the Settings and go to Advanced Admin: Force FEC.FAQ Continued.E.164EmailH323 AliasE164Server IPEmailServer IPSystem DNSServer IPE164Server IP Server DNSEmailSystem DNSServer IPServer IPE164EmailServerDNSSystem DNSServer DNSServer DNSE164ServerIPmailSystem D

37、NSServer DNSSystem DNSServer DNS Server IPsystem DNSQ: My Collaborate Pro 600 does not seem to boot up, only CLEARONE logo appears on screen. A: In order to recover your system, you will be needed to recover it from USB flash drive. For recovering your system, please follow the instructions from Cle

38、arone web site. Q: How do I dial the Collaborate Pro by IP address and extension? A: Depending on the configuration of your unit, you might be allowed to dial a combination of an IP address or domain name and E.164 number or extensionFAQ Continued.Q: Why the video in my camera is flickering: A: Make

39、 sure that your cameras video format is set to the right standard in your regionTo set the camera video format:Use cameras remote control and press on menu Exposure Under Anti-Flicker settings, set the value according to your region: 50Hz For PAL STANDARD60Hz For NTSC STANDARDFAQ Continued.Q: Why Sy

40、stems remote control is not working?A:If you see a light flashing on the remote then the remote is working but not being picked up by the system. Change remote control dongles USB port and retry. If its still not working you might be needed to re-burn the remote controls USB dongle. If no light then

41、 the remote is not working, It might be due to battery low.Q: Why Telnet is not working?A: Verify that Telnet option is active. To check that, open the Settings and go to General Security: Enable Telnet Interface option should be checked. Note: When using Serial control, the Telnet option must be ch

42、ecked before changing serial mode. FAQ Continued.Q: Why Collaborate share option is not working? A: Verify that Collaborate share option is active. To check that, open the Settings and go to General Presentation: Enable Wireless Sharing. Q: Why when using Collaborate share during a session and shari

43、ng video file, the quality or the frame rate are low? A: 1. Verify that mode option is set to motion. To check that, open the Settings and go to General Presentation: Data mode.2. Verify that your PCs Wi-Fi signal is strong, in case of low signal, you may observe video issues. 3. It is mended that y

44、our laptop will be in vicinity of a Collaboration Pro endpoint, typically in the same room. Q: My Collaborate Pro remains in initializing stage. How to solve that? A: Disconnect the Chat1 Attach 150 device and restart the system. Once the system is running, reconnect the Chat1 Attach 150 and verify

45、that the audio device was properly configured.Q: Why when I am connecting with some 3rd party endpoint I am not receiving HD resolution? A: Disable High Profile option. To disable that, open the Settings and go to Advanced Admin: Enable H.264 High Profile. Q: Why I cant upgrade my system after image

46、 or system recover? A: The software upgrade applies to COLLABORATE Pro 600 or 900 endpoints that run COLLABORATE 1.0.4 v software and above, if you are using an older version you wont be able to upgrade your system. Q: How to perform system restore from FTP when system cannot be initialized and no w

47、eb access ?A: 1.Download BACKUP.GHO file from .2.Create a bootable USB as described in next slide . (Collaborate image utility.zip file can be found in the above link.)3.Load the system into recovery mode (using a bootable USB)4.Download and restore to the recovery restore point from ftp with the fo

48、llowing details: FTP Address: User Name: imagesPassword: fGhna#-_bLo2(case sensitive)After connecting to the ftp, use the “PQ22” restore point.FAQ Continued.Q: How to create a bootable USB flash drive?A: Requirements:USB key of at least 8GB size its mended to use USB 3.0 USB boot utility (sent with

49、this document or retrieved from a designated FTP site) Note: This process requires formatting your USB key. Please backup any material you have on it, otherwise it will be lost. Once the format is complete and the USB key is turned into a boot device, you can copy all your files back to the key. (Ma

50、ke sure you leave enough space for the image of the COLLABORATE Room system)Instructions: Back up your files from the USB key if they are to be kept.Unzip the Collaborate Room Image.zip file to a new folder called “DriveKey” on your hard drive. (The zip file contains subfolders.)Connect your USB key

51、 into a USB3.0 port on your computer.From the root folder in the extracted zip file, execute the “HPUSBFW.EXE “ utility file. Verify and select your USB key displayed under the Device list.Select FAT32 as the File System.Label the volume as needed. (Limit of 11 characters, none of the following char

52、acters: * ? . , ; : / | + = )Check the Create a DOS startup disk checkboxBrowse and select the “dos” subfolder, E.G “ C:DriveKeydos”.FAQ Continued.Q: How to create a bootable USB flash drive? (2)Click Start. Verify that you recognize the process will format the USB key and click Yes to continue.FAQ

53、Continued.Q: How to create a bootable USB flash drive? (3)When the USB format is done, Click the Close button.Open the USB key drive in your Windows Explorer (The drive should appear empty since the OS files are hidden.)Copy all the files under the subfolder “Collaborate Room” (of the zip) to the ro

54、ot of the USB key.Copy the ghost image from DropBox link onto the root of the USB keyRemove the USB key from your computer and plug it into the COLLABORATE Room USB 3.0 Port with the system powered off. Then, power on the COLLABORATE Room system and press F12 select to boot from the USB drive.Verify

55、 you want to Extract Collaborate Room image. After the system is loaded, from the COLLABORATE Pro Main Menu, restore the System Default Settings: Settings Advanced Admin, Restore DefaultGenerate the COLLABORATE Pro license according to the order with ClearOne.After the system is imaged, create a bac

56、kup file of your system as described in System User Guide.Q: How can I find system logs for troubleshooting?A:The Collaborate Pro logs files may be requested by the Clearone Collaborate support team if you need technical support. The current log files are time stamped event log files.To export syste

57、ms log, open systems web and go to Maintenance System Diagnostic Dumps, under filter option, select: All files. Save the files and send them to Collaborate support representativeFAQ Continued.Q: How to apply systems patch?In case system patch is available you can upload it via systems web. Open Coll

58、aborate Pro web and navigate to: Maintenance / System diagnostic / Remote support password : evc123$Navigate to Maintenance / System upgrade and press on CTRL+P , page will be switched to System patchUpload the ZIP file ( no need to extract it, upload it as a ZIP file).FAQ Continued.Q: What is the different between Streaming and Multicast? Streaming:Streaming Traffic is sent from one host to another. A replica of each packet in the data stream goes to every host that requests it.This is a one-to-one connection between the client and the server. Streaming uses IP p