國際酒店前廳管理手冊前臺接待20-04 團隊結(jié)賬程序Group Check Out

1、國際酒店前廳部操作手冊酒店管理之家前廳部Front Office前臺服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策

2、和程序。LOCAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO Rec-20-04Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Group Check Out 團隊結(jié)賬程序_OBJECTIVE目的：GSO on duty must check that all billing instructions are adhered to.當(dāng)班主管應(yīng)檢查所有團隊資料齊全POLI

3、CY政策：Groups must be accurately checked out with the correct charges and all incidental charges must be collected before the group departs. 保證團隊帳及所有客人的散帳準(zhǔn)確無誤地在團隊離店前結(jié)清。PROCEDURES 程序： Prior to commencing a group check out, obtain the group file and check the billing instructions.團隊結(jié)賬以前應(yīng)整理并檢查所有團隊資料，核對付賬

4、方式。Ensure that all charges on the group master folio are correct. The charges must correspond with the breakdown and total of the amount on the Group Order checked.保證總賬單所有賬目準(zhǔn)確無誤， 并與團隊預(yù)訂單總額一致。If the folio does not balance, check the groups file for amendments. If folio is wrong, adjust accordingly.有時

5、由于某些原因賬目不平，根據(jù)團隊預(yù)訂單做相應(yīng)調(diào)整。If all charges are to be settled by the group leader, company or travel agent, transfer the related incidental folios to the group master folio.如果所有費用都由團隊領(lǐng)隊，公司或旅行社結(jié)賬，要將所有費用轉(zhuǎn)到團隊總賬單中。Print master folio and incidental charge folio. 打印總賬賬單和客人散費賬單。Present the final folio to the gr

6、oup leader for perusal and obtain signature, verifying acceptance of the charges. Check out master folio and incidental charge folios. In certain instances the Master Folio need NOT be signed by the Tour Leader.請團隊領(lǐng)隊確認總賬賬單并簽字，將總賬賬單和散費賬單結(jié)賬。在某些情況下總賬賬單不需要團隊領(lǐng)隊簽字確認。If all incidental charges are to be set

7、tled by the individual guest, follow normal FIT check out procedures.如果團隊散客費用由客人自付，可以按照普通客人結(jié)賬程序進行。Check out master folio after all guests have settled their incidental accounts. If incidental accounts are not completely settled, politely inform the group leader. Ask for the guests concerned to be informed to settle their incidental charges.團隊散客費賬單都結(jié)賬后，將總賬賬單結(jié)賬。如果有客人未結(jié)散費，必須禮貌地通知團隊領(lǐng)隊。請團隊領(lǐng)隊通知客人結(jié)賬。The Master Folio and all supporting documents will be sent to Accounting with the shift audit.團隊總賬賬單和相關(guān)憑證必須上交財務(wù)部處理。Revie