客房部英語培訓資料

1、客房部英語培訓資料 Making up the room（清潔房間）l RA: Housekeeping, may I come in? 我是服務員，可以進來嗎？G: Sorry, Im busy right now. Can you come later? 抱歉，我現(xiàn)在正忙。你能等會兒來嗎？ RA: Certainly. What time would be convenient for you? 好的，那何時方便呢？G: About 10:30 in the morning. 上午10:30 左右。 RA: I will come over after 10:30。 好的，那我10:30

2、后再來。l RA: Housekeeping, may I come in and make up your room now?我是服務員，可以進來清潔房間嗎？G: Could you wait a few minutes please? 請等會兒好嗎？RA: Certainly. Madam. When would you like me to come over? 好的夫人。何時您方便我過來呢？G: In 15 minutes. 再過15分鐘吧。RA: Ill be back in 15 minutes. Can I take your laundry now or later? 15分鐘

3、后我再來?，F(xiàn)在能收洗衣嗎，或是等會兒。 G: Oh thank you. You can take it now. 哦,謝謝，現(xiàn)在可以收。l H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房務中心。請問現(xiàn)在可以打掃您的房間嗎？G: No, not now. Thanks. 現(xiàn)在不要。謝謝。H: When is the most convenient time for you? 您什么時間方便呢？G: Can you make it up when

4、I am out? 我出去的時候打掃好嗎？H: Certainly. Could you telephone us when you are out? Our number is 5.當然可以。您出去的時候打我們電話好嗎？我們號碼是5。G: Ok. I will. 好的。我會的。H: Thank you. Sorry for disturbing you. 謝謝。很抱歉，打擾了。l H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now?先生/女士，早上好。房務中心。請問現(xiàn)在可

5、以打掃您的房間嗎？G: No, not now. Thanks. 現(xiàn)在不要。謝謝。H: When is the most convenient time for you? 您什么時間方便呢？G: In fifteen minutes. / At 10 oclock. 15分鐘后。/ 10點鐘。H: Thank you. Sorry for disturbing you. 謝謝。很抱歉，打擾了。 Laundry Service（洗衣服務）l RA: Housekeeping. May I come in to pick up your laundry? 我是服務員，可以進來收取衣物嗎？G: Co

6、me in please. 請進。RA: Do you need dry cleaning or pressing? 您要干洗還是凈燙？G: Dry cleaning please. 干洗。RA: Do you need express service? 您需要快洗服務嗎？G: Yes, Id like it back as soon as possible. 需要。我需要衣物盡快返回。RA: It takes only 4 hours. 快洗衣物只需要4個小時。G: Fine, please do it. 好的。就快洗吧。RA: Your laundry will be back in 4

7、hours. 4個小時后您的衣物會被送回。l G: Good afternoon, I cant find the laundry bag. I have some laundry. 下午好。我找不到洗衣袋。我有衣服要洗。H: The laundry bag is in the right drawer of the TV cabinet. 洗衣袋在您電視柜的右邊抽屜里。G: Oh, I see. Could you come to my room to take my laundry? 哦，我知道了。能來我房間收衣服嗎？H: No problem. 沒問題。l G: Good afterno

8、on, I have some laundry to pick up. 下午好，我有衣服要洗。H: Ill ask the room attendant to pick it up. When would you like your laundry back?我讓服務員來取。您需要衣服什么時間送回？G: Tomorrow morning. 明天上午。H: I am sorry but your laundry will not be returned till 5 oclock tomorrow afternoon. 很抱歉，您的衣服明天下午5點才能被送回。G: But I am going

9、to check out tomorrow morning. 但我明天上午要退房。H: We also have express service and charge 50% (fifty percent) more for it, but it only takes 4 hours. 我們也提供快洗服務，加收50%的費用。但是4個小時衣服就可以洗好。G: No problem. Ill have express then. 沒問題。就要快洗服務吧。H: Ill ask the room attendant to pick it up now. 我現(xiàn)在讓服務員來取。l H: Good morn

10、ing, sir. Your laundry is finished. Can we take it for you now?先生，上午好。您的衣服洗好了，現(xiàn)在拿給您嗎？G: Ok please. 好的。H: Thank you. Bye. 謝謝。再見。l G: Good evening. I cant find my laundry. 晚上好。我找不到我的衣服。H: When did you send your laundry? 您何時送洗的？G: Yesterday. 昨天。H: Would you please open your wardrobe, sir/madam? Maybe y

11、our laundry is hung in it.先生/女士，您打開衣櫥好嗎？衣服可能在里面。G: Oh, Ive found it. Thank you. 哦，我找到了。謝謝。H: You are welcome. 不客氣。l G: Good evening. I cant find my laundry. 晚上好。我找不到我的衣服。H: May I know when you sent your laundry, sir? 先生您何時送洗的？G: About 1 oclock this afternoon. 今天下午1點左右。H: What kind of service did you

12、 have? Regular service or express service?您選的是哪種服務？普通還是快洗？G: Regular service. 普通。H: I am afraid your laundry is not ready, sir/madam. It was late for todays laundry if you sent it in the afternoon. Your laundry will be delivered around 5 oclock tomorrow afternoon.先生/女士，恐怕你的衣服還沒有洗好。如果下午送洗，當天拿不到衣服。明天下

13、午5點您的衣服可以被送回。 Other Services（其它服務）l G: Good evening, my room is so cold. 晚上好。我的房間很冷。H: Good evening, sir/madam. I am sorry to hear that. Maybe you can turn the air-conditioning switch to the high. 先生/女士，晚上好。很抱歉。您把空調(diào)調(diào)到最高檔試試。G: Ive done it. But I still feel very cold. 我試過了。還是冷。H: How about sending you

14、 one more blanket/quilt? 給您加一條毛毯/被子怎么樣？G: That will be fine. Thank you. 好的。謝謝。H: My pleasure. 不客氣。l G: May I borrow an iron and iron-board?我能借一個燙斗和燙板嗎？ H: No problem, but our iron and iron-board is available for 2 hours, because of too many guests who need it Please dial “5” if you need iron and iro

15、n-board again. 因為借用燙斗燙板的客人較多，所以只能借用兩小時。如果您再需要請打電話“5”。l G: Housekeeping? 房務中心嗎？H: Good morning, sir/madam. This is Housekeeping. What can I do for you? / Can I help you?先生/女士，早上好。房務中心。請問有什么可以幫您嗎？G: Yes, please. May I borrow an adaptor? 我可以借個轉(zhuǎn)換插座嗎？H: Certainly. Just a moment please. I will call the ro

16、om attendant to take it to your room.當然可以。請稍候。我讓服務員拿給您。l G: Excuse me, could you bring me a bar of soap? 你能給我一塊香皂嗎？ RA: Certainly, Ill be back right away. 好的，馬上送來。l G: May I have some towels? 能給些毛巾嗎？RA: Certainly, one moment please. I will be back right away. 當然可以。請稍等，馬上送來。RA: Excuse me, here are th

17、e towels. 打擾一下，這是你要的毛巾. l G: Good evening, I cant find the hair dryer. 晚上好。我找不到風筒。H: The hair dryer is in the right drawer of your desk. 風筒在您書桌的右邊抽屜里。G: Just a moment, let me see. Oh, yes, Ive found it. Thank you. 等一下，我找找。哦，我找到了。謝謝。H: You are welcome. Bye. 不客氣。再見。l G: Excuse me, could you tell me wh

18、at time it is now? 請問現(xiàn)在幾點了？RA: Certainly, its 7:15 a.m. 早上7：15。G: Thank you. 謝謝。RA: You are welcome. ( Its my pleasure) 不用謝。 l G: Where is room 1218? 請問1218房在哪？RA: This way please。這邊請。Room 1218 is on your left (right). 1218房在你的左手邊（右邊）。 Room 1218 is the third one on the left. 1218房在左手邊第三間。 l G: Do you have shoes shining /polishing service? 有擦鞋服務嗎？H: Yes, we have. 有的。G: