酒店預定部日常用語(中英對照)

1、預定部日常用語1May I have the room type, please? /What kind of room would you like to reserve?請問需要預訂哪一類型的房間？2What kind of room do you have?請問貴酒店有什么房間類型？3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and

2、we also have some connecting rooms.我們酒店有標準房，高級房，豪華房，行政房。除此之外還有總統(tǒng)套房。而且我們酒店還設有不吸煙樓層及連通房。4How about your hotels location?請問貴酒店位于哪里？5Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Pi

3、ng railway station, by car.我們酒店位于東莞市厚街鎮(zhèn)。本酒店離東莞30分鐘車程，到深圳機場45分鐘，到常平火車站只需15鐘車程。6Whats the level of your hotel?請問貴酒店是幾星級的？7Our hotel is a five-star hotel.本酒店是五星級的酒店。8How about your hotels facilities?請問貴酒店有什么設施？9We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool,

4、shop prince and KTV equipment。.本酒店有四種類型餐館，大堂吧，會議室,健身會所,游泳池,商場及KTV設施。10Which dates would you like to book? When will you check in and check out?請問您需要訂哪一天？什么時候入住及退房？11How long will you stay in our hotel?請問您打算逗留多長時間？12Does your hotel have pick-up service?請問貴酒店有接車服務嗎？13Yes, please contact the concierge

5、for details .有的，詳細內(nèi)容請聯(lián)系禮賓臺。14Can I get har bour view in your hotel?我可以看到海景嗎？15I am sorry, you cant. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周圍美麗的泳池景。16What is your hotels website and email address?請問貴酒店的網(wǎng)址及郵址？17Our hotels website is xxxx and our

6、 email address is xxxx. To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預訂房間或有任何建議可與我們聯(lián)系。18Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的預訂是暫時的,如果那天下午6點前不到,我們將會取消您的預訂。19I am sorry, no elit room is available./ All rooms are unavailab

7、le.很抱歉，提供不了雅致客房。/所有房間都訂滿了。20Does your company have contract with our hotel?請問貴公司與我們酒店有協(xié)議嗎？21Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!我可以再確認您的預訂嗎？史密夫先生，10月臺20

8、日預訂壹間高級房。我的名字XX如有任何疑問請與我們聯(lián)系。謝謝您的來電。再見！22Please hold on for a moment, Mr Smith.史密夫先生，麻煩請您稍等。23May I have your name, please?請問您貴姓？24I am sorry I beg your pardon.不好意思，麻煩請重復一遍。25Would you please speak more slowly?不好意思，麻煩請說慢一點？26I am sorry, I didnt catch what you meant.不好意思，我不大懂您的意思。27I would like to tal

9、k to someone in charge.我想找您們的負責人。28He has not come back yet.他還沒回來。29She is in a conference now.她正在開會。30Would you like to call back later?麻煩請您稍后再撥。31Thank you for waiting.讓您久等了。32Im not sure, sorry.不好意思，我不能確定。33Are you following me, Sir?請問聽懂我說嗎，先生？34Could you explain that a bit more?請您解釋多一點好嗎35Could

10、you put that more simply?請您具體一點好嗎？36Could you hold the line, please? Ill check our room availabilities for those days.麻煩請您稍等，我們查詢那段時間的房態(tài)。37What time do you expect to arrive , Sir?請問大概什么時候到酒店，先生？38May I request a late check in?我想要求晚些到店入住，可以嗎？39Certainly, well hold the room until you arrive.當然可以，我們將為您

11、保留房間直到您的到來。40Id like to confirm your reservation.我想確認您的預訂。41Could you hold on for a moment please? Ill check our reservation record.麻煩請您稍等，讓我查詢我們的預訂紀錄。42Does it include breakfast?包括早餐嗎？43The tax and breakfast are also included.稅及早餐也包括在內(nèi)。44We have a special family package plan我們現(xiàn)在開始新推出一個優(yōu)惠套餐。45Well h

12、ave to charge you RMB100 extra for an additional bed.如需加床，我們將會收取人民幣100元。46What time will the guest be arriving?客人大概什么到達酒店？47Your room is confirmed for that day.那天您的房間已確定。48Id like to extend it for two more nights until the 9th.我想延住多兩天，直到9號。49Well extend your reservation for you.我們將會延住您的預訂。50Ill arri

13、ve one day early. Is that OK?我那天早點到，可以嗎？51We have changed our schedule, please amend our booking till next week.我們的行程有變動，請更改我們的預訂到下星期。52Id like to cancel a reservation.我想取消一個預訂。53Im afraid we have no record of a reservation under this name.不好意思，恐怕我們沒有這個名字記錄的預訂。54Which travel agent did you go through

14、 to make this reservation.請問您是通過哪間旅行社來做這個預訂的？55Is this a new reservation or a confirmation call?請問這個電話是新的預訂，還是確認預訂？56Well send a confirmation to you soon.我們稍后傳確認書給您。57Should you have any questions, please do not hesitate to contact us.如有任何疑問請隨時與我們聯(lián)系。58Please feel free to contact us if we can be of f

15、urther assistance.如需進一步了解，請隨時與我們聯(lián)系。59Just a minute, please Ill check our booking situation.麻煩請您稍等，我需要查詢我們的房態(tài)。60Sorry ,there is no record in our list.很抱歉，我們的名單上沒有此記錄。61Would you hold the line please? I must pick up another call.麻煩請您稍等，我需要接聽另壹個電話。62Have you made a reservation?請問已經(jīng)作了預訂嗎？63Im sorry to h

16、ave taken up your time.不好意思占用您的時間。64Perhaps you have a cheaper room?或許您們還有更便宜的房間吧？65Sorry, the quoted rate is lowest.不好意思，這個報價已經(jīng)是最低了。66Do you have a transfer service from airport to hotel free of charge?請問貴酒店有沒有免費接機服務？67Please inform the guest to check in before 6p.m.請通知客人在下午6點前到本酒店辦理入住手續(xù)。68The room

17、 is spacious and cosy , Im sure you will enjoy yourself.房間既寬敞又舒適，我肯定您會過得愉快。69Sorry, I cant find your name on the arrival list.不好意思，我在預期到達的名單上找不到您的名字。70May I recommend deluxe suite? Its more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的。71I will get someone who can speak English well to talk to you.我會找

18、壹位英語較好的同事跟您說。72How many people are there in your party?與您同行有多少人？73Just a moment, please. Ill check the availability for you.麻煩請您稍等，我查詢能否可以提供給您。74Who is the reservation for?請問是哪壹位客人的預訂？75The hotel is fully booked, would you like me to place you on a waiting list.沒有任何房間可以提供，我們可以為您安排后補名單。76Im sorry. We

19、 have no record of a reservation for that date.很抱歉，我們沒有那天預訂的記錄。77When was the reservation made?請問什么時候作的預訂？78Do you remember the name of the clerk who accepted your reservation?請問您記得那壹位職員為您作的預訂嗎？79We will hold your booking until 6p.m.without a guarantee.沒有任何擔保，我們只可以為您保留到下午6點鐘。80Would you like to guar

20、antee your room for late arrival?因您較晚入住，您可以為您的預訂作個擔保嗎？81How would you like to guarantee your reservation?請問您以什么方式為您的預訂作擔保？82This is the peak season. Im very sorry, but could you call us again later? We may have some cancellations.因這是旺季，非常抱歉，但是請您遲些再打電話過來好嗎？可能會有人取消預訂。83May I take your credit card for

21、the guarantee?可以提供您的信用卡作擔保嗎？84Let me repeat your reservation to ensure it is correct.讓我為您重復一下您 的預訂以確保無誤。85We will note down your request and if possible, we will reserve it for you.我們將會記錄您的要求，如果可以，我們會為您預訂。86Im sorry, we dont have connecting superior rooms, but deluxe rooms.很抱歉，我們沒有商級連通房，只有豪華連通房。87If

22、 you require any help please keep me informed.如需任何幫助，請隨時與我們聯(lián)系。88It arrival time is not stated a reserved room will be held until 6p.m.如果抵店時間未明確告知,所訂的房間將保留至當天下午6:00.89To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.為了確保您的訂房，請將您的信用卡號及有效期限通知我們，或預付壹晚的

23、 房租作訂金。90With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔保的預訂只能保留到當天下午點。若您作了擔保預訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔保嗎？91Mr. Smith, youve made a guarantee

24、d reservation at the Hotel. If you cant arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店辦理了擔保預訂，倘若您不能如期到達，請務必在入住當天的下午點前通知我們，感謝您的來電，我們期待屆時與您見面。92Does the price include breakfast?請問房價含有早餐嗎？93Well amend your reservation at you request.我們將會按您的要求作相應的更改。94Id like to change/cancel a reservation.我