酒店《活動(dòng)跟進(jìn)》培訓(xùn)活動(dòng)綱要

1、A HOTEL XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task 任務(wù)： FOLLOW UP ACTION活動(dòng)跟進(jìn)Code序號(hào)： OH-SM-CS-D005Objectives 目的： At the end of this session, each trainee will be able to在培訓(xùn)結(jié)束后，每位受訓(xùn)者應(yīng)能：1. Familiar with the follow up steps.清楚了解活動(dòng)跟進(jìn)的每一個(gè)步驟。2. Effectively solve any problems.有效解決活動(dòng)過(guò)程中所發(fā)生的問(wèn)題。Standard 標(biāo)準(zhǔn)：Refe

2、r to S&P參照標(biāo)準(zhǔn)與程序Resources培訓(xùn)器材： Flip Chart 白板 , Hand Out 培訓(xùn)資料 .MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時(shí)間IntroductionShow “表明從此課所能學(xué)到的內(nèi)容 (目標(biāo) )10min介紹1.Familiar with the follow up steps.清楚了解活動(dòng)跟進(jìn)的每一個(gè)步驟。5min2.Effectively solve any problems.有效解決活動(dòng)過(guò)程中所發(fā)生的問(wèn)題。Prepare on Flip Chart準(zhǔn)備白板The course should be divided

3、into three parts:5min課程可分為二部份：1.Explain the steps to.講解每一個(gè)步驟。2.Emphasis the key point of steps.強(qiáng)調(diào)重點(diǎn)步驟。ContentsThissession will be divided into two parts:50min內(nèi)容本結(jié)課將分為二部分：1.Explain each step to the trainees. (refer to s & p )30min促步講解每一步驟。(對(duì)照標(biāo)準(zhǔn)與程序)a.Before the event活動(dòng)之前b.During the event活動(dòng)之中c.Aft

4、er the event活動(dòng)結(jié)束2. Give concern example.講解過(guò)程中舉例說(shuō)明。Practice1.Suppose a situation, a client comes for a event, and20min練習(xí)each trainee have the chance give the suggestionaccording to the steps below.假設(shè)一個(gè)情景，一位客人想要預(yù)定一個(gè)活動(dòng)，每一個(gè)學(xué)員應(yīng)根據(jù)上述步驟給客人以建議。2.Ask few trainees to repeat the steps of making thecontract and reach the correspondence with the client.提問(wèn)一部分培訓(xùn)生復(fù)述如何與客人簽定合同及達(dá)成相關(guān)協(xié)定的步驟。Summary1.Review today s content.10min總結(jié)復(fù)習(xí)今日內(nèi)容。2. Emphasis the key po