Office English

1、Office English Warm-up Activities Whats most important when entering workplace ? Watch video clip 12-1. Which pair of conversation is successful and which is unsuccessful? Discuss with your partner about the reasons for the unsuccessful conversation. Introduction Getting to know people! Self-introdu

2、ction Introduce others Introduction-needed occasions: job-hunting, interview, meeting a new friend/workmate, blind-date Self-introduction in Workplace Effective ways to introduce yourself & get to know others 1. name card 名片 Which gives clear and immediate information about a person It usually conta

3、ins the following information: name; title/position; company; phone numer; email address; company addresspositions 職位president / chairman: 董事長manager: 經(jīng)理 general manager(GM): 總經(jīng)理marketing manager: 市場/營銷經(jīng)理production manager:生產(chǎn)經(jīng)理human resources (HR) manager 人事經(jīng)理director: 總監(jiān)(企業(yè)或機(jī)關(guān)的主任)sales (man/woman):

4、 銷售、業(yè)務(wù)員representative: 代表supervisor: 主管accountant: 會計(jì)cashier: 出納assistant: 助理translator：翻譯administrator (admin): 行政buyer/purchaser：采購architect: 建筑師 總公司 Head Office分公司 Branch Office人事部 Personnel Department人力資源部 Human Resources Department財(cái)務(wù)部 Finance Department銷售部 Sales Department促銷部 Sales Promotion De

5、partment國際部 International Department出口部 Export Department進(jìn)口部 Import Department 公共關(guān)系 Public Relations Department廣告部 Advertising Department企劃部 Planning Department產(chǎn)品開發(fā)部 Product Development Department研發(fā)部 Research and Development Department (R&D) 在校學(xué)生Student應(yīng)屆畢業(yè)生Graduating Student實(shí)習(xí)生 Intern/Trainee 物流主管L

6、ogistics Supervisor 副總經(jīng)理Deputy GM / VP 總監(jiān) Director 項(xiàng)目工程師Project Engineer總工程師Chief Engineer前臺接待 Receptionist2. Verbal Presentation口頭介紹Basic information Job / company descriptionExample:Hello,Im Andy from Beijing. I work for a company called Mercuris Fine Wines which specializes in importing and distr

7、ibuting high quality wines from all over the world. I work in the on-trade sales department which means that Im responsible for providing great wine products and service to restaurants and hotels. I make many sales calls every day, to present our brands and products in the best premise accounts in B

8、eijing. I love to be asalesperson (salesman), because its very challenging and gives me a lot of opportunities to taste great wines, and ofcourse, its always a great pleasure to meetpeople and make new friends.2. Verbal Presentation口頭介紹 基本信息 職務(wù)/公司簡介 例：你好，我是Andy，在一家專業(yè)進(jìn)口經(jīng)銷世界各地精品葡萄酒的公司米柯尼斯酒業(yè)工作。我負(fù)責(zé)餐飲客戶的

9、銷售，把我們的優(yōu)質(zhì)產(chǎn)品和服務(wù)提供給餐廳和酒店。我每天都拜訪很多客戶，把我們的品牌和產(chǎn)品推薦給北京的高檔餐廳和酒店。我非常喜歡銷售的工作，因?yàn)殇N售是一個非常有挑戰(zhàn)力的工作，它即給了我許多品嘗美酒的機(jī)會，更讓我享受到拓展自己的社交圈認(rèn)識新朋友的樂趣。主要句型 to work as (+job 職業(yè)) to work for (+company公司) to work in (+industry行業(yè)) I work as accountant in a construction company. 我在一家建筑公司當(dāng)會計(jì)。 I work for a company called Vendome. 我在法

10、國Vendome公司工作。 I work in wine trading industry. 我做葡萄酒貿(mào)易工作。Typical Sentences 1Describe Your Job1. Im responsible for the development of business. 我從事客戶開發(fā)的工作。2. I was a sales assitant and eventually become a manager. 我最初的工作是從銷售助理開始的，后來成為了一名經(jīng)理。 3. I am employed by the Santory Co., in the marketing event

11、 work. 我在三得利公司上班，負(fù)責(zé)市場活動。 4. I am the project manager in ABC Construction Group. 我是ABC建筑集團(tuán)的項(xiàng)目經(jīng)理。 5. I am the logistic specialist of Shanghai Mercuris Wine Trading company. 我是上海米柯尼斯公司的物流專員。Typical Sentences 2Describe Your Company1，Our company is specialized in exporting building materials 我司致力于從事建筑材料出

12、口生意.2，The main products of our corporation are electrical appliances. 我司從事的主要產(chǎn)品是電子產(chǎn)品 3，We are an installation company. 我們是一家安裝公司。4，Our company is located in the third floor of Moma building at Chaoyang North Road. (first, second, third, forth, fifth, sixth, seventh) 我公司在朝陽北路摩碼大廈三樓。5，We are a leading

13、 company in the wine import business. 我公司是一家葡萄酒進(jìn)口業(yè)的領(lǐng)軍企業(yè)。 Situational/Scene dialogues情景對話 AA: Excuse me, are you Mr. Jones?B: Yes, thats right. And you are.A: My name is Mark of Mercuris Fine Wines Beijing Office.B: Glad to meet you, Mark. Do you have a name card ? A: Yes , right here.B: Heres one of

14、 mine.A: Thanks (a lot).B A:是瓊斯先生嗎？ B:是的。您是. A:我叫馬克,是米柯尼斯酒業(yè)北京公司的。 B:很高興認(rèn)識你，馬克先生.您有 名 片嗎？ A:有的，就在這兒。 B:喏，這是我的。 A:謝謝。Chapter Two Business Phonecall商務(wù)電話A情況 (一) 打電話的人找的是你自己 Is Nancy there? (Nancy 在嗎?) 1，This is me. 我就是 2，Speaking/talking to her. 你正在跟她說話 3，This is Nancy. 我就是 Nancy。 4，Thats me. 我就是。 B 情況

15、(二) 打電話的人要找的人不在 May I speak to Mr. Gates? (請問 Gates 先生在嗎?) 1，Hes not here right now. 他這會不在2，Hes out. 他出去了。 3，Hes in a meeting right now. 他正在開會。 4，Youve just missed him. 他剛好不在4，Hes just stepped out. 他剛好出去了。 .情況 (三) 打電話的人要找的人不在, 問對方是否要留言Can I talk to Mark? (我可以跟 Mark 講話嗎?) 1,Hes out on his lunch break

16、 right now. Would you like to leave a message? 他出去吃午飯了, 你要留言嗎? 2,Hes not available right now. Can I take a message? 他不在, 我可以幫你傳話嗎? 情況 (四) 打電話的人問他要找的人何時回來 Do you know when he will be back? (你知道他什么時候會回來嗎? )1,Im sorry. I dont know. 抱歉, 我不知道。 2,I have no idea. 我不知道。 3,He should be back in 20 minutes. 他應(yīng)

17、該二十分鐘內(nèi)會回來。 17.情況 (五) 打電話的人問他要找的人在哪里 Do you have any idea where he is? 你知道他在哪里嗎? 1，Sorry. I dont know. 抱歉, 我不知道。 2，Hes at work right now. Do you want his phone number? 他現(xiàn)在在上班。你要他的電話號碼?情況 (六) 打電話的人要找的人不在, 愿意接受對方的留言 Can I leave a message? 我能留個話? 1，Yes. Go ahead, please. 可以, 請說。 2，Of course. Hold on for

18、 just a second so I can grab a pen and paper. 當(dāng)然, 稍等一下讓我拿個紙筆。 3，Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 當(dāng)然, 你稍等, 我找張紙寫下來。.情況 (七) 接受對方留言時聽不清楚, 希望對方重復(fù) When he comes back, can you have him call me at (206) 5551212? 他回后, 能不能讓他打 這個號碼給我? 1,Can you say i

19、t again, please? 能不能請你再重復(fù)一次? (Say) Again, please? 再說一次好嗎? 2,Pardon? 抱歉。(請?jiān)僬f一次) 3，Come again, please? 再說一次好嗎? 4,Im sorry? 抱歉。(請?jiān)僬f一次) 情況 (八) 對方希望留話, 怕聽錯了, 不想接受對方的留言 May I leave a message? 我能否留個話? 1,You know what? My English is not that great, and I dont want to miss anything. Would you mind calling ba

20、ck later? Im sorry. 你知道嗎? 我的英文不是非常好, 我不想聽錯話。你介意稍后再打來嗎? 我很抱歉。 2,If you dont mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的話, 能否請你再打一次, 然后在錄音機(jī)上留言? 我的英文不是很好。 .情況 (九) 打電話的人要找的人是別人, 請對方稍等 Is Brandon there? Brandon 在嗎? 1，Yes, he is. One

21、moment, please. 他在。請稍等。 2，Hold, please. 請稍等。 3，Let me see if hes here. Hang on. O.K.? 我看看他在不在。等一下, 好嗎? 情況 (十) 對方打錯電話 Can I speak to Alexander Walker? 我能和 Walker 說話嗎? 1，Alexander Walker? Im sorry, but theres nobody here by this name. Alexander Walker? 抱歉, 這里沒這個人。 2，Im sorry. Im afraid youve got the w

22、rong number. 抱歉, 恐怕你打錯電話了。 3，What number did you dial? 你要播的號碼是多少? 有事請留言 范例 (一) 嗨!我是Landie。我現(xiàn)在不在家。請留言。 Hi! This is Landie. Im not home right now. Please leave your message. 范例 (二) 嗨!這里是123-1234。我們現(xiàn)在不在。請留言。謝謝! Hi! This is 123-1234. Were not here. Please leave your message. Thank you. 范例 (三) 嗨!我是Brenda

23、。我現(xiàn)不能接電話。請你留言。我會盡快回你的電話。 Hi! This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible. 范例 (四) 嗨! 我是Aaron。我現(xiàn)在不是不在辦公室里, 就是在電話中。請你留言。我會馬上回你電話。 Hi, this is Aaron. Im either away from my desk, or on the phone. Please leave a message and Ill g

24、et right back to you. 范例 (五) 嗨! 我是Ivy。對不起! 我錯過你了。請?jiān)卩铰暫罅粞?。等我進(jìn)來后就會回你電話。謝謝。 Hi, this is Ivy. Sorry. I missed you. Please leave a message at the tone. Ill get back to you when I get in. Thanks. 上下班打卡及班車 clock in/ off 打卡上/下班 punch the clock 打卡 badge 門卡 workcard ，timecard 工卡 company bus 班車 get to work 來上班

25、 get off work ， knock off 下下班班 work in vain 白干活白干活How do you go to work? 你怎么去上班？where do you work? 你在哪上班 When do you go to work? 你什么時候上班？ Today I will get off work at 5:30. 今天我今天我5點(diǎn)半下班。點(diǎn)半下班。 Lets have dinner together after knocking off. 下班后我們一起吃飯。下班后我們一起吃飯。 A: Are these company buses? B: Yes. Its a

26、service hired by the company.A：這是我們的班車嗎？B：是的，這是公司提供的服務(wù)。Office accommodations 辦公用品 printer 打印機(jī) copier復(fù)印機(jī) fax 傳真機(jī) Projector 投影儀 tape 膠帶 waybill 運(yùn)單 plastic bag 塑料 paperclips紙夾，長尾夾 envelope信封 folder文件夾 binder活頁夾 stapler訂書器 staple 訂書釘 Stickynote 可粘貼留言條，易事貼 Papers 紙張 Drawer抽屜 U盤 u-disk Filingcabinet文件柜 no

27、tebook 筆記本 calender 日歷 plug 插頭 plugboard/ plug socket 電插板Text A-1SecretariesSecretaries a variety of Reading AText A-2-1 the offices that they work for. At a minimum, a secretary handles correspondence, keeps track of schedules, manages a filing system, and operates office equipment like phones, fax

28、 machines, and copiers. Most secretaries answer phones and direct phone calls to the appropriate Reading AText A-2-2Reading AText A-3Text A-4 . Many vocational schools offer courses for people who are interested in becoming secretaries. /These courses include classes in typing, document management,

29、filing, and other skills which a good secretary should bring to the job. / Although it is possible to pursue a secretarial position without this education, it can be challenging in a world where professions are becoming more and Reading AA-Task 1 Tick off the duties and skills mentioned in the passa

30、ge. Reading AA-Task 2 Decide whether the following statements are true (T) or false (F) according to the passage. TFFTFReading AA-Trans-1Reading AA-Trans-2 Reading AA-Trans-3 Reading AA-Trans-4 Reading A Basic Rules And Taboos of Business Etiquette 1: One of the most ill-mannered things to do at a b

31、usiness meal is _. 1,order a lot of food2,smoke while the others are eating3,set up business papers on the table4,use a cell phone-答案：use a cell phone order a lot of food：雖然點(diǎn)過多的菜不禮貌，但是這還不是最大的禁忌。smoke while the others are eating ：雖然在飯桌上吸煙很不禮貌，再加上現(xiàn)在許多公共場所都是禁煙的，但是這還不是最大的禁忌。2: When you have a business m

32、eeting with some clients from UK, you should:1,get down to business straight away2,spend half an hour introducing yourselves3,avoid talking business immediately4,spend time eating and drinking and getting to know each other-. 答案：get down to business straight away spend half an hour introducing yours

33、elves：一個小時來介紹彼此好像太長了吧！avoid talking business immediately：如果是一個商務(wù)會談，那么在很簡單的介紹之后就切入正題了。 spend time eating and drinking and getting to know each other：如果是商務(wù)會談，那么就應(yīng)該談?wù)聝骸?3: When you receive someone elses business card you should:1,immediately put it into your pocket2,immediately pass them your business

34、 card3,look at the card but say nothing about it4,look at the card and acknowledge it。 答案：look at the card and acknowledge it 4: When expressing thanks to a business client who has given you a gift, you should:1,send an e-mail because it is faster and more efficient2,send a handwritten note3,call wi

35、thin 72 hours4,a verbal thank you is enough. 答案： send a handwritten notecall within 72 hours：PS:雖然應(yīng)該72小時之內(nèi)回復(fù)，但僅僅打一個電話是不夠的。在英美國家如果收到客戶或合作伙伴的禮物，應(yīng)該親自寫卡片或便箋表示感謝與重視。Filing Filing means keeping documents organized and in a safe place, allowing people to look information up easily and quickly. The filing s

36、ystem is a central record-keeping system of an organization. What Should Be Filed? When Should Documents Be Filed? What Equipment Do We Use for Filing? What Are the Common Methods of Filing? There are five methods of filing: by subject or category; in alphabetical order; by number or numerical order

37、; by place or geographical order; by date or chronological order. Writing an Invitation LetterHow to start your letter?1) You are invited to attend our annual company open house.2) We invite you to join us in thanking David Lee for his 25 years of leadership.3) It would be a great pleasure to meet y

38、ou on _ date at the _ trade fair in _ city.4) TCCS Inc. invites you to an exclusive showing of its latest computing and telecommunications products.5) The pleasure of your company is cordially requested at the ITA anniversary celebration.6) Would you be interested in sharing your experience with the

39、 members of our association at their monthly dinner meeting?7) Would you be willing to share with us the techniques that have earned you the reputation of a top salesman? How to offer details about your arrangement? 1) We are giving a luncheon at _ place at _ time on _ date to introduce _ product. 2

40、) The company will host a celebration in honor of Davids retirement at Nelson Tech, on December 10, from 4:00 to 7:00 p.m. 3) Refreshments will be served from _ p.m. to _ p.m. 4) The presentation will take place at _ place at _time on _date. How to end your letter? 1) We are sure you will find the presentation interesting. 2) We hope you will be able to attend. 3) We are all looking forward to hearing your views. 4) We are looking forward to s