Unit 8 Complaints and claims

1、Unit 8 Complaints And ClaimsWhen In international trade, if one party fails to perform according to the contract and causes loss to another party, e.g. quality, quantity, packaging or other aspects of goods is not in conformity with the contract, the latter may ask for the former for compensation. T

2、his must be done within a specific time limit and according to the contract stipulations. Who will be responsible for a claim? If the seller breaches the contractthe seller If the buyer breaches the contractthe buyer If the loss takes place during transit, it is the responsibility of the insurance c

3、ompany or the shipping company. Elements for filing a claim Thorough investigation Valid proofs Within the effective period stipulatedCore vocabulary Bill of lading 提貨單 breakage 破損 claim索賠 compensation補(bǔ)償 complaint 投訴 consumption補(bǔ)償 contract合同 co-operation合作 cover 給保險(xiǎn)，包括 crush壓壞 damage損壞 defective有缺陷的

4、 delivery 交貨 en route在途中 evidence證據(jù) handling 搬運(yùn) insurance policy保險(xiǎn)單 leak滲漏 on board 到船上quality質(zhì)量 replacement 替換品 survey report檢驗(yàn)報(bào)告 transit 運(yùn)輸 withhold拒給Language focus-lodging complaints and claims Im sorry, but Ive a claim to make against you. We have no alternative but to lodge a claim with you. Th

5、e goods you sent us are not up to the standard stipulated in the contract. Your goods cant be accepted as they differ from your samples. Language focus-Making responses to complaints: apologizing and taking actionIm sorry to hear that. Im sorry for any inconvenience this has caused you. Were extreme

6、ly sorry for all the trouble. I do hope its nothing serious. Ill look into the matter immediately. Well work everything out and get back to you with a solution. Well take responsibility for it. This is definitely our fault. I assure you it wont happen again. Language focus-Entertaining a claim If we

7、 were at fault, we would be glad to compensate you for your losses. In view of our friendly business relations, well accept your claim. We have decided to compensate you with a payment of 5% of the total value. After making a thorough investigation, we have decided to accept your claim and to compen

8、sate you for the full sum involved. Language focus-Refusing a claimWe cant entertain such a claim without proof of loss.There are no grounds for this claim so Im sorry o say we cant accept your claim against us. The documents submitted by you to support the claim for compensation are insufficient. T

9、herefore, were unable to consider your claim. Your claim should be against the shipping company.Since no sufficient documents can be found to support the case, were sorry that your claim cant be considered. Language focus-Presenting proof Heres the survey report issued by a well-known laboratory in Hong Kong. Their testimony is absolutely reliable. Here is the survey report issued by the China Commodity Ins