鳳凰職教第三冊(cè)Unit3電子教(學(xué))案

1、名稱項(xiàng)目Unit 3課時(shí)課時(shí)分配基礎(chǔ)課May I Help You?61,2Warmi ng_up liste ning and speak ing3,4 ,5Readi ng andwriti ng課型New特占 八、6, 7,8Real life skills授課班級(jí)地占 八、5號(hào)樓教學(xué)目標(biāo)能力（技能）目標(biāo)知識(shí)目標(biāo)素質(zhì)目標(biāo)1. To improve Ss ability of gett ingin formati on through readi ng & liste ning.2. To know how to ask questio ns to know customers needs

2、 and un dersta nd the importa nt role of a server.1. To master new words and phrases; to finish exercises.2. To get the main idea of the whole passage.1. Try to use proper words and body Ianguagesto serve customers efficie ntly and politely.2. Students will be able to use up-selli ngtech niq ues.重點(diǎn)難

3、點(diǎn)及解決方法Key points : to get the main idea of the read ing passage.全面理解閱讀材料，了解一名服務(wù)人員的重要性并能讀懂信號(hào)滿足顧 客需求。Difficultpoint : to use the useful expressions to ask questionsat check-i n and tak ing orders.聽懂所聽材料，并掌握在賓館登記入住時(shí)和餐館時(shí)常用的提問句式。教學(xué)策略與方法根據(jù)銷售類服務(wù)人員常見的服務(wù)容，創(chuàng)設(shè)生動(dòng)的職業(yè)情景，巧妙設(shè)置 思維活動(dòng)，讓學(xué)生通過思考，組織語言，融入技巧，開拓思維，舉一 反三的運(yùn)用一定

4、的方法實(shí)現(xiàn)優(yōu)質(zhì)服務(wù)。教學(xué)資料及教學(xué)準(zhǔn)備Exercise book andstudents booksTest papers Some example sentences板書設(shè)計(jì)Un it ThreeNew words and expressi ons:Ian guage poin ts:教學(xué)后記本單兀以接待顧客崗位的人員工作態(tài)度、服務(wù)質(zhì)量為切入點(diǎn)，以賓館前 臺(tái)接待、餐館點(diǎn)餐為主要職業(yè)情景，讓學(xué)生了解提供優(yōu)質(zhì)服務(wù)，不僅需要出 色的專業(yè)知識(shí)，更需要嫻熟的人際溝通技巧，察言觀色的技巧、以顧客為中 心的宗旨。教學(xué)過程教學(xué)程序與容教師活動(dòng)-導(dǎo)學(xué)生活動(dòng)-演設(shè)計(jì)意圖1Unit Three第一課時(shí)(前臺(tái)接待)

5、Warmi ng-up 丄iste ning&Speak ing AStep One: Warm-up Activityl:Some peopleare talk ingabout theservicethey vereceived.Have theyreceived good or bad service? Write Gfor good or B for bad in the bla nks.Activity2 : Discuss in groups: What should be done to improve the bad service mentioned above?StepTw

6、o：Liste ning&Speak ingAActivity1: Listen to the con versatio nandtick( V ) where it happe ns.Activity2:Inten siveListe ningListe naga in.Then,un derli ne the questio ns asked by the hotel clerk.學(xué)生自主進(jìn)行信息判 斷。分組討論，派代表向全班匯報(bào)。聽錄音，關(guān)注工作流程 中的關(guān)鍵詞來獲取答 案。學(xué)生聽并畫線找出賓 館接待員提出的問題， 同時(shí)模仿其語音語調(diào)。了解好的服 務(wù)和不好的 服務(wù)，形成優(yōu) 質(zhì)服務(wù)的態(tài) 度

7、。進(jìn)一步幫助 學(xué)生進(jìn)入到 顧客接待情 境，引導(dǎo)學(xué)生 思考在顧客 接待過程中 如何改善服 務(wù)質(zhì)量。辨析對(duì)話中 人物所在的 場(chǎng)所。掌握常見的 賓館前臺(tái)接 待對(duì)話，同時(shí) 模仿語音語 調(diào)。Questi onsAsked atCheck-inDo you have a reservation?How long willyou bestaying?鼓勵(lì)學(xué)生從已學(xué)對(duì)話中找出符合的問句，在 此基礎(chǔ)上，讓學(xué)生自行 編寫問句進(jìn)行擴(kuò)充。y。鞏固學(xué)生在 活動(dòng)2中所 學(xué)到的顧客 接待用語與 賓館前臺(tái)接 待登記入住 時(shí)的顧客信 息收集；同 時(shí)，為活動(dòng)4 的模擬真實(shí) 情境中的恰 當(dāng)運(yùn)用做準(zhǔn) 備。復(fù)習(xí)鞏固賓 館前臺(tái)接待 對(duì)話

8、，并能夠 進(jìn)行簡(jiǎn)單的 日常對(duì)話。Do you prefer a smoking or non-smoking room?Will you be paying by cash or credit card?Could you fillout thisregistrationform,please?Possible Resp on sesYes, the name is JoeSmith.I ll be checking out onFriday.Non-smoking,ifyouplease.Credit card, if you accept Visa.Do you need to see m

9、y passport.Activity 3:Supposeyou work at the front desk of a hotel. Ask proper questions to get the followi ng in formati on.Activity 4: Complete the con versati onand the nrole-play it with your part ner.Step Three: SummarUseful Expressi ons about questi onsaskedatchecked-i n.Step Four: Homework As

10、 a hotel cleark, know how to ask questio ns at check-i n.Notes:iCIerk kl a :k n .旅館服務(wù) 臺(tái)接待員；職員iCoupon ? ku:p ? n n.（購 物的）贈(zèng)券，優(yōu)惠券i Check in 登記入住Ill ring the hotel. Ill tell them well check in tomorrow.我來給旅館打，通知他們我 們明天入住。i Check out 結(jié)賬離開，結(jié)賬 退房They packed and checked out of the hotel.他們收拾好東西，辦理了退 房手續(xù)。I w

11、as disappo in ted to miss Bryan, who had just checked out.我非常失望沒有見著布賴 恩，他剛退房走了。iReservati on? rez ? ve ? ? n n.預(yù)定， 預(yù)約He went to the desk to make a reservati on 他到服務(wù)臺(tái)進(jìn)行了預(yù)訂。Doyouhaveareservati on?你有預(yù)定嗎？i manage m ? n? d? vt.管理，經(jīng)營(yíng)Mr. Smith man agesa largedepartme nt store.史密斯先生經(jīng)營(yíng)一家大型百貨公司。t manage to do

12、 sth經(jīng)過努力克服困難，設(shè)法做成某事Given a chanee, I will man age to do the work well.如果給我機(jī)會(huì)，我會(huì)設(shè)法做好 這項(xiàng)工作。Unit Three第二課時(shí)(在餐館)Listening & Speaking BListe ning and Speak ing BStep One: ReviewReviewsomeusefulexpressi onsaboutquesti onsaskedateheek-i n.Step Two: Liste ningAetivityl : Look at the picture. What did the cu

13、stomer order? Tick ( V) from the list.Activity2 : Extensiveliste ningListe n to the con versati on and circle the correct an swers.Activity3 :IntensiveListe ningListe n aga in and complete the order sheet for the waitress.Step Three： Arran geme nt Arrange the sentence below to make a conversationAsk

14、 & An swer觀察圖片，判斷客人點(diǎn) 的實(shí)物名稱，做出正確 選擇。初聽再聽學(xué)生積極思考，將餐館 點(diǎn)餐句子的順序重排。角色扮演轉(zhuǎn)換場(chǎng)景，進(jìn) 入“餐館”這 個(gè)職業(yè)情景， 迅速進(jìn)入 waiter 這個(gè) 角色。通過聽去實(shí) 現(xiàn)篩選信息。訓(xùn)練學(xué)生熟 悉工作流程 中要用的問 答，為下一個(gè) 綜合對(duì)話活 動(dòng)做句子準(zhǔn) 備。between a customer and a waiter in a coffee shop.理解并掌握 重點(diǎn)單詞的 讀音，詞義及 其用法。掌握重點(diǎn)單詞用法，做 好課后復(fù)習(xí)。Waiter: Are you ready to order, sir?Customer: Yes, please

15、. I d like a cup of coffee.Waiter: Cream and sugar?Customer: Just black s fine.Waiter: Anything else, sir?Customer: And a piece of toast.Waiter:Certa in ly,sir.Coming right up.Customer: Thank you.Step Four: Role-playRead the menu. Then work with your part ner to turns to order and take the order.Ste

16、p Five: HomeworkTry to remember the new words and expressi ons.Notes:Care for想要；喜歡Would you care for someth ing to drink ?你想要喝點(diǎn)什么嗎？She doesri t care for that color.她不喜歡哪種顏色。Unit Three第三、四課時(shí)（一名服務(wù)人員的重要性）Read ingRead ingHow Importa nt Are You?Stepl: SkimmingRead the passage and find what “your” job is.

17、An swer:“ You” are aworker whose main job is快速閱讀通過快速瀏 覽課文，找出 作為服務(wù)人to deal with customers.From: You will realize thatdeali ngwithcustomers is a major part of your job.Step2： Scanning1Read the passage aga in to get the main idea, of the first two paragraphs.a. YoUplayanimporta nt role in the success o

18、f a bus in ess.b. “You should work hard to run a successful bus in ess.c. Dealing with customersis only part of your ” job.Step3： Scanning2Read the passage again to find the two examples on how to make customers feel importa nt. Give the customeryourfullatte nti on. Lookat the customer in the eye.St

19、ep4: ApplicationLook at the pictures below and read the signs ” the customers give. The man is in a hurry.What should the waiter do?Suggest him some foods that can be served in a任務(wù)閱讀1 （段落1和2）任務(wù)閱讀2 （段落3和4）看圖，分析顧客心理， 找出顧客的”需要”， 提供合適的服務(wù)員的“”。閱讀問題和 選項(xiàng)，運(yùn)用針 對(duì)問題找出 答案的閱讀 策略，進(jìn)行閱 讀，完成閱讀 任務(wù)。通過閱讀后 兩段，讓學(xué)生 使用查找的 方

20、法，提高閱 讀技巧，完成 閱讀任務(wù)。讓學(xué)生靈活 使用所學(xué)句 型；讓學(xué)生靈 活使用服務(wù) 技巧,努力提 供優(yōu)質(zhì)服務(wù).及時(shí)復(fù)習(xí)鞏 固，注意查漏short time. The woman thinks the dishesaretooexpe nsive.What should the waiter do?Suggest her some nice meals that are not too expe nsive.Step5： Summary1. Lan guage points2. The important role ofa serverStep6: HomeworkTry to remembe

21、r the words and expressi ons lear ned in class and master the usage of them.Notes:1, avoid vt.避免avoid something 避免某事 avoid somebody 避免某人 avoid doing something 避 免做某事The pilots had to take emergencyaction to avoid a disaster.飛行員不得不采取緊急措施 避免災(zāi)難的發(fā)生。She felt that her friends tried to avoid meeting her pu

22、rposely.她感覺到她的朋友在故意躲 著她。2. in addition另外fin additi on 畐U詞，位于句 尾時(shí)，相當(dāng)于as well ;fin addition to 復(fù)合介詞，“除之外”，相當(dāng)于as well as 禾口 besides,后接名 詞，代詞、動(dòng)名詞。Practice & try to remember the key poi nts.補(bǔ)缺。除掌握英語 各個(gè)語言知 識(shí)點(diǎn)的一般 規(guī)律之外，還 需要注意英 語各個(gè)語言 知識(shí)點(diǎn)的特 殊規(guī)律。In additi on to lending me his camera, he taught mehow to use it.

23、除了把相機(jī)借給我，他還教我 如何去使用它。t當(dāng)主語后跟有in addition to引導(dǎo)的短語時(shí)，謂語動(dòng)詞 仍與其前的主語保持一致。The teacher, in addition to his students, is interested in the film.老師和他的學(xué)生都對(duì)這部電 影感興趣。Unit Three 第五課時(shí)（填送貨單）WritingWritingStep1: RevisionReview the passage How Importa nt Are You?.Step2: ReadingReadthe phonecon versati on below and und

24、erline the key in formati onthe clerkshouldn t miss.A pizzaDeliveryMynameis Angela Smith. My address is numbertwo Front Street.A largepizzawithmushroomsplives and extra cheese.Step3: Role-playUse the menu on page38 to role play a conversation between a customer and a take-out clerk. The clerk復(fù)習(xí)閱讀部分課

25、文閱讀角色扮演8填寫送貨單通過快速閱 讀的查找技 巧，莪讓學(xué)生 在對(duì)話中敏 感的抓住重 要信息，為下 一個(gè)環(huán)節(jié)的 寫作做好準(zhǔn) 備。依據(jù)送貨單 的項(xiàng)目，編寫 并在模擬真 實(shí)職業(yè)場(chǎng)景 中進(jìn)行顧客 和職員之間n eeds to complete the form for deliveryas show nbelow.Step4: SummaryHow to fill out a form for delivery.Step5: HomeworkReview what have been lear ned in the un it.的對(duì)話。Unit Three第六課時(shí)（提升銷售）Real Life S

26、killsReal Life SkillsStep1: Lead-inSuppose you work at a supermarket.Read theposter and choose the appropriatedescripti onfrom the box for each one.An swer:a. cleara neeb. regular-priced mercha ndisec. coup ond. special promoti one. saleStep2: Match upLook at some customers shopping carts and up-sel

27、l ano ther product to each of them. Be sure your offer is releva nt to what they ve bought.Step3: Readi ngRead the con versati on below. How many times did導(dǎo)入按要求尋找相關(guān)信息匹配練習(xí)將學(xué)生分成2人一組， 讀對(duì)話，并畫出有提升 銷售的地方，全班核 對(duì)。本活動(dòng)為項(xiàng) 目的導(dǎo)入部 分，讓學(xué)生從 閱讀和分析 各類超市海 扌報(bào)著手， 疋 讓學(xué)生進(jìn)入 到模擬真實(shí) 的情景中；二 是儲(chǔ)備項(xiàng)目 任務(wù)一一提 升銷售 所需要的信 息，讓學(xué)生做 好準(zhǔn)備，找出 推銷的容和 理由，并運(yùn)用 本單元所學(xué) 的語言和職 業(yè)技能來解 決問題，為下 面的活動(dòng)做 好鋪墊。the waiter try to up-sell?Mark theminthecon versatio n.* Would you like to upgrade to a medium one?培養(yǎng)學(xué)生職業(yè)道德、