TOP40---酒店產(chǎn)品知識(shí)

1、T0P40酒店產(chǎn)品知識(shí)Hotel Product Knowledge 酒店產(chǎn)品知識(shí)1. Where is the rest room? （Select the answer according to your location） 洗手間在哪里？（根據(jù)你所站的位置選擇相應(yīng)的回答）Location： Lobby - Hotel Gate 位置：大堂進(jìn)門(mén)處Please turn left, you can see the signage across the lobby shop. This way please, let me show you there.您請(qǐng)左轉(zhuǎn)，在禮品店斜對(duì)面，有指示牌，這邊

2、請(qǐng)（我?guī)ィ?。Location： Front Desk, Public Area in Lobby位置：前臺(tái)，大堂公共區(qū)域Across the lobby shop. There is a signage, let me show you the way.在禮品店斜對(duì)面，有指示牌，這邊請(qǐng)（我?guī)ィ?。Location： 2nd Floor位置：二樓_It is just facing the stairs, nearby Grand Ballroom. Let me show you there. 本層的洗手間在樓梯的正對(duì)面，龍?jiān)蒲鐣?huì)廳旁邊，我?guī)^(guò)去。2. Where is the ele

3、vator? （Select the answer according to your location） 電梯在哪里？（根據(jù)你所站的位置選擇相應(yīng)的回答）Which floor do you want to go?請(qǐng)問(wèn)您要去哪層？Location： Lobby/Front Desk位置：大堂/前臺(tái)Please go ahead to Wyndsong Restaurant. Turn right and you can see the elevator.This way, please. Let me show you.您請(qǐng)直走，向風(fēng)之細(xì)語(yǔ)餐廳方向，右轉(zhuǎn)便是電梯。這邊請(qǐng)，我?guī)^(guò)去。Locat

4、ion： Floor位置：樓層（To the direction of elevator）This way, please.（指向電梯方向）您這邊請(qǐng)。Location： 2nd Floor位置：二樓_Please go straight to Fortune Chinese Restaurant. Turn right and you can see the elevator. This way, please. Let me show you.您請(qǐng)直走，向富淳中餐廳方向，右轉(zhuǎn)便是電梯。這邊請(qǐng)，我?guī)^(guò)去。Remarks: You can guide the guests to take VI

5、P elevator to 1, 2, 3, 4, 9, 10 floor.（同樣可以指示客人搭乘酒店貴賓電梯至1, 2, 4, 9, 10層）3. Where can I have the breakfast? At what time?在哪里用早餐，開(kāi)餐時(shí)間是幾點(diǎn)？You can have your breakfast at Wyndsong Restaurant on the 1" floor, where provide Western and Asian cuisine breakfast buffet, the time is from 6:00am to 10:00am

6、 （6:00am to 10:30am on Saturday and Sunday）. Please show your room card for breakfast. This way, please.您用早餐的地點(diǎn)是在一樓的風(fēng)之細(xì)語(yǔ)咖啡廳，提供各色中西式及亞洲式自助早餐，時(shí)間是 從06： 00至10： 00。（周六-周日6： 00-10： 30）用餐時(shí)只需出示您的房卡。您這邊請(qǐng)。4. What is the name and where is the location of your hotel?酒店的具體名稱和地理位置？Hotel name is Crowne Plaza Tianj

7、in Binhai and located at No. 55 Zhongxin Avenue, Airport Economic Area, DongLi District, Tianjin. You can get the address card from Concierge.酒店名為“天津?yàn)I海圣光皇冠假日酒店”，坐落于天津空港經(jīng)濟(jì)區(qū)中心大道55號(hào)。酒店禮 賓部有地址指示卡提供。5. I am at XX, how can I get to your hotel? （Outer-ring road to hotel, downtown to hotel etc）我在XX如何抵達(dá)酒店？從外

8、環(huán)線到酒店，從市區(qū)到酒店。Please along Jin Han Road and go straight towards the direction of Ji ng-Jin-Tang High Way. Across No. 1 Airport Bridge. Turn right at the 3rd traffic light to Zhongxin Avenue. Keep moving forward you will see the hotel. Any problem, please call hotel Guest Service Centre on/p>

9、8.請(qǐng)您沿津漢公路，朝京津塘高速方向直走。過(guò)“京津塘高速-天津機(jī)場(chǎng)入口”的路口后，上 空港一號(hào)橋。下橋后的第三個(gè)紅綠燈向右轉(zhuǎn)，在中心大道的第三個(gè)紅綠燈路口便是我們酒 店。如果在行車(chē)的過(guò)程中有任何問(wèn)題，您可以致電酒店總機(jī)電話022-586788886. How far is it from the hotel to downtown and how to get there?酒店距離市區(qū)多遠(yuǎn)，如何抵達(dá)市區(qū)（如乘坐公交車(chē)如何走）？By taxi/出租車(chē)There is about 30km from hotel to city center. It will take 25 minutes aro

10、und and cost RMB40 by taxi. Hotel also has car renting service. I can contact for you.酒店距市中心大概30公里，車(chē)程約25分鐘，打車(chē)需要花費(fèi)約40元，酒店同時(shí)提供租車(chē)服 務(wù)，如果需要的話，我可以幫您聯(lián)系禮賓部。By bus/公交車(chē)Please turn left and there is bus stop in front of the Science & Technology Building.You can take No. 622 bus to the direction of downtown

11、, it cost RMB3 per ticket.I can show you the direction.（如客人要求搭乘公交車(chē)）您可以出門(mén)向左轉(zhuǎn)，在科技大廈前方有“高爾夫球場(chǎng)”站，可乘 坐622路公交車(chē)到達(dá)市區(qū)方向，乘車(chē)費(fèi)3元。如果需要，我可以給您指示方向。7. How far is it from hotel to airport? How long and how much will take by taxi?從機(jī)場(chǎng)到酒店多遠(yuǎn)?打車(chē)需要多長(zhǎng)時(shí)間，多少錢(qián)?It is about 10km from hotel to airport and cost about RMB20 by tax

12、i in 10 minutes. Hotel can provide pick-up service and I can contact Concierge to make a reservation for you.酒店距離機(jī)場(chǎng)大概10公里,打車(chē)大約需要20元錢(qián)10分鐘左右即到。酒店可提供接機(jī)服務(wù), 我可以幫您聯(lián)系禮賓部預(yù)定。8. How can I log on to Internet in room? Is it free of charge? 在房間如何上網(wǎng)？是否收費(fèi)？You can find a cable on the desk, please plug into your lap

13、top and read the access guide. If still have problem please dial "0" to contact the Guest Service Center for help. The cost is RMB1 per minute with maximum charge of RMB 100 within 24 hours. It is complimentary in Executive Floor and Executive Club Lounge.在每間房間的寫(xiě)字臺(tái)上有網(wǎng)線，您只需將網(wǎng)線插入電腦連接網(wǎng)口即可上網(wǎng)。如

14、果您在使用 中遇到問(wèn)題可以閱讀在寫(xiě)字臺(tái)上的上網(wǎng)指南或撥打“0”聯(lián)系酒店客服中心，我們會(huì)幫助您 解決。在客房中的上網(wǎng)費(fèi)用是每分鐘人民幣1元，24小時(shí)封頂100元。行政樓層客房及行 政酒廊可以免費(fèi)上網(wǎng)。9. How to use the room key card?如何使用房卡開(kāi)門(mén)？Please insert the card into lock recess follow the arrow direction. After the green light flash, take the card out and open the door. If you still can' t op

15、en it, please contact Guest Service Centre. (Show the guest to use the telephone in floor.)請(qǐng)您按照房卡上箭頭指示方向，插入卡槽，綠燈亮起，然后拔出房卡就可以打開(kāi)房門(mén)。如 果仍無(wú)法打開(kāi)，請(qǐng)您聯(lián)系客服中心（可指示客人使用樓層走道電話）10. How to turn on air-condition in room and how to adjust it?房間空調(diào)如何開(kāi)啟和調(diào)節(jié)？Please wait for a moment, our room attendant will at your service

16、 right away. May I know your room number? Is there anything else I can do for you?請(qǐng)您稍等，我們客房部的員工馬上到您房間查看。請(qǐng)問(wèn)您的房間號(hào)碼是多少？您還需要其 它幫助嗎？11. Where is Chinese Restaurant?酒店中餐廳在哪里？The Fortune Chinese Restaurant is located on the 2nd floor, serving mainly Hunan and Guangdong Cuisines. You can take the elevator t

17、o get there, this way, please. 富淳中餐廳位于酒店2層，以導(dǎo)菜、湘菜為主，您可以坐電梯到達(dá)，這邊請(qǐng)。12. What are the places of interest in Tianjin? Do you provide tour guide service? 天津市區(qū)的著名景點(diǎn)有哪些？酒店提供導(dǎo)游服務(wù)嗎？Tianjin has rich tourist resources. The famous sights include Antique Culture Street, Heping Road Commercial Street and Haihe Riv

18、er sightseeing etc. If you need further information, hotel Concierge can help you to contact tour guide service. 天津有豐富的旅游資源，比較著名的景點(diǎn)有：古文化街，和平路商業(yè)街，海河觀光等。如 果您需要詳細(xì)信息，可以咨詢酒店禮賓部。我們可以幫您聯(lián)系導(dǎo)游服務(wù)。13. Where to go to buy Tianjin specialties去哪里可以買(mǎi)到天津特產(chǎn)？You can go to ShiPinJie, there gathered famous snacks in tian

19、jin, do you need me show you the way or get taxi ?您可以去食品街，那里云集天津著名小吃，需要我為您指路或叫車(chē)嗎？14. How to dial the city call in room? How to dial room to room call?如何在房間內(nèi)撥打外線電話？如何打到別的房間電話？Please dial "9" in front of the telephone number to make the DDD call. For room to room call, please dial "8&qu

20、ot; in front of the room number. If you want to call the apartment, please dial "4" in front of room number.For further service, please dial "0" to contact Guest Service Centre.請(qǐng)?jiān)谀枰獡艽虻奶?hào)碼前加撥“9”，以撥打外線電話。酒店內(nèi)房間與房間之間，可在房間 號(hào)碼前加撥“8”。酒店與公寓的客房間，可加撥“4” .如果您有其他問(wèn)題可以撥打“0”，與賓客服務(wù)中心聯(lián)系。15. Can I

21、 book the air ticket in your hotel?酒店是否可以預(yù)定機(jī)票？Yes. Please go to Business Center on 2nd floor, phone number is 2620. Our ticket agent can help you.是的，您在酒店內(nèi)可以預(yù)定機(jī)票。您可到位于酒店2層的商務(wù)中心，聯(lián)系電話是2620,我 們的票務(wù)代理能夠幫助您。16. Where to book the banquet?請(qǐng)問(wèn)在哪里可以預(yù)定宴會(huì)？Our professional Crowne Meeting Team will stand by to help

22、 you, let me contact for you. (Telephone number: 2557, 2553, 2555, 2574) 我們有專業(yè)的皇冠會(huì)議銷售團(tuán)隊(duì)幫您提供服務(wù)，我可以幫您聯(lián)系。(電話號(hào)碼：2557, 2553, 2555,2574)17. Do I need to pay extra commission charge for train ticket?商務(wù)中心預(yù)定火車(chē)票收取手續(xù)費(fèi)嗎？The cooperator ticket agent may ask you to pay RMB 30 to 50 for commission, which depends on

23、 the offer. May I contact for you?票務(wù)代理會(huì)根據(jù)您所預(yù)定車(chē)票的供求，收取您30元至50元不等的手續(xù)費(fèi)的。酒店是不會(huì) 收取您任何費(fèi)用的。需要幫您聯(lián)系嗎？18. How can I get a taxi here?如何叫出租車(chē)？The Concierge can help you on that. This way, please. /You can dial "5" for further information.我們酒店的禮賓部可以幫您聯(lián)系出租車(chē)，這邊請(qǐng)/您可以撥打禮賓部電話5咨詢。19. Which room amenities are

24、free of charge?客房?jī)?nèi)的哪些用品是免費(fèi)的？All drink & food in mini-bar and Wines on the table are charged. You can free to use all the other amenities like tea, coffee and mineral water etc. Is there anything else I can do for you?在您房間內(nèi)，小冰箱里面的飲品和吧臺(tái)上面的洋酒等酒水是收費(fèi)的，其他的一次性客用品 和茶包及礦泉水都是免費(fèi)的。您還需要其他服務(wù)嗎？20. Can I have y

25、our Restaurant reservation number?酒店餐廳有預(yù)定電話嗎？We have three feature restaurants.Wyngsong Restaurant1" floorReservation No. is 2333.Kasumi Japanese Restaurant 1st floorReservation No. is 2322.Fortune Chinese Restaurant 2" floor Reservation No. is 2355.Can I make a reservation for you?酒店共有3個(gè)不

26、同特色的餐廳，1樓風(fēng)之細(xì)語(yǔ)西餐廳預(yù)定電話是2333,霞日餐廳的預(yù)定電 話是2322, 2樓富淳中餐廳預(yù)定電話是2355,需要我?guī)湍?lián)系嗎？21. Where is the banquet room?宴會(huì)廳在幾樓？The Ballroom is located on the 2nd floor, just along the left-hand side of the stairs of the lobby This way, please.宴會(huì)廳位于酒店2層。沿大堂左手邊樓梯可以到達(dá)，您這邊請(qǐng)。22. Is the wireless available at lobby lounge? (Wh

27、ere can I use wireless internet in the hotel?) Is it free?大堂吧可以無(wú)線上網(wǎng)嗎？(酒店什么區(qū)域可以無(wú)線上網(wǎng)？)是否收費(fèi)？The wireless network is available on 1&2 floor and Club lounge on the 9th floor. It is free of charge. Any further service I can contact our IT for help.在酒店一、二層所有公共區(qū)域、會(huì)議室和所有餐廳以及酒店9層的行政酒廊可以免費(fèi)使用 無(wú)線網(wǎng)絡(luò)。如果您需要其它幫助

28、我可以聯(lián)系電腦部員工。23. Where can I use the copy machine?在哪里可以復(fù)印資料？You can use the copy machine in Business Center on the 2nd floor. This way, please. Let me show you the way.酒店二層的商務(wù)中心可以幫助您復(fù)印資料，您請(qǐng)這邊，我?guī)^(guò)去。24. Do you have Laundry Service?酒店提供洗衣服務(wù)嗎？There is laundry service in our hotel. Room attendant will tak

29、e out your laundry before 10:00am and deliver back to you in the same day. For Express service, it will be 50% extra charge and deliver back within 4 hours. You can fill out the laundry list and dial "0" to inform Guest Service Centre.酒店提供洗衣服務(wù)，正常洗衣服務(wù)當(dāng)天10點(diǎn)前收取，并于當(dāng)日返回，如需加急服務(wù)需要加 收50%服務(wù)費(fèi)并在4小時(shí)內(nèi)送

30、回，您可以填寫(xiě)洗衣單后，通知客服中心“0”，我們會(huì)來(lái)收 取。25. How much is your lunch buffet?午餐自助餐的價(jià)格是多少？We have monthly theme buffer promotion. The price is RMB 158 per guest plus 15% surcharge. May I take a reservation for you?酒店每月會(huì)推出不同主題的的午餐自助餐，價(jià)格為158元/位+15%服務(wù)費(fèi)。需要幫您預(yù)定 嗎？26. Do you have any entertainment facilities in your ho

31、tel?酒店內(nèi)有什么娛樂(lè)設(shè)施？On the 1st floor, there are Fitness Centre, Tea Tree Spa and Euro Bar. You can use various fitness facilities, play billiards and swimming in Fitness Centre. Tianjin biggest indoor Tennis Count is located on the 4th floor in hotel. I can contact for you.酒店1層有健身中心，茶樹(shù)水療以及歐羅吧等娛樂(lè)設(shè)施，健身中心內(nèi)設(shè)

32、各種健身器材，桌 球和游泳池。在酒店4層有天津市最大的室內(nèi)網(wǎng)球場(chǎng)，我可以幫您聯(lián)系。27. Where is the hair dryer in room?電吹風(fēng)在哪里？You can find the hair dryer in the cabinet upon bathtub and socket near the face basin. Is there anything else I can do for you?您房間浴缸上方儲(chǔ)物格里，備有吹風(fēng)機(jī)，在衛(wèi)生間面盆旁邊的墻壁上有插座，您還需要其 他服務(wù)嗎？28. How to set up the morning call?如何設(shè)置叫醒服務(wù)

33、？You can dial "0" to contact Guest Service Centre, our colleague will help you to set up. Is there anything else I can do for you?您可以撥打賓客服務(wù)中心電話0,我們的同事會(huì)幫您設(shè)置。您還需要其它服務(wù)嗎？29. Can you put it into my room charge?消費(fèi)是否可以掛房帳？May I have your room number? Let me contact Front Desk to confirm for you.

34、請(qǐng)問(wèn)您的房間號(hào)碼是多少，我?guī)湍?lián)系前臺(tái)確認(rèn)。30. How many people can hold in your biggest ballroom?酒店最大的宴會(huì)廳能容納幾人？Hotel Grand Ballroom area is 875 square meters, it can hold 1000 person for maximum. For further information, I can contact our Crowne Meeting Sales Team to help you. 酒店龍?jiān)蒲鐣?huì)廳面積為875平方米，最多可容納1000人，如果需要了解詳細(xì)信息，我可以

35、幫您聯(lián)系空冠會(huì)議銷售人員。31. When did your hotel open?酒店什么時(shí)間開(kāi)業(yè)的？Hotel soft opening date is May 16,2009, and grand opening date is June 1> 2009. 酒店試營(yíng)業(yè)時(shí)間為2009年5月16日，正試開(kāi)業(yè)時(shí)間為2009年6月1日32. Can you provide the extra bed/chair service in room?是否可以在房間加床或加椅子？We can provide extra bed in your room and cost RMB180+15% su

36、rcharge total RMB207/bed (exclude breakfast). You can dial 0- Guest Service Center ask for that.We can provide two more chairs in your room. Is there anything else I can do for you?房間可以提供加床服務(wù)，收費(fèi)標(biāo)準(zhǔn)為180+15%=207元/張(不包含早餐)，如果您需要可以 聯(lián)系客服中心？可以為您房間加兩把椅子。您還需要其它服務(wù)嗎？33. Where is the Car Park?停車(chē)場(chǎng)在哪里？In Basement

37、 1 and Basement 2.在地下一層和二層。34. Where is the Tea Tree Spa? What' s the operation hour for Tea Tree Spa? 茶樹(shù)水療在哪里？It' s on the first floor, from 1：00pm to 12:00pm在一樓,營(yíng)業(yè)時(shí)間是下午1:00至晚上12:0035. How many treatment rooms and foot massage rooms do you have in Spa respectively? 水疔分別有多少間護(hù)理室和足底按摩室？We have 10 treatment ro