康柏公司的人力資源管理(英文版)(ppt 20頁(yè))

1、12WorldMarkets V(com) = zero = death V(com)V(wm)=growthCom34Value ToCompanyCost of doing businessTransformation TodayCRM, BrandingCall CentersOnline StorespcOrder/Supply ChainCustomer DatabaseLowHighHighSolutions/ Service/ E-Business / Professional Service System integrationTrainingOrganization Real

2、ignmentTrainingInfrastructureSpecialized productsVolumeProductsAero, palmtop,web appliancesYesterday5SharedValues1982-19911992-19981999 OnwardsProduct focus and drivenFirst to marketDo the right thingsCommon sense worksWe are all in it togetherMarket focus and drivenSet the right directionsBe effici

3、ent - do more with lessFigure out how to get the job doneCustomer focus and drivenEmpowermentSet the right prioritiesReward successIntelligent risk-takingBe effective StyleMake a difference personallyProactive communicationsCollaborative teamworkHelp others to succeedBe aggressive, but not confronta

4、tionalTops down decision makingFocus on the jobLong hours symbolize contributionsBlame the matrix in event of failureAssertiveOpenFocus on the outcome of jobGetting job done symbolizes contributionsFunSkillsDrive and executionIndustry knowledgeFlexibility, versatilityTechnical innovationListeningPer

5、suasionManagementDrive and executionLong run perspectiveAbility to tolerate conflicting prioritiesIndustry knowledgeField expertiseLeadershipCustomer knowledgeDrive and executionEffective listeningTeamworkField of expertiseOut-of-the-box thinking6InternalService QualityEmployeeRetentionEmployeeProdu

6、ctivityExternalServiceValue7Balanced Scorecard and the Profit/Value Chain8Compensation & Benefits Recruitment, Termination, Transfer etc.Employee Relations Mgt.Performance Mgt.Career DevelopmentHuman Resource Information SystemHuman Resource StrategyStaffingTraining & Development9PEOPLEPROCE

7、SSESFUTURE/STRATEGIC FOCUSDAY-TO-DAY OPERATIONAL FOCUSStrategic Partner Strategic HR Planning HR as Business Partner Culture and Values Community RelationsChange Agent Staffing Organizational Design Change Management Planning Performance Management Training and DevelopmentEmployee Relations Expert E

8、mployee Relations Labor Relations Environment & Safety Health & SecurityAdministrative Expert Compensation design Benefits administration HR Information Systems Legal Compliance10Case for ChangeCorporateDirection11VisionEverything to the InternetMissionTo enable human achievement bytransform

9、ing information technologyStrategyLeadership in Internet access andinfrastructure through superior technology,services and partnershipsObjectivesBalanced across employee, customer,market, financial & operationalAttitudeInspired12qProcess speed and simplicity: Develop industry leading time-to-mar

10、ket and operational processes and infrastructureqStrong brand: Build a strong, unified and globally recognized identity though consistent values and behaviorsqMatrix management: Cooperate seamlessly across our company to serve our customersqLeadership: Develop strong, diverse leadership which balanc

11、es strategic thinking, operational focus and employee engagement13qGreat people: Empower the most innovative, trusted and diverse talent in our industryqCustomer satisfaction: Understand our customers expectations and measure our performance in meeting and exceeding themqPractical innovation: Develo

12、p products, services and solutions that will inspire our diverse customersqTrusted partnerships: Inspire trust by managing quality relationships, acquisitions, and alliances 14OUR MISSION:To deliver business results through customer-focused HR solutions.HR is a trusted partner in creating an environ

13、ment that inspires individual commitment and drives company success.OUR VALUES: Simplicity & Innovation Leadership & Integrity Accessibility & Responsiveness Personal & Professional GrowthTeamwork & Fun!OUR ATTITUDE:Proactive Engagement15Compensation People want to be paid a fair

14、 package and be treated fairlyJob ContentGrowthOpportunitiesGood Supervisor/LeaderGoodWorkEnvironmentPeople want interesting and challenging jobs that match their needsPeople want opportunities to learn, grow and advance in their careersPeople want Supervisors who are supportive caring, and are good

15、 leadersCooperative colleagues and balanced quality work life16Talent Retention ModelFinancialFinancialDevelopmentDevelopmentJob ContentJob ContentWork Life BalanceBase salaryBase salaryVariable payVariable payStocksStocksRetirementRetirementPerformance Performance managementmanagementCareer managem

16、entCareer managementSuccession Succession managementmanagementInterestingInterestingChallengingChallengingLearningLearningEngagingEngagingFlexiFlexi- -timetimeTeamworkTeamworkWork/LifeWork/LifebalancebalanceDiversityDiversityEconomicEconomicEconomicEmotionalEmotionalEmotionalEQUITYEQUITYEQUITYSuperv

17、isorySupervisoryLeadershipLeadership CoachCoach MentorMentor17Customer Service ExcellenceCustomer Intimacy and Executive TouchSolutions Oriented Customer Relations ManagementTraining Focus Areas Skill-set Technical Project Management Management Function Skills Managing changeBehavior Leadership Teamwork Change adaptability Work hard and smart DisciplineMindset Proactive Paradigm shift Continuous Impr