企業(yè)流程管理解決方案

1、starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.企業(yè)流程管理解決方案business process management solutionstarprocs 星曜達(dá)物流(上海)有限公司starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.starcomlog international logist

2、ics (shanghai) ltd.(e-expense 電子報(bào)銷(xiāo)) 可視化可視化visualize執(zhí)行執(zhí)行enforce協(xié)同協(xié)同orchestratestarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.eexpense (tim gm 總經(jīng)理)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd. i

3、ntroduction (簡(jiǎn)介)web-architected, secure, highly configurable- use starprocs anytime, anywhere- separate information for users, vendors and customers- works the way you work 基于web結(jié)構(gòu)，高安全性，可配置化automatic audit trail- ownership and accountability (sox-ready) 基于崗位和職責(zé)的自動(dòng)審計(jì)跟蹤rapidly automates and enforces y

4、our business processes 幫助貴公司加速實(shí)現(xiàn)流程自動(dòng)化manages issues throughout the entire lifecycle of your projects 管理整個(gè)項(xiàng)目開(kāi)發(fā)生命周期starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.introduction contdprovides immediate access to customer history, company information, p

5、roducts purchased 可快速、直接訪問(wèn)客戶(hù)歷史狀態(tài)，公司信息，產(chǎn)品購(gòu)買(mǎi)信息provides web knowledge base for publishing faqs, procedures 提供web知識(shí)庫(kù)管理，可發(fā)布faqs、進(jìn)程allows customers to initiate & check status of issues real time via web 允許客戶(hù)通過(guò)web界面實(shí)時(shí)發(fā)布并查看問(wèn)題狀態(tài)starcomlog international logistics (shanghai) ltd.starcomlog international lo

6、gistics (shanghai) ltd.features特殊功能support sms & e-mail notification alerts 郵件及短信的自動(dòng)提醒 support pda approval function on the move 支持pda 手機(jī)隨時(shí)審批功能api interface with other system (sap, oracle, sql,) 提供其他系統(tǒng)集成的api接口personalize the home page for every user 為每一個(gè)用戶(hù)制定客戶(hù)化的主頁(yè)sox compliant符合sox的需求electronic

7、signature support支持電子簽名starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.feature 2 unique id for every activity record 每一個(gè)活動(dòng)的記錄都有唯一id share hyperlink with each user id 用超鏈接和每一個(gè)用戶(hù)id共享項(xiàng)目 certification assistance (e.g.: iso9000, gmp,fda and etc.) 認(rèn)證流程的輔

8、助功能starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.發(fā)送發(fā)送信息功能信息功能(e-expense 電子報(bào)銷(xiāo)) starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.eature dvantage enefit特點(diǎn)、優(yōu)勢(shì)、利益featureadvantagebenefitweb-architectur

9、e fast deployment 快速實(shí)施 real-time access 實(shí)時(shí)訪問(wèn) single database 一個(gè)數(shù)據(jù)庫(kù) low tco 低總體擁有成本 improve communication and collaboration 增強(qiáng)溝通與協(xié)作 rapid deployment 快速實(shí)現(xiàn)audit trails & notification過(guò)程記錄軌跡過(guò)程記錄軌跡 & 自動(dòng)通知自動(dòng)通知 process enforcement 主動(dòng)的流程 audit-ability 記錄過(guò)程軌跡 easy to comply with quality initiatives an

10、d regulatory environments 可見(jiàn)的主動(dòng)流程歷史狀態(tài)graphical process engine圖形化的流程實(shí)現(xiàn)圖形化的流程實(shí)現(xiàn)引擎引擎 drag-n-drop workflow design 拖拽流程設(shè)計(jì) on-the-fly changes 隨需而變的流程 works the way you work 所見(jiàn)即所得 immediate course correction 隨時(shí)改進(jìn)managementdashboard portal管理者的統(tǒng)一信息管理者的統(tǒng)一信息門(mén)戶(hù)門(mén)戶(hù) real-time information 實(shí)時(shí)信息 role-based informatio

11、n 基于用戶(hù)角色的信息 thresholds 閥值告警 make informed decisions fast 實(shí)現(xiàn)快速?zèng)Q策 prevent potential problems 預(yù)防可能的問(wèn)題open architecture integrate with virtually any tool in the environment 與各領(lǐng)域的主流工具都能集成leverage existing it investments 保護(hù)現(xiàn)有it投資improve efficiency by eliminating duplicate data entry 由于減少了重復(fù)的數(shù)據(jù)錄入，從而提高了效率st

12、arcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.general manager(總經(jīng)理總經(jīng)理) manufacture(生產(chǎn)部生產(chǎn)部)purchases(采購(gòu)部采購(gòu)部)finance(財(cái)務(wù)部財(cái)務(wù)部)hr(人力資源部人力資源部)sales(銷(xiāo)售部銷(xiāo)售部)it(信息部信息部)recruitment (招聘招聘)training (培訓(xùn)培訓(xùn))payroll (薪資薪資)ar (應(yīng)收應(yīng)收)cashier (出納出納)product (生產(chǎn)采購(gòu)生產(chǎn)采購(gòu))no

13、n-product (非生產(chǎn)采購(gòu)非生產(chǎn)采購(gòu))starprocs in your business plan (計(jì)劃計(jì)劃)workshop(車(chē)間車(chē)間)warehouse (倉(cāng)庫(kù)倉(cāng)庫(kù))qa (質(zhì)量質(zhì)量)ap (應(yīng)付應(yīng)付)gl (總帳總帳)erp處處 (企業(yè)資源計(jì)劃系統(tǒng)企業(yè)資源計(jì)劃系統(tǒng))network (網(wǎng)絡(luò)網(wǎng)絡(luò))sales representative (銷(xiāo)售代表銷(xiāo)售代表)sales representative (銷(xiāo)售代表銷(xiāo)售代表)starcomlog international logistics (shanghai) ltd.starcomlog international logistic

14、s (shanghai) ltd.starprocs architectureiissun oneapache teamtrack serverattachmentstemplatesoraclesqludb db2accessodbchttphttpodbcsolariswindowsunixlinuxapple oshandheldtt admin remote adminstarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.usages of

15、starprocs的各方面用途的各方面用途operations process management （業(yè)務(wù)程序管理）（業(yè)務(wù)程序管理）compliance （依從）change request management （改變請(qǐng)求管理）unified request management （統(tǒng)一請(qǐng)求管理）corrective action procedures （糾正行為程序）it infrastructure change requests （信息技術(shù)下部結(jié)構(gòu)變化請(qǐng)求）issue/defect tracking hardware （論點(diǎn)/缺點(diǎn)跟蹤硬件）item/issue tracking （項(xiàng)

16、目/論點(diǎn)跟蹤服務(wù)）product lifecycle management （產(chǎn)品生命周期管理）quality initiatives （品質(zhì)主動(dòng)）customer management （消費(fèi)者管理）contract and proposal management （合同與建議管理）sales support （銷(xiāo)售支持） issue and defect tracking （論點(diǎn)與缺點(diǎn)跟蹤服務(wù)）（論點(diǎn)與缺點(diǎn)跟蹤服務(wù)） internal help desk incident management (內(nèi)部幫助管理）內(nèi)部幫助管理）starcomlog international logistic

17、s (shanghai) ltd.starcomlog international logistics (shanghai) ltd.services and support 服務(wù)和技術(shù)支持professional services- standard installation, configuration, and implementation services 標(biāo)準(zhǔn)安裝、配置、開(kāi)發(fā)服務(wù)- custom consulting 客戶(hù)咨詢(xún)- administrator training classes on site or at teamshare 管理員培訓(xùn)課程maintenance &

18、; support- 5x8 call support 電話技術(shù)支持 (5x8)- updates, service packs and point releases included in annual fee (20% of software retail price) 年費(fèi)用包括升級(jí)、版本發(fā)布等starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.why ?為什么選擇為什么選擇 ？(buy vs. build) core business fo

19、r teamtrack teamtrtack核心業(yè)務(wù) teamtrack product already in use 產(chǎn)品已經(jīng)在很多企業(yè)使用(e.g. dell) tool flexibility combines issue database with workflow 靈活的開(kāi)發(fā)工具(數(shù)據(jù)庫(kù)和工作流相結(jié)合) sales & design support- demo prototype designed in 1 - 3 weeks 快速支持銷(xiāo)售階段和設(shè)計(jì)階段 (根據(jù)復(fù)雜程度，一至三周可完成原型演示) on-going partnership for development &am

20、p; support 可持續(xù)的開(kāi)發(fā)與技術(shù)支持 cost vs. schedule 價(jià)格和時(shí)間starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.who uses teamtrack? 誰(shuí)在使用ttsoftware development health & pharmaceutical services manufacturing consumer electronics & telecommunication starcomlog

21、international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.enterprise implementations在企業(yè)級(jí)的流程實(shí)施案例company customer sincetotal current users dell computer corp199830,000 hewlett-packard199816,000 ubs20037,000 nuclear mgmt corp20016,800 adp19992,400 citigroup19981,600 lexma

22、rk19981,050 cingular20001,001 amd20001,000 mirant2000845 intuit2002800 symbian (uk)2002800starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.our partners 強(qiáng)大的合作伙伴starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shan

23、ghai) ltd.roi for(dell的投資回報(bào))every dell server, laptop and desktop is made with the help of teamtrack. 每臺(tái)server, laptop & desktop pc都是在tt幫助下制造及交付的improved product quality across all dell product lines. 在所有新產(chǎn)品的開(kāi)發(fā)及測(cè)試過(guò)程中使用teamtrack, 提高產(chǎn)品質(zhì)量directly improved customer satisfaction by streamlining proce

24、sses as they pass through the different silos within dell. 直接增加了客戶(hù)滿(mǎn)意度dell will save over $300k annually by automating the opportunity management process. 由于應(yīng)用了tt自動(dòng)化管理流程, dell 每年會(huì)節(jié)省超過(guò)$300kstarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.case study re

25、quests for time-off 請(qǐng)假流程internal knowledge base 公司內(nèi)部知識(shí)庫(kù)internal events 公司內(nèi)部重大事件documentation 文檔管理流程build requests 版本控制請(qǐng)求流程competitive information 競(jìng)爭(zhēng)對(duì)手信息跟蹤customer escalations 客戶(hù)問(wèn)題升級(jí)流程status reports 項(xiàng)目狀態(tài)報(bào)告help desk 公司支持中心報(bào)告流程starcomlog international logistics (shanghai) ltd.starcomlog international l

26、ogistics (shanghai) ltd.expense claims報(bào)銷(xiāo)的流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.approval level權(quán)限審批的流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.submits pmr request(提交pmr報(bào)告)supervis

27、or approval(部門(mén)經(jīng)理審批)gm approval(總經(jīng)理審批)estimate costs of production(估計(jì)生產(chǎn)成本)system input(檢查并記錄)new product pricing(鑒定產(chǎn)品新價(jià)格)transaction closed(處理完畢)sales dept.adc dept.general managerfinance dept.it dept.marketing dept.tommy submits pmr request提交產(chǎn)品改良報(bào)告supervisor approves/rejects & pass to finance/gm

28、 部門(mén)經(jīng)理審批同意拒絕gm approve/reject總經(jīng)理審批同意拒絕finance estimates costs of production財(cái)務(wù)部估計(jì)生產(chǎn)成本it department enters data into system 電腦部門(mén)檢查并記錄進(jìn)系統(tǒng)marketing decision on new product pricing鑒定產(chǎn)品新價(jià)格spr work flow 提交跨部門(mén)流程pmr workflow (產(chǎn)品改良流程)spr work flow(跨部門(mén)流程)starcomlog international logistics (shanghai) ltd.starcom

29、log international logistics (shanghai) ltd.e-expense (tommy sourcing)tommy sourcing 提交報(bào)銷(xiāo)報(bào)告給部提交報(bào)銷(xiāo)報(bào)告給部門(mén)經(jīng)理門(mén)經(jīng)理john并等并等待回復(fù)待回復(fù),同意同意/拒絕拒絕starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.tim gms e-expense report總經(jīng)理tim的電子報(bào)銷(xiāo)報(bào)告frank hr assistantjennifercashier

30、sunnyaccountanttommysourcing報(bào)報(bào)銷(xiāo)銷(xiāo)次次數(shù)數(shù)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expense (john sourcing leader)總金額超過(guò)總金額超過(guò) 800,john sourcing 經(jīng)理發(fā)給經(jīng)理發(fā)給總經(jīng)理總經(jīng)理tim進(jìn)行審批進(jìn)行審批 starcomlog international logistics (shanghai) ltd.starcomlog international lo

31、gistics (shanghai) ltd.e-expense (sunny accountant)會(huì)計(jì)會(huì)計(jì)sunny accountant同意并告訴同意并告訴出納付錢(qián)出納付錢(qián)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expense (jennifer cashier) 出納付錢(qián)并通知會(huì)計(jì)記帳出納付錢(qián)并通知會(huì)計(jì)記帳starcomlog international logistics (shanghai) ltd.starcomlog

32、 international logistics (shanghai) ltd.user homepage (e-expense) 用戶(hù)主頁(yè)frank hr assistantjennifer cashiersunny accountanttommy sourcingaccountant approve & key in systemclosedissue paymentsupervisor approvaltransaction closed已經(jīng)完成已經(jīng)完成(52.94%)尚未完成尚未完成(47.06%)報(bào)報(bào)銷(xiāo)銷(xiāo)次次數(shù)數(shù)starcomlog international logisti

33、cs (shanghai) ltd.starcomlog international logistics (shanghai) ltd.user homepage (e-expense) 實(shí)際用戶(hù)主頁(yè)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.product mod. request (pmr)產(chǎn)品更改請(qǐng)求管理流程starcomlog international logistics (shanghai) ltd.starcomlog int

34、ernational logistics (shanghai) ltd.sales price request (spr)特殊價(jià)格審批流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.contract management合同管理流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.e-expe

35、nse電子報(bào)銷(xiāo)流程starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.sunny accountants homepagestarcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.tim gms homepage (leave application)annual leavesick leaveemergency leavejennifer cashiersunnyaccountanttommysourcing已經(jīng)完成已經(jīng)完成(50%)尚未完成尚未完成(50%)請(qǐng)請(qǐng)假假次次數(shù)數(shù)starcomlog international logistics (shanghai) ltd.starcomlog international logistics (shanghai) ltd.summary 總結(jié)