mis12-信息系統(tǒng)復(fù)習(xí)參考3(共23頁)

1、Management Information Systems, 12e (Laudon)Chapter 3 Information Systems, Organizations, and Strategy1) An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.Answer: FALSEDiff: 3Page Ref: 88AACSB: Reflective ThinkingCASE: Cont

2、entObjective: 3.12) From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor.Answer: TRUEDiff: 3Page Ref: 89AACSB: Use of ITCASE: ContentObjective: 3.13) A firm can be said to have competitiv

3、e advantage when they have higher stock market valuations than their competitors.Answer: TRUEDiff: 2Page Ref: 95AACSB: Reflective ThinkingCASE: ContentObjective: 3.24) The competitive forces model was created for todays digital firm.Answer: FALSEDiff: 1Page Ref: 95AACSB: Reflective ThinkingCASE: Con

4、tentObjective: 3.25) Research has shown that only 25% of firms are able to align their information technology with their business goals.Answer: TRUEDiff: 3Page Ref: 111AACSB: Reflective ThinkingCASE: ContentObjective: 3.56) Customers are one of the competitive forces that affect an organizations abi

5、lity to compete.Answer: TRUEDiff: 1Page Ref: 96AACSB: Reflective ThinkingCASE: ContentObjective: 3.27) A transparent marketplace means that there is high product differentiation.Answer: FALSEDiff: 2Page Ref: 96AACSB: Reflective ThinkingCASE: ContentObjective: 3.28) The effect of the Internet has bee

6、n to raise bargaining power over suppliers.Answer: TRUEDiff: 2Page Ref: 96AACSB: Reflective ThinkingCASE: ContentObjective: 3.29) In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.Answer: FALSEDiff: 2Page Ref: 97AACSB: Use of IT

7、CASE: ContentObjective: 3.210) In the strategy of product differentiation, information systems are used to enable new products and services.Answer: TRUEDiff: 2Page Ref: 97AACSB: Use of ITCASE: ContentObjective: 3.211) Mass customization is a form of mass production.Answer: TRUEDiff: 2Page Ref: 98AAC

8、SB: Use of ITCASE: ContentObjective: 3.212) Strong linkages to customers and suppliers decrease switching costs.Answer: FALSEDiff: 2Page Ref: 99AACSB: Reflective ThinkingCASE: ContentObjective: 3.213) In the age of the Internet, Porters traditional competitive forces model is still at work, but comp

9、etitive rivalry has become much more intense.Answer: TRUEDiff: 1Page Ref: 99AACSB: Reflective ThinkingCASE: ContentObjective: 3.214) In the value chain model, primary activities are most directly related to the production and distribution of the firms products and services that create value for the

10、customer.Answer: TRUEDiff: 2Page Ref: 102AACSB: Reflective ThinkingCASE: ContentObjective: 3.315) The value chain model classifies all company activities as either primary or support.Answer: TRUEDiff: 2Page Ref: 102AACSB: Reflective ThinkingCASE: ContentObjective: 3.316) The idea driving synergies i

11、s that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.Answer: TRUEDiff: 1Page Ref: 107AACSB: Reflective ThinkingCASE: ContentObjective: 3.417) All organizations have bedrock, unassailable assumptions that define their goals an

12、d products.Answer: TRUEDiff: 2Page Ref: 84AACSB: Reflective ThinkingCASE: ContentObjective: 3.118) In a demonstration of network economics, the more people that use Adobe software and related products, the greater the value of the software.Answer: TRUEDiff: 2Page Ref: 108AACSB: Reflective ThinkingCA

13、SE: ContentObjective: 3.419) The term business ecosystem describes the interplay between the various organizational forces within a firm.Answer: FALSEDiff: 2Page Ref: 109AACSB: Reflective ThinkingCASE: ContentObjective: 3.420) The use of Internet technologies allows companies to more easily sustain

14、competitive advantage.Answer: FALSEDiff: 3Page Ref: 111AACSB: Use of ITCASE: ContentObjective: 3.521) As discussed in the chapter opening case, which of the four generic strategies did Verizon employ to combat the competition offered by AT&T?A) low-cost leadershipB) focus on market nicheC) customer

15、and supplier intimacyD) product differentiationAnswer: DDiff: 2Page Ref: 79, 97AACSB: Analytic SkillsCASE: AnalysisObjective: 3.222) The interaction between information systems and organizations is influencedA) primarily by the decision making of middle- and senior-managers.B) by many factors, inclu

16、ding structure, politics, culture, and environment.C) by two main microeconomic forces: capital and labor.D) primarily by the organizations business processes and culture.Answer: BDiff: 2Page Ref: 81AACSB: Use of ITCASE: ContentObjective: 3.123) An organization is aA) stable, formal social structure

17、 that takes resources from the environment and processes them to produce outputs. B) formal, legal entity with internal rules and procedures that must abide by laws.C) collection of social elements.D) B and CE) A, B, and CAnswer: EDiff: 2Page Ref: 82AACSB: Reflective ThinkingCASE: ContentObjective:

18、3.124) How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?A) It sees information systems as a way to rearrange the inputs and outputs of the organization.B) It sees capital and labor as primary production factors.C) It sees the

19、inputs and outputs, labor and capital, as being infinitely malleable.D) It sees the organization as a social structure similar to a machine.Answer: CDiff: 2Page Ref: 83AACSB: Analytic SkillsCASE: EvaluationObjective: 3.125) According to the _ definition of organizations, an organization is seen as a

20、 means by which primary production factors are transformed into outputs consumed by the environment.A) microeconomicB) macroeconomicC) sociotechnicalD) behavioralAnswer: ADiff: 3Page Ref: 82AACSB: Reflective ThinkingCASE: ContentObjective: 3.126) All of the following are major features of organizati

21、ons that impact the use of information systems EXCEPT for A) business processes.B) environments.C) goals.D) agency costs.Answer: DDiff: 2Page Ref: 84AACSB: Reflective ThinkingCASE: ContentObjective: 3.127) Business processes are collections ofA) informal practices and behaviors.B) formalized and doc

22、umented practices.C) routines.D) rights and privileges.Answer: CDiff: 2Page Ref: 84AACSB: Reflective ThinkingCASE: ContentObjective: 3.128) Which of the following would NOT be considered a disruptive technology?A) instant messagingB) e-mailC) Internet telephonyD) PCsAnswer: ADiff: 3Page Ref: 87AACSB

23、: Analytic SkillsCASE: AnalysisObjective: 3.129) Mintzbergs classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)A) entrepreneurial structure.B) divisionalized bureaucracy.C) pro

24、fessional bureaucracy.D) adhocracy.Answer: CDiff: 2Page Ref: 88AACSB: Reflective ThinkingCASE: ContentObjective: 3.130) A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a _ bu

25、reaucracy.A) machineB) professionalC) divisionalizedD) multidivisionalAnswer: ADiff: 2Page Ref: 88AACSB: Reflective ThinkingCASE: ContentObjective: 3.131) An example of a professional bureaucracy is aA) small startup firm.B) school system.C) mid-size manufacturing firm.D) consulting firm.Answer: BDi

26、ff: 3Page Ref: 88AACSB: Reflective ThinkingCASE: ContentObjective: 3.132) The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to asA) switching costs.B) transaction costs.C) procurement.D) agency costs.Answer: BDiff: 2Page Ref: 89AACSB: Use of ITCASE: Conte

27、ntObjective: 3.133) Which of the following statements is NOT true about information technologys impacts on business firms?A) It helps firms expand in size. B) It helps firms lower the cost of market participation.C) It helps reduce internal management costs.D) It helps reduce transaction costs.Answe

28、r: ADiff: 2Page Ref: 89-90AACSB: Use of ITCASE: ContentObjective: 3.134) According to agency theory, the firm is viewed as a(n)A) unified, profit-maximizing entity.B) task force organization that must respond to rapidly changing environments.C) entrepreneurial endeavor.D) nexus of contracts among se

29、lf-interested individuals.Answer: DDiff: 3Page Ref: 90AACSB: Reflective ThinkingCASE: ContentObjective: 3.135) According to Leavitts model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system areA) envir

30、onment, organization, structure, tasks.B) technology, people, culture, and structure.C) organization, culture, management, and environmentD) tasks, technology, people, and structure.Answer: DDiff: 3Page Ref: 93AACSB: Use of ITCASE: AnalysisObjective: 3.136) The _ model is used to describe the intera

31、ction of external forces that affect an organizations strategy and ability to compete.A) network economicsB) competitive forcesC) competitive advantageD) demand controlAnswer: BDiff: 2Page Ref: 95AACSB: Reflective ThinkingCASE: ContentObjective: 3.237) Which of the following industries has a low bar

32、rier to entry?A) automotiveB) computer chipC) restaurantD) airlineAnswer: CDiff: 2Page Ref: 95AACSB: Analytic SkillsCASE: AnalysisObjective: 3.238) Which of the following is NOT one of the competitive forces?A) suppliersB) other competitorsC) external environmentD) customersAnswer: CDiff: 2Page Ref:

33、 95-96AACSB: Reflective ThinkingCASE: ContentObjective: 3.239) A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.A) product differentiationB) traditional competitorsC) low number of suppliersD) new market entrantsAnswer: DDiff: 3Page Ref: 96AACSB: Analytic Skill

34、sCASE: EvaluationObjective: 3.240) A substitute product of most concern for a cable TV distributor isA) satellite TV.B) broadcast TV.C) satellite radio.D) the Internet.Answer: ADiff: 2Page Ref: 96AACSB: Analytic SkillsCASE: EvaluationObjective: 3.241) Which of the following can force a business and

35、its competitors to compete on price alone?A) transparent marketplaceB) high product differentiationC) poor process efficiencyD) demand controlAnswer: ADiff: 3Page Ref: 96AACSB: Reflective ThinkingCASE: ContentObjective: 3.242) A firm can exercise greater control over its suppliers by havingA) more s

36、uppliers.B) fewer suppliers.C) global suppliers.D) local suppliers.Answer: ADiff: 1Page Ref: 96AACSB: Reflective ThinkingCASE: ContentObjective: 3.243) Amazons use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services forA)

37、 low-cost leadership.B) marketing effectiveness.C) focusing on market niche.D) strengthening supplier intimacy.Answer: ADiff: 2Page Ref: 96-97AACSB: Analytic SkillsCASE: AnalysisObjective: 3.244) The four major types of competitive strategy areA) low-cost leadership; substitute products and services

38、; customers; and suppliers.B) low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.C) new market entrants; substitute products and services; customers; and suppliers.D) low-cost leadership; new market entrants; product differentiation; and focus on

39、market niche.Answer: BDiff: 2Page Ref: 96-99AACSB: Reflective ThinkingCASE: ContentObjective: 3.245) Wal-Marts continuous replenishment system allows it toA) provide mass customization.B) provide an efficient customer response system.C) strengthen customer intimacy.D) achieve economy of scale.Answer

40、: BDiff: 1Page Ref: 97AACSB: Use of ITCASE: ContentObjective: 3.246) When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a _ strategy.A) product differentiationB) market nicheC) mass customizationD) process efficiencyAnswer: BDiff:

41、 2Page Ref: 98AACSB: Reflective ThinkingCASE: ContentObjective: 3.247) _ is the ability to offer individually tailored products or services using the same production resources as bulk production.A) Mass customizationB) Size customizationC) Magnitude customizationD) Dimension customizationAnswer: ADi

42、ff: 1Page Ref: 98AACSB: Use of ITCASE: ContentObjective: 3.248) Hilton Hotels use of customer information software to identify the most profitable customers to direct services to is an example of using information systems toA) strengthen customer intimacy.B) differentiate their service.C) focus on m

43、arket niche.D) increase efficiency.Answer: CDiff: 2Page Ref: 98AACSB: Use of ITCASE: ContentObjective: 3.249) An information system can enable a company to focus on a market niche throughA) complex trend forecasting.B) tailoring products to the client.C) intensive product trend analysis.D) intensive

44、 customer data analysis.Answer: DDiff: 3Page Ref: 98-99AACSB: Use of ITCASE: ContentObjective: 3.250) Upon which of the following industries has the Internet as a whole been a disruptive technology?A) bill paymentsB) air travelC) booksD) real estateAnswer: BDiff: 1Page Ref: 102AACSB: Reflective Thin

45、kingCASE: ContentObjective: 3.251) A rival of your company, AutoTown, is going to implement analytic software that mines customer data with a goal of enabling the building of automobiles that customers actually want. This can be categorized as using information systems for which competitive strategy

46、?A) low-cost leadershipB) product differentiationC) focus on market nicheD) customer intimacyAnswer: DDiff: 3Page Ref: 99AACSB: Analytic SkillsCASE: AnalysisObjective: 3.252) Internet technologyA) makes it easy for rivals to compete on price alone.B) imposes a significant cost of entry, due to infra

47、structure requirements.C) increases the difference between competitors because of the wide availability of information.D) makes it easy to sustain operational advantages.Answer: ADiff: 2Page Ref: 99AACSB: Reflective ThinkingCASE: ContentObjective: 3.253) The Internet raises the bargaining power of c

48、ustomers byA) creating new opportunities for building loyal customer bases.B) making more products available.C) making information available to everyone.D) lowering transaction costs.Answer: CDiff: 2Page Ref: 99AACSB: Reflective ThinkingCASE: ContentObjective: 3.254) To what competitive force did th

49、e printed encyclopedia industry succumb?A) positioning and rivalry among competitorsB) low cost of entryC) substitute products or servicesD) customers bargaining powerAnswer: CDiff: 2Page Ref: 102AACSB: Reflective ThinkingCASE: ContentObjective: 3.255) The value chain modelA) categorizes five relate

50、d advantages for adding value to a firms products or services.B) sees the supply chain as the primary activity for adding value.C) categorizes four basic strategies a firm can use to enhance its value chain.D) helps a firm identify points at which information technology can most effectively enhance

51、its competitive position.Answer: DDiff: 1Page Ref: 102AACSB: Use of ITCASE: ContentObjective: 3.356) The primary activities of a firm includeA) inbound logistics, operations, outbound logistics, sales and marketing, and service.B) inbound logistics, operations, outbound logistics, technology, and se

52、rvice.C) procurement, inbound logistics, operations, technology, and outbound logistics.D) procurement, operations, technology, sales and marketing, and services.Answer: ADiff: 2Page Ref: 102AACSB: Reflective ThinkingCASE: ContentObjective: 3.357) Which of the following is one of the support activit

53、ies in a firms value chain?A) inbound logisticsB) operationsC) sales and marketingD) technologyAnswer: DDiff: 2Page Ref: 104AACSB: Reflective ThinkingCASE: ContentObjective: 3.358) Which of the following activities would you perform to measure and compare your business processes to similar processes

54、 of other companies within your industry?A) benchmarkingB) best practicesC) value chain analysisD) strategic systems analysisAnswer: ADiff: 1Page Ref: 105AACSB: Reflective ThinkingCASE: ContentObjective: 3.359) The most successful solutions or methods for achieving a business objective are calledA)

55、value activities.B) best processes.C) core competencies.D) best practices.Answer: DDiff: 1Page Ref: 105AACSB: Reflective ThinkingCASE: ContentObjective: 3.360) A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n)A) industry va