下載本文檔
版權說明:本文檔由用戶提供并上傳,收益歸屬內容提供方,若內容存在侵權,請進行舉報或認領
文檔簡介
1、Reception Check-list Morning Shift (07:00-15:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 06:55 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logboo
2、k. 07:00 To attend the department morning briefing. Note down the information from briefing. Familiarise with preceding occurrence during night shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP Ensure profiles in oper
3、a are input correctly Ensure each intraday checked-in guests information has been sent to PSB Tidy up the reception desk and ensure next shift has enough stationary Check room move report, ensure guests information are update in PMS and bucket accordingly. Check departure report,ensure all old docke
4、ts forms for C/O rooms have been removed from buckets. 15:00 Organise the shift banking Count the cash float and itemized account according the journal report Ask for shift leader checks your paperwork Ask for GSM /AFOM/ FOM to Sign the paid out/ rebate voucher File cashier report into folder Fax “C
5、redit Card Authorization Cancellation” to bank. Stay at the desk while the supervisor gives handover to the afternoon team 15:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to income audit Sign Out MRW Enrollment:Signature By GSO/GSM: Upselling Revenue: Reception C
6、heck-list Afternoon Shift (15:00-23:30) Attendance:Shift Leader: Due Out:Group Due In:Non-guarantee: Due In:Group Due Out:Out Of Service OCC%:Event In House:Out Of Order 14:40 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, Event Orders and Logbook. 14:50
7、To attend the department afternoon briefing. Note down the information from briefing. Familiarise with preceding occurrence during morning shift and yesterday. Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals / departures, VIP Ensure profiles in opera are
8、 input correctly Ensure each intraday checked-in guests information has been sent to PSB 22:30 Print the arrivals and check in today report,check and ensure all the RC are placed accordingly. Tidy up the reception desk and ensure next shift has enough stationary 23:00 Organise the shift banking Coun
9、t the cash float and itemized account according the journal report Ask for shift leader checks your paperwork Ask for GSM / AFOM / FOM to Sign the paid out/ rebate voucher File cashier report into folder Fax “Credit Card Authorization Cancellation” to bank. Stay at the desk while the supervisor give
10、s handover to the night team 23:30 Close your cashier Drop the Cash to General Cashierand Drop the itemized folio to income audit Sign Out MRW Enrollment:Signature By GSO/GSM Upselling Revenue: 走在路上 Reception Check-list Overnight Shift (23:00-07:30) Attendance:Shift Leader: Due Out:Group Due In:Non-
11、guarantee: Due In:Event In House:Out Of Service: OCC%:ADR:Out Of Order: 22:50 Sign In Check grooming and hygiene before you are on duty. Read all the Notice Board, MEMO, In-house Group BEO and Logbook. 23:00 To attend the department night briefing. Note down the information from briefing. Familiaris
12、e with preceding occurrence during day Familiarise with conferences and groups in the hotel today Familiarise with expected arrivals. Early check-out in next day, in-house VIP & Group 23:15 Hand over with afternoon shift GSA. Take note the issues what need us to follow up Count float cash and ensure
13、 you have enough change Check all operation equipment whether is in gear(computer, printer,POS machine, Key encode machine, invoice printer, photocopy machine, PSB scaner,etc) Ensure the adequate supplies of following stationaries at workstation Letter Head Paper Room Key Card FIT & Group Guest Key
14、Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stapler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc.
15、Tidy up the reception desk and ensure you have enough stationary Check the guest safety deposit box. Ensure the used Safety Deposit Boxes are recorded. 23:45 Print out trace report and extend trace. 00:00 Print out and file all in-house groups rooming list with room rate. Settle acounts for all of t
16、he POS machine. 00:10 Check the itemized checks of outlets for the day and file them by room number & guest name Follow up outstanding issue from afternoon shift. Before Night Audit Post the transportation charge of the day to corresponding rooms Print in-house guest Breakfast Report of the day Chec
17、k the Transient room,check out the rooms 5 minutes before night audit,and make new reservation for next day. Count the cash float and itemized account according the journal report Prepare concern report before Night Audit Log off the PMS and then prepare to do night run During Night Audit Put the in
18、-house guests detail checks into the bucket accordingly Ensure each intraday checked-in guests information has been sent to PSB make sure the guest use safety boxes is recorded correctly Cross check wake-up call sheet with DTS, matching names and room numbers (specially for In House Group). Deep cle
19、aning reception area and make sure reception desk have enough stationaries: Letter Head Paper Room Key Card FIT & Group Guest Key Card Holder Foreign Exchange Form P Member Welcome Amenity Form PKG flyer Mini Bar Check Official Receipt Navigator Card Hotel Map Miscellaneous Form Envelope Staple Stap
20、ler Official Invoice Group C/I Register Form Room Move Form MRW Card MR Enrollment Form Shuttle Bus Schedule Take Me to Card etc. After Night Audit Check in all the transient room. Check and prepare the group rooms key cards. Print out Manager report and update FO notice board accordingly Check the billing of due out guest. Ensure that there are no “not-updated” registration cards on the des
溫馨提示
- 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
- 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯系上傳者。文件的所有權益歸上傳用戶所有。
- 3. 本站RAR壓縮包中若帶圖紙,網頁內容里面會有圖紙預覽,若沒有圖紙預覽就沒有圖紙。
- 4. 未經權益所有人同意不得將文件中的內容挪作商業(yè)或盈利用途。
- 5. 人人文庫網僅提供信息存儲空間,僅對用戶上傳內容的表現方式做保護處理,對用戶上傳分享的文檔內容本身不做任何修改或編輯,并不能對任何下載內容負責。
- 6. 下載文件中如有侵權或不適當內容,請與我們聯系,我們立即糾正。
- 7. 本站不保證下載資源的準確性、安全性和完整性, 同時也不承擔用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。
最新文檔
- 人才測評課程設計
- 繪畫比賽方案
- 校長校慶周年慶典致辭(11篇)
- 祖國的演講稿300字(34篇)
- 時間都去哪兒了課程設計
- 幾何光學課程設計
- 數據挖掘課程設計 weka
- 2024-2030年全球及中國航空風洞試驗服務行業(yè)市場現狀供需分析及市場深度研究發(fā)展前景及規(guī)劃可行性分析研究報告
- 2024-2030年全球及中國膜曝氣生物膜反應器(MABR)行業(yè)市場現狀供需分析及市場深度研究發(fā)展前景及規(guī)劃可行性分析研究報告
- 納米集成課程設計思路
- 新牛津譯林版高中英語選擇性必修一Unit1Food Matters單元復習課件
- (2024版)小學六年級數學考試命題趨勢分析
- 老年惡性腫瘤特點及治療
- 文旅推廣短片策劃方案相關7篇
- 特斯拉汽車用戶研究報告
- 無人機結構與系統課程標準
- 新劍橋少兒英語第六冊全冊配套文本
- 2024年軍事理論課件信息化戰(zhàn)爭(多應用版)
- 期間核查培訓試卷
- 教師招聘說課評分表
- 招生主管年后業(yè)務規(guī)劃暨工作計劃
評論
0/150
提交評論