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Unit 1 introduce yourself 自我介紹GERALDINE: Good morning. Bibury Systems. Can I help you? JENNY ROSS: Good morning, Geraldine. GERALDINE: Good morning, Jenny. Your newspapers and the post.JENNY ROSS: Thanks CLIVE HARRIS: Good morning, Jenny. Good weekend? JENNY ROSS: Excellent, thank you. CLIVE HARRIS: It is cold this morning. JENNY ROSS: Yes. Very cold. CLIVE HARRIS: Good morning, Geraldine. GERALDINE: Good morning, Mr. Harris. Your newspaper and your post. CLIVE HARRIS: Thank you very much. JENNY ROSS: Good morning, Kate. KATE MCKENNA: Good morning, Jenny. How are you? JENNY ROSS: Im fine, thank you. DON BRADLEY: Good morning, Jenny. JENNY ROSS: Good morning, Don. EDWARD GREEN: Good morning. My name s Edward Green. Im here to see Don Bradley. GERALDINE: Ah yes. One moment, please. GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down. EDWARD GREEN: Thank you. JENNY ROSS: Are you Edward Green? EDWARD GREEN: Yes. JENNY ROSS: Im Jenny Ross. How do you do? EDWARD GREEN: Hello. Pleased to meet you. JENNY ROSS: Welcome to Bibury Systems.EDWARD GREEN: Thank you. JENNY ROSS: Im the Head of Administration in the Marketing Department. My boss is Don Bradley. Well. our boss is Don Bradley! Let me show you the department. JENNY ROSS: This is the Marketing Department. This is my desk. Er.thats Dons office. Hes not here at the moment. And this is your desk. Telephone. PC. In-tray. Let me take your coat. EDWARD GREEN: Thanks. JENNY ROSS: Over here is the stationery cupboard. Papers. Files. Pencils, etc. Help yourself to what you need. Here is the photocopier. And here is the fax machine. And this is the coffee machine. Would you like a cup of coffee? EDWARD GREEN: No, thanks. JENNY ROSS: Kate, this is Edward Green. Hes our new Marketing Executive. KATE MCKENNA: Ah, yes. Edward. Hello. Welcome to Bibury Systems Marketing Department. KATE MCKENNA: Excuse me. Hello, Kate Mckenna. EDWARD GREEN: What is Kates job? JENNY ROSS: She is Head of Sales. Shes good. EDWARD GREEN: Where does she fit into the company structure? JENNY ROSS: Heres the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don. JENNY ROSS: This is the boardroom. And here we have a range of products. Our toys. Come on, lets go to the R & D workshop. EDWARD GREEN: Im sorry. R & D? JENNY ROSS: Thats Research and Development. EDWARD GREEN: Ah, right. GERALDINE: .Thank you for calling. Goodbye. JENNY ROSS: The Managing Directors office is on the first floor. Clive Harris. We call him Clive. Ah, this is Clives secretary, Sally. EDWARD GREEN: hello. JENNY ROSS: And you have met Geraldine, our receptionist? GERALDINE: Hi. JENNY ROSS: So, this is the Research and Development Department. This is Bob and thats Pete. They are Research Assistants. And through here is Derek Jones office. He has a team of six people. Derek, this is Edward Green. Hes our new. DEREK JONES: Please. JENNY ROSS: Oh, youre busy. Sorry. DEREK JONES: No. Please wait. There. Finished. Good. Do you like it? EDWARD GREEN: Errr. What is it? DEREK JONES: Its a toy. Its a new electronic toy. EDWARD GREEN: Its very good. Edward Green. Pleased to meet you. DEREK JONES: Derek Jones. Welcome to Bibury Systems. EDWARD GREEN: Thank you. DON BRADLEY: Edward Green starts today. Hes the new Marketing Executive. CLIVE HARRIS: Oh yes. Is he good? DON BRADLEY: I dons know. Hes young. Hes intelligent. He is well-qualified, but of course he has no experience. *DEREK JONES: So, thats the existing product range. This is a very new product. In fact, this is a prototype. EDWARD GREEN: What is it? DEREK JONES: Its called Big Boss. EDWARD GREEN: Big Boss? What does it do? DEREK JONES: Ahah! Look: SayHello, Big Boss. EDWARD GREEN: Hello, Big Boss. DEREK JONES: No, no. Into the microphone. EDWARD GREEN: Hello, Big Boss. DEREK JONES: Try again. EDWARD GREEN: Hello, Big Boss. BIG BOSS: Hi. Edward. Welcome to Bibury Systems. *CLIVE HARRIS: What do you think, Don? DON BRADLEY: I dont like this design. CLIVE HARRIS: I agree. Its not good. I like this one. He looks angry. DON BRADLEY: Yes, I think it is very funny. *DEREK JONES: What do you think? EDWARD GREEN: What about glasses? DEREK JONES: That is very good. DEREK JONES: Good idea! Brilliant! The managing director: Clive HarrisSales and marketing director: Don BradleyThe head of administration of the marketing department: JENNY ROSSHead of sales: Kate MckennaThe head of R&D department: Derek JonesMarketing executive: EDWARD GREENResearch Assistant: Bob and PeteSecretary: SallyReceptionist: Geraldine UNIT 2 HOW TO USE TELEPHONE 如何使用電話EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please. SMITHS SECRETARY: I am sorry, but Mr.Smith isnt available. EDWARD GREEN: Okay. Ill bring back. Does Mr. Smith have a direct line? SMITHS SECRETARY: Im sorry but the number is confidential. EDWARD GREEN: Okay. Thank you. JENNY ROSS: Its very difficult to speak to Mr. Smith. EDWARD GREEN: Yes, I know. NOVO RECEPTIONIST: Good morning, RUYJ Advertising. DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please? NOVO RECEPTIONIST: What company are you from please? DON BRADLEY: Bibury Systems. NOVO RECEPTIONIST: Ill put you through. DAVE: Phil Watsons phone. DON BRADLEY: Good morning. Can I talk to Phil, please? DAVE: Can I ask whos calling please? DON BRADLEY: Don Bradley from Bibury Systems. DAVE: Well, Mr. Bradley, Im afraid Phils not in the office at the moment. Can I take a message or would you like to ring him on his mobile phone? DON BRADLEY: Ill try his mobile. Can I have the number please? DAVE: 0802 54377 DON BRADLEY: Just let me check that. Zero eight zero two five four three double seven. DAVE: Thats it. DON BRADLEY: Thanks. PHIL WATSON: Hello. Phil Watson. DON BRADLEY: Hello. Phil, this is Don Bradley. PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you? DON BRADLEY: Im fine, thanks. Can we meet? We have a new product and I want you to see it. *SMITHS SECRETARY: Hello, Mr. Smiths office. EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please. SMITHS SECRETARY: Im afraid Mr. Smith is not in the office at the moment. Can I ask what it is about? EDWARD GREEN: It is very important. I represent Bibury Systems. Weve got a new product and I want Mr. Smith to see it. SMITHS SECRETARY: Please send the product specifications by mail, Mr. Green. EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call? SMITHS SECRETARY: You could try ringing this afternoon. EDWARD GREEN: Thank you. Goodbye. *DEREK JONES: Yes. CALLER: Can I speak to Peter? DEREK JONES: Peter Hill? CALLER: No. Peter Toyama. DEREK JONES: There is no one here called Peter Toyama. CALLER: Is that extension 367? DEREK JONES: No, youve got the wrong number. This is 412. CALLER: Im sorry. Could you put me back to the switchboard? DEREK JONES: Yes, hang on. EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please. SMITHS SECRETARY: Im afraid that Mr. Smith is in a meeting. EDWARD GREEN: Is he free later this afternoon? SMITHS SECRETARY: I dont think so. Mr. Smith is very busy at the moment. EDWARD GREEN: Ill ring again tomorrow. SMITHS SECRETARY: I am afraid Mr. Smith isnt in the office tomorrow. CLIVE HARRIS: Clive Harris. KATE MCKENNA: Clive, its Kate. CLIVE HARRIS: Hello Kate. KATE MCKENNA: Are you busy? CLIVE HARRIS: No, why? KATE MCKENNA: Ive got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them? GERALDINE: Good morning, Bibury Systems. How can I help you? MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please. GERALDINE: Please hold the line, Mr. Sakai. Ill put your through. CLIVE HARRIS: Hello. GERALDINE: Mr. Sakai is on the line. CLIVE HARRIS: Put him through .sorry Kate, I must go. I have a very important call. Ill talk to you later. Hello, Mr. Sakai. MR. SAKAI: Hello, Mr. Harris, how are you? CLIVE HARRIS: Im very well, thank you. How are you? MR. SAKAI: Im fine. Im calling about our meeting. CLIVE HARRIS: Yes? *GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask whos calling please? Im afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, thats fine. Ill ask her to call you back. JENNY ROSS: Good night, Edward. EDWARD GREEN: Good night. I am going to phone Mr. Smiths number once again. JENNY ROSS: Good luck! EDWARD GREEN: Its six oclock ?Maybe Mr. Smith is still at work. Maybe his secretary isnt there. JENNY ROSS: I dont think EDWARD GREEN: Just wait ?Ah Mr. Smith? My name is Edward Green. MR. SMITH: Yes. EDWARD GREEN: You dont know me but I work in Don Bradleys office at Bibury Systems. MR. SMITH: Yes? EDWARD GREEN: I spoke to your secretary today. MR. SMITH: Yes? EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product. MR. SMITH: I have all the products I need. EDWARD GREEN: I would like you to have a word with Big Boss. MR. SMITH: Im sorry? EDWARD GREEN: Ill put our new product on the line now. BIG BOSS: Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue.Unit 3 appointment 約會EDWARD GREEN: So, Mr. Smith, when can we meet? MR. SMITH: I m busy all next week. EDWARD GREEN: Maybe the week after? MR. SMITH: Talk to my secretary. *EDWARD GREEN: You print your catalogue this month, don t you? MR. SMITH: Yes. EDWARD GREEN: Could you possibly see the product this week? It won t take long. MR. SMITH: Okay. Be here Wednesday morning.eight sharp! I ll give you twenty minutes. EDWARD GREEN: Thank you Mr. Smith. I ll see you on Wednesday morning at 8 o clock. JENNY ROSS: Well done! *CLIVE HARRIS: Good morning. Geraldine. GERALDINE: Good morning, Mr. Harris. CLIVE HARRIS: Jenny, could you ring up Mr. Sakai s office in Japan? We need to set up a meeting. Not this week.but the meeting must be before November 3rd. I d like Kate, Don Bradley and Derek to be there. *CLIVE HARRIS: Clive Harris. DEREK JONES: Clive, it s Derek. CLIVE HARRIS: Hello, Derek. What can I do for you? DEREK JONES: Could you come down to the development workshop for a second? CLIVE HARRIS: Derek, I m busy. DEREK JONES: Come on. It ll take ten minutes. CLIVE HARRIS: Alright I ve got five minutes. I m seeing Kate Mckenna at eleven. *JENNY ROSS: Hello, could I speak to Mr. Sakai s secretary. This is Jenny from Bibury Systems in the UK. Mr. Harris would like to arrange a meeting with Mr. Sakai. I wonder if you could check Mr. Sakai s European itinerary. GERALDINE: Yes.yes.yes.I will make sure he gets the message.Alright.goodbye. Ah, Mr. Harris, I ve just had a call from Mr. Peter s secretary. I m afraid he s going to be fifteen minutes late for his appointment this afternoon. CLIVE HARRIS: Okay. That s no problem. GERALDINE: Good morning, Bibury Systems. GERALDINE: Well, Green can see you at eleven o clock on Monday. Is that alright? No, I m sorry, on Tuesday he has a meeting in the morning. Is the afternoon possible? Alright. Thank you. GERALDINE: Hello, Bibury Systems. DEREK JONES: What do you think? CLIVE HARRIS: We ll miss the launch date. DEREK JONES: No, it ll be on schedule. CLIVE HARRIS: February 15th? DEREK JONES: It will be ready for February 15th. CLIVE HARRIS: We must meet the deadline. JENNY ROSS: Kate! Have you got a minute? KATE MCKENNA: What s wrong, Jenny? JENNY ROSS: I have a problem. I am trying to arrange the meeting with Mr. Sakai. He is in the UK for these three days. The first, the second and the third of November, but he is only available on the first and the second.that s the Monday and the Tuesday. Clive Harris is in Scotland on the T uesday and Don cant make Monday morning. and you and Derek are both in meetings on Monday afternoon. What am I to do? KATE MCKENNA: Set up an evening meeting? JENNY ROSS: No, Mr. Sakai s secretary says he has dinner engagements on the second and the third. KATE MCKENNA: Monday evening? JENNY ROSS: Mr. Sakai arrives at the airport at nine o clock on Monday morning and it s a nine hour flight.Monday evening is not a good time for the meeting. He ll be jet lagged. KATE MCKENNA: Then Derek and I will have to change our arrangements. May I see my diary? Change our ten o clock meeting with Mr. Clark. Make it at half past eight on the 4th. JENNY ROSS: You re giving a dinner party on the 4th. KATE MCKENNA: Eight-thirty a.m., not eight-thirty p.m. JENNY ROSS: That s going to be a long day. *EDWARD GREEN: Good Morning! KATE MCKENNA: Hi, Edward. How s it going? EDWARD GREEN: It s going very well! KATE MCKENNA: You look very happy. EDWARD GREEN: I am happy. I met Mr. Smith this morning at eight-thirty. KATE MCKENNA: That s very good. And? EDWARD GREEN: Mr. Smith liked Big Boss. KATE MCKENNA: Good. EDWARD GREEN: But he didn t like the name. KATE MCKENNA: Why not? EDWARD GREEN: He says Big boss isn t a good name. He wants to call it Tycoon Tim. But he thinks Big Boss will sell. KATE MCKENNA: Well done! It s your first marketing success. Unit 4 接受訪問KATE MCKENNA: You know Mr. Sakai is coming at ten o clock, don t you, Jenny? JENNY ROSS: Yes, I do. It s an important meeting, isn t it? KATE MCKENNA: And the slides are ready, aren t they? JENNY ROSS: Yes, they are. KATE MCKENNA: And you have checked the monitor, haven t you? JENNY ROSS: Yes, Kate, I have. KATE MCKENNA: Sorry, Jenny, it really is very important. DON BRADLEY: Good morning! JENNY ROSS: Hello, Don. DON BRADLEY: Is everything ready for the big day? JENNY ROSS: I think so. KATE MCKENNA: Don, I m worried about the last part of the presentation. Can we talk? *MR. SAKAI: Thank you very much for collecting me. CLIVE HARRIS: It s a pleasure. Don t mention it. CLIVE HARRIS: Is your hotel okay? MR. SAKAI: Yes, thanks. It s fine. CLIVE HARRIS: It is good of you to visit us. Thank you for sparing the time. I know you have a busy itinerary. MR. SAKAI: It s a pleasure, Mr. Harris. I enjoy coming to Britain. And I am looking forward to my visit to Bibury Systems. CLIVE HARRIS: It s kind of you to say so. We ll do our best to make your visit worthwhile. DON BRADLEY: You re seeing Phil Watson at twelve o clock about the display unit design. Do you understand the problem? EDWARD GREEN: No, I don t. DON BRADLEY: These are the rough designs. Choosing the right colour is very important. EDWARD GREEN: Sorry, could you explain what you mean? DON BRADLEY: Well, we need different colours. EDWARD GREEN: Ah, do you mean stronger colours? DON BRADLEY: Yes, I do. This display unit must make an impact. It s very important. It must look right for the launch. It must look exciting. EDWARD GREEN: I understand. DON BRADLEY: Well, make sure that Phil understands. Also this pictures of Big Boss need to be bigger. *CLIVE HARRIS: So, we aren t a very big company.but I think we are very efficient. MR. SAKAI: How many people do you employ? CLIVE HARRIS: About seven hundred full-time. But we take on casual staff when we need them. Would you like some more coffee, Mr. Sakai? MR. SAKAI: No, thank you. And, please, call me Kazo. CLIVE HARRIS: And you must call me Clive. So, shall we have a look around? MR. SAKAI: That would be very nice. CLIVE HARRIS: Then perhaps we could have some lunch. And then after lunch some of my senior managers will make a presentation to you. Would you like to leave your coat and briefcase here? MR. SAKAI: Thank you. CLIVE HARRIS: And this is our Sales and Marketing Department. I don t think you have met Kate Mckenna. She is Head of Sales. KATE MCKENNA: How do you do? MR. SAKAI: Kazo Sakai, let me give you my card. KATE MCKENNA: Thank you. CLIVE HARRIS: And this is Don Bradley. DON BRADLEY: Hello, Mr. Sakai. We have spoken on the phone. MR. SAKAI: Hello, Mr. Bradley. You are American. And what part of America are you from? DON BRADLEY: Los Angeles. But I have lived in the UK for five years. I like. /Ah. I have visited ? MR. SAKAI: I m sorry. DON BRADLEY: No, please,after you. MR. SAKAI: I have been to Los Angeles two or three times. It s an interesting city. Well, I hope we have a chance to talk again. CLIVE HARRIS: Yes, you ll be seeing Don at the presentation this afternoon. MR. SAKAI: I look forward to that. *PHIL WATSON: Edward? EDWARD GREEN: Yes. PHIL WATSON: Hi, Edward. EDWARD GREEN: Hello. PHIL WATSON: Phil Watson. Good to meet you. Have you been waiting long? EDWARD GREEN: Not really. PHIL WATSON: Sorry, I was delayed. Shall we get straight down to business? EDWARD GREEN: Why not? PHIL WATSON: Follow me. CLIVE HARRIS: Derek, let me introduce you to Mr. Sakai from Detmore Systems. Mr. Sakai, can I present Derek Jones? Derek is our Development Manager. DEREK JONES: It s very nice to meet you, Mr. Sakai. MR. SAKAI: Hello, Mr. Jones. I m sorry to interrupt your work. DEREK JONES: N
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