賓館英語試題.doc

前廳接待英語考試試卷 姓名： 總分： 口 語 部 分（65分）一、 單詞、短語。（25分）（一） 英譯中（12分）。Lobby Emergency exit Room charge Bell Service Credit card Foreign Exchange Single room Standard room Delay Check-out Luggage Storage Identification Department time （二） 中譯英（13分）。直走 向左/右拐 坐電梯上樓 五樓 在第一個(gè)拐彎處向左轉(zhuǎn) 大堂副理 貴賓樓餐廳 商務(wù)中心 客房 鑰匙卡 到達(dá)時(shí)間 請(qǐng)出示您的護(hù)照 請(qǐng)您簽名 三、翻譯。（40分）（一）英譯中（12分）1. Id like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. Id like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. Id like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I cant find the exact spot on the map.11. Id like to change some US dollars and Id like to know todays exchange rate.12. Can you change the room for me? Its too noisy.（二）漢譯英（28分）1.您預(yù)訂過嗎？2.您將要住多久？3.您能告訴我您的名字與房間號(hào)碼嗎？4.這是您的鑰匙卡，住店期間請(qǐng)包管好。5.謝謝您打電話來，我們期待為您服務(wù)，再見。6.我們應(yīng)該把帳單寄給誰？7.那天晚上各種類型的房間都預(yù)約額滿了。8.能出示一下您的護(hù)照嗎？9.別著急，先生。我傳呼大堂副理來幫您。10.我們的行李員會(huì)幫您拿行李，并領(lǐng)您去房間。11.很抱歉，這違反酒店的規(guī)章制度。12.中午12：00前未離店的客人需加收50%的房費(fèi)。13.您包里有貴重或易碎物品嗎？14.您可以去收銀處兌換錢。15.對(duì)不起，先生，這里有些錯(cuò)，請(qǐng)您稍候，讓我更正一下。16.請(qǐng)把這張字條交給出租車司機(jī)，他會(huì)送您到那里的。17.這兒用說明酒店的服務(wù)手冊(cè)。18.總臺(tái)有存放貴物品的保險(xiǎn)箱。19.根據(jù)酒店規(guī)定，對(duì)于沒有預(yù)訂的客人，我們要收一天的費(fèi)用作為押金。20.請(qǐng)問您要地圖或是酒店名片嗎？21.先生，您可將房間保留至下午6時(shí)，但根據(jù)賓館規(guī)定，恐怕我們要收半天房租。22.對(duì)不起，國內(nèi)電話是沒有對(duì)方付費(fèi)的，您得自己付款。23.打外線請(qǐng)先按9，聽到聲響后再按您的要的號(hào)碼。24.您最好要求叫醒服務(wù)。25.請(qǐng)問需要幫您叫車嗎？26.我們發(fā)出傳真后，會(huì)把您的原文送到您房間去的。27.您包里有貴重或易碎物品嗎？28.請(qǐng)去那邊帳臺(tái)付款。筆 試 部 分（35分）一、 選詞填空（10分）。kind check arriving bill stay reservation booked pay deposit check-out check-in see receipt1、Do you have a ? Have you ever a room?請(qǐng)問你有預(yù)定嗎？ 請(qǐng)問你訂過房嗎？2、What of room would you like (or prefer)?您希望要什么樣的房間？3、What time will you be ?您將何時(shí)到達(dá)？4、How many days/nights will you plan to here?你打算住幾天(晚)呢？5、How would you like to your bill? By cash or credit card?你打算怎樣付款呢？ 現(xiàn)金還是信用卡？6、Please pay 600 RMB as for one night stay according to our hotel regulations/policy!根據(jù)本酒店的規(guī)定(制度)住一夜需要預(yù)付600元人民幣。7、Here is your . Would you please check it?這是您的帳單，請(qǐng)您過目。8、Do you want to ?你想要退房嗎？9、Please wait a moment while the room attendant you room.麻煩你等一下服務(wù)員正在查房。二、 句子、情景對(duì)話。（25分） Reservations R Mr. Bellow B R: . May I help you, sir? B:I booked a twin-bed room with bath three weeks ago. Im Henry Bellow R: , Mr.Bellow. Ill check the Arrival List. Sorry to have kept you waiting, Mr.Bllow. Yes, you have reserved a Standard Double Room start today to the 29th. B:Yes, exactly. R: , please? B:Here you are. Is it all right? R:Yes, thanks. ? B:Could I pay with travelers checks? R:Certainly. Heres the key to room 908. Please keep it.And the bellman will show you up. , sir. And enjoy you stay. B:Thank you.Good night!A:Welcome to our hotel.B:Good morning.C: How many days/nights will you plan to stay here?D:Hello!E: Can I help youF: What kind of room would you likeG: How long do you intend to stay in this hotelH: May I have your name pleaseI: May I have your credit card for a whileJ: Have a nice eveningK: Just a moment, pleaseL: Could I see your passportM: What would you like to pay, in cash or by credit card酒店客房服務(wù)英語考試試卷（口試） 姓名： 總分： 一、 單詞、短語。（25分）（一）英譯漢（12分）。elevator / lift telephone table desk TV set night table tea pot telephone bath room laundry bag toilet paper slippers 漢譯英（13分）。直走 向左/右拐 坐電梯上樓 五樓 在第一個(gè)拐彎處向左轉(zhuǎn) 貴賓樓餐廳 商務(wù)中心 客房 鑰匙卡 大堂 清掃 夜床服務(wù) 二、句子、對(duì)話譯英：(由服務(wù)員用英語回答)1.先生，我可以領(lǐng)您到房間嗎？May I show you to your room, sir?2.希望您在我們飯店生活得愉快。We hope you have a pleasant stay in our hotel.1.題：我非常高興為您服務(wù)。Im glad to serve you.2.我是樓層服務(wù)員，我能為您做事嗎？Im an attendant on this floor, what can I do for you ?3.對(duì)不起，讓您久等了。Sorry to have kept you waiting so long.4.如果您有衣服要洗，請(qǐng)放在洗衣袋里，每天上午09：00鐘收取。If you have laundry, leave it iv the laundry bag, itll be collected at 09:00 every morning.5.對(duì)不起，打擾您了，我現(xiàn)在可以打掃房間嗎？Im sorry to disturb you, May I clean your room now?6.您需要熱開水和冷水嗎？Do you need hot water and cold water now?7.先生，這是電燈開關(guān)，那是溫度調(diào)節(jié)器。This is the light switch and that is the temperature adjuster, sir.8.每天晚上8點(diǎn)鐘至次日凌晨2點(diǎn)，飯店播放閉路電視。There are closedcircuit television (inhouse TV ) programs from 8:00P.M.2:00A.M.every day.9.請(qǐng)您把您的名字和房間號(hào)碼簽在帳單上。Please sign your name and room number on the bill.10.您有事情喚服務(wù)員，請(qǐng)按電鈴。If you need help, please push the bellbutton.11.當(dāng)您離開房間時(shí)，請(qǐng)把房間鑰匙放在服務(wù)臺(tái)。Please leave your key at the service desk when you leave your room.12.請(qǐng)告訴我您的姓名和房號(hào)。May I have your name and room number, please.13.我是服務(wù)員，請(qǐng)讓我看一下您的住房卡好嗎？Im the attendant, would you please show me you room card?14.您的房號(hào)是731，我領(lǐng)您去。Your room number is 731, let me show you up there.15.您要新開水嗎？Would you like fresh hot water in the thermos now?16.我可以做夜床嗎？May I make your bed now?17.您看房間是現(xiàn)在清掃還是等會(huì)兒？Shall I clean the room now or later?18.這是您的房間鑰匙。Here is your room key.19.我可以來收長(zhǎng)途電話費(fèi)嗎？May I collect the bill for the long distance call?20.如果您希望我們幫您擦皮鞋，請(qǐng)將鞋放在門外。If you want to have your shoes polished, please put them outside the door.21.您有衣服要洗嗎？Do you have any clothes to be cleaned?22.對(duì)不起，這件襯衫口熨壞了，我們賠您20元錢可以嗎？Im very sorry, the cuff of your shirt was damaged when we pressed it ,We have arranged to pay 20 yuan for compensation, is it OK?23.您的衣服織補(bǔ)好了，您看是否滿意？Your coat has been mended, is it all right?24.我可以補(bǔ)充您的小酒吧嗎？May I refill your mini bar?25.您需要叫早服務(wù)嗎？Do you want morning call?26.請(qǐng)您與樓層服務(wù)臺(tái)聯(lián)系。Please contact the floor service counter.27.您的行李都在這里，共七件。All your luggage are here, seven piece in all.28. (恭桶)不能沖水了，我去找人來修理。Sir, the flush is not working, Ill send someone to fix it.29.先生，我可以領(lǐng)您到房間嗎？May I show you to your room, sir?30.希望您在我們飯店生活得愉快。We hope you have a pleasant stay in our hotel.二、英譯中(請(qǐng)服務(wù)員準(zhǔn)確地將聽到的英語譯成中文)1.Can I have my breakfast brought to the room?我可以在房間用早餐嗎？2.Im looking for the room 1208.請(qǐng)問1208號(hào)房間在哪？3.How about getting me an extra blanket and two pillows?答：我想多要一個(gè)毛毯和二個(gè)枕頭可以嗎？4.I cant fall asleep because the tap is dripping.答：水龍頭漏水，吵得我無法入睡。5.There is a hole in this coat, please mend it for me.答：衣服上有一個(gè)洞，請(qǐng)代為織補(bǔ)一下。6.There is a button missing on my coat, can you sew on a button for me?答：我衣服上掉了一個(gè)扣子，你能幫我配一個(gè)嗎？7.Is there a dance hall here?答：這里是舞廳嗎？8.Please clean it when Im out.答：請(qǐng)等我出去之后再打掃房間。9.Some of my friends will come and see me this afternoon. Would you please bring me some more tea cups and chairs?答：今天下午有一些朋友將來看我，你能給我一些茶杯和椅子嗎？10.Can this room be kept for me?答：這間房間可以為我保留嗎？11.Ill leave a note for him. Please give it to him.答：我留下一張紙條，請(qǐng)轉(zhuǎn)交給他。12.If someone calls me, please tell him that Ill be back after ten oclock.答：如果有人來找我，請(qǐng)告訴他我在10點(diǎn)鐘以后回來。13.Ill be checking out around noon. Where can I pay my bill?我要在中午結(jié)帳，請(qǐng)問在哪付款？14.Can you tell me something a bout the climate here?你能給我介紹一下此地的氣候嗎？15.Excuse me, but something is wrong with this socket.答：對(duì)不起，這個(gè)插座壞了。16.Its my wifes birthday today, I would like to order cake.答：今天是我夫人的生日，我想訂個(gè)蛋糕。17.The light of this room is dim, please get me a brighte one.答：房間燈光太暗，可否調(diào)一個(gè)亮點(diǎn)的燈泡？18.What will the weather be like tomorrow?答：明天天氣如何？酒店餐廳服務(wù)英語考試試卷（口試） 姓名： 總分： 一、 單詞、短語。（25分）（一）英譯漢（12分）。bowl banquet hall table Spoon Steak Soup Winecup Coffee cup Wine Buffet Sugar fork 漢譯英（13分）。貴賓樓/云霄閣餐廳 中/西餐 坐電梯上樓 五樓 在第一個(gè)拐彎處向左轉(zhuǎn) 餐巾 牛奶 果子汁 牛肉 面包 主菜 冰淇淋 二、句子、對(duì)話譯英：(由服務(wù)員用英語回答)1. Sit down , please. Here is the menu. May I take your order?/Are you ready to order, sir?請(qǐng)坐，給您菜單，先生，您要點(diǎn)菜嗎？2. What would you like to have, coffee or tea?您要喝咖啡還是茶？3. Would you like to have some wine with your dinner?您用餐時(shí)要喝點(diǎn)酒嗎？4. service hours are:6:00 a.m. to 10:00 a.m. for lunch,5:30 p.m. to 9:30 p.m. for dimmer.餐廳供應(yīng)時(shí)間是：早餐是6點(diǎn)到10點(diǎn)，午餐是11點(diǎn)半到2點(diǎn)，晚餐是5點(diǎn)半到9點(diǎn)半。5. Here is the bill. Please sing it.這是您的帳單。請(qǐng)簽字。6. Will this table be all right?這個(gè)座位好嗎？7. Would you like to start with a glass of beer?先喝一杯啤酒好嗎？8. What vefetable would you like with your fish?吃魚時(shí)您想配點(diǎn)什么蔬菜呢？9. How do you like Chinese food?您喜歡中國菜嗎？10. What do you think of our service?您對(duì)我們的服務(wù)有什么意見？11. How would you like your steak cooked? Raer, Medium, or well done?牛排怎么做？三分熟，半熟還是熟透？12. In your hotel we dont accept tips. Its our pleasure to serve our guests well. Thank you all the same.我們飯店是不收小費(fèi)的。我們?yōu)榭腿朔?wù)好感到高興，還是要謝謝您。13. Well give you a 10%(ten percent) discount after 8 p.m. oclock.晚上8點(diǎn)以后，我們給您九折優(yōu)惠。14. Well offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。15. Id like to reserve a table for four for this evening at 8.我想預(yù)定一張今晚8點(diǎn)四人的餐位。16. Im afraid youll have to pay for the damage.您必須賠償。17. I cant guarantee anything, but Ill try my best.我不能保證，但我會(huì)盡力而為。18. Have you made a reservation? / Do you have a reservation?您預(yù)定過了嗎？19. How many people are there in your party? / For how many people?你們一共有幾位？20. Id like to reserve a table by the window.我想定一個(gè)靠窗的餐位。21. How about a table in the corner of the restaurant?餐廳角落的餐位好嗎？22. We are open until 12:00 p.m., but our last order for dinner is at 11:00 p.m.我們一直營(yíng)業(yè)到晚上12點(diǎn)，但晚餐點(diǎn)菜的截止時(shí)間是11點(diǎn)。23. Im sorry, sir, the restaurant is full now/today.對(duì)不起，先生，現(xiàn)在/今天我們餐廳預(yù)定已滿。24. Please sit at the same table for each meal.請(qǐng)你們每頓飯坐在同一個(gè)餐位上。25. Since you are group guests, weve arranged a set menu for you. If you want to have extra food, you should also pay extra for it .因?yàn)槟銈兪菆F(tuán)隊(duì)客人，我們已經(jīng)替你們安排了套菜。假如你們想另外加菜的話。你們得另付費(fèi)用。26. Im sorry, were filled up right now, but do you mind waiting for a while?對(duì)不起，這會(huì)兒都擠滿了，可是您能不能等一會(huì)兒？27. We will have you seated as soon as possible.一有空，我們馬上給您安排座位。28. Would you like smoking area or no-smoking area?您喜歡吸煙區(qū)還是非吸煙區(qū)？29. Im sorry, sir. The table has been reserved. These is a sign on it.對(duì)不起，先生。這張桌已經(jīng)有人預(yù)定了，上面有個(gè)標(biāo)簽。30. Your dining coupons only include soft drinks. Im afraid you have to pay extra for it.您的餐券只包括軟飲料，我想如果您要這個(gè)的話得額外付費(fèi)。31. What would you like to follow?您下一道點(diǎn)什么呢？（這也是請(qǐng)客點(diǎn)菜的套話）32. What kind of food (drink , juice, dessert)would you like?請(qǐng)問您要哪種食品/飲料/果汁/甜品？33. Everything is a la carte.所有的東西都是可以零點(diǎn)的（自己點(diǎn)的）。34. Tha