長(zhǎng)沙財(cái)經(jīng)學(xué)校英語(yǔ)張敏.docx

Unit 4 Ill have to have my watch replaced.Listening and speaking教學(xué)設(shè)計(jì)一、學(xué)情分析本教案的授課對(duì)象為職業(yè)中等學(xué)校二年級(jí)專(zhuān)業(yè)學(xué)生。學(xué)生學(xué)習(xí)存在以下問(wèn)題：掌握的詞匯量和句型結(jié)構(gòu)少、聽(tīng)力和口語(yǔ)表達(dá)能力弱、害羞、課堂參與積極性有待加強(qiáng)、學(xué)習(xí)目的不明確。針對(duì)以上問(wèn)題，本教案強(qiáng)調(diào)集體配合和合作互助的精神，并通過(guò)多種途徑激發(fā)學(xué)生的學(xué)習(xí)興趣和參與熱情。形象化的圖片教學(xué)和真實(shí)情景的表演，不僅能吸引學(xué)生的注意力，而且能強(qiáng)化教學(xué)效果。采用情景交際和任務(wù)教學(xué)法讓學(xué)生在做中學(xué)，讓學(xué)生在具體環(huán)境中用英語(yǔ)處理問(wèn)題，解決問(wèn)題，幫助學(xué)生提高個(gè)人能力，培養(yǎng)學(xué)生自信。同時(shí)教師在課堂上不斷提供適時(shí)的語(yǔ)言幫助和鼓勵(lì)，掃除學(xué)生在學(xué)習(xí)過(guò)程中碰到的障礙，有助于克服學(xué)生的畏縮心理，使他們積極主動(dòng)地配合教學(xué)活動(dòng)，真正成為課堂活動(dòng)的主體。二、教學(xué)內(nèi)容本課時(shí)系高等教育出版社的中等職業(yè)教育課程改革國(guó)家規(guī)劃新教材英語(yǔ)3基礎(chǔ)模塊第四單元的第二課時(shí)，參考內(nèi)容為L(zhǎng)istening and speaking部分。 三、教學(xué)目標(biāo)1. 知識(shí)目標(biāo)1 學(xué)生能熟練掌握部分關(guān)于客戶(hù)投訴的詞匯，如damage, disappoint, quality, replace, refund, receipt等 。2 學(xué)生能掌握客戶(hù)投訴及如何處理的句型，如：What is the problem?How do you expect us to solve this problem?I am sorry for the inconvenience we have caused.Would you like a refund?2. 能力目標(biāo)1 學(xué)生能掌握顧客投訴所描述的問(wèn)題以及如何處理問(wèn)題。2 學(xué)生能將本單元所學(xué)靈活運(yùn)用于生活。3. 情感目標(biāo)學(xué)會(huì)初步服務(wù)意識(shí)，要正確對(duì)待顧客投訴，并且對(duì)于顧客投訴要做到有耐心，有禮貌，尊重并理解顧客。四、教學(xué)重點(diǎn)、難點(diǎn)(1)教學(xué)重點(diǎn)能聽(tīng)懂顧客投訴的問(wèn)題并合理的解決問(wèn)題。（2） 教學(xué)難點(diǎn)培養(yǎng)根據(jù)不同情況進(jìn)行投訴和投訴處理的口頭表達(dá)能力。五、教學(xué)方法任務(wù)教學(xué)法(The Task-based Learning)，情景教學(xué)法(Situational Laguage Teaching)，小組合作學(xué)習(xí)法(The Group Cooperative Learning)六、教學(xué)過(guò)程Step 1 Warming-up1. Guessing what are they doing. Teacher gives some cartoon pictures about complaining and asks students to guess what are they doing.(設(shè)計(jì)意圖: 通過(guò)卡通圖片猜謎游戲不但可以迅速吸引學(xué)生注意力而且通過(guò)這些圖片的展示順利的引入本堂課的話(huà)題“投訴”。同時(shí)為下面的聽(tīng)說(shuō)活動(dòng)打下基礎(chǔ)。）Step 2 Lead-in1、 You must go shopping by , I want to know when will you complain.(terrible service, terrible quality, too expensive.)2、 Show some popular pictures about goods.3、 If you meet this problem, do you know how to complain?（設(shè)計(jì)意圖：用學(xué)生熟悉的話(huà)題來(lái)提起學(xué)生興趣，讓學(xué)生積極主動(dòng)的融入課堂，同時(shí)通過(guò)展示一些淘寶買(mǎi)家秀和賣(mài)家秀的對(duì)比圖來(lái)活躍課堂氣氛，并以此來(lái)引入如何進(jìn)行投訴這一話(huà)題。）Step 3 Presentation1、Listening Kingdom My friend, Tim, met this problem recently. Lets listen carefully how does he complain？(1) Listen and complete. Tom went to the shop to (2) Listen and tick .Name of the CustomerTimItem watch alarmProblem something wrong with the alarm something wrong with the belt of the watch other: _Time of Purchase this week last week other: _Solution replace refund other: _Customer Signature_(3) Read the dialogue.（設(shè)計(jì)意圖:兩個(gè)聽(tīng)力活動(dòng)側(cè)重點(diǎn)不一樣，第一個(gè)重在范聽(tīng)，第二個(gè)重在細(xì)節(jié)，該步驟能幫助學(xué)生記憶本課關(guān)鍵詞語(yǔ)與句型，完成新單詞，重點(diǎn)難點(diǎn)詞匯的突破。）2 、 Experiencing TimeLet students read this dialogue by kinds of ways.（設(shè)計(jì)意圖:通過(guò)讓學(xué)生反復(fù)練習(xí)對(duì)話(huà)，有利于讓學(xué)生理解重點(diǎn)句及其用法, 如果學(xué)生對(duì)屏幕上呈現(xiàn)的詞匯不夠熟悉，教師可以解釋并領(lǐng)讀,同時(shí)為后面的語(yǔ)言活動(dòng)及任務(wù)的完成作鋪墊。）Step 4 Practice Acting MomentAccording to the following situations, make a dialogue with your partner.Students act as a staff and customer, and according to different situations to respond.(設(shè)計(jì)意圖：本環(huán)節(jié)是對(duì)上一活動(dòng)的升華，也是對(duì)本堂課重點(diǎn)句型的再一次鞏固。該步驟的活動(dòng)有助于學(xué)生把掌握的語(yǔ)言輸出應(yīng)用到真實(shí)的語(yǔ)境中，訓(xùn)練學(xué)生在相對(duì)真實(shí)的情景下運(yùn)用所學(xué)語(yǔ)言。同時(shí)老師通過(guò)這一環(huán)節(jié)進(jìn)行情感導(dǎo)入，讓學(xué)生明白不管是顧客還是職員在處理問(wèn)題時(shí)都應(yīng)該要有耐心，有禮貌，多尊重并理解他人。)Step 5 SummaryConclude the important sentences in this unit and ask students read it loudly.Step 6 H