崗位職責(zé)_高級副總裁崗位描述

努力了的才叫夢想，不努力的就是空想！如果你一直空想的話，無論看多少正能量語錄，也趕不走滿滿的負(fù)能量！你還是原地踏步的你，一直在看別人進(jìn)步。高級副總裁職位描述文件職位識別信息職位名稱Sr. VP, Contact Center 所屬部門Contact Center職位編號所在城市工作地點出差要求無偶爾經(jīng)常常駐版本號V1.0生效日期工作網(wǎng)絡(luò)關(guān)系直接上級職位COO匯報職位直接下級職位VP, Contact Center Operation; VP, Contact Center Technology; Manager, Customer Care & Quality Assurance; Manager, Admin & Fulfillment人員管理權(quán)限薪酬無建議權(quán) 決定權(quán)直接下級人數(shù)5績效無 建議權(quán) 決定權(quán)直接管轄團(tuán)隊555配備無 建議權(quán) 決定權(quán)業(yè)務(wù)指導(dǎo)職位COO; General Manager of other departments對職位產(chǎn)生影響的外部機(jī)構(gòu)受到職位影響的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向Senior management in contact center 工作經(jīng)驗More than 10 years China senior management experiences in MNCs, 5 of which in contact center in PRC行業(yè)經(jīng)驗Contact center培訓(xùn)經(jīng)歷管理技能 Control Planning Delegation Coordination專業(yè)技能 Contact Center start up Contact Center operation plus technology management Customer services/ telemarketing/ customer relationship management in PRC market 通用技能 Communication Leadership and people management 職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）To build and manage a top class contact center which is the core customer service as well as sales transaction channel of the company in terms of operation and technology in the PRC travel industry職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面 To build the brand as benchmark for contact center operations in terms of operational management and technology in the PRC travel industry. To maximize every opportunity in every aspect of the customer life cycle to gain maximum profit for the company in the PRC market place. To make use of the contact center as a vehicle to expand business model of the company beyond e-travel e.g. assistance service To support the companys IPO strategies in 3 years after launch of service FullSenior management assessmentOperational LevelTo build and manage the contact center to achieve the following objectives: Provide prompt and efficient sales services to customers in both the Hong Kong and PRC markets. Gain repeated revenue and further solicit business opportunities with high value customers through excellent customer service and value-added solutions. Work with internal CRM and marketing departments to acquire, develop, retain and win-back high value customers by adopting CRM