外貿(mào)溝通2025年商務(wù)英語考試試題及答案

外貿(mào)溝通2025年商務(wù)英語考試試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Thefollowingphrasesareusedininternationaltradecommunication.WhichofthefollowingisNOTappropriate?

A.Wearepleasedtoinformyouthat...

B.Pleasefindattachedourproformainvoice.

C.Thisistoconfirmyourorderfor...

D.Weregrettoinformyouthatyourshipmenthasbeendelayed.

2.Whichofthefollowingstatementsistrueabouttradeterms?

A.CIFstandsforCost,Insurance,andFreight.

B.FOBstandsforFreeOnBoard.

C.DDUstandsforDestinationDutyPaid.

D.Alloftheabove.

3.Inanemail,youwanttoapologizeforalateshipment.Whichofthefollowingphrasesismostappropriate?

A.Wearesorryfortheinconveniencecausedbythedelay.

B.Wearepleasedtoinformyouthattheshipmentisontime.

C.Pleasebeinformedthatyourshipmentisdelayedduetounforeseencircumstances.

D.Yourshipmentisdelayed,butweareworkingonit.

4.Whenwritingalettertoapotentialclient,whichofthefollowingtopicsshouldbeincluded?

A.Introductionofyourcompanyandproducts.

B.Informationaboutyourcompany'shistoryandexpertise.

C.Testimonialsfromsatisfiedcustomers.

D.Alloftheabove.

5.Whichofthefollowingisanexampleofaformaltoneinbusinesscommunication?

A.Hey,Ihopeyou'redoingwell!

B.DearSir/Madam,Iamwritingtoinquireabout...

C.Hi,canyousendmethelatestpricelist?

D.Goodmorning,Iwouldliketoexpressmygratitudeforyoursupport.

6.Whensendingapurchaseorder,itisimportanttoincludewhichofthefollowingdetails?

A.Productnameanddescription.

B.Quantityandunitprice.

C.Deliverydateandterms.

D.Alloftheabove.

7.Whichofthefollowingisanexampleofagoodsubjectlineforanemail?

A.Re:OrderConfirmation

B.OrderUpdate-YourOrder#12345

C.PleaseReviewOurProposal

D.Alloftheabove.

8.Whenrespondingtoacustomer'sinquiry,itisimportantto:

A.Bepoliteandprofessional.

B.Provideaccurateanddetailedinformation.

C.Followupwiththecustomerifneeded.

D.Alloftheabove.

9.Whichofthefollowingisanexampleofanon-verbalcommunicationtechniqueinbusinesscommunication?

A.Usingemojisinanemail.

B.Sendingathank-younoteafterameeting.

C.Usingaformaltoneinaphoneconversation.

D.Usingaclearandconcisewritingstyle.

10.Whenwritingafollow-upemailtoapotentialclient,whichofthefollowingphrasesismostappropriate?

A.Wehopetohearfromyousoon.

B.Pleaseletusknowifyouhaveanyfurtherquestions.

C.Welookforwardtoworkingwithyou.

D.Alloftheabove.

11.Whichofthefollowingisanexampleofaformalclosinginabusinessletter?

A.Bestregards

B.Sincerely

C.Warmregards

D.Alloftheabove.

12.Whenwritingacoverletterforajobapplication,whichofthefollowingtopicsshouldbeincluded?

A.Youreducationandworkexperience.

B.Yourskillsandqualifications.

C.Whyyouareinterestedinthejob.

D.Alloftheabove.

13.Whichofthefollowingisanexampleofagoodopeninglineinabusinessletter?

A.Ihopethisemailfindsyouwell.

B.Iamwritingtoinquireabout...

C.Pleasefindattachedourlatestproductcatalog.

D.Alloftheabove.

14.Whenwritingafollow-upemailtoacustomer,whichofthefollowingphrasesismostappropriate?

A.Wehopetohearfromyousoon.

B.Pleaseletusknowifyouhaveanyfurtherquestions.

C.Welookforwardtoworkingwithyou.

D.Alloftheabove.

15.Whichofthefollowingisanexampleofagoodclosinglineinabusinessemail?

A.Thankyouforyourtime.

B.Sincerely

C.Bestregards

D.Alloftheabove.

16.Whenwritingabusinessproposal,whichofthefollowingtopicsshouldbeincluded?

A.Anintroductiontoyourcompanyandproducts.

B.Adetaileddescriptionoftheservicesorproductsoffered.

C.Pricingandpaymentterms.

D.Alloftheabove.

17.Whichofthefollowingisanexampleofagoodopeninglineinabusinessemail?

A.Ihopethisemailfindsyouwell.

B.Iamwritingtoinquireabout...

C.Pleasefindattachedourlatestproductcatalog.

D.Alloftheabove.

18.Whenwritingacoverletterforajobapplication,whichofthefollowingtopicsshouldbeincluded?

A.Youreducationandworkexperience.

B.Yourskillsandqualifications.

C.Whyyouareinterestedinthejob.

D.Alloftheabove.

19.Whichofthefollowingisanexampleofagoodclosinglineinabusinessletter?

A.Thankyouforyourtime.

B.Sincerely

C.Bestregards

D.Alloftheabove.

20.Whenwritingabusinessproposal,whichofthefollowingtopicsshouldbeincluded?

A.Anintroductiontoyourcompanyandproducts.

B.Adetaileddescriptionoftheservicesorproductsoffered.

C.Pricingandpaymentterms.

D.Alloftheabove.

姓名：____________________

二、判斷題（每題2分，共10題）

1.Itisimportanttopersonalizeyouremailstomaketherecipientfeelvalued.

2.Usingabbreviationsandslanginprofessionalemailsisgenerallyconsideredappropriate.

3.Inbusinesscommunication,itisrecommendedtouseaformaltoneinallcorrespondence.

4.Whenreplyingtoacustomer'scomplaint,itisimportanttoacknowledgetheissueandofferasolution.

5.Sendingafollow-upemailafterameetingisagoodpracticetomaintaintherelationshipwiththeclient.

6.Itisadvisabletoincludemultiplecontactmethods(email,phone,etc.)inyourbusinesscommunication.

7.Theuseofbulletpointsinabusinesslettercanimprovereadabilityandorganization.

8.Itisnotnecessarytoprovidereferencesortestimonialswhenpromotingyourproductsorservices.

9.Itisappropriatetoincludepersonalinformation,suchasyourbirthday,inabusinessemail.

10.Itisrecommendedtouseaclearandconcisewritingstyleinbusinesscommunicationtoensureeffectivecommunication.

姓名：____________________

三、簡答題（每題5分，共4題）

1.Explaintheimportanceofclearandconcisecommunicationininternationaltrade.

2.Describethekeyelementsthatshouldbeincludedinabusinessproposal.

3.Discusstheroleofemailinmaintainingbusinessrelationshipswithinternationalclients.

4.Howcanyouensurethatyourbusinesscommunicationisculturallysensitiveandeffectiveinaglobalcontext?

姓名：____________________

四、論述題（每題10分，共2題）

1.Writeanessayontheimpactoftechnologyontheeffectivenessofinternationalbusinesscommunication.Discusshowadvancementsintechnologyhavechangedthewaybusinessescommunicategloballyandthebenefitsandchallengesthatcomewiththesechanges.

2.Exploretheimportanceofcross-culturalcommunicationininternationalbusiness.Discussthepotentialchallengesthatarisefromculturaldifferencesandhowbusinessescanovercomethesechallengestoensureeffectivecommunicationandsuccessfulbusinessrelationships.

試卷答案如下：

一、多項選擇題

1.D

解析思路：選項A、B和C都是常見的商務(wù)英語表達，而D選項表示的是對延誤的歉意，不符合題意。

2.D

解析思路：CIF、FOB和DDU都是國際貿(mào)易術(shù)語，其中DDU表示“目的港交貨（不包括關(guān)稅）”，與題意相符。

3.A

解析思路：A選項表達了歉意，符合對延誤情況下的禮貌回應(yīng)。

4.D

解析思路：介紹公司、歷史、專家知識和客戶評價都是吸引潛在客戶的重要信息。

5.B

解析思路：A