旅游情景英語-梁君 Unit 10 Bidding Farewell to Guests學習資料

Unit10BiddingFarewelltoGuestsContentsTeachingFocusWarmingUp

SituationalConversationsUsefulExpressionsComprehensiveTestGlossaryDiscussionSelf-EvaluationExercisesFarewellguestsLearningnewwordsandphrasesaboutbiddingfarewellCheck-inattheairportTeachingFocus

securitychecktakeoffTalkaboutthefollowingpictures,thewordsbelowmayhelpyou.WarmingUp

e-ticketselfcheck-in

takephotowithguestschecked-luggagerefundConversation2SituationalConversationsConversation1ThetouristMr.Green(A)isleavingforhiscountry.TheguideMissLi(B)ishelpinghimto

checkinattheairport.Conversation1

B:Hereweareattheairport,Mr.Green.

A:OK.MissLi,wherecanIcheckin?

B:Letmeseeyourticket.ItbelongstoChina

EasternAirline’s.YoushouldgotoIslandE,

Counter10.Itisontheleft.

A:Shallwegoinnow?

B:Yes,butbesuretotakethepassportand

planeticketwithyou.

(Theguestgetshisboardingpassandluggagecheckatthefrontdesk.)A:Thanksforyourhelp,MissLi.B:It’smypleasure.I’mlookingforwardtomeetingyouagain!A:Me,too.Thanksagainforeverything.B:Goodbye.Iwishyouapleasantjourney.A:Thankyou.Goodbye.AtthePudongInternationalAirport,thetourguideMissLi(A)isseeinghertourist(B)off.Conversation2B:MissLi,it’stimeforustosaygoodbyenow.Thankyousomuch.

A:Youarewelcome.Itismypleasure.WelcometoChinaagain.

B:Ihopesotoo.YouweresoniceandhelpfulthatIwouldliketohaveyouasmyguide

againifIcometoChinanexttime.

A:Thankyou!Iwouldbeverygladtohave

thechanceofbeingyourguideagain.

B:Well,it’sreallyapitytosaygoodbyenow.

A:Youaresokind.Thanks.Oh,it’stimeforyoutocheckin.

B:Allright.

A:Thisway,please.Iwon’tleaveuntilyoufinishalltheprocedures.Ifyourunintoany

difficulties,Iwillbeatyourserviceatonce.

B:Fine,thankyou.Bye-bye.

A:Theverybestofluckwithyou.Words&Expressionsbid/bid/vt.說（問候話）；致敬farewell/?fe?'wel/n.告別，歡送BiddingFarewelltoGuests歡送游客e-ticketn.電子客票check/t?ek/vt.檢查，核對n.支票checkin登記簽到；登機手續(xù)e-ticketselfcheck-in電子客票自助值機checked-luggage托運行李security/si'kju?r?ti/n.安全；保證adj.安全的securitycheck安全檢查refund/'ri:f?nd/n.資金償還；退稅takeoff/teik?f/起飛airport/'e?p?:t/n.機場；航空站attheairport在機場belong/bi'l??/vi.屬于eastern/'i:st?n/adj.東方的；n.東方人airline/'e?lain/n.航線；航空公司ChinaEasternAirline中國東方航空公司island/'ailain/n.島，島嶼counter/'kaunt?/n.柜臺left/left/n.左，左面ontheleft在左邊sure/?u?/adj.確信的，確實的；adv.當然；確實地plane/plein/n.飛機planeticket機票luggagecheck行李票frontdesk前臺pleasure/'ple??/n.愉快；令人高興的事belookingforwardto期待journey/'d??:ni/n.旅行international/'int?'n??n?l/adj.國際的see…off為……送行helpful/'helpfl/adj.給予幫助的，有益的；愿意幫忙的pity/'piti/n.憐憫；同情；可惜的事；憾事kind/kaind/adj.仁慈的，體貼的；友善的leave/li:v/vt.離開until/?n'til/prep.到……為止；conj.直到……才procedure/pr?'si:d??(r)/n.程序，手續(xù)runinto遇到atonce立即；立刻Notes

1.Hereweareattheairport,Mr.Green.我們現(xiàn)在到機場了，格林先生。注：送客到機場是導游人員的最后一項服務。第一印象固然重要，但是最后一個環(huán)節(jié)也是重中之重。2.Letmeseeyourticket.ItbelongstoChinaEasternAirline's.YoushouldgotoIslandE,Counter10.Itisontheleft.讓我看看您的機票。這是東方航空公司的機票。您應該去E島去辦理，在10號柜臺。就在左邊。注：現(xiàn)在很多大型機場都分國際值機柜臺和國內值機柜臺，不同航空公司機票需要到不同的值機柜臺辦理登機手續(xù)。3.Butbesuretotakethepassportandplaneticketwithyou.但是請您確保帶上護照和機票。注：登機前需要攜帶護照和機票辦理登機手續(xù)：辦理登機牌及行李托運手續(xù)。4.Theguestgetshisboardingpassandluggagecheckatthefrontdesk.客人在前臺拿到登機牌和行李提取單。注：辦理登機手續(xù)之后，客人持有登機牌、護照就可以進入海關檢查、安全檢查。這一系列例行手續(xù)辦理之后，旅客方可登機。5.Youarewelcome.Itismypleasure.WelcometoChinaagain.您太客氣了。這是我的榮幸。歡迎再到中國來。注：送別乘客時，向乘客再次的邀請體現(xiàn)出東道主的好客熱情。6.Thankyou!Iwouldbeverygladtohavethechanceofbeingyourguideagain.我非常樂意有機會再次成為您的向導。注：導游得到客人對于自己服務工作的肯定和贊同時，除了表示感謝之外，也要對客人的邀請給予回應。7.It’stimeforyoutocheckin.現(xiàn)在到了您辦理登機手續(xù)的時間了。注：一般在起飛前兩小時辦理登機手續(xù)?？梢苑譃楣衽_辦理和電子客票自助辦理兩種方式。8.Iwon’tleaveuntilyoufinishalltheprocedures.Ifyourunintoanydifficulties,Iwillbeatyourserviceatonce.直到您辦理完所有手續(xù)我才會離開的。如果您遇到任何困難，我會馬上為您服務。注：送別乘客的最后一項工作就是安全送別，如果客人在登機前任何需要我們提供幫助的地方，我們都要不留余力的為客人解決問題。UsefulExpressions

1.I’mlookingforwardtomeetingyouagain!期待下次的重逢！2.Goodbye.Iwishyouapleasantjourney.再見。祝您旅途愉快。3.WelcometoChinaagain.歡迎再到中國來。4.Iwouldbeverygladtohavethechanceofbeingyourguideagain.我非常樂意有機會再次成為您的向導。5.It’stimeforyoutocheckin.現(xiàn)在到您辦理登機手續(xù)的時間了。6.Theverybestofluckwithyou.祝您好運！ComprehensiveTestTask1

Task1:Role-play.Actouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivenusefulexpressions.ScenedescriptionKeyPhrasesandUsefulExpressionsScenePicturesScenario1Youareatourguide,youareleadingtheguesthowtocheck-inatthecounteroftheairport

1.Hereweareattheairport.2.Yourticketbelongsto…3.YoushouldgotoIsland…Counter...Itisonthe...4.Butbesuretotakethepassportandplaneticketwithyou.5.I’mlookingforwardtomeetingyouagain!6.Goodbye.Iwishyouapleasantjourney.7.WelcometoChinaagain.8.Iwouldbeverygladtohavethechanceofbeingyourguideagain.9.It’stimeforyoutocheckin.10.Theverybestofluckwithyou.

Scenario2Youareatourguide,youareseeingtourgroupoffattheairport.Task2

CompletethefollowingdialoguesinEnglish.

Ⅰ.A:theTourGuide,MissLiu.

B:

thetourist,Mr.Black.

A:

___________________________（我們到機場了）.

B:MissLiu,WherecanIgetmyboardingpass?

A:

__________________________________

（您應該去B島去辦理，6號柜臺）.

It

is___________（在右邊）.

HereweareattheairportYoushouldgotoIslandB,Counter6ontheleft

（Aftertheguestfinishcheckin）

A:

Nowyoucanboardtheplane,Mr.Black.

B:Thankyouforallyourhelp,MissLiu.

A:It’smypleasure.____________________________________________（期待下次的重逢）.B:Me,too.Thanksagainforeverything.A:Goodbye.__________________________________（祝您旅途愉快）!B:Thankyou.Goodbye.I’mlookingforwardtomeetingyouagainIwishyouapleasantjourney

Ⅱ.A:thetourguide,MissLi

B:thetourist

B:MissLi,it’stimeforustosaygoodbyenow.Thankyousomuch.

A:Youarewelcome.Itismypleasure.____________________________

（歡迎再到中國來）.

B:Ihopesotoo.IwouldliketohaveyouasmyguideagainifIcometoChinanexttime

A:

Thankyou!_______________________________________________________

（我非常樂意有機會再次成為您的向導）.WelcometoChinaagainIwouldbeverygladtohavethechanceofbeingyourguideagain

B:Well,it’sreallyapitytosaygoodbyenow.

A:Youaresokind.Thanks.Oh,_____________________________________

（現(xiàn)在到您辦理登機手續(xù)的時間了）.

B:Allright.

A:Thisway,please.

B:Fine,thankyou.Bye-bye.

A:_____________________________（祝您好運）!It’stimeforyoutocheckinTheverybestofluckwithyouGlossaryChinaEasternAirline東方航空公司ChinaSouthernAirline南方航空公司AirChina國航airporttax機場建設費departurehall出發(fā)大廳，候機廳informationcounter問詢柜臺receptionist接待員over-sizedluggage超規(guī)行李securitycheck安檢firstclass?頭等艙economicclass經濟艙signboard標牌ATM取款機duty-freeshop免稅店terminalbuilding候機樓identification?身份證handbaggage手提行李fullbooked滿員的overweight超重的payfor付款charge費用regulation規(guī)則，規(guī)定extra額外的unaccompanied無人陪伴的Ⅰ.Discussthefollowingquestionsandwriteyouranswers.Discussion

1.Whatshouldtheguidedobeforethetouristsarrivedattheairport?

2.Howtoseetheguestsoff?(1)Checktheplanetickets&arriveairport’stime.(2)Contactthebusdriver.(3)Attentiontheguestdoesn’tlosetheirluggage.(1)Collectingguestsdoesn’tlosethem.(2)Farewellspeech.(3)Confirmingnumbersofthetourists/luggage.(4)Offeringhelpforcheckin&checked-luggage.

3.Ifyouarealocalguide,howwouldyoudealwiththeflight/traindelayoftheguests

whenseeingthemoff?

4.Whenandwhyshouldthetourguidemakeafarewellspeech?

5.Isafarewellspeechimportant?Whatshouldbeincludedinafarewellspeech?略略略Ⅱ.Readthesamplefarewellspeechbelow,andtrytowriteoneofyourown.AfarewellSpeechLadiesandgentlemen,

YourtripinChinawillbeoversoon.Pleaseallowmetotakethisopportunitytosaysomethingbywayofafarewell.

AsanoldChinesesayingsays,“Thereisnobanquetwithoutending.”ImustsaythatIreallyenjoyedbeingwithyouforthelastsixdays.Youarepunctualandcareforeachotherandyourfriendlinesshasleftmeadeepimpression.

Thanksforyoursupporttomyjobaswellastheunderstanding.Ihopetoseeyouagaininthefutureandtobeyourguidenexttime.IhopeyoucanchooseourtravelagencyagainifyourtraveltoChinanexttime.

Onceagain,thankyouforyourcooperationandsupport.Haveapleasantjourney!Thankyouall!Notes1.Pleaseallowmetotakethisopportunitytosaysomethingbywayofafarewell.請允許我借此機會向大家道別。2.AsanoldChinesesayingsays,“Thereisnobanquetwithoutending.”正如中國的一句古語：“天下沒有不散的筵席?！?.Youarepunctualandcareforeachotherandyourfriendlinesshasleftmeadeepimpression.你們的守時、相互關心和友好給我留下了深刻的印象。4.IhopeyoucanchooseourtravelagencyagainifyourtraveltoChinanexttime.希望您下次來中國旅游還能選擇我們旅行社。5.Onceagain,thankyouforyourcooperationandsupport.再一次感謝大家的合作和支持。

Thinkaboutthisunit.Nowrateyourselfonascaleoffive:onebeinglowandfivebeinghigh,andtickoutyourportfolio.Self-EvaluationThingsIcandoEvaluationIcanwritetherelatedwordsaboutcomplaintheguests.54321Icanunderstandthedialogues.54321Icanpracticethedialogues.54321I’velearnedhowtohandletheguests’complains.54321I’velearnedsomebasicknowledgeabouttheguests’complains.54321ExerciseⅡExercisesExerciseⅢExerciseⅠⅠ.True(T)orFalse(F)(

)1.Whenyouaregoingtobidfarewelltoatourgroup,youonlyneedtosendthemattheairport.()2.Asatourguide,youareinchargeofhotelreservations,arrangesformealsandtransportation.()3.Atourgu