旅游情景英語（第二版）Unit 3-1學(xué)習(xí)資料

“十二五”職業(yè)教育國家規(guī)劃教材旅游情景英語課件制作：蔡慧（第二版）

旅游情景英語Unit3-1ServicesattheHotel

旅游情景英語ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionPre-classWorkHomeworkUnit3-1

旅游情景英語Pre-classworkHowtomakeuptheguest’sroom?Whatdoesitmeantoturn-downservices?Unit3-1

旅游情景英語UsefulExpressionswhenyoumakeuptheguest’sroompreparethematerialsforcleaningtheroominadvance

bathfoam,bodylotion,shampoo,conditioner,showercap,bathsoap,bomb,cottonball,tissuepaper,toiletpaper,toothbrush,toothpaste,bathrobe,bathmat,bathtowel,facetowel,bedsheet,quilt,postcard,slippers,pillowcase,map,guestservicedirectory,notepad,mineralwater,envelop,writingpaper,ballpointpen,pencil,etc.Unit3-1Theworkingprocedureofturn-downservice

旅游情景英語☆Servicingtimeisfrom5:00p.m.to9:00p.m.☆Knockingonthedoorandsays,turn-downservice,mayIcomein?☆Closingthecurtainsandturnonthebedsidelamp.☆Turningtheduvetata90degreesangleandputchocolateorgoodnightcardonit.☆Cleaningupthegarbageandchangethetoiletitems.Unit3-1Introductionofsmarthotelrooms

旅游情景英語☆Theguestenterstheroom,doesnotneedtheroomcard,onlyneedstoscan.☆A(yù)llfacilitiesintheroomcanbeusedbyvoice,suchasopen/closethecurtains,turnon/offtheTVortheairconditioner.☆Whenyouneedtoiletpaperormineralwater,therobotcanbedeliveredtoyourroom.Unit3-1

旅游情景英語PayattentiontoprotecttheprivacyofguestsTheroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.Andotherpersonalservicesaremetandpublicareacleaningisappreciatescheduledsoastominimizedisturbancetoguests.Unit3-1

旅游情景英語WarmingUp

Talkaboutthefollowingpictures.Thewordsandphrasesbelowmayhelpyou.

pillowbathrobeUnit3-1

旅游情景英語

slipperselectrickettleSuperiorKingRoom(STR)remotecontrolUnit3-1

旅游情景英語LanguageFocusWordsandPhrasesSituationalConversationsUnit3-1

旅游情景英語WordsandExpressionsbathroom/?bɑ?θru?m/n.浴室，衛(wèi)生間DND:DonotDisturb請勿打擾DNDsign請勿打擾牌turn-downservice夜床服務(wù)attendant/?'tend?nt/n.服務(wù)人員，侍者；隨從roomattendant客房服務(wù)員trolley/'tr?l?/n.手推車housekeeping/'ha?ski:p??/n.家務(wù)，家政Unit3-1

旅游情景英語

housekeepingdepartment客房部disturb/d?'st?:b/vt.打擾，妨礙make/me?k/vt.做；n.制造makeup組成，補(bǔ)足，整理，打掃（房間）bit/b?t/n.一點(diǎn)，少許；adv.[口語]相當(dāng)，有點(diǎn)兒abit/?bit/稍微；有一點(diǎn)兒tire/'ta??(r)/vt.使…疲憊；使…厭煩；vi.厭煩；疲勞convenient/k?n'vi:ni?nt/adj.方便的；適當(dāng)?shù)膔eady/?redi/adj.準(zhǔn)備好的；vt.做好……的準(zhǔn)備Unit3-1

旅游情景英語SituationalConversations

Conversation1Unit3-1

旅游情景英語Scene

description

Theroomattendant(A)comestoMr.Wilson’s(B)roomwithatrolleyatabout9:30a.m.

Conversation1MakinguptheRoomServiceUnit3-1

旅游情景英語

A:Housekeeping.MayIcomein?B:Comein,please.

A:Goodmorning,sir.I’msorrytodisturbyou.MayImakeupyourroomnow?

B:well,ButI’mabittiredrightnow.

A:I’msorryaboutthis,Icancomebacklater.

B:Thankyousomuch.Unit3-1

旅游情景英語A:Whattimewouldbeconvenient,sir?B:Whatabouttwohourslater?A:Allright.Haveagoodrest,sir.I’llcomeat11:30a.m.(Twohourslater)A:Housekeeping.MayIcomein?B:Yes,comein.A:Excuseme.MayIcleanyourroomnow?B:ofcourse.Unit3-1

旅游情景英語1.Housekeeping.MayIcomein?

客房服務(wù)。我可以進(jìn)來嗎？注：客房服務(wù)員進(jìn)門之前應(yīng)先敲門?？傆?jì)三次，每次間隔3－5秒，給客人反應(yīng)的時間。敲門三次之后沒有應(yīng)答，可以用客房部鑰匙開門。在開門的同時，一邊開門一邊報：Housekeeping.MayIcomein?

如：Turn-downservice.MayIcomein?夜床服務(wù)?？梢赃M(jìn)來嗎？Notes:

Unit3-1

旅游情景英語2.I’msorrytodisturbyou.非常抱歉打擾您。注：客房服務(wù)員敲門進(jìn)入房間之后，如果客人在房間，需要向客人致以歉意，以免引起客人的不悅。Notes:

Unit3-1

旅游情景英語3.MayImakeupyourroomnow?

我現(xiàn)在可以打掃您的房間嗎？注：可以用clean或者do替換。對于在房間的客人，能否打掃房間，客房服務(wù)員一定要事先征詢客人的意見，在得到客人許可的情況之下，再進(jìn)行客房的清掃工作，并在工作期間，做到三輕：說話輕、走路輕、操作輕。Notes:

Unit3-1

旅游情景英語4.Whattimewouldbeconvenient,sir?

先生，您什么時間方便呢？注：客房服務(wù)員遇到不適合打掃的情況，要詢問客人合適打掃的時間，以表現(xiàn)出對客人的尊重和理解。Notes:

Unit3-1

旅游情景英語UsefulExpressions:1.Housekeeping.MayIcomein?客房服務(wù)。可以進(jìn)來嗎？2.I’msorrytodisturbyou.非常抱歉打擾您。3.MayImakeupyourroomnow?我現(xiàn)在可以打掃您的房間嗎？4.Whattimewouldbeconvenient,sir?先生，您什么時間方便呢？5.Haveagoodrest,sir.I’llcomeat11:30a.m.先生，您好好休息。我11:30再過來。Unit3-1

旅游情景英語

Role-playActouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivensentencepatterns.PracticeTaskOne:Unit3-1

旅游情景英語Youarearoomattendant.Whenyouaremakinguptheguest’sroom，sheasksyoutocleanherroomearlytomorrowbecauseshewillhavesomefriendsvisither.ScenedescriptionUnit3-1

旅游情景英語

CompletethefollowingdialoguesinEnglish.TaskTwo：

Ⅰ.A:theroomattendantB:Mr.GreenA:_________1_________（客房服務(wù)）.MayIcomein?B:Yes,comein.A:Excuseme._____________2____________（非常抱歉打擾您。我現(xiàn)在可以打掃您的房間嗎）？Unit3-1

旅游情景英語Unit3-1B:Ofcourse.Bytheway.___________3_________（你能每天晚點(diǎn)打掃我的房間嗎）？I’dliketowakeuplater.A:Noproblem._____________________4________________（您每天什么時間方便呢？）.B:Around12:30a.m.A:It’sallright.____________________5________________（我每天12：30來打掃您的房間）。

旅游情景英語Unit3-1Ⅱ.A:thelaundrymanB:Mrs.BrownB:NowIhavesomelaundrythatneedwashing.So,whatshallIdo?A:OK!Letmehelpyou.___________1__________（您需要先填寫一份洗衣單）.B:Whereisit?A:Itishere._______2________（在寫字臺的第一個抽屜里）.B：Hereyouare!

旅游情景英語Unit3-1A:Letmecheckit!Itisright.___________3__________（我們提供快洗服務(wù)）ifyouareurgent.B:Whatchargefor?A:___________4__________（我們加收50%的費(fèi)用）.B:It’sgreat.Whencanitbereturned?A:___________5_________（我們會在四小時之內(nèi)送回您的洗衣）.B:Thankyouverymuch.A:___________6__________（您太客氣）.

旅游情景英語Discussion:Discussthefollowingquestionsandwriteyouranswers.Extending1.Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldlikedry-cleaningandironing?Unit3-1

旅游情景英語Extending

2.Whatshouldaroomattendantdowhenheorsheiscollectinglaundryfortheguestwhowouldliketoremovethestainsonhisorhershirt?Unit3-1

旅游情景英語ConclusionwordsUsefulExpressionsformakinguptheroominthehousekeepingDepartment

LanguagepointsinTasksHowtoofferlaundryservice

ServicesattheHotel3-1Unit3-1

旅游情景英語HomeworkExercisesⅠ.

True(T)orFalse(F)()1.Theroomattendantalwayscleanscheck-outroomlasteveryday.()2.Whenyoucollectlaundry,youcannothelptheguestputtheclothesintothelaundrybag.(