酒店服務(wù)英語課件 3 洗衣服務(wù)

酒店英語

洗衣服務(wù)

LaundryserviceHousekeeping

Laundryservice洗衣服務(wù)告知tellingBriefintroductionoflaundryservice

洗衣部簡介

laundryservice

laundryserviceismadeupofwashingandvaletservice.Thevaletserviceincludesdrycleaningandironing(pressing).Inhotels,thelaundryandvaletservicestakecareoftheneedsoftheguestsandthehotelitself.Oneofthemostimportantthingsisthatyoumustbecarefulwithlaundrywhenworkingonthemandshouldnotmakeanydamagesonthelaundry.

Briefintroductiontothelaundryservice.1)Laundrymancomestotheguestroomtocollectslaundry.2)Guestfillinthelaundrylist.3)Afterlaundry,clotheswillbedeliveredtotheguestroom引入leadingStaffworkinginthelaundrydepartment

洗衣部員工laundrysupervisor

洗衣主管laundryman洗衣工valet熨衣工roomattendant

客房服務(wù)員housemaid

客房服務(wù)員操練一drilloneUsefulwordsoflaundryservice

洗衣服務(wù)常用詞匯選詞/組填空根據(jù)提示，完成下列句子laundrylist洗衣單laundryindemnity洗衣賠償laundrydamage洗衣?lián)p壞laundrybag洗衣袋laundrycharge洗衣費用servicecharge/extracharge服務(wù)費expressservice快洗服務(wù)sameday當日取nextday次日取regularservice正常洗professionalequipment專業(yè)設(shè)備stitch縫綴stain污點item衣服的件colorfast不褪色removethestainstitch/sewonthesebuttonspleasechecktheitemsonebyoneIhaveasilkdresswhichIdon'tthinkiscolorfast.Willthecolorruninthewash?starch上漿shrink縮水fade

褪色dry-cleaning

干洗ironing

熨燙操練二drilltwoUsefulwordsoflaundryservice

洗衣服務(wù)常用詞匯washing

洗，水洗drycleaning干洗ironing熨燙dyeing上色starch上漿shrink縮水fade褪色stitch縫綴

stain污點item衣服的件colorfast不褪色

laundry洗衣服，要洗的衣服laundryman洗衣工laundrylist洗衣單laundrybag洗衣袋laundrycharge洗衣費用laundrydamage洗衣?lián)p壞laundryindemnity洗衣賠償expressservice快洗服務(wù)sameday當日取nextday次日取regularservice正常洗Usefulwordsoflaundryservice

洗衣服務(wù)常用詞匯

1.removethe_stain______(去除污點）2._stitch_/sewon______

thesebuttons（縫扣）&

mend3.Pleasecheckthe_items_____onebyone.（一件一件地）4.IhaveasilkdresswhichIdon'tthinkiscolorfast__.Willthecolorruninthewash?(褪色）fade5.Pleaserefertothe_laundrylist__forfurther

_information_.(洗衣單,信息)6.For__expressservice__(快洗服務(wù)）,wedeliverthelaundrywithin3hours,butweadd50%__servicecharge____(服務(wù)費）Usefulwordsoflaundryservice

洗衣服務(wù)常用詞匯①如果您想了解更進一步的信息，請參照洗衣單Pleaserefertothelaundrylistforfurtherinformation.②對普通洗的衣物，早上11點前收取，我們同一天晚上9點前給您送還，下午3點前收取的，第二天中午之前送還Forclothesreceivedbefore11:00a.m.,we’lldeliverthemtoyourroomby9:00p.m.thesameday;Andforthosereceivedbefore3:00p.m.,youmaygetthembackbynoonthenextday.Usefulwordsoflaundryservice

洗衣服務(wù)常用詞匯③快洗服務(wù)3個小時之內(nèi)給你送還，但是要加收15%的服務(wù)費Forexpressservice,wedeliverthelaundrywithin3hours,butweadd50%servicecharge

④普通洗，我們有當日取和次日?。豢煜?，有快洗和快熨服務(wù)。Forregularservice,wehavesame-dayserviceandforexpressservice,wehaveexpressandexpresspressingservice.⑤如果洗衣有損壞，我們會賠償，但費用不會超過洗衣費用的10倍

Weshouldcertainlypayforthelaundrydamage,butthelaundryindemnitywillnotexceedtentimesofthelaundrycharge.⑥我們的員工很有經(jīng)驗并且也有專業(yè)的設(shè)備Thestaffinthelaundrydepartmentareexperiencedandwealsohavetheprofessionalequipments.YOURSITEHEREServiceprocedure

洗衣服務(wù)程序GreetingsCollectingthelaundry

Askingfortheguest’srequest

TellingtheguesttofillinthelaundrylistExpressingthewishes

操練三drillthreeServiceprocedureandsentences

洗衣服務(wù)程序及常用英文表達a.Goodmorning,housekeeping,mayIcomein?b.Goodafternoon,mayIcomethrough?

a.Goodmorning，I’mheretocollectyourlaundryb.Excuseme,haveyougotanylaundry？/doyouhaveanylaundry?c.Excuseme，thelaundrymanisheretocollectyourlaundrya.Ifyouhaveany,pleasejustleaveitinthelaundrybag.b.Pleasetellusornotifyinthelaundrylistwhetheryouneedyourclothesironed,mended……c.Doyouhaveanyspecialrequest?d.Whenwouldyouliketogetthemback？1.Greetings2.Collectingthelaundry

3.Askingfortheguest’srequestServiceprocedureandsentences

洗衣服務(wù)程序及常用英文表達Willthecolorruninthewash?Wouldyoulikeexpressserviceorsameday?Iwouldlikethissweatertobewashedbyhandincoldwater.(itmightshrink)Wewilldeliverthemtomorrowevening….Iwillhaveexpressservice.3.Askingfortheguest’srequestServiceprocedureandsentences

洗衣服務(wù)程序及常用英文表達Wouldyoupleasefillinthelaundrylist?Wouldyoumindfillingin/outthelaundrylist?Wouldyouliketofillin/outthe.....?PleasefilloutthelaundrylistCouldyoufilloutthelaundrylist?a.Gladtobeofyourserviceb.Certainly,madam.I’mgladtohelpc.IfthereisanythingIcandoforyou,justletmeknow4.Tellingtheguesttofillinthelaundrylist5.Expressingthewishes

Situationalroleplay

情境對話重新編排情境a對話

上午九點，客房服務(wù)員來到Miller女士的房間外，準備敲門進入收取Miller先生要洗的dress，并得到允許。要求：每組選出一名學(xué)生扮演miller女士，一名學(xué)生扮演客房服務(wù)員；服務(wù)程序全面；注意服務(wù)禮貌訓(xùn)練一

practiceoneSituationalroleplay

情境對話SampleAG=Guest,M=RoommaidM:Goodmorning.Housekeeping.MayIcomein?G:Yes.M:MayIcollectyourlaundry?G:Yes,it’sinthelaundrybag.M:Thankyou,ma’am.Pleasefillinthelaundrylistanddon’tforgettosignyournameatthebottomoftherighthandside.G:Yes.Bytheway,howlongdoesittakeforlaundry-cleaning?Ineedtowearmyeveningdresstomorrownight.M:Forclothesreceivedbefore11:00a.m.,we’lldeliverthemtoyourroomby9:00p.m.thesameday.G:Oh,Thankyou,that’searlyenough.M:You’rewelcome,Madam,isthereanythingelseIcandoforyou?G:No.thankyouM:Haveaniceday,MissMillerDiscussingthesituation

情境討論以小組為單位討論情境b:

服務(wù)員來到Hanks先生的房間提供洗衣服務(wù)，但是Hanks先生此時沒有要洗的衣服，他問了幾個有關(guān)洗衣服務(wù)的問題（關(guān)于洗衣?lián)p壞；快洗和普通洗的區(qū)別），服務(wù)員聽懂Hanks先生的問題，并一一作答要求：以小組為單位整理出服務(wù)員的英文語句；注意服務(wù)禮貌，禁忌注意紅線的句子，要求背誦深化一

improvementoneSpecialsituation

特殊情境SampleB(A:RoomAttendantB:Guest)A:Excuseme.Haveyouanylaundry?Thelaundrymanisheretocollectit.B:No,notnow,thankyou.A:Ifyouhaveany,pleasejustleaveitinthelaundrybagbehindthebathroomdoor.Thelaundrymancomes(over)tocollectiteverymorning.B:Thankyou.A:Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.B:Isee.What’sthedifferencebetweentheexpressandregularserviceSpecialsituation

特殊情境A:Forregularservice,theclothesreceivedbefore11:00a.m.,we’lldeliverthemtoyourroomby9:00p.m.thesameday;andforthosereceivedbefore3:00p.m.,youmaygetthembackbynoonthenextday.Forexpressservice,wecollecttheclothesallday,anddeliverthemwithin3hours,butweadd50%servicecharge.B:Oh,Isee.Whatifthereisanylaundrydamage?Iwonderifyourhotelhasapolicyondealingwithit.A:Insuchacase,thehotelshouldcertainlypayforit.Theindemnityshall/willnotexceedtentimesofthelaundryfee.B:Thatsoundsquitereasonable.Ihopethere'snodamageatall.A:Don'tworry,sir.TheLaundryDepartmenthaswideexperienceintheirwork.B:Allright.Thankyouforyourinformation.A:Notatall.Specialsituation

特殊情境SampleC(A:LaundryclerkB:MrsBell)A:WhatcanIdoforyou?B:Couldyousendsomeoneupformylaundry,please?Room908,Bell.A:Certainly,MrsBell.Avaletwillbeupinafewminutes.B:Good.IalsohaveasilkdresswhichIdon'tthinkiscolor-fast.Willthecolorruninthewash?A:We'lldry-cleanthedress.Thenthecolorwon'trun.B:You'resure?Good！Andtheliningofmyhusband'sjackethascomeunstitched.Itmighttearoverfurtherwhilewashing.A:Don'tworry,madam.We'llstitchitbeforewashing.B:That'sfine.Now,whencanIhavemylaundryback?Dialoguetwo:ExpressServiceA:Usuallyittakesabouttwodaystohavelaundrydone.Butwouldyoulikeexpressserviceorsame-day?B:Whatisthedifferenceinprice?A:Wecharge50%moreforexpress,butitonlytakes3hours.B:Andforsame-day,willIgetthedressandskirtbackthisevening?A:Yes,madam.Alldeliverieswillbemadebeforesixo'clock.B:I'llhaveexpressthen.Situationalroleplay

情境對話情境d：客人需要洗一件絲綢連衣裙，并除去一個污點，冷水用手洗silkdressremovethestaincoldwaterIwouldlikethissweatertobewashedbyhandincoldwater.(itmightshrink)要求：①對話中要有提示圖片的英文詞匯；②可以使用提示英文語句，也可不使用③角色扮演，服務(wù)程序全，每組每個角色不得少于6句；④在同學(xué)面前展示，學(xué)生互評，老師點評homework根據(jù)提示，兩人一組完成對話（二選一）A：提示詞：laundryform，pen，shirt，starch，sweater，shrink，coldwater，byhandB:提示詞：spillsomejuice，shirt，dry-cleaning，shrink，

wearitthisevening,要求：時間1周同學(xué)們可以從兩個情境中任選一個提示中的任何單詞，詞組都要用到洗衣服務(wù)程序全面，不得缺少下次課在全班同學(xué)面前展示