酒店服務(wù)英語課件 2 入住登記服務(wù)

酒店英語

入住登記服務(wù)

CheckIn入住登記服務(wù)checkin入住登記服務(wù)checkin

告知telling入住登記服務(wù)checkinHanks先生等一行7人如期到達(dá)沈陽，來到沈陽國(guó)際酒店。剛進(jìn)大堂，接待員接待了他們并為他們辦理入住登記手續(xù)….

引入leading回答下列問題

Answeringthefollowingquestions

結(jié)合所學(xué)知識(shí)，小組討論：1）為Hanks先生辦理入住登記，需要哪些程序？2）如果Hanks先生沒有預(yù)定，怎么為他辦理入住登記？3）入住登記手續(xù)辦理完成后，應(yīng)告知客人哪些信息？引入leadingUsefulwords登記常用詞匯checkincheckoutroomtyperegister-registrationregistrationform/listvacancy=roomavailable roomrate=dailyrate=roomfee=roomcharge sign--signaturebreakfastcouponreceiptcreditcard登記離店房型登記（動(dòng)）--登記（名）登記表空房房?jī)r(jià)簽名(名）---簽名（動(dòng)）早餐券收據(jù)信用卡Usefulwords登記常用詞匯

操練一drilloneUsefulwords登記常用詞匯Serviceprocedure

入住登記服務(wù)的服務(wù)程序根據(jù)情境，小組討論思考：入住登記的服務(wù)程序和常用英文表達(dá)操練二drilltwoServiceprocedure入住登記服務(wù)的服務(wù)程序

askingtheguesttofillintheregistrationformandsigningthenameandshowthepassportaskingtheguestifhehasareservationcheckingthereservationlistgreetingsServiceProcedureaskingtheguestthewayofhispaymenttellingtheguestsomeinformationandintroducingthebellboySentencesineachprocedure

入住登記服務(wù)各程序常用英文表達(dá)①greetingsa.Goodmorning,welcometoourhotel.MayIhelpyou?b.Goodafternoon,whatcanIdoforyou?②askingtheguestifhehasareservationa.Haveyoumadeareservationwithus?b.Doyouhaveareservation?c.Haveyoubooked/reservedaroom?③checkingthereservationlist④askingtheguesttofillintheregistrationformandsigningthenameandshowthepassportSentencesineachprocedure

入住登記服務(wù)各程序常用英文表達(dá)a.MayIsee/havealookatyourpassport.b.Wouldyouliketofillin/outtheregistrationform?c.Doyoumindfillingouttheregistrationform.d.Pleasefillintheregistrationformandsignyournamehere.e.Don’tforgettofilloutyourname.⑤askingtheguestthewayofhispaymenta.Howwouldyouliketomakeyourpayment?b.Howwouldyouliketopay?⑥tellingtheguestsomeinformationandintroducingthebellboySentencesineachprocedure

入住登記服務(wù)各程序常用英文表達(dá)如果Hanks先生無預(yù)定，怎么處理播放一段音頻，根據(jù)音頻里的內(nèi)容總結(jié)出部分英文語句①greetings②askingtheguestifhehasareservation③gettingtoknowthecommendationinformationfortheguest(roomtype,no.ofpersons,timeforstaying,specialrequest)④Checkingaskingtheguesttofillintheregistrationformandsigningthenameandshowthepassport⑥askingtheguestthewayofhispayment⑦tellingtheguestsomeinformationandintroducingthebellboy操練三drillthreeSentencesineachprocedure

入住登記服務(wù)各程序常用英文表達(dá)Nowit’syourtimetoshow重新編排情境a要求：每組選出一名學(xué)生扮演Hanks先生，一名學(xué)生扮演前廳接待員；服務(wù)程序全面；注意服務(wù)禮貌，禁忌訓(xùn)練一

practiceoneSentencesineachprocedure

入住登記服務(wù)各程序常用英文表達(dá)以小組為單位討論情境:接待員為Hanks先生等人辦理完了入住登記手續(xù)后，需要告知客人哪些信息？哪些信息是必要的，英文如何表述a.Yourroomis808,andisonthe8thfloor.Thisisyourkeyandroomcard.b.Thisisyourbreakfastcoupon.Pleasetakecareofit.c.Breakfastisservedfrom5.30amto9.30amattherestaurantonthe1stfloor.c.Thebellboyisheretotakeyouup/toyourroom.d.Enjoyyourstayherewithus

深化一

improvementoneSituationalroleplay

情境對(duì)話各小組根據(jù)以下情境編排對(duì)話，并在班級(jí)演示。情境：Jennifer女士到沈陽旅游，想要入住沈陽國(guó)際酒店，但是她事先沒有預(yù)定，Jennifer來到的沈陽國(guó)際酒店的大堂，準(zhǔn)備辦理入住登記手續(xù)，接待員接打了她要求：每組全體學(xué)生參與編寫編排對(duì)話，其中2-3人參與演示訓(xùn)練二

practicetwoSituationalroleplay

情境對(duì)話學(xué)生自編情境，2-3