上海開放大學(xué)《商務(wù)交際英語》形成性考核參考試題及答案

上海開放大學(xué)《商務(wù)交際英語》形成性考核參考試題及答案單選題1.下列陳述正確的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.參考答案：C2.下列陳述正確的是：A、Usingonlyshort,simplesentencesisbestforbusinessmessages.B、Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.C、Tooverediversityintheworkplace,thebestplanistooverlookdifference.參考答案：B3.下列陳述正確的是：A、Thesupportinginformationcontainsthemainidea.B、Thestandardpartsofaletterincludeadateline,letteraddress,salutation,body,plimentaryclose,writer’snameandtitle.C、TheEnglishlanguageisthemostwidelyusedlanguageintheworld.參考答案：B4.下列陳述正確的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.參考答案：A5.下列陳述正確的是：A、Themostmonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedlettersandmisspelling.B、Usingonlyshort,simplesentencesisbestforbusinessmessages.C、Afriendshiplettermusthavesupportinginformation.參考答案：A6.下列陳述正確的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.參考答案：A7.下列陳述正確的是：A、Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.B、Usetheindirectorderforletterswithapositivemessage.C、Tomunicateeffectively,thereceivermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.參考答案：A8.下列陳述正確的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.參考答案：B9.下列陳述正確的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.參考答案：A10.下列陳述正確的是：A、OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.B、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.C、Usingabbreviationshelpskeepmessagesshortand,therefore,makesthemmoreunderstandableforsomeoneWhodoesnotspeakorreadEnglishfluently.參考答案：A11.下列陳述正確的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.參考答案：A12.下列陳述正確的是：A、Minutesaretheofficialrecordoftheproceedingsofameeting.B、Paragraphsinthemodifiedblockformatarealwaysindented.C、Twomediaareemployedwhensendingmunications—speakingandwriting.參考答案：A13.下列陳述正確的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.參考答案：C14.下列陳述正確的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.參考答案：A15.下列陳述正確的是：A、letterisaformatthatismoninthebusinessworld.B、Whenplanningananalyticalreport,theauthor’spreliminaryoutlinewillprobablybeidenticaltotheonehewillusetowritehisreport.C、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.參考答案：A16.下列陳述正確的是：A、Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Ifthereceiverisill,listeningskillsarepositivelyaffected.參考答案：A17.下列陳述正確的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.參考答案：B18.下列陳述正確的是：A、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.B、Lettersthatcontainanegativemessagearewritteninindirectorder.C、ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.參考答案：B19.下列陳述正確的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.參考答案：A20.下列陳述正確的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.參考答案：C21.下列陳述正確的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.參考答案：C22.請選擇正確的譯文：panyexecutivesaswellasalllevelsofemployeesmustbemittedtowhatiscalledacultureofinclusiveness-anenvironmentinwhichpeople'sdifferencesarenotjustaccepted,butweled.A、公司的主管人員及各級雇員都有責(zé)任營造一種包容性的文化氛圍，即人們的文化差異不僅被接受，而且受歡迎的環(huán)境。B、反饋是接收者對訊息的反應(yīng)。反饋可以是非語言的（微笑、皺眉、停頓等），也可以是通過語言形式表達的（電話和書信）。任何反應(yīng)，甚至沒有反應(yīng)，都是反饋。C、會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。參考答案：A23.請選擇正確的譯文：.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse-evennoresponse-isfeedback.A、公司的主管人員及各級雇員都有責(zé)任營造一種包容性的文化氛圍，即人們的文化差異不僅被接受，而且受歡迎的環(huán)境。B、反饋是接收者對訊息的反應(yīng)。反饋可以是非語言的（微笑、皺眉、停頓等），也可以是通過語言形式表達的（電話和書信）。任何反應(yīng)，甚至沒有反應(yīng)，都是反饋。C、會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。參考答案：B24.Whyismunicationsoimportant？A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess參考答案：B25.Whichsentenceisgoodopeningforaresponsetoarequestforcustomercreditinformation？A、Weappreciateyourconfidenceinourcreditinformation.B、ThankyouforrequestingcreditinformationonJohnRogers.C、ThecreditinformationonJohnRogersisenclosed.參考答案：C26.Whichofthefollowingwouldbethebestbeginningforanacknowledgment？A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.參考答案：C27.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords？A、Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.B、Youmadeanerroronmyfinancialstatement.C、Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.參考答案：C28.WhichofthefollowingstatementsisTRUE？A、TheOksignisperceivedthesamewayinFranceandtheUnitedstates.B、Ingeneral,Hispanicpersonsarefortablewithapersonalspaceoflessthan18inches.C、Anodalwaysmeans“yes”.參考答案：B29.WhichofthefollowingstatementsisNOTTRUE？A、Informationtechnologywillenablemorebusinessestoentertheglobalworkforce.B、TheInternetwillpreventmorebusinessesfromenteringtheglobalworkforce.C、Therewillbeanexplosivegrowthofpaniesdoingbusinessacrossborders.參考答案：B30.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethepanyandsomeareoutside)？A、letterB、amemorandumC、areport參考答案：C31.Which'ofthefollowingshouldbepartofaninformationalreport？A、factsB、conclusionsC、remendations參考答案：A32.Whichofthefollowingsentencesshowsracebias？A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend？C、Wehiredafemalelawyertosuethecase.參考答案：B33.Whichofthefollowingmeansisusedtostoreadocument？A、Electronicmail.B、Filetransferprotocol.C、Opticaldisks.參考答案：C34.Whichofthefollowingisthestandardpartofabusinessletter？A、Letteraddress.B、Attentionline.C、Enclosurenotation.參考答案：A35.Whichofthefollowingistheoptionalpartofabusinessletter？A、Letteraddress.B、plimentaryclose.C、Attentionline.參考答案：C36.Whichofthefollowingistheoptionalpartofabusinessletter？A、Dateline.B、Salutation.C、Postscript.參考答案：C37.WhichofthefollowingisNOTthestrategyforeffectiveglobalmunication？A、Beadaptableinyourmunicationstyle.B、UseyourbestEnglishspeakinghabits.C、Useacronymsslangandjargon.參考答案：C38.WhichofthefollowingisNOTthestepforplanninglettersthatcontainaneutralorpositivemessage？A、Toidentifytheletter’sobjectiveandthemainidea.B、Todetermineitssupportinginformation.C、Toendthelettercourteously.參考答案：C39.WhichofthefollowingisNOTthepurposeofmunication？A、Toestablishgoodwill.B、Torefuseinvitation.C、Toshareinformation.參考答案：B40.WhichofthefollowingisNOTtheprocessforplanningallmessagesininternaldocuments？A、TogainattentionB、ToidentifytheobjectiveandthemainideaC、Todeterminethesupportinginformation參考答案：A41.WhichofthefollowingisNOTanexternalbarriertomunication？A、Motivationorinterests.B、Environmentalfactorssuchaslightingandheat.C、Aclosedorauthoritarianclimate.參考答案：A42.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport？A、Categories.B、Hypotheses.C、Alternatives.參考答案：A43.Whichofthefollowingisacharacteristicofaneffectiveworkteam？A、Teammembersaremittedtotheteamanditsgoals.B、Teammembersareallwellacquaintedwitheachotherpriortoworkingtogether.C、Theteamgetspletesupportfromalllevelsofmanagement.參考答案：A44.WhichofthefollowingareNOTbusinessmeetings？A、Birthdayparties.B、Staffmeetings.C、Boardmeetings.參考答案：A45.Whenthereceiverviewsthelettercontaininganeutralandpositivemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder參考答案：A46.Whenthereceiverviewsthelettercontaininganegativemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder參考答案：B47.Whenthereceiverofthereportiswithintheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat參考答案：B48.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts參考答案：C49.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian參考答案：C50.Whattypeofmessageshouldyousendineachofthefollowingsituations？Youwanttowriteyourpany'spresidentandrequestacopyofthepany'sannualreport.A、informal,oral,internalB、formal,written,internalC、informal,written,internal參考答案：B51.Whattypeofmessageshouldyousendineachofthefollowingsituations？YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal參考答案：A52.WhatisNOTincludedinthestageofplanningamessage？A、Toidentifytheobjective.B、Todeterminethemainidea.C、Toevaluatethemessage.參考答案：C53.Whatisaninternalbarriertomunication？A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess參考答案：B54.Whatisanexternalbarriertomunication？A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess參考答案：A55.Transitionwordsandphrasesarenecessarybecausethey______.A、connectsentencesandparagraphsbyshowingrelationshipbetweenthemB、directlyshowthemainideasC、indicatethesupportinginformation參考答案：A56.Toselectthemediaforthemessageandtheverbalandnonverbalsymbolsusedinthemessage,thesendermust______.A、nalyzeandunderstandthereceiver—aprocesssometimescalledaudienceanalysisB、analyzeandunderstandtheenvironmentinwhichthemessagewillbesentC、alltheabove參考答案：C57.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate參考答案：C58.Toconductsecondaryresearch,youmightA、talkwithcustomersandsuppliersB、collectdataontheInternetC、observewhathappens參考答案：B59.Toavoidbeingamunicationbarrier,extrovertsneedtomakesure______.A、theyspeakbeforetheythinkB、theyspeakastheythinkC、theythinkbeforetheyspeak參考答案：C60.Theteamgetspletesupportfromalllevelsofmanagement.A、Theteamgetspletesupportfromalllevelsofmanagement.B、TorequestC、Torecord參考答案：B61.Thestylesofreportsare______.A、formalB、informalC、formalorinformal參考答案：C62.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical參考答案：C63.Themodeasenderselectstosendamessageiscalled______.A、informationB、channelC、feedback參考答案：B64.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to參考答案：B65.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver？A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment參考答案：B66.Informationisoneof______wehave.A、themostvaluableresourcesB、themorevaluableresourceC、themostvaluableresource參考答案：A67.Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A、believethenon-verbalsymbolsovertheverbalsymbolsB、elievetheverbalsymbolsoverthenon-verbalsymbolsC、don’tknowwhichtobelieve參考答案：A68.Howcanyoukeepmessagessimpleandshort？A、Pronouncewordscarefully.B、Useshort,simplesentences.C、BothAandB參考答案：C69.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger參考答案：C70.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record參考答案：B71.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral參考答案：C72.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages？A、Theendingshouldbefriendly,courteousandpersonable.B、Themainideacanbepresentedattheend.C、Supportinginformationshouldbepresentedasmuchaspossible.參考答案：B73._____willmakethelargestU.S.minoritygroupwithinthenexttenyears.A、fricanblackpeopleB、HispanicsC、Asianimmigrants參考答案：B判斷題1.請判斷譯文是否正確：YourabilitytoestablishandbuildrelationshipsaffectseveryaspectOfyourlife．Whetherinyoursocial，academic，Or．professionallife，thisabilitydeterminesthedepthOfyourrelationshipsyou’reyourfriends，lovedones，family，classmates，andcoworkers．建立關(guān)系的能力會影響到你生活的各個方面。不論是在社交、學(xué)業(yè)和職業(yè)方面，這種能力都決定著你與你的朋友、你所愛的人、你的家人、同學(xué)、同事的關(guān)系的緊密程度。A、正確B、錯誤參考答案：A2.請判斷譯文是否正確：Writtenmessagemaybeposed,edited,andtransmittedonputers.Thesewrittenelectronicmessagesareformsofelectronicmailore-mail.書面訊息可以利用計算機來撰寫、編輯和發(fā)送。這種書面電子訊息就是電子郵件，也就是e-mail。A、正確B、錯誤參考答案：A3.請判斷譯文是否正確：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作為交流參與者的責(zé)任，理解交流的形式，認識妨礙有效交流的種種問題將有助于你成為一個善于交流的人。A、正確B、錯誤參考答案：A4.請判斷譯文是否正確：Tocutdowninwordiness,usetheactivevoiceratherthanthepassivevoice.Usingtheactivevoicehelpsyoubedirectandkeepsyoursentencesfrombeingtoowordy.成功的團隊是由北京各異的人組成的。在一個機構(gòu)里，組建工作高校的團隊要考慮的是其功能、目的、或是各人的專業(yè)特長，而不是個性。A、正確B、錯誤參考答案：B5.請判斷譯文是否正確：Thetoneofaletterthatcontainsanegativemessageshouldreflectasincereconcernforthereceiver'sinterests.Youraimistopresenttheunfavorablenewspositivelyandinamannerthereceiverwillviewasfairand,ifpossible,inthereceiver'sbestinterests.目前，兩種最常見的內(nèi)部檔——即用于機構(gòu)內(nèi)部的文件——是備忘錄和電子郵件。備忘錄是一種在公司內(nèi)部使用的、傳統(tǒng)的（業(yè)務(wù)）檔。然而，隨著網(wǎng)絡(luò)技術(shù)的出現(xiàn)，電子郵件作為交流手段正在迅速取代備忘錄。A、正確B、錯誤參考答案：B6.請判斷譯文是否正確：Thesupportinginformationinalettercontaininganegativemessageprovidesthereasonsforthenegativenews.Itcanpresentthereceiverwithalogicalexplanationofthereasonswhyyoucannotgranttherequest.含有負面消息的信函的輔助信息為這個負面消息提供了原因。它能夠向信函接收者提出合理的解釋，說明為什么你無法滿足其要求。A、正確B、錯誤參考答案：A7.請判斷譯文是否正確：Theclosingofalettercontaininganegativemessageshouldbecourteousandhelpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.一封傳達負面消息的信函的信尾應(yīng)當(dāng)是恭敬而樂于幫助的。信尾的目的是為了保持或重建良好的人際關(guān)系。A、正確B、錯誤參考答案：A8.請判斷譯文是否正確：Successfulteamsaremadeupofindividualswhohavedifferentbackgrounds.Inanorganization,effectiveworkteamshavetobebasedonfunction,purpose,orindividualexpertiseratherthanonpersonality.為了避免啰嗦，要使用主動語態(tài)，而不要使用被動語態(tài)。使用主動語態(tài)有助于直接表達你的意思，也可以避免句子過于冗長。A、正確B、錯誤參考答案：B9.請判斷譯文是否正確：pletebusinessmessagesoftenincludefiveWs:who,what,where,whenandwhy.ManybusinessmessagesrequireseveralparagraphstocoverthefiveWs.Adjustthemessageforyourreceiver.Insomecases,thereceivermaynotneedallfivepiecesofinformation.商務(wù)信函是用于與機構(gòu)外部的人員交流的一種書面形式。商務(wù)信函還可用于機構(gòu)內(nèi)部雇員之間的正式的書面檔交流。商務(wù)信函被認為比便箋更正式。A、正確B、錯誤參考答案：B10.請判斷譯文是否正確：municationisreceiver-oriented;therefore,sendersshouldviewmessagesfromthereceiver'sperspective.Thisperspectivehelpsthesenderobtainthedesiredresponsefromthereceiver.請判斷譯文是否正確：備忘錄是你的主管和同事用以評價你的具體工作業(yè)績的一種依據(jù)；所以，要謹慎地使用備忘錄。同樣，還要仔細選擇你把這些內(nèi)部檔送給誰。你的備忘錄的內(nèi)容和語氣決不能令人厭惡。懂得何時和如何使用備忘錄對你的職業(yè)生涯的成功是很關(guān)鍵的。A、正確B、錯誤參考答案：B11.請判斷譯文是否正確：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.大多數(shù)業(yè)務(wù)報告是非正式報告，而且只有一兩個目的。它們提供所要求的信息，或分析問題并報告調(diào)查結(jié)果。這類報告的結(jié)構(gòu)和形式隨材料的性質(zhì)和接收者的不同而變化。A、正確B、錯誤參考答案：A12.請判斷譯文是否正確：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.A、正確B、錯誤參考答案：B13.請判斷譯文是否正確：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwithcare.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofyourmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.建立關(guān)系的能力會影響到你生活的各個方面。不論是在社交、學(xué)業(yè)和職業(yè)方面，這種能力都決定著你與你的朋友、你所愛的人、你的家人、同學(xué)、同事的關(guān)系的緊密程度。A、正確B、錯誤參考答案：B14.請判斷譯文是否正確：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwith'care.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofy0urmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.據(jù)；所以，要謹慎地使用備忘錄。同樣，還要仔細選擇你把這些內(nèi)部文件送給誰。你的備忘錄的內(nèi)容和語氣決不能令人厭惡。懂得何時和如何使用備忘錄，對你的職業(yè)生涯的成功是很關(guān)鍵的。A、正確B、錯誤參考答案：A15.請判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsitofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.開始撰寫報告前，必須先做一些準(zhǔn)備工作。即使是簡要報告情況，也必須收集有關(guān)材料，然后進行整理使之合乎邏輯，容易理解。A、正確B、錯誤參考答案：B16.請判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.一封含有負面信息的信函傳達的是令接收者失望的信息，如：拒絕要求，謝絕提供信息，拒絕信貸服務(wù)，或拒絕一項提議。這類信函要求仔細構(gòu)思和組織，以在傳達令人失望的消息的同時，還能保持善意。A、正確B、錯誤參考答案：B17.請判斷譯文是否正確：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.會議是商務(wù)環(huán)境中一種重要的交換信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一部分同事、或業(yè)務(wù)員以及他們的供貨方或客戶所組成。A、正確B、錯誤參考答案：A18.請判斷譯文是否正確：Inapersonalsetting,listeningdeepensrelationships.Thepoweroflisteninginourpersonalrelationshipsisimmense.Whenwelistentosomeone,wearesayingnonverbally,“Youareimportant.”Thefailuretolistensendsamessagetoapersonthatheorsheisunimportant.開始撰寫報告前，必須先做一些準(zhǔn)備工作。即使是簡要報告情況，也必須收集有關(guān)材料，然后進行整理使之合乎邏輯，容易理解。A、正確B、錯誤參考答案：B19.請判斷譯文是否正確：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果報告是一份例行公事，或如果你估計報告閱讀人會贊同這份報告，使用直接順序，即在報告開頭列出報告的主要內(nèi)容。當(dāng)你覺得報告閱讀人會不贊同這份報告，或者你需要說服他，那就使用間接順序。A、正確B、錯誤參考答案：A20.請判斷譯文是否正確：Goodbusinessmunicationsuseconcisewords.Concisemeansbrief,tothepoint,orshort.Concisewords,however,areprehensive;theycarrythewriter'sfullmeaning.大多數(shù)業(yè)務(wù)報告都是非正式報告，且只有一兩個目的。它們提供所要求的信息，或分析問題并報告調(diào)查結(jié)果。這類報告的結(jié)構(gòu)和形式隨信息性能和閱讀者的不同而變化。A、正確B、錯誤參考答案：B21.請判斷譯文是否正確：Formalreportsaremoreplexandlongerthaninformalreports.Becauseofthisplexity,youmayspendmoretimeorganizingandwritingaformalreportthanyouwouldprepareaninformalreport.Formalreportsmaybeusedwhenwritingtothetopmanagementofanorganization.為了避免啰嗦，要使用主動語態(tài)，而不要使用被動語態(tài)。使用主動語態(tài)有助于直接表達你的意思，也可以避免句子過于冗長。A、正確B、錯誤參考答案：B22.請判斷譯文是否正確：Businesslettersareusedtomunicatewrittenmessagestopersonsoutsideanorganization.Lettersarealsousedtomunicateformalwrittenmessagestoemployeeswithinanorganization.Businesslettersareconsideredtobemoreformalthanmemos.完整的商務(wù)信函常常包括五個W：who（人），what（事、物），where（地點），when（時間）以及why（原因）。許多商務(wù)信函需要好幾個段落來闡明這五個W。要根據(jù)對方的情況來調(diào)整你的信函。在有些情況下，對方也許不需要全部這五個方面的信息。A、正確B、錯誤參考答案：B23.請判斷譯文是否正確：Beforewirtingareport,youmustdosomepreliminarywork.Evenifyouaresimplyreportingfacts,youmustgatherthosefactsandthenarrangetheminaneasy-to-follow,logicalsequence.會議是商務(wù)環(huán)境中一種重要的交流信息的方式。會議的類型有董事會、業(yè)務(wù)會、培訓(xùn)會和全體職員會。一次會議的參加者可能會由一名主管、一名雇員、一組同事、或業(yè)務(wù)員以及他們的供貨商或客戶所組成。A、正確B、錯誤參考答案：B24.請判斷譯文是否正確：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我們?nèi)祟惏l(fā)出訊息時有兩種途徑，我們通過說和寫發(fā)出訊息，這些訊息會伴有一些非語言符號。我們通過讀和聽接收訊息。A、正確B、錯誤參考答案：A25.請判斷譯文是否正確：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有負面信息的信函的語氣應(yīng)該反映對于接收者利益真誠的關(guān)心。你的目的是以較好的方式，以一種接收者認為是公平的方式表達不利的信息，并且，如有可能，以接收者的最大利益為出發(fā)點。A、正確B、錯誤參考答案：B26.請判斷譯文是否正確：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.報告是一種文件，為一組特定人群提供關(guān)于需要考慮的特殊環(huán)境或問題的事實。報告是業(yè)務(wù)工具，使管理者決策或解決問題成為可能。報告可以根據(jù)其文體、目標(biāo)和格式分類。A、正確B、錯誤參考答案：A27.請判斷譯文是否正確：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.報告是一種檔，為一組特定人群提供關(guān)于需要考慮的特殊環(huán)境或問題的事實。報告是業(yè)務(wù)工具，使管理者決策或解決問題成為可能。報告可以根據(jù)其文體、目標(biāo)和格式分類。A、正確B、錯誤參考答案：B28.請判斷譯文是否正確：.municationskillsareespeciallyimportantwhenyoumunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understanding,andtoleranceinyourmunication.目前，兩種最常見的內(nèi)部檔——即用于機構(gòu)內(nèi)部的文件——是備忘錄和電子郵件。備忘錄是一種在公司內(nèi)部使用的、傳統(tǒng)的（業(yè)務(wù)）檔。然而，隨著網(wǎng)絡(luò)技術(shù)的出現(xiàn)，電子郵件作為交流手段正在迅速取代備忘錄。A、正確B、錯誤參考答案：B29.Thetwomostmoninternaldocuments-thosewrittenforusewithinanorganization-arememosande-mailmessages.Thememoisabusinessdocumentthathastraditionallybeenthemostmonmunicationinsideapany'swalls.However,withtheadventofInternettechnology,electronicallysente-mailmessagesarequicklyreplacingthememoasthemunicationofchoice.在與來自不同文化背景的人進行交流時，交流技巧尤為重要。在交流中，不僅需要有效的寫和說的能力，還需具有感知力、理解力和忍耐力。A、正確B、錯誤參考答案：B30.Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.A、正確B、錯誤參考答案：A31.Thelanguageinbusinessconversationsisalwaysmoreformalthanthelanguageusedinotherconversations.A、正確B、錯誤參考答案：B32.Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.A、正確B、錯誤參考答案：B33.Thehardcopyofamemoore-mailissometimesfiledandlaterretrievetoprovidearecordofaspecificdecision.A、正確B、錯誤參考答案：A34.Theformsofmunicationareexternalandinternalandformalandinformal.A、正確B、錯誤參考答案：A35.Thefirstitemonanyagendaistherollcall.A、正確B、錯誤參考答案：B36.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正確B、錯誤參考答案：A37.ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.A、正確B、錯誤參考答案：B38.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正確B、錯誤參考答案：B39.Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.A、正確B、錯誤參考答案：A40.Primaryresearchinvolvesgatheringfreshdata.A、正確B、錯誤參考答案：A41.Paragraphsinthemodifiedblockformatarealwaysindented.A、正確B、錯誤參考答案：B42.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正確B、錯誤參考答案：B43.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正確B、錯誤參考答案：A44.Multiculturalmeansthatoursocietyismadeupofmanycultures.A、正確B、錯誤參考答案：A45.MostAmericansarefortablewithapersonalspaceofatleast18inches.A、正確B、錯誤參考答案：A46.Minutesaretheofficialrecordoftheproceedingsofameeting.A、正確B、錯誤參考答案：A47.Manyemailusershatereceivingspamor“junkmail”.A、正確B、錯誤參考答案：A48.Lettersthatcontainanegativemessagearewritteninindire