旅游英語培訓(xùn)小班課件

演講人：日期：旅游英語培訓(xùn)小班課件目錄CONTENTSBasicKnowledgeofTourismEnglishPreparationbeforetravelandairportproceduresHotelcheck-inandcateringservicesinEnglishEnglishrelatedtosightseeingandshoppingTransportationandEmergencyManagementCrossculturalcommunicationandetiquettenorms01BasicKnowledgeofTourismEnglishIndustryJargonFamiliarizeyourselfwithspecificterminologyusedinthetourismsectortocommunicateeffectively.KeyVocabularyLearnessentialtourism-relatedtermssuchasaccommodation,transportation,attractions,andmore.UsefulPhrasesMastercommonexpressionsusedinthetourismindustry,includinggreetings,directions,andhandlingcomplaints.TourismEnglishVocabularyandPhrasesLearnvariouswaystogreetandbidfarewelltoguestsinaprofessionalandfriendlymanner.GreetingandFarewellMastersentencestructurestoprovidetraveltips,recommendactivities,andsuggestplacestovisit.MakingSuggestionsandRecommendationsAcquirethelanguageskillstoaddressguestconcerns,resolveissues,andensureapositivetravelexperience.HandlingRequestsandComplaintsCommonsentencepatternsandexpressionsintourismEnglishIntroductiontotheCulturalBackgroundofTourismEnglishCulturalDifferencesinCommunicationUnderstandhowculturalnormsandexpectationscaninfluencecommunicationinthetourismindustry.EtiquetteandMannersLearnaboutappropriatebehaviorandetiquetteindifferentculturalcontextstoavoidmisunderstandings.CustomsandTraditionsGaininsightsintovariousculturalpractices,celebrations,andtraditionsthatmayimpactavisitor'stravelexperience.02PreparationbeforetravelandairportproceduresPassportandvisaEnsureyourpassportisvalidforatleastsixmonthsbeyondyourintendedstayandobtainthenecessaryvisaifrequired.ListofessentialitemsandprecautionsbeforetravelingTravelinsurancePurchasecomprehensivetravelinsurancetocovermedicalexpenses,tripcancellation,andotherpotentialrisks.NecessarymedicationsPackanyprescribedmedicationsandafirst-aidkitwithbasicsupplies.ElectronicsandchargersBringnecessaryelectronicdevicessuchasasmartphone,laptop,andtheirrespectivechargers.ImportantdocumentsMakecopiesofyourpassport,visa,anditinerary,andstorethemseparatelyfromtheoriginals.ListofessentialitemsandprecautionsbeforetravelingAirportboardingprocessandcommonEnglishexpressionsProceedtotheairlinecountertocheckin,receiveyourboardingpass,anddropoffyourluggage.Commonexpressionsinclude"I'dliketocheckinformyflight,"and"CanIhaveawindow/aisleseat,please?"Check-inPassthroughsecurity,removinganymetalobjectsandplacingthemintheprovidedbins.Youmaybeaskedto"Pleaseremoveyourlaptopandplaceitinaseparatebin,"or"Doyouhaveanyliquidsorgelsinyourcarry-on?"SecuritycheckOnceyourflightisreadyforboarding,proceedtothegateandpresentyourboardingpass.Usefulphrasesinclude"IsthistherightgateforFlightXYZto[destination]?"and"CanIboardnow?"BoardingGuidelinesforEntryProceduresandCustomsDeclarationBaggageclaimAfterclearingcustoms,proceedtothebaggageclaimareatocollectyourcheckedluggage.Usefulexpressionsinclude"WherecanIfindmyluggage?"and"Ican'tfindmybag,whatshouldIdo?"CustomsdeclarationIfyouhaveitemstodeclare,suchaspurchasesmadeabroad,filloutthecustomsdeclarationform.Commonquestionsinclude"Doyouhaveanythingtodeclare?"and"Whatarethecontentsofyourluggage?"ImmigrationUponarrival,proceedtotheimmigrationcountertohaveyourpassportstamped.Youmaybeaskedquestionslike"Whatisthepurposeofyourvisit?"or"Howlongwillyoubestaying?"03Hotelcheck-inandcateringservicesinEnglishHotelreservation,check-inandcheck-outprocessexpressedinEnglishCheckinginUnderstandingthecheck-inprocess,includingprovidingnecessaryinformationlikename,address,andidentification,aswellasaskingabouthotelamenitiesandservices.CheckingoutMasteringtheappropriatelanguageforcheckingout,suchassettlingthebill,arrangingforluggagestorageortransportation,andexpressinggratitudeforthehotelstaff'sservice.MakingareservationLearninghowtobookahotelroomusingappropriateEnglishvocabularyandphrases,suchasinquiringaboutroomavailability,rates,andcancellationpolicies.030201BasiccommunicationskillssuchasorderingandcheckoutincateringservicesOrderingfoodanddrinksAcquiringtheabilitytoorderfromamenu,includingaskingaboutingredients,dietaryrestrictions,andportionsizes,aswellasrequestingmodificationsorsubstitutions.UnderstandingthebillLearninghowtoreadandunderstandarestaurantbill,includinginquiringaboutthebreakdownofcharges,taxes,andgratuities.PayingthebillMasteringthelanguageforsettlingthebill,suchasaskingaboutpaymentmethods,expressinggratitudefortheservice,andhandlinganypotentialissuesordisputes.HandlingcomplaintsAcquiringtheabilitytopolitelyandeffectivelycommunicateanyissuesorcomplaintstohotelorrestaurantstaff,suchasproblemswiththeroom,foodquality,orservice.DealingwithpotentialissuesthatmayariseinhotelsorrestaurantsAskingforassistanceLearninghowtoseekhelpfromstaff,whetherit'sfordirections,informationaboutlocalattractions,orassistancewithtechnicalissueslikeWi-Ficonnectivity.UnderstandingandrespondingtoemergenciesMasteringthelanguageforhandlingemergencies,suchasaskingforfirstaid,reportingafireorothersafetyhazard,andfollowingevacuationprocedures.04EnglishrelatedtosightseeingandshoppingPracticalsentencestructuresforinquiringaboutscenicspots,purchasingtickets,etcI'dliketobuyaticketto[scenicspotname],please.Howmuchdoesitcosttoenter[scenicspotname]?Arethereanydiscountsorspecialoffersfor[scenicspotname]tickets?Excuseme,couldyoutellmehowtogetto[scenicspotname]?Howmuchdoesthisitemcost?I'dliketomakeanofferforthisitem,would[price]beacceptable?Doyouacceptcreditcards?Couldyoupleaseexplainthedifferentpaymentmethodsyouaccept?Inquiry,counter-offer,andcommunicationmethodsforpaymentmethodsduringshoppingEnglishexpressionsforseekinghelpandsolvingproblemsExcuseme,I'mlookingfor[item/place],canyouhelpmefindit?Iseemtohavelostmyway,couldyoupleasedirectmeto[destination]?I'mhavingtroublewithmypayment,couldyouassistme?I'veencounteredaproblemwithmypurchase,whatshouldIdo?05TransportationandEmergencyManagementMasteryofpublictransportationmodesandrelatedvocabularyBusUnderstandingbusroutes,timetables,andticketpurchasingprocedures.Subway/MetroNavigatingsubwaymaps,buyingtickets,andaskingfordirectionsinEnglish.TaxiHailingataxi,givingdirections,andunderstandingtaximeters.VocabularyMasteringtermssuchas"platform,""terminal,""fare,"and"transfer."NotesonRentingaCarforSelfDrivingTourandKeyPointsforEnglishCommunicationUnderstandingrentalagreements,insuranceoptions,andvehicleinspectionprocedures.RentalProcessFamiliarizingwithtermslike"steeringwheel,""gaspedal,"and"brake."Practicingsentencesforrentingacar,askingfordirections,anddescribingvehicleproblems.DrivingVocabularyUsingGPSormapsfordirectionsandaskingforhelpwhenneeded.Navigation01020403CommunicationPracticalEnglishforseekinghelpandreportingtothepoliceinemergencysituationsEmergencyServices01Knowinghowtocontactemergencyservicesandprovidecriticalinformation.ReportinganAccident02Describingtheaccidentscene,injuries,andvehiclesinvolved.AskingforHelp03Constructingsentencestoaskforassistanceinvarioussituations,suchasgettinglostorhavingamedicalemergency.PoliceVocabulary04Learningtermsrelatedtolawenforcement,suchas"patrol,""arrest,"and"investigation."06CrossculturalcommunicationandetiquettenormsGreetingEtiquetteLearnhowtoproperlygreetpeopleinwesterncountries,includinghandshakes,kisses,andappropriateuseoftitlesandhonorifics.DiningEtiquettePublicBehaviorUnderstandingofBasicEtiquetteandCustomsinWesternCountriesUnderstandtheproperwaytobehaveduringmeals,includingtablemanners,useofutensils,andorderofdishes.Learnaboutacceptablebehaviorinpublicplacessu