酒店服務賽項餐飲服務英語口試題庫（50題）

PAGEPAGE22021池州市職業(yè)院校技能大賽中職組酒店服務賽項餐飲服務英語口試題庫（50題）1.Q:Iftheguestwantstoreserveatable,whatdoyouhavetoknow?A:Ihavetoknowthetimeforreservation，thenumberofguests，thenameoftheguest,histelephonenumber,specialneedsandsoon.2.Q:Whatwouldyouliketosaytotheguestwhowalksintoyourrestaurantfordinner?A:Welcometoourrestaurant.Doyouhaveareservation?3.Q:Ifyouareahostess,what'sthefirstthingyouhavetofindoutwhentheguestcomes?A:Ihavetofindoutwhethertheguesthasareservationornot.4.Q:Whatwouldyouliketosayiftheguestwantsatablethathasbeenreserved?A:I'msorry,sir.Thattablehasbeenreserved,butwouldyouliketohavethetableoverthere?5.Q:Whatwouldyouliketosayiftheguestwantstoknowthebusinesshoursinyourrestaurant?A:We'reopenfrom6:30a.m.to10:00p.m.6.Q:Beforetakingordersfortheguest,whatshouldyouusuallyoffer?A:Ishouldofferthemenuandthewinelist.7.Q:Howwouldyouintroduceyourrestauranttotheguest?A:Iwouldtelltheguestthebusinesshours,thespecialties,thepopulardishesandSOon.8.Q:Whatwouldyouliketosaywhenyouwanttotakeorderfromtheguest?A:MayItakeyourordernow?9.Q:Whatwouldyouliketosaywhenyouwanttorecommendsomethingtotheguest?A:MayIrecommend...?/Howabout...?/Whynottryotr.W8uldyouliketotry?10.Q:WhatdoyouneedtodoaftertheguesthasfinishedorderingA:Ineedtorepeatallhisorderstoconfirmtheorderswiththeguest.11.Q:Afteryouhavefinishedtheorders,whatwouldyouliketosay?A:Thankyou.Pleasewaitaminute,we'llbebacksoonwithyourorders.12.Q:Whatwouldyouliketosaytotheguestwhenallthedisheshavebeenserved?A:Thatshouldbeallyouordered.Enjoyyourmeal.13.Q:Iftheguestwantstosmokeinthenon-smokingarea,whatwouldyouliketosay?A:Iamsorrythereisnosmokinghere,butifyoulike,thereisasmokingarea.14.Q:Whatwouldyouliketosayiftheguestasksforthedishthathasbeensoldout?A:Iamsorrythatisnotavailable,butwouldyoulike..t?try15.Q:Whatwouldyouliketosaytotheguestifyourecommendyourrestaurantspecialty?A:Wouldyouliketotryourrestaurantspecialty?It’sverypopularamongourguests.16.Q:Whatwouldyouliketosaywhentheguesthasbeenwaitingforalongtime?A:I'msorrytohavekeptyouwaiting.17.Q:Whatwouldyouliketosaywhenyouwanttoknowwhethertheguestishappywithhismeal?A:Iseverythingtoyoursatisfaction?/Howwaseverything?18.Q:Whatwouldyouliketosaywhentheguestordersacupofcoffee?A:Wouldyoulikeblackcoffeeorwhitecoffee?/Wouldyoulikeyourcoffeewithcreamormilk?19.Q:Whatwouldyouliketosaywhenyourecommendspecialdrinkstotheguest?A:Wouldyouliketotryourspecialdrinks?20.Q:Whatwouldyouliketosaywhentheguestasks”WherecanIhavecocktail?”A:Weservecocktailsinthelobbybar.21.Q:Whatwouldyouliketosayiftheguestasksforasteak?A:Howwouldyoulikeyoursteak,medium，mediumwellorwell-done?22.Q:Whatwillyoudowhentheguesttellsyouthatthere'ssomethingwrongwiththebill?A:Iwillcheckitwiththeguestcarefully.Ifthereisamistake，Imustmakeanapologytotheguestandthenbringthebilltothecashier'sdesktocorrectit.23.Q:Whatisthemostimportantthingthatyouneedtodowhenthehotelguestwouldliketochargehisbilltohisroom?A:Imustasktheguesttoshowhisroomcard.24.Q:Howcanyouknowthemethodofpaymentthattheguestwouldliketochoose?A:Howwouldyouliketopay,sir?25.Q:Whatwillyousaytotheguestwhenheisleavingtherestaurant?A:Thankyouforyourcoming./Wearelookingforwardtoservingyouagain.26.Q：Youarethewaiter/waitress，andyouwanttheguesttosignthebill，whatshouldyousay?A：WouldyoupleaseSignthebill，sir/madam?27.Q：Iftheguestmadeacomplaintaboutthedish，howwouldyoudo?A:Iwouldapologizetotheguest，findoutthereason，andchangethedishorgivehimdiscountaccordingtothesituation．28.Q:Afteryouhavefinishedtakingorderfortheguests,whatwouldyousay?A:Thankyou.Pleasewaitaminute.We’llbebackwithyourordersoon.29.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.A:Verywell.Thiswayplease.Here’sawindowtableforfouroverlookingthelake.It’sveryniceandquiethere.30.Q:Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?A:Iwillapologizeandsay:“Letmeorganizeanotherdishforyou”.31.Q:Iftheguesttellsyouthathiswifeisavegetarian,whatwouldyousay?A:Wedoservedeliciousvegetarianfoodinourrestaurant.ActuallytheTofudishesareverypopularamongtheguests.32.Q:Ifaguestwonderswhetherhecouldsmokeatthebar,whatwillyouprobablysay?A:Iwillsay“Sorry,sir.Ourbarisnon-smoking.Butwehavesmokingareaoutsidethebaroverthere”。33.Q:Whatwouldyouaskwhentheguestorderswhisky?A:Iwillask“Doyouwantitstraightuporontherocks?”34.Q:Whatwillyoudowhentheguesttellsyouthatthere’samiscalculationinthebill?A:Iwillcheckwiththeguestcarefully.Ifthereisamistake,Iwillapologizeandthenbringthebillbacktothecashier’sdesktocorrectit.35.Q:Whatwouldyouaskiftheguestwantstosettlehisbill?A:Howwouldyouliketopay?Incash,bycreditcard,orroomcharge?36.Q:Howdoyoumakesureofthenumberofpeopleinthedinnerparty?A：Howmanypeoplearethereinyourparty?37.Q:Howdoyouaskthegueststotaketheirseats?A:Wouldyoupleasetakeyourseats?38.Q:Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?A:Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.39.Q:Whatquestionwouldyouaskfurtherwhentheguestorderscoffee?A:Wouldyoulikeyourcoffeeblackorwhite?/Wouldyoulikeyourcoffeewithcreamormilk?40.Q:What’sthestandardofexcellenceforrestaurantserviceinadeluxehotel?A:Therestaurantserviceinadeluxehotelisexpectedtobefast,polite,veryprofessionalandoftopquality.41.Q:Telltheguestsaboutthechoicestheyhaveformaincourse.A:Whatwouldyouliketohaveformaincourse?WehaveSirloinSteak,RoastLamb,GrilledPrawnsandScallopswithGingerSauce.42.Q:Askandseeiftheguestswouldliketohavesomethingfordessert.A:Whatwouldyoulikefordessert?/WhatshallIbringyoufordessert?43.Q:Whentheguestfinisheshisdinner，andyouwanttoknowhissuggestion，whatwouldyousay?A:Iwouldasktheguestwhetherhehasenjoyedthedinnerorwhetherthereisanythingthehotelcandotoimprove．44.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggestthathebookatablethesametimetomorrowevening.A:I’msorry.Wearefullybookedthisevening.Howabouttomorrow?Westillhavesomenicetablesavailablefortomorrowevening.45.Q:Askthegueststheirpreferencefortheeggdish