當(dāng)代商務(wù)英語聽說教程學(xué)生用書2（第二版）課件：What would you like to order

123Part1PracticalListening&Speaking4Part2BusinessSpeakingPart3ListeningPracticePart4FunListeningmainUnitGoalsUnderstandinghowtoplaceanorderTrackinganorderonthephoneImprovingyourlisteningonthephoneGuessingmeaningswhilelisteningUnitGoalsAWordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleft.Listenandcheckyouranswers,andthenfollowtherecording.(1)Aisastronghardhatthatsoldiers,thepoliceetc.weartoprotecttheirheads.(2)Whenyou,youchecktheprogressofit.(3)Whenyou,yousupplythegoodsthatacustomerhasordered.(4)Whenyou,yousupplythegoodstoacustomerintheusualway.(5)Whenyouofyourorder,youtrytofindoutwhereitis.fillanorder__________processanorder______________placeanorderforaccountnumberslashdeluxemodeltotalhelmetfillanorderinvoicedustrackanorderhelmet______AWordstudytrackanorder____________checkthestatus______________AWordstudy(6)We’dliketoorder100boxesof.(7)We’llsendthegoodstoyouby.(8)I’dliketosomephotocopiers.(9)Aisaline(/)usedinwritingtoseparatenumbersorletters.floortilesplaceanorderfor_______________slash_____placeanorderforaccountnumberslashdeluxemodeltotalhelmetfillanorderinvoicedustrackanorderAWordstudyseafreight__________terracotta_________________AWordstudy(10)Aisacompanythatmakesmoneythroughsendinglettersorgoodsforothers.(11)Aisofbetterqualityandmoreexpensivethanotherthingsofthesametype.(12)Thecompanyforthecostofusingtheirconferenceroom.(13)That’s￡8,000and￡4,000,sotheis￡12,000.(14)Couldyoutellmeyour?deluxemodel____________forwarder_________terracottafloortilescheckthestatusprocessanorderforwarderseafreightaccountnumber______________invoicedus__________AWordstudytotal____Stella:I’dliketoorder(2)at$159each,deluxemodel.TheitemnumberisP21G5. to(1)inyournewcatalogue.Alan:Doyouhaveanaccountwithus,Ms.Chan?Stella:Yes.TheaccountnumberisMX56/890.Alan:MX56/890.OK,whatexactlywouldyoulike,Ms.Chan?Alan:Goodmorning,EuroBikes.HowmayIhelpyou?Stella:Goodmorning.ThisisStellaChanfromTNTSports.I’dlikeBFunctionallisteningTaskOne(Placinganorderonthephone):Listentotherecordingandfillintheblanks.ahundredmountainbikes_______________________placeanorderforsomeitems__________________________BFunctionallistening-TaskOneAlan:They’re$159each,sothat’satotalof$15,900.OK,whatelsewouldyoulike?Stella:I’dliketoorderahundredhelmets.(3).Alan:Sothat’s100helmetsat$60each.Thetotalpriceis$6,000.Willthatbeall,Ms.Chan?Stella:Yes.That’sallforthemoment.Alan:OK.CouldIjustcheckyourorder,Ms.Chan?Stella:Sure.BFunctionallisteningTheitemnumberisP2251_______________________BFunctionallistening-TaskOneAlan:Couldyousendusanemailtoconfirmtheorder?Stella:Yes,ofcourse.We’llsendittoyourightaway.Alan:Thankyou.We’ll(5) andinvoiceyouasusual.IsthatOK?Stella:Yes,thatwillbefine.Alan:That’s100mountainbikes—itemnumberisP21G5.Andtherearealso100helmets—itemnumberisP2251.Withoutdiscount,(4).Butwithourusual15%discount,thepriceis$18,615.Isthatcorrect?Stella:Yes,that’scorrect.BFunctionallisteningfillyourorderassoonasthetotalpriceis$21,900______________________BFunctionallistening-TaskOnepossible_____________________________BFunctionallistening(1)Mr.Burtoncallstochecktheprogressofhisorder.(2)HisordernumberwasIG345/893.(3)Hisorderwasforfourtiles.(4)Hisorderwassenttohisforwarderbefore20thAugust.TaskTwo(Trackinganorderonthephone):Listentotherecordingandcheck(√)TrueorFalse.ScriptBFunctionallistening-TaskTwoTrue False√√√√ScriptBFunctionallistening-TaskTwo-script1Ella:Robert:Ella:Robert:Ella:Robert:Ella:Robert:Ella:Goodmorning,AsianCeramics.Hi,goodmorning.ThisisRobertBurton,PurchasingManageratHDGInteriors.CouldIspeaktoEllaPerez?EllaPerezspeaking.WhatcanIdoforyou,Mr.Burton?I’mringingaboutanorderweplacedrecentlyforfloortilesandI’dliketocheckthestatusofourorder.Whatwastheordernumber,please?TheordernumberwasIJ345/893.IJ345/893.Thatwasforfloortiles.Isthatright?Yes.Itwasforterracottafloortiles.Iordered2,500boxeson15thAugust.Yourorderwasprocessedonemonthago.Itwasshippedon22ndAugust.Wesentittoyourforwarderforseafreight.BFunctionallistening-TaskTwo-script2Robert:Ella:Robert:Ella:Robert:Areyousure?It’sbeen40daysbuttheyhaven’tarrived.Yes,I’msure.Wedidsendthegoodson22ndAugust.OK.Iwillcallourforwarderandfindoutwheretheorderis.Thankyou.You’rewelcome.Bye.Bye.CLanguagecheckF:Goodmorning,ABCCorporation.HowmayIhelpyou?M:I’dliketoplaceanorder(1)youforsomeofficefurniture.F:Doyouhaveanaccountwithus,sir?M:Yes.Theaccount(2)isMX567/900.Workwithyourpartnertocompletethefollowingconversations,andthenlistenandcheckyouranswers.number_______TaskOne:PlacinganorderonthephoneGreetingandaskingfortheaccountnumberwith____CLanguagecheck-TaskOneCLanguagecheckF:Whatexactlywouldyoulike,sir?M:I’dliketo(3)100executivechairs—itemnumberisP3464.F:100executivechairs.They’re$115(4),sothat’satotalof$11,500.OK,whatelsewouldyoulike?M:I’dliketoorder50deluxedesksat$350each—itemnumberisP4566.AskingfororderdetailsCLanguagecheck-TaskOneorder_____each____F:That’s100executivechairsand50deluxedesks.Withoutdiscount,thetotalpriceis$29,000.Butwithour(6)25%discount,thepriceis$21,750.Isthatcorrect?M:Yes,that’scorrect.CLanguagecheckF:OK.CouldIjust(5)yourorder,please?M:Sure.usual_____Checkingthedetailscheck_____CLanguagecheck-TaskOneCLanguagecheckF:Couldyousendusan(7)toconfirmtheorder?M:Yes,ofcourse.We’llsendittoyourightaway.F:Thankyou.We’llcarry(8)yourorderassoonaspossible.M:Thankyou.Askingforaconfirmationandpromisingactionemail_____CLanguagecheck-TaskOneout___F:CouldIhaveyourpurchase(2)numberplease?M:Yes,it’sBX456/788.F:Yourorderwasshippedlastnight.You(3) beabletoreceiveitbytheendofthemonth.M:Great.Thankyou.F:Goodafternoon,MATCorporation.HowmayIhelpyou?M:Hello,I’mtryingtofind(1)ifourorderhasbeenshipped.(CouldIchecktheprogressofourorder,please?)TaskTwo:

Trackinganorderonthephoneout___should______order_____CLanguagecheckCLanguagecheck-TaskTwoGreetingAskingforordernumberGivinginformationTaskThree:SayingfiguresCLanguagecheckCLanguagecheck-TaskThree●I’mcalling(1)invoiceNO.D/7745A5.●Pre-taxprofitis$32,345,678.●Theinterest(2)is6.05%perannum.●Thenextmeetingisonthe2ndofOctoberat10:30.●The(3)exchangerateis$1.53tothepound.●Thecontainermeasures5.85m×2.35m×2.35m.●TheDowJoneswas(4)44points:achangeof1.25%.current______about_____rate___down_____DControlledpracticeYouareasupplier.Yourpartnerisabuyerwhoplacesanorderwithyou.Worktogethertomakeatelephoneconversationbasedonthefollowingprompts.Listentotherecordingofamodelanswer,andthenfollowit.DControlledpracticeDControlledpracticeDControlledpracticeYOURPARTNERIntroduceyourself.Sayyou’dliketoplaceanorder.Giveyouraccountnumber:PJ/8723.Order20faxmachines-itemnumberLQG/6701.Saythat’sall.Saythat’scorrect.Sayyouwillsendafaxsoon.Endthecall.YOUGreet.Askfortheaccountnumber.Askfororderdetails.Askanythingelse?Checkthedetails:20faxmachinesat$450each-itemnumberLQG/6701.Askhimtoconfirmbyemailorfax.Promiseactionandthankthecaller.ScriptScriptF:Goodmorning.DNDFaxMachines.HowmayIhelpyou?M:ThisisPeterBrownfromTradeMax.I’dliketoplaceanorderwithyou.F:Doyouhaveanaccountwithus,Mr.Brown?M:Yes.ThenumberisPJ/8723.F:PJ/8723.Whatexactlywouldyouliketoorder,Mr.Brown?M:We’dliketoorder20faxmachines—theitemnumberisLQG/6701.F:20faxmachines—itemnumberLQG/6701.Whatelsewouldyoulike?M:That’sallforthemoment.F:I’lljustcheckthedetails.You’dlike20faxmachinesat$450each—theitemnumberisLQG/6701.Isthatcorrect?M:Yes,that’scorrect.F:Couldyousendanemailorafaxtoconfirmtheorder?M:Sure.I’llsendafaxtoyoushortly.F:Thanks.We’llfillyourorderassoonaspossible.Thankyouforyourcall.M:Mypleasure.Goodbye.F:Bye.DControlledpractice-scriptEBusinesscultureWorkwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecording,andfillintheblanks.(1)HaveyouevermadeanEnglishphonecall?Didyouunderstandeverythingthatwassaid?(2)Ifyoudon’tunderstandtheotherspeakerverywell,whatarethereasons?(3)Howcanyouimproveyourlisteningonthephone?EBusinesscultureEBusinesscultureImprovingYourListeningonthePhoneReasonsfornotunderstanding:

●Thespeakertalkstoofast,tooquietlyorhasanunfamiliar(1).●Heorsheuseswordsthatarenewtoyou.●Youarediscussinga(2)whichyoudonotknowwell.●Thereisalotofbackgroundnoise.●Youloseyour(3).●Youthinkyouunderstand,butactuallyyoudon’t.Later,thereareproblems.●People(4)eachotherorspeakatthesametime.●Thespeakerorganizestheinformationillogically(不符合邏輯地)ordoesnotexplainclearly.accent______subject_______EBusinesscultureinterrupt________concentration____________Strategiesfordealingwithdifficultiesinunderstanding:

●Concentrateonthelisteningandstay(5).●Prepareeverythingneeded,suchasallkindsofdocuments,pensandpaper.●Reducethe(6)noise.●Askpeopletorepeator(7)things,spellwordsandspeakslowly.●Checkeverythingtomakesureit’sallclear.●Sendafaxoranemailafterthephonecalltobesurethatthereareno(8).incontrol_________mistakes________background__________explain_______EBusinesscultureI’mafraidIdidn’t(9)yourname.Couldyouspellit?I’msorry.Ididn’tcatchthat.Couldyousaythatagain?I’msorry.Couldyourepeatit?Couldyouspeaka(10)?IwilljustcheckifI’veunderstoodeverything.ThevenueistheHiltonHotel.Isthatcorrect?Inotherwords,youcan’t(11)thepriceatall.Isthatright?HaveImademyselfunderstood?I’msorry.Whatdoyoumeanbythat?Couldyouexplainit?Couldyousendanemailto(12)ourtalk?Usefulexpressions:●Spelling:●Repeating:●Repeating:●Speakingslowly:●Checking:●Checking:●Checking:●Explaining:●Emailconfirmation:littlemoreslowly_______________confirm_______EBusinessculturereduce______catch_____APairworkInTableOnethereareexamplesoffractions(分數(shù)),decimals(小數(shù)),percentages,phonenumbers,referencenumbers,sumsofmoney,prices,measurements,andexchangerates.ReadthefiguresandsymbolsinTableOneandpracticesayingthefiguresandsymbolsinTableTwotoyourpartner.APairworkAPairworkTableOne/(slash/stroke)20m×14m(twentymetersbyfourteenmeters)November12(Am:Novembertwelfth;Br:ThetwelfthofNovember)8%(eightpercent)1.25%(oneandaquarterpercent)$1.54￡(onepointfivefourdollarstothepound)$1.05(onepointzero5dollars)1.06%(onepointzerosixpercent)SW/567GF(SWSlash567GF)A:What’syourturnover?B:Ourturnoverisonemillionfivehundredandseventysixthousandsixhundredandfortyfivedollars.APairworkTableTwoTurnoverInterestMeasurementsAccountnumberDeliverydateDiscountExchangerate$1,576,64551/2%3m×5mSW/567GF5November11.05%$1.56￡TaskOne:

JimPriorandSallyOrtegaarediscussingpricesanddiscountsonthephone.YouareJimPrior.YourpartnerisSallyOrtega.Role-playaconversationaccordingtothefollowingsituations.Afterthepractice,changeroles.BRoleplayBRoleplay-TaskOneBRoleplay-TaskOneFloridaMarinewillorder3,000kgofPrimeglasspermonthforayearatabasepriceof$190per100kg.TelephoneSallyOrtegawithyourorder.Youwantthefollowingconditions:Discount:6.5%Ifyouordermorethan3,000kgamonth,extradiscountof3%;Deliveryinthreedays.Notedownwhatyouagree:Baseprice:$190per100kg;Discount:______%;Ifyouordermorethan3,000kgamonth,extradiscountof______%;Deliveryin______.JimPriorBRoleplay-TaskOneJimPriorwilltelephoneyou.FindoutwhatJimPrior’sofferis.Discusspricesandconditions.Youwantthefollowingconditions:Discount:;Iftheyordermorethan3,000kgamonth,extradiscountof;Deliveryindays.Notedownwhatyouagree:Baseprice:$190per100kg;Discount:______%;Ifyouordermorethan3,000kgamonth,extradiscountof______%;Deliveryin______.SallyOrtegasix___1%___4%___TaskTwo:

Youareeachgoingtomakeashortpresentationaccordingtothefollowinginformation.Trytousetheexpressionsprovided.BRoleplayBRoleplay-TaskTwoBRoleplay-TaskTwoWhatisimportantwhennegotiatingadeal?●

Gettingthelowestpossibleprice●

Achievinga“win-win”situation●

BeingabletocancelthedealatanytimeUsefulexpressions:●

Ithinkthat(X)isveryimportantbecause...●

Idon’tthink(Y)isimportantbecause...●

It’sreallyuseful/importanttohave...Informationforyou:BRoleplay-TaskTwoWhatisimportantwhendecidinghowtotransportgoods?ReliabilityandsafetySpeedofdeliveryCostsUsefulexpressions:Ithinkthat(X)isveryimportantbecause...Idon’tthink(Y)isimportantbecause...It’sreallyuseful/importanttohave...Informationforyourpartner:AListeningfocusTaskOne:Listentothefollowingdialoguesandchoosethebestanswertoeachquestionyouhear.AListeningfocus-TaskOneGuessingMeaningsWhileListeningW:Haveyouevertriedkayaking?Itissothrillingtohittherapids.M:Yes.It’sbeenmyfavoritewatersportsinceIwaseleven.Q:Whatiskayaking?A.Afamousbook.B.Apopsong.C.Amountain.D.Akindofsport.Script(1)AListeningfocus-TaskOneAListeningfocusM:TheticketsfortheconcertsoldoffjustbeforeIgotthere.IwouldhavegotoneifIhadn’tstoppedforadrinkontheway.W:Well,myroommatedecidedtopulloutofgoing.Youcanhavehersforwhatitcosther.Q:Whatdoes“topulloutofgoing”mean?A.Topullaticketout.B.Tobuyaticket.C.Tomoveoutofherapartment.D.Nottogototheconcert.(2)AListeningfocus-TaskOneAListeningfocusM:Uh,couldIborrowafewdollarsuntilpayday?I’malittlestrappedforcash.W:OK.ButyourfriendRonsaidyouborrowedmoneyfromhimlastweek.Howarethingsgoinganyway?Q:Whatdoesthemanmean?A.Hehasnomoneyavailable.B.Hehasnothingtoeat.C.Hewantstogocamping.D.Heisnotusedtotakingcashwithhim.(3)AListeningfocus-TaskOneAListeningfocusW:Wow,IwasthrilledtoreceivesuchathoughtfulgiftfromKaren.M:Yeah,shereallyhasaheartofgold.Q:Whatdoesthemanmean?A.Herheartismadeofgold.B.Sheisverykindtoothers.C.Thecolorofherheartisgolden.D.Sheisveryattractive.(4)AListeningfocus-TaskOneAListeningfocusW:Howwasyourdrivingtestyesterday?M:Oh,well,theexaminerwasquitestrictabouttrafficrules.IguessIdidn’tmeasureup.Q:Whatdoes“tomeasureup”mean?A.Tomeasurethedistance.B.Topass.C.Tocounthowmanyruleshehadaskedme.D.Topayenoughattentiontohim.(5)TaskTwo:ListencarefullyandmatchthewordsandphrasesinColumnAwiththeirrespectivemeaningsinColumnB.AListeningfocus-TaskTwoAListeningfocussomeonewhospendsalotoftimesittingandwatchingtelevisiongotosleepsomeonewhobehavesinastupidwaymoviewonderfulorgreatflickawesomeairheadcouchpotatohitthesackA BScriptRussell:HeyDave.Howwasyourweekend?Dave:

Notbad.Iwentdowntowntowatchaflickwithmyroommate.Russell:Howwasit?Dave:

Oh,themoviewasawesome;thecompanywasn’t.Russell:Whatdoyoumean?Dave:

Well,Ilikedthemovie,butmyroommateisarealairhead.[Ugh]Westartedtalkingaboutthisandthat,andhethoughttheTitanicwassomeboattheJapanesesankduringWorldWarⅡ.Russell:Oh,oh.Whoa.Notaverybrightguy.Dave:

Yeah,andhe’sarealcouchpotato.Heinvitedmeovertohisparent’shousetowatchTV.Wow.IbetwatchingTVishisonlyhobby,buthesuredoesn’tknowmuch.Russell:Toobad.Hey,doyouwannagooutandgetsomethingtodrink?It’sprettyearly.Dave:

Nah.I’mgonnahitthesack.Ihaveatesttomorrowmorning,andIwannabereadyforit.AListeningfocus-scriptBDictation-TaskOneBDictationTaskOne:Listentotheshortpassagetwiceandfillintheblankswiththemissingwordsorsentences.●Ifusingatouch-tone,pressrandomnumberswhileordering.Askthepersontaking(1)tostopdoingthat.●Makeupacharge-cardname.Askiftheyacceptit.●Givethemyouraddress,exclaim“Oh,justsurpriseme!”and(2) .●Donotspellthemout;(3)thetoppingsyouwant.●(4)●Askwhattheordertakeriswearing.●Sayhello,actstunnedforfiveseconds,thenbehaveasiftheycalledyou.name_____theorder________hangup_______Askforadealavailablesomewhereelse.___________________________________●Tellthe(5)you’redepressed.Gethim/herto(6) .●Changeyouraccenteverythreeseconds.●(7),say“OK.That’llbe$10.99;pleasepulluptothefirstwindow.”●Askifyougettokeepthe(8).Whentheysayyes,heaveasighofrelief.BDictation-TaskOnecheeryouup____________ordertaker__________Iftheyrepeattheordertomakesuretheyhaveitright_______________________________________________pizzabox_________BDictation-TaskTwoTaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.Owingtoheavycommitments,wecannotacceptfreshorders.(1)_____________________________________________Formostofthearticlesinthecatalogue,wehaveagoodsupply.(2)_______________________________________________Weareinterestedindiscussingartsandcraftsbusinesswithyou.(3)_______________________________________________Wegiveafivepercentdiscountforordersofahundredormore.(4)______________________________________________I’myourservertoday.MayIbringyousomethingtobeginwith?(5)_______________________________________________BDictationCConversation1-TaskOneCConversationsTaskOne:Listentotheconversationandchoosethebestanswertoeachquestion.Conversation1(1)Whendoestheconversationtakeplace?A.Inthemorning.B.Intheafternoon.C.Atnoon.D.Intheevening.ScriptCConversation1-TaskOneCConversationsConversation1(2)Wheredoestheconversationtakeplace?A.Intheoffice.B.Inafactory.C.Atatradefair.D.Athome.(3)Whowillopenaletterofcredit?A.Thebuyer.B.Theseller.C.Thebanker.D.Themanager.CConversation1-TaskOneCConversationsConversation1(4)Whenwillthebuyerpayforthemobilephones?A.Whentheygetthemobilephones.B.Assoonasthemobilephonesaredelivered.C.Beforethedelivery.D.Aftertheyopentheletterofcredit.(5)Whatwilltheydoattheendoftheconversation?A.Signacontract.B.Holdadinnerpartytocelebrateit.C.Discussotherterms.D.Filloutthepurchaseorder.CConversation1-TaskTwoCConversationsTaskTwo:Listentotheconversationagainandfillinthetablewithwhatyouhear.Conversation1Nameoftheproducts:Quantities:Discount:Deliverytime:Modeofpayment:10daysafterpayment___________________600pieces__________Mobilephone____________letterofcredit_____________10%_____CConversation2-TaskOneCConversationsTaskOne:Listentotheconversationandchoosethebestchoicetocompleteeachstatement.Conversation2Script(2)Thecustomerlearnsabouttheitemfromintheoffice.onthephone.acatalog.windowshopping.willbepaidwhenthecustomergetsthesheets.areincludedintheprice.(1)Theconversationhappens(3)Shippingcharges(5)Doriswillgetinamoment.CConversation2-TaskOneCConversationsConversation2card.Visa.Kelly’se-mailaddressKelly’saddress(4)KellywillpaybyMasterFullsetofsheetsin

.WhereinthecatalogSizeColorProductionNo.TotalcostCConversation2-TaskTwoTaskTwo:Listentotheconversationagainandfillinthetablewithwhatyouhear.Conversation2King-size_________CConversationsTheitemKellywantstoorderSatinSheetsPage34_______Ivory_____$78.95______MS3419________DPassage-TaskOneTaskOne:Listentothepassageonceandtick(√)thestatementsyouhearindicatinghowtobeagoodlistener.DPassage(1)Tomakeupyourface.(2)Toactlikeagoodlistener.(3)Touseasmanygesturesaspossible.(4)Besidesears,otherorgansonyourfaceshouldalsobeappliedwhenlistening.(5)Tolookatthespeakerwhileyouarelistening.(6)Touseverbstoshowyourreaction.(7)Topayattentiontothespeaker.(8)Toshowyouremotionwhenyouarelistening.Script√()()√()()()√()√()()Eye-contact;ReceptiveequipmentonafaceNon-verbalsignalsTaskTwo:Listentothepassageagainandfillinthechartwiththeinformationyouhavelearned.DPassageDPassage-TaskTwoEyes,nose,mouth,ears_____________________smileandotherfacialexpressions;nod/shockone’sheadandothergestures;bodycontact;clothing;toneofone’svoice;posture,etc.______________________________________________________________________________________________________________________ScriptLeslie:Paul:Leslie:Paul:Leslie:Paul:Leslie:Paul:Leslie:Paul:Leslie:Goodafternoon,sir.IamLeslieandhereismycard.Thankyou.Ilookedoverthecatalogyougavemethismorning.I’mveryimpressedbyyournewmodelofmobilephonesexhibitedhere.Butbeforeplacinganorder,I’dliketodiscussaboutthematterofdiscountwithyou.OK.Weusuallydon’tgrantanydiscountforasmallquantitysincewehavealreadyofferedyouafavorableprice.WhatkindofdiscountcouldyougivemeifIweretoplaceanorderforsixhundredpieces?Onanorderofsixhundred,wecangiveyouadiscountoftenpercent.Whataboutleadtime?Wecouldshipyourorderwithintendaysofreceivingyourpayment.So,yourequirepaymentinadvanceofshipment?Yes.Youcouldopenaletterofcreditinourfavor.I’dliketogoaheadandplaceanorderforsixhundredpieces.Great!I’lljustfilloutthepurchaseorderandhaveyousignit.CConversation1-scriptCConversation2-script1ScriptKelly:Doris:Kelly:Doris:Kelly:DorisKelly:Doris:Kelly:DorisKe