民航乘務(wù)英語(yǔ)- 課件Mission 4 巡航階段

民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission4Cruising任務(wù)四

巡航階段Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementPart1LearningObjectives知識(shí)目標(biāo)：掌握巡航階段的基礎(chǔ)工作職責(zé)和機(jī)上餐飲服務(wù)、細(xì)微服務(wù)、免稅品銷售等英語(yǔ)用語(yǔ)。能力目標(biāo)：1.運(yùn)用巡航階段工作要點(diǎn)進(jìn)行英文對(duì)話和對(duì)旅客提供餐飲服務(wù)、細(xì)致服務(wù)等客艙服務(wù)。

2.具備巡航階段相關(guān)英語(yǔ)廣播詞的聽說(shuō)能力。素質(zhì)目標(biāo)：提升創(chuàng)新意識(shí)，彰顯文化自信。Mission4CruisingPart2ConversationI.Pointsofservicelanguage.（1）Providing“CareMore”services提供細(xì)微服務(wù)Sir,duringthe?ightwerecommendyoutodosomesimplein-seat-exerciseseveralminutesperhour.Dodrinkplentyofwater.Theyaregoodforyourhealth.先生，飛行中我建議您每小時(shí)在座位上做幾分鐘簡(jiǎn)單的運(yùn)動(dòng)。一定要多喝點(diǎn)水。這樣對(duì)您健康有好處。Doyouneedhottowel/blanket?您需要熱毛巾/毛毯?jiǎn)?？Howwouldyoulikethecabintemperaturenow?您覺得現(xiàn)在的客艙溫度怎么樣？Ifyoufeelcold,youcanadjusttheairconditionerbyturningtheknob.如果您覺得冷，您可以調(diào)節(jié)空調(diào)旋鈕。WehavepreparedseveralkindsofmandarinandEnglishmagazinestoday.我們今天準(zhǔn)備了多種中英文雜志。Mission4Cruising（2）Introducingfoodandbeverage介紹餐食和飲料Wehaveprepareddinnerforyou.Whenwouldyouliketohavethemeal?我們?yōu)槟鷾?zhǔn)備了晚餐，您想什么時(shí)候用餐呢？Wehavepreparedappetizer,soup,salad,maindishanddessertforyou.我們?yōu)槟鷾?zhǔn)備了前菜、湯、沙拉、主菜，之后還有甜點(diǎn)。Wehaveavarietyofdrinksonboardtoday,suchasfruitjuice,sparklingwaterandspirits.Whatwouldyouliketodrink?我們飛機(jī)上有果汁、氣泡水和烈酒，您想要喝點(diǎn)什么呢？Thisisyourcoffee,andhere’syoursugarandcoffeemate.這是你的咖啡，這是糖和伴奶。Howwouldyoulikeyourwhiskey?Straightorontherocks?請(qǐng)問您的威士忌需要加冰還是直接喝呢？Haveyou?nishedyourmeal?MayItakeawayyourtray?您用完餐了嗎？我能收走托盤嗎？Mission4Cruising（3）Recommendingduty-freeitems推薦免稅商品Whatkindofitemsareyouinterestedin?您對(duì)哪種產(chǎn)品感興趣呢？Wehaveawideselectionofduty-freeitemsonboardtoday.Howaboutthiscosmeticsetwhichisexclusiveforour?ight?Yourgirlfriendissuretoloveit.今天我們飛機(jī)上有很多免稅品可供選擇。這個(gè)化妝品套盒如何？這是我們航班特有的。您女朋友一定會(huì)喜歡的。Abottleofperfumeandawatch,thatcomesto2,680yuanintotal.一瓶香水加一塊手表，一共2680元。Weacceptcashandcreditcards.我們接受現(xiàn)金和信用卡支付。Youcanpayineuro.TheexchangeratebetweeneuroandRMBis1∶7.6.您可以用歐元支付。歐元和人民幣的匯率為1∶7.6。Mission4CruisingII.Listentotheconversationand?llintheblanks.音頻FA：flightattendantsPA1/2/3/4：PassengersJ：JewishpassengerMission4CruisingPart2Conversation（Theairplanehasreachedthecruisingaltitude.Thefastenseatbeltsignhasbeenturnedoff.）（Ding~ding~ding~）FA：Hello,sir.WhatcanIdoforyou?PA1：Hello.CanIusethelavatorynow?FA：Certainly,sir.Youcanusethelavatoryas（1）

.PA1：Thankyou.MayIhaveacupofwater?Ineedtotakemedicine.FA：Allright.I’llbringittoyoulater.YourseatNo.is37A?PA1：Yes.Thanks.（Amomentlater）FA：Excuseme,sir.Thisisyourwater.PA1：Oh,thanks.Wouldyoupleasepassmetheblackbackpackintheoverheadcompartment.Mymedicineisinit.Scenario1Mission4Cruising（FA：Sure.Theblackone?PA1：Yes.FA：Pleasetakeit,sir.PA1：CanIdirectlyputitinfrontoftheseatwhichwouldbemoreconvenient?FA：I’msorry,sir.Thisistheemergencyexit.Noitemsareallowedtobeputhereincaseof（2）

.Hopeyoucanunderstand.IfyouwanttotakeanythingI’dbehappytohelpyou.PA1：OK.Iunderstand.Thankyou.FA：Mypleasure.Scenario1Mission4CruisingFA：HelloMadam.Isawyourbabywakeupjustnow.ThisisyourbassinetandIalsobringyouthebaby’sblanketandpillow.MayIhelpyousetitup?PA2：Yesplease.Oh,sheshouldbehungryandhasbeencryingforawhile.Canyouhelpmepreparetheformulamilkpowder?FA：Ofcourse.MayIknowtheamountof（3）

andwaterrespectively?PA2：4scoopsofmilkpowder.Andthencheckthescaleonthebottle.Weneedabout（4）

ofwater.FA：Okay.Givethemtomeplease.Don’tworry.Themilkwillbereadyinasecond.PA2：That’ssokindofyou.（Aminutelater）FA：Madam,themilkisready.Ihavetriedthetemperature.Pleasecheckitagain.PA2：Quiteright.Thankyousomuch.Scenario2Mission4CruisingPA3：Excuseme,（5）

andthereisnosound.FA：Letmehelpyouadjustit.Thereisanentertainmentadjustmentbuttononthesideofthearmrest.Theleftbuttonistoselecttheprogramchannel,andtherightbutton（6）

.Letmeshowyou,justlikethis.PA3：Oh,there’sasound.Thankyousomuch.FA：Youarewelcome.Ifyouneedanyotherhelp,justpressthecallbuttonandIwillcomeoversoon.PA3：Fine.Scenario3Mission4Cruising（Dearpassengers,thisispurserspeaking.Wewillservein-flightmealsandbeverages.Todaywehavechickenrice,beefnoodlesandavarietyofdrinks.Inthemeantime,wealsoprovideyouwithinformationaboutallergensofonboardmeals.Ifyouneedsuchinformation,pleasecontactus.Wehopeyouenjoyyourmeal!Thankyou!）FA：Excuseme,sir,it’sdinnertimenow.You’veordereda（7）

,right?J：Yes.It’sright.CanIhaveitnow?FA：Sure.Thisisyourkoshermeal.Enjoyit.J：Thankyou.Scenario4Mission4CruisingPA4：Hello,Iwanttohavechickenrice.FA：Sorry,madam.Weareoutofchickenrice.Weonlyhavebeefnoodlesnow.You

cantrythebeefnoodles,whichalsotastesgood.PA4：Isthatspicy?FA：Notspicy,ma’am.Itiscurryflavor.PA4：I’lltryit.FA：Yourbeefnoodles.Whatwouldyouliketodrink?Wehave（8）

,coffeeandsparklingwater.PA4：None.Doyouhavesomehottea?FA：Yes,wehavegotgreenteaandoolongtea,whichonedoyouprefer?PA4：Oolongtea,please.FA：Thisisyourtea.It’shot.Pleasebecareful.Scenario4Mission4Cruising（Announcementforduty-freesales）FA：Duty-freesales…Cigarettes,perfume,watches,toys…PA3：Hello,canyourecommendperfumetome?Iwanttochooseoneformydaughterasagift.FA：Youaresuchagoodfather.Thesetwobrandsaregoodchoices,bothofwhichare100ml.Thisbottletastessweetandfreshandthepriceis65USdollars.Thisoneismoreretroandalittlemoreexpensive,whichcosts80USdollars.PA3：Whichonedoyouthinkisbetter?FA：Girlsshouldpreferthislightperfume.It’sverypopular.PA3：Thatsoundsgreat.HowmuchisitinRMB?FA：TheexchangerateofUSdollarandRMBis1∶6.8.1USdollarequals6.8yuan.Then65USdollarscometo442yuan.PA3：I’lltakethisone.Scenario5Mission4CruisingFA：Howdoyouwanttopay?（9）?

PA3：Creditcard.FA：OK,atotalof$65,creditcardpayment.Doyou（10）

?PA3：Yes,Ineedareceipt.FA：Noproblem,thisisyourperfume.Thisisthereceipt.Pleasekeepit.PA3：Thankyouverymuchforyourrecommendation!FA：It’smypleasure.Duty-freesales…Cigarettes,perfume,watches,toys…Scenario5Mission4CruisingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whydoesthe?rstpassengeraskthe?ightattendanttohelpwiththebackpackintheoverheadcompartment?（2）Doyouknowhowtopreparetheformulamilkforthebabyinthesecondpassage?（3）Howdoesthe?ightattendanthelpthepassengersolvetheproblemofearphone?（4）Howdoesthe?ightattendantservethepassengerwhoorderedspecialmeal？（5）Whatduty-freeitemdoesthepassengerchooseatlastasagiftforhisdaughter？Mission4CruisingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission4CruisingPart3AnnouncementI.Reachingthecruisingaltitude.Ladiesandgentlemen,

Ourplanehasreachedthecruisingaltitude.WehavejustleftBeijingCapitalInternationalAirport.TheflightdistancefromBeijingtoSeoulis989kilometers,andtheestimatedflighttimewillbe2hours10minutes.Asaprecautionagainstsuddenturbulence,pleasekeepyourseatbeltfastenedduringthewhole?ight.

Thankyou.Mission4CruisingPart3AnnouncementII.Cateringservice.Ladiesandgentlemen,

Wewillserveyoumealsandbeverages.Wehaveseafoodrice,beefnoodles,coffee,teaandothersoftdrinksonboardtoday.Pleaseputdownyourtraytableandputyourseatbacktotheuprightposition.Thankyou.Ladiesandgentlemen,ThankyoufortakingDreamingAirlines.Nowwewillserveyouthedinner.Wespeciallypreparedspicysauceanddessertsforyou.Hopeyouenjoyit.Thankyou