旅游英語(yǔ)第三版Unit-3-清華大學(xué)出版社

UnitThree

HousekeepingService

客房服務(wù)精品課件UnitObjectives（單元目標(biāo)）

Afterlearningthisunit,youshould——read,comprehendandtranslateintoChinesethepassagesandthedialoguesabouthousekeeping.——knowhowtogiveinformationabouthousekeeping;——masterthebasicwordsandexpressionsabouthousekeepinginformationandusethemtomakesentences;——getsomeculturalknowledgeabouthousekeepinginformation;——comprehendthelisteningdialogues,practicethelisteningskillandtalkalittleabouthousekeeping;——findwaystoimproveyourwritingskillsaboutresumesonapplyingforjobs.精品課件BackgroundKnowledge背景知識(shí)

TypesofHousekeeping客戶類型（1）singleroom 單人房（一張單人床）

doubleroom 雙人房（一張雙人床）

twinroom 雙人房（兩張單人床）

bigsingleroom 大床房（一張雙人大床）

triperoom 三人房（三張單人床）（2）economyroom（ER） 經(jīng)濟(jì)間

standardroom（SR） 標(biāo)準(zhǔn)間

superiorroom（UR） 高級(jí)套房

standardsuite（SS） 套間

deluxeroom（DR） 豪華間

presidentialsuite（PS）總統(tǒng)套房（3）studioroom 工作室型客房（設(shè)沙發(fā)床或躺椅）

multi-functionalroom 多功能客房

combinedtyperooms 組合客房精品課件TypesofRestaurants飯店種類

inn 旅館,飯店

lodge 小旅館

tavern 酒店

caravansary 馬車店,大旅館

hostel 招待所

hotel 飯店,酒店

motel（=motorhotel） 汽車飯店（旅店）

budgethotel 廉價(jià)旅館

economyhotel（one-starhotel） 一星級(jí)飯店

somecomforthotel（two-starhotel） 二星級(jí)飯店

averagehotel（three-starhotel） 三星級(jí)飯店

highcomforthotel（four-starhotel） 四星級(jí)飯店

deluxehotel（five-starhotel） 五星級(jí)飯店精品課件TypesofAmericanCreditCards

美國(guó)的信用卡種類（1）AmericanExpress美國(guó)運(yùn)通卡，是由美國(guó)運(yùn)通公司(AmericanExpressCompany)發(fā)行的信用卡，它可以在全世界大多數(shù)國(guó)家第一流的旅館、餐廳及商店等處使用。（2）CarteBlanche全權(quán)卡，這是兩個(gè)法語(yǔ)詞，意思是“空白的卡片”(blankcard)。原義是一個(gè)空白的文件，由一方事先在協(xié)議上簽好字，然后送另一方填寫(xiě)它所同意的條件。（3）DinersClub大來(lái)卡。（4）Mastercard萬(wàn)事達(dá)卡，是美國(guó)三千家銀行通過(guò)國(guó)際信用卡協(xié)會(huì)（InterbankCardAssociation）簽發(fā)的信用卡。它是美國(guó)使用最廣泛的信用卡中的一種，原名為MasterCharge.（5）Visa“維薩”卡，是美洲銀行發(fā)行的信用卡。該行是最先簽發(fā)信用卡的銀行。在各種信用卡中，美洲銀行所簽發(fā)的信用卡數(shù)目最多。美國(guó)加利福尼亞州以外的約40個(gè)州的銀行，都可以代表美洲銀行簽發(fā)它的信用卡。該行的信用卡原名為“美洲銀行卡”（BankAmericard），于1977年改名為“維薩”。精品課件PracticeMaterials實(shí)訓(xùn)材料

Listening

Dialogue1a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).1.______Themanisawaiterofadinningroom.2.______Theguestwasjustabouttogodownforhissupper.3.______Theguestwouldlikeaflaskofhotwater.4.______Thereisnowaterintheflask.5.______Theguesthimselfwillgoandgetsomehotwater.Keys:1.F2.F3.T4.T5.F精品課件Dialogue1b.Listentothedialogueandanswerthesequestions.1.What’stheman’soccupation?AHousekeepingDepartmentwaiter.2.Whatdoestheguestaskthemantodoforhim?Togethimaflaskofhotwater.3.Whatdoestheguestneedsomewatertodo?Towashdownmedicine.4.Isthereanyhotwaterintheflask?No,thereisn’tany.5.Whatwillthemandothen?He’llgoandgetanotherflask.

精品課件Dialogue1c.Listentothedialogueagainandsupplythemissingwords.1.Whenwouldyoulikemeto________________yourroom,sir?2.Butbeforeyou_______________,wouldyoudothisforme?3.Ineedsomehotwaterto________________medicine.4.I’msorrythatyourflaskis

.5.Iwillgoandgetyou________________flaskthat’s

atonce.Keys:1.do2.start3.washdown4.empty5.another,full精品課件Dialogue2a.ListentoDialogueTwoandchoosethebestanswertocompletethestatements.1.Theguestsaregoingtohave

intheroom.a.ameeting b.adiscussionc.asmallparty d.agame2.Theguestswantthegirltotideupabit

.a.inthelivingroom b.inthedinningroomc.inthereadingroom d.inthebathroom3.Theguestswouldtreattheirfriendsto

.a.Chinesetea b.coffeec.orangejuice d.beer4.Thegirlwillbringinsome

togetherwiththedrinkingwater.a.freshflowers b.newcupsc.freshtowels d.cleanbottles5.Whatwouldtheguestsliketodowhilewaitingfortheirfriends?a.dosomesewing b.dosomereadingc.listentomusic d.dosomewashingKeys:1.c2.d3.a4.c5.b精品課件Dialogue2b.Listentothedialogueandanswerthesequestions.1.whatdoesthegirlwanttodofortheguests?

Shewantstodotheturndownserviceforthem.2.Whataretheguestsgoingtohaveintheroom?

Tohaveasmallparty.3.Whyisthebathroomindisordernow?

Becausetheguesthasjusttakenabath.4.Whowillturnonthelightsfortheguests?

Thegirlwillturnonthelightsforthem.5.Doyouthinktheguestswillhaveagoodtimethatevening?

Yes,Ido.

精品課件Dialogue2c.Listentothedialogueagainandsupplythemissingwords.1.MayIdothe__

____________serviceforyounow?2.I’lllettheovernight______________know.3.Ourfriendsseemtobe______________late.4.wouldyoulikemetodrawthe_____________foryou?5.Goodbye,sirandmadam,anddohaveavery______________evening.Keys:1.turndown2.staff3.alittle4.curtains5.pleasant精品課件ReadingPassageOneTipsonService

精品課件TipsonServicea.AnswerthefollowingquestionsaccordingtothePassage.1.Inwhatsituationcanthedoormangetthehigheramountoftips?____________________________________________________________________2.Howmuchshouldyoutipforthebellmanwhenhebuyssomethingforyou?____________________________________________________________________3.Whatshouldyoudoifthemaidyouwanttotipforcannotbefound?____________________________________________________________________4.Isitnecessaryforyoutotipforvaletservicesasusual?Why?____________________________________________________________________5.Aretipsfordiningroomstaffmuchmorethantheyareinanyotherrestaurant?____________________________________________________________________Keystotheexercise:1.Hemuststandintherainforaperiodoftime.2.Heorsheshouldbetipped$2to$3.3.Youshouldputthetipinasealedenvelopemarked“chambermaid”.4.No.Becausevaletservicesareaddedtothebill.5.No.Tipsfordiningroomstaffarethesameastheyareinanyotherrestaurant.精品課件TipsonServiceb.TranslatetheexpressionsintoChineseorEnglish.1.deliveranimportantreport 做重要報(bào)告deliverytruck 送貨車delivertheletters

送信takedeliveryofthenewcar 提取新車2.pressone’strousers 熨褲子pressthedoorbell

按門鈴presshomeone’sadvantage 充分利用有利形勢(shì)pressthetriggerofagun 扣動(dòng)手槍扳機(jī)

3.setone’ssealtotheproposals 某人同意這些建議sealtheparcelwithstickytape 用膠帶封住包裹

asealedbottle

密封的瓶子sealthedocument 給文件蓋章4.anelegantpieceoffurniture 一件雅致的家俱

elegantmanners 優(yōu)雅的社會(huì)舉止

anelegantladydressedinthelatestfashion 身著最新時(shí)裝的嫻雅女士

themosteleganthotel

最豪華、有檔次的酒店精品課件TipsonServicec.ReadthedescriptionsofthreehotelsinBangkokandputtheChineseintoEnglish.Eachhotelroomhasairconditioning(空調(diào)),24hourroomservice(客房服務(wù)),TV,radioandmosthaveIDDphones.Otherfacilitiesincludephotocopying,typing,fax(傳真)andtranslation.1.TheSheratonThislargehoteloffersbusinesspeopleexcellentfacilitiesincludingtranslationandcomputerhire.Ithasalargepoolandawiderangeofsportingandleisureevents.2.TheAmbassadorTowercomplexwithabigshoppingcenter(購(gòu)物中心);businessandsportscenter,awidechoiceofbars(酒吧)andrestaurants;idealforsalesconferences.3.TheRegentInaquietlocation,closetothecentralbusinessdistrict.Thebusinesscenterisopendaily.Shops,largepool,sauna,fitnesscenter(健身中心),tennis,meetingrooms(會(huì)議室).精品課件TipsonServiced.TranslatethefollowingsentencesintoEnglishwithwordsorphrasesgiveninthebrackets.1.這位年輕的女士有著非常優(yōu)雅的舉止。(elegant)

Theyoungladyhasveryelegantmanners.2.你的行李已經(jīng)被搬上火車了。(luggage)

Yourluggagehasbeenputonthetrain.3.在這個(gè)價(jià)格范圍內(nèi)，有好幾條旅游線路可供選擇。(range)

Severaltravellingroutesareavailablewithinthispricerange.4.不要為預(yù)訂機(jī)票費(fèi)神——導(dǎo)游已經(jīng)幫你辦理了。(takecareof)

Don’tworryaboutyourflightreservation—ithasbeentakencareofbytheguide.5.房租費(fèi)包不包早餐？（include） Doesthepriceincludebreakfast?

精品課件ReadingPassageTwoEtiquetteofBritishBars精品課件EtiquetteofBritishBarsa.AnswerthefollowingquestionsaccordingtothePassage.1.DoBritishpeoplelovequeuesinbars?______________________________________________________________________________2.Whatisthebellhangingbehindthecounterusedtodo?______________________________________________________________________________3.Whatshouldyoudoifyouwanttocatchthebarworker’seyes?______________________________________________________________________________4.WhatarethethingstheBritishbarstaffdislike?______________________________________________________________________________5.HowlongdidtheDutchtouristspendvisiting800Britishpubs?______________________________________________________________________________6.Whatisthegoodwaytothankthebarstafffortheirservice?

Keystotheexercise:1.No,theydon’t.2.Itisusedbythelandlordtosignalclosingtime.3.Ishouldholdanemptyglassorsomemoney.4.Theydonotlikepeopletokeepotherswaitingwhiletheymakeuptheirminds.Theydon'tlikepeoplestandingidlyagainstthebarwhentherearealotofcustomerswantingforservice.AndtheydonotlikepeoplewhowaituntiltheendoftheorderbeforeaskingforsuchdrinksasGuinnessstoutwhichtakeconsiderablylongertopourthanotherdrinks.5.TheDutchtouristspentsixmonths.6.Thegoodwayistoofferthebarstaffadrink.精品課件EtiquetteofBritishBarsb.Fillintheblankswithwordsgivenblow,changingtheformwherenecessary.1.Shewasamazinglywellreadinthenewestofthenewbooks.2.Hermotherhadadoptedasilentlydisapprovingattitude.3.Heseemsquitecontentedwithhislife.4.Woolisconsiderablysofterthanwood.5.Hegrewupinanatmosphereofloveandtrust.6.Thegeneralmanagerinterviewedalltheapplicantsonebyone.7.Wedonotpermitsmokingintheschool.8.Doyousupposeyoucanmanagetogetmeapassport?9.Everyoneoughttohavesomeidealstofollow.10.Gesturesandfacialexpressionsarebothimportantwhencommunicating.精品課件WritingAResumeonApplyingforaJob求職簡(jiǎn)歷精品課件AResumeonApplyingforaJob

求職簡(jiǎn)歷Task2SampleWriting應(yīng)聘賓館客房部主管（RoomServiceSupervisor）ResumeName：XiaofengLiu

Nationality：theDongBirthdate：26/7/1974

Sex：Male

Health：excellentCareerObjective：HotelRoomServiceSupervisor

Address：GraduatingClass,HotelManagementSpecialtycollegeofManagement,FudanUniversityShanghai200154DateEducation1996-2000B.S.inHotelManagementatFudanUniversityCoursescompleted：ManagementPrinciples,IntroductiontoHotelManagement,HotelPersonnelManagement,TouristPsychology,TourismMarketing,TourismEconomics,RoomServiceManagement,PublicRelationsScience,etc.1990-1996GuiyangNo.16MiddleSchoolSummerJobsAssistantRoomSupervisoratShanghaiInternationalHotel,1993PublicRelationsBoyATPudongHotel,1992

AssistantFoodSupervisor,ShanghaiGuestHotelSpecialSkillsCollegeEnglishTest—BandSixComputerOperation：IBM-PC精品課件AResumeonApplyingforaJob

求職簡(jiǎn)歷WritingPractice1.TranslatethefollowingsentencesintoEnglish.1.另外，你還應(yīng)填入你的的目標(biāo)。（include,objective）Besides,youshouldincludeyourjobobjective.2.